iCIMS vs Zoho Recruit

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Our analysts compared iCIMS vs Zoho Recruit based on data from our 400+ point analysis of Recruitment Software, user reviews and our own crowdsourced data from our free software selection platform.

iCIMS Software Tool

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Reporting: The reporting feature is incredibly robust and provides valuable recruiting insights, according to 87% of users.
UE: According to 90% of users who reviewed this pro, the system is easy to navigate and a friendly user experience comes once users are trained up.
Support: About 95% of users who mentioned this pro said customer support is very friendly, helpful and responsive.
Customization: Regarding this feature, approximately 94% of users said that customizations allow users to adapt the system to their needs.
Automation: The system saves time by automating manual tasks, according to users who discussed automation in their reviews.
User Experience: Users say the system is easy to use. They also like the intuitive interface that makes navigation easy.
Customization: Users said that the system is able to adapt to their recruiting processes and preferences.
Cost: According to users who reviewed this aspect, the platform is fairly priced and affordable, even for startup companies.
Implementation: Implementation can be complex because there’s a learning curve, according to 67% of users.
Resume Management: According to 100% of users who reviewed this con, the resume management feature poses frequent issues and isn’t the best solution on the market.
Customer Support: Users who reviewed this aspect complained about poor customer service, delayed responses and lack of assistance in times of need.
Learning Curve: According to users, this software comes with a steep learning curve, especially for beginners.
Resume Parsing: "When I used it during campus hirings, the resume parser sometimes missed out on relevant candidate details like their school and college grades, which then required me to manually source that info alongside credentials from emails and spreadsheets." - Nidhi Singh, HR Manager at SelectHub.

Our Review

ICIMS is a top-rated recruitment system - with satisfied customers, only two ‘cons’ were identified versus five ‘pros’ throughout the review synopsis process. While reporting was reviewed as highly robust, some users complained that custom reports were difficult to create. The system comes with intuitive navigation and top-notch support, but users said customizations can be difficult to manage without prior IT experience and a couple of reviewers mentioned that there are some core recruiting processes that are left out in terms of functionality.

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Customers like Zoho Recruit and show it with predominantly glowing reviews. They applauded the system’s ability to save them time and money, and its useful features make it worthwhile. However, there’s some dissatisfaction with the lack of adequate documentation, training and support to lessen the steep learning curve.I recently had the chance to run a 15-day free trial of Zoho Recruit’s desktop version. The homepage offers a structured view of the hiring pipeline for each job. You can add widgets and prioritize components to curate personalized interfaces that gel with your style and needs.Important metrics like time-to-hire, time-to-fill, offer acceptance rate and age of job are easily accessible, and you can monitor them by applying filters based on users or timelines. Spaces like upcoming interviews and activity logs further simplify the hiring process.I personally appreciated the amount of filtering and sorting options available for viewing applications. I could create jobs using readily available templates or by making manual entries. If your organization has a referral program, Zoho Recruit also lets you track candidates referred to different job openings.

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Key Features

  • Google Integrations:  Connect with candidates directly through Google. ICIMS connects through the popular search engine, reducing costs and improving the overall applicant experience. 
  • White Labeling: The system supports branding all communication with candidates. Users can also import information from their social media and upload resumes using Google Drive, Dropbox or OneDrive. 
  • Job Posting: Post unlimited jobs across a variety of job boards. One-click posting allows recruiters to easily post jobs on multiple sites to find the best candidates.  
  • Mobile:  With the Advanced Communications Suite, recruiters can leverage the benefits of text messaging, live chat and artificial intelligence. This feature allows users to consolidate all communications in one place. 
  • Onboarding: By storing and tracking forms, iCIMS Recruit can automate onboarding. The system also assists with completing I-9’s and e-verify submissions for new hires. 
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  • Resume Extractor: Use the Resume Inbox to automatically extract resumes as attachments from emails, or use the specialized tools to extract resumes from LinkedIn and other pages.
  • Dashboard and Reporting: Access an easy-to-read summary of all platform activity in real time through Zoho Recruit’s comprehensive dashboard that lists every crucial metric in one place. This helps you track and assess data as well as analyze hiring stages effectively to make informed decisions.
  • Talent Sourcing: Zoho Recruit’s AI-powered search engine is designed to help you find the right matches. Create specific skillsets for jobs before posting them and tally candidate skill scores to hire the best person for the job.
  • Career Page Customization: Make your company and its culture stand out to potential hires with customization tools for career sites. Add custom layouts, themes, logos, background images, messages and even a unique web address using Zoho Recruit.
  • Job Board Integrations: Reach a wider talent pool by publishing openings on free job boards like LinkedIn, Glassdoor, Google Jobs, Indeed and more! The platform also integrates with more premium job boards at an extra cost.
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Analyst Rating Summary

81
81
88
67
73
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50
70
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Job Requisition Management
Offer Letter and Onboarding
Platform Capabilities
Artificial Intelligence (AI) and Automation
Candidate Sourcing
Job Posting Management
Job Requisition Management
Platform Capabilities
Candidate Sourcing
Integrations and Extensibility

Analyst Ratings for Functional Requirement Customize This Data Customize This Data

+ Add Product + Add Product
Artificial Intelligence (AI) and Automation CandidateCommunication AndCollaboration Candidate Management Candidate Sourcing Dashboard AndReporting Interview and Evaluation Management Job Posting Management Job RequisitionManagement Mobile Capabilities Offer Letter AndOnboarding 88 73 50 85 0 55 83 100 0 97 67 64 70 94 90 83 100 100 85 75 0 25 50 75 100
89%
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67%
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33%
71%
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57%
14%
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20%
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80%
69%
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31%
86%
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14%
89%
6%
5%
we're gathering data
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we're gathering data
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we're gathering data
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90%
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10%
57%
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43%
79%
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21%
78%
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22%
100%
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100%
0%
0%
100%
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0%
we're gathering data
N/A
we're gathering data
N/A
we're gathering data
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83%
0%
17%
100%
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38%
63%
-1%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

we're gathering data
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we're gathering data
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we're gathering data
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92%
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8%
91%
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9%
100%
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0%
we're gathering data
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we're gathering data
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we're gathering data
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86%
0%
14%

User Sentiment Summary

Great User Sentiment 1425 reviews
Excellent User Sentiment 2878 reviews
83%
of users recommend this product

iCIMS has a 'great' User Satisfaction Rating of 83% when considering 1425 user reviews from 5 recognized software review sites.

90%
of users recommend this product

Zoho Recruit has a 'excellent' User Satisfaction Rating of 90% when considering 2878 user reviews from 5 recognized software review sites.

5.0 (14)
5.0 (17)
4.1 (439)
4.5 (1745)
4.3 (725)
n/a
n/a
4.5 (930)
4.4 (44)
4.3 (113)
3.5 (203)
4.2 (73)

Awards

No awards.

SelectHub research analysts have evaluated Zoho Recruit and concluded it earns best-in-class honors for Job Posting Management and Platform Capabilities. Zoho Recruit stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award
Job Posting Management Award
Platform Capabilities Award

Product Assistance

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Documentation
In Person
Live Online
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FAQ
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Knowledge Base
24/7 Live Support
Email
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24/7 Live Support

Product Basics

Small
Medium
Large
Small
Medium
Large
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Screenshots

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