Infor Workforce Management Reviews & Pricing
by Infor, Inc. | Founded 2002, Malvern, PA
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What Is Infor Workforce Management?
Industry Specialties: Serves all industries
Infor Workforce Management is a cloud-based labor management software designed to meet the needs of businesses of all sizes. It helps businesses ensure regulatory and legislative compliance, reduce labor costs and boost employee performance.
It facilitates time and attendance tracking, and schedule building and provides managers with insights into overall business performance. Managers can leverage the software to optimize core HR processes and manage all team members through a single interface.
Infor WFM doesn’t list its pricing directly on the website, so reach out to the vendor for a customized quote based on your business’s specific needs.
Our Research Process for Infor WFM
Since Infor WFM doesn’t offer a free trial, I got most of my information about it from its official website, which is packed with details about key features, from machine learning and reporting to labor planning, scheduling, and time and attendance management. I read about its capabilities in detail to understand how they work and what they offer.
Product documentation was really thorough and useful. It’s designed for different roles, like users, administrators and developers, and includes guides on features like the self-service portal, schedule bidding, compliance and availability management. The documentation is detailed enough to give you a solid idea of how things work, even if you can’t test the platform yourself.
I also used our internal data to compare Infor WFM’s performance in areas like dashboards and reporting, leave and absence management, employee scheduling, and platform capabilities and compliances against competitors such as Workforce Suite, Oracle Workforce Management and UKG Dimensions. This helped me assess its position in relation to its competitors and learn about its key differentiators and limitations.
The one thing I couldn’t find was video tutorials, which would’ve helped me see the product in action. But reading user reviews on sites like Capterra, G2 and Software Advice, as well as threads on Quora and Reddit, gave me a practical perspective on the user experience taken right from the horse’s mouth.
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Infor Workforce Management Pricing
Based on our most recent analysis, Infor Workforce Management pricing starts at $500 (Per User, Annually).
- Price
- $$$$$
- Starting From
- $500
- Pricing Model
- Per User, Annually
- Free Trial
- Yes (Request for Free)
Training Resources
Infor Workforce Management is supported with the following types of training:
- Documentation
- In Person
- Live Online
- Videos
- Webinars
Support
The following support services are available for Infor Workforce Management:
- Phone
- Chat
- FAQ
- Forum
- Help Desk
- Knowledge Base
- Tickets
- Training
- 24/7 Live Support
Infor Workforce Management Benefits and Insights
Why use Infor Workforce Management?
Key differentiators & advantages of Infor Workforce Management
- Customizable: Administrators can choose to use core functionalities or add on additional modules to build a more robust solution with additional capabilities that can scale alongside the business.
- Easy-to-Use: The system’s intuitive interface allows users to visualize timesheets and schedules easily, allowing managers to see when and where employees are scheduled, as well as how many hours they have scheduled.
- Reduce Labor Costs: By streamlining time and attendance tracking as well as the scheduling process, many businesses can reduce labor costs. Infor WFM users in the healthcare industry report an average decrease of almost 50% in overtime costs.
- Mobile Access: The web-based solution provides users the ability to access the system from any internet-connected device, providing managers with the flexibility to complete vital tasks promptly even when they’re away from their desks.
- Unified Solution: The full-service suite provides users with a variety of tools to complete all core HR tasks. The system combines workforce planning, employee performance, scheduling and time tracking capabilities to streamline labor management processes.
Industry Expertise
While Infor Workforce Management caters to diverse industries, it shines in specific areas like healthcare, hospitality, and manufacturing. In healthcare, it seamlessly integrates with EHR systems for automated nurse-patient assignments, optimizing staff workloads and patient care. Hospitality benefits from demand-driven scheduling based on guest volume and real-time adjustments, reducing labor costs and improving guest experiences. Manufacturers leverage its deep production floor integration, optimizing labor deployment around line maintenance and skill requirements, boosting efficiency and output.
Infor Workforce Management Reviews
Based on our most recent analysis, Infor Workforce Management reviews indicate a 'great' User Satisfaction Rating of 82% based on 37 user reviews from 4 recognized software review sites.
37 reviews
Synopsis of User Ratings and Reviews
Based on an aggregate of Infor Workforce Management reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.
Pros
Cons
Researcher's Summary:
Ever wondered how Infor Workforce Management keeps your team in sync without losing their minds? Based on user reviews from the past year, Infor WFM stands out as a robust and reliable solution for managing workforce tasks. Users consistently praise its highly customizable settings, which accommodate various work contracts, hours, and payroll rules, making it adaptable to diverse business needs. The intuitive interface is another highlight, catering effectively to both technical and non-technical users, which simplifies the onboarding process and daily operations.
Infor WFM’s comprehensive labor management capabilities are frequently mentioned as a key strength. Features like scheduling, time and attendance tracking, and business analytics are well-regarded for aligning workforce strategies with corporate goals. Users also appreciate the software’s value for money and strong customer support, which enhance the overall user experience. However, some reviewers point out that the administration can be complex without adequate internal support, and there are mentions of limited agility and mobility options compared to competitors like UKG or Oracle Workforce Management. These drawbacks are significant for businesses that require flexible and mobile-friendly solutions.
Despite these challenges, Infor Workforce Management distinguishes itself through its depth of features and ease of use, which many users find superior to alternatives such as ADP Workforce Now and Workday HCM. The ability to tailor the system extensively allows organizations to create workflows that precisely match their operational requirements, a feature that is particularly important for companies with unique or evolving workforce needs.
Overall, user feedback leans towards a positive reception, highlighting Infor WFM as a sophisticated tool that delivers on its promises. It is especially well-suited for medium to large enterprises that need a comprehensive and customizable workforce management system. Businesses that can invest in proper administration support will likely find Infor WFM to be a valuable asset in optimizing their workforce operations and achieving their strategic objectives.
Pros and Cons
Based on user reviews, I couldn’t find any obvious pros or cons for Infor WFM. Instead, I spoke with a real-world user of Infor WFM, Dhanvin Sriram. He is the founder of Luppa AI and is currently using Infor WFM to manage his workforce. Here’s what he shared about his experience:
The best thing I like about Infor is its flexibility and customization options. We have a growing team with varied needs, and Infor allows us to tailor workflows, task assignments and reports to fit our unique business structure. It integrates well with other tools, so we don’t have to input data into multiple systems manually. This has saved us a lot of time and reduced the risk of errors.”
When asked about where Infor WFM could improve, he said:
One area I feel Infor could improve on is its user interface. While it's feature-rich, I find the dashboard can be a bit overwhelming at first, especially for new users. The learning curve is steep, and I’ve had to invest extra time in training my team to navigate the software effectively. A more intuitive and user-friendly design could make a big difference for quicker adoption.”
Researcher's Summary
Though I haven’t used Infor Workforce Management personally, I’ve thoroughly researched it to give you a clear understanding of what the platform offers, who it’s best suited for, its strengths and areas where it might fall short.
Insights from Our Data
Infor WFM has an analyst rating of 83, placing it in our top 10 workforce management solutions, ahead of major competitors like Quinyx (76), Calabrio (75), Dayforce (79) and SuccessFactors (79).
Its high scores reflect the number and quality of features it offers, many of which work fully out of the box. It scores 100 in two key areas: leave and absence management, and AI capabilities, with a strong 92 in employee scheduling.
Infor’s dashboard and reporting features make workforce data analysis easy. You can create custom reports with filters to focus on specific metrics or build them from scratch, while the dashboard tracks KPIs and performs calculations. Pre-built reports for scheduling and attendance provide quick insights, and visual tools like pie and bar charts present data in a clear, visual format.
It simplifies leave management by allowing automatic time-off approvals based on set rules and a calendar to track schedules, holidays and requests. You can also set up detailed leave policies for vacations, sick days and more.
Blackout periods block time off during busy times to ensure enough staff is available. Case management handles leave policies to keep everything organized. Managers can approve or deny time-off requests, while employees can request leave in half-day, full-day or hourly increments for more flexibility.
It streamlines employee scheduling with tools like drag-and-drop schedulers, color-coded shifts and pre-built templates. It automatically assigns shifts based on skills, availability and seniority, while conflict detection avoids overlapping shifts or compliance issues.
Employees can accept, decline, swap or bid on shifts. Advanced features like rotating schedules, labor law compliance and multi-view scheduling make it easier to adjust schedules and follow labor laws, helping shifts run smoothly and without errors.
Our data shows that Infor WFM has a low score (27) for employee engagement and collaboration. It supports an employee directory, allowing users to search for details like name, job title, department and location. However, it doesn’t support an activity feed, group chats, or a messaging platform for direct communication.
Features That Stood Out to Me
From Infor WFM’s range of incredible features, here are the ones that stood out most to me.
Employee Shift Bidding and Shift Management
This feature allows employees to pick their preferred shifts via the Shift Billboard, giving them more control over their schedules. For workers, this translates into better work-life balance and for businesses, it helps fill shifts more quickly and efficiently. This is a win-win that boosts employee satisfaction.
Another feature that stood out is the Enhanced Shift Billboard Manager. This tool is great for managing shift bids across multiple teams or departments. It's especially useful for businesses with a lot of shifting to organize.
Time-Off Requests and Flexibility
With Infor WFM, managing time-off requests is easy. Employees can submit, review and cancel time-off requests from any device, all integrated with their schedules and timesheets. This integration eliminates unnecessary hassle and makes it easy for both employees and managers to stay on top of PTO tracking.
Infor Clinical Science for Healthcare
A feature that really caught my attention is Infor Clinical Science, designed specifically for healthcare organizations. It uses data from EMR systems to align staffing levels with patient care needs. This real-time data ensures that the right amount of nursing coverage is scheduled, which not only helps with operational efficiency but also improves the quality of care.
Labor Forecast and Schedule Optimization (LFSO)
The LFSO tool uses data-driven insights to optimize scheduling and ensure that staffing levels match demand. I like the idea of using predictive analytics to avoid over- or understaffing, especially in industries like retail or hospitality.
The Machine Learning tool that analyzes past data, weather and promotional information for better staffing predictions is another piece of the puzzle. It helps businesses plan and avoid inefficiencies, whether it’s for peak seasons or special events.
One thing I really like about LFSO is that employees can indicate their availability. This adds another layer of flexibility and helps them maintain a healthier work-life balance. Managers, on the other hand, can adjust schedules on the fly, whether it’s to fill last-minute gaps or deal with changes via email or mobile.
Employee Loan and Borrow (ELaB)
ELaB is another strong feature I want to highlight. It allows managers to loan employees to different locations to meet staffing needs temporarily. It’s a flexible solution, especially when one store or department is short on staff.
However, this feature could be improved in some areas. Right now, the system only works after schedules are set for both the home and borrowing locations, which adds an extra step to the process. It would be more efficient if the system automatically assigned shifts when employees are loaned out.
Infor and Its Alternatives
Based on our data, Infor WFM’s main competitors are Oracle Workforce Management, Workforce Suite, Workforce Software, and UKG Dimensions.
It achieves perfect scores (100) in critical modules like dashboards and reporting, leave and absence management and employee scheduling.
Infor scores 87 for compliance capabilities, comparable to Oracle Workforce Management, Workforce Software and UKG Dimensions, which each score 100.
While Infor fully supports essential compliance features such as two-factor authentication (2FA), single sign-on (SSO), role-based permissions and manager self-service, it lacks a global search bar and Active Directory (AD) compliance. In contrast, Oracle and UKG fully support these features out of the box, while Workforce Suite lacks a global search bar, custom fields and configurable notifications.
Under time and attendance management, Infor WFM and UKG Dimensions both lack the ability to automatically clock out employees after a specific period and do not support group clocking for static or dynamic employee groups, whether online or offline. While Workforce Suite and Oracle support group clocking, they also fail to offer automatic clock-out functionality.
Infor WFM falls slightly behind in mobile capabilities, scoring 68. Although it includes a native mobile app, offline access and push notifications, it doesn’t allow users to view the status of shift-related requests, request shift trades or send messages directly through the app.
UKG Dimensions scores 89 in this area but lacks offline access and communication. By comparison, Workforce Suite and Oracle fully support all mobile features out of the box, achieving perfect scores (100).
Infor also falls short in employee engagement and collaboration (27), as it doesn’t provide features like an activity feed, group chats or messaging tools, which are critical for enhancing communication among employees. UKG Dimensions and Oracle WFM surpass Infor in this area, fully supporting these features out of the box.
In terms of AI capabilities, Infor WFM scores 63, significantly trailing behind UKG Dimensions and Oracle WFM, both of which score a perfect 100. While Infor offers machine analytics, it lacks advanced AI features such as chatbots, AI-based recommendations, anomaly detection, and sentiment analysis. These capabilities are only available through partner integrations, whereas Oracle and UKG provide them as fully integrated features.
Which Type of Companies Use Infor
Infor Workforce Management is a popular choice for large companies, especially those with over 10,000 employees. Industries like IT, retail and healthcare rely on it to manage complex workforce needs like scheduling, time tracking, labor cost management and compliance on a large scale.
For example, Pilot Company, a leading enterprise transportation business with over 28,000 employees, transformed its workforce management across 950+ locations using Infor’s WFM platform.
The solution streamlined PTO requests, improved scheduling visibility with instant notifications and ensured precise time tracking through geofencing. As a result, Pilot significantly reduced payroll processing time, enhanced data accuracy and delivered a smooth experience for employees and managers alike.
It also works well for mid-sized businesses. It offers advanced tools without being too overwhelming or expensive, making it a good option for companies that are growing and need a solution that can scale with them.
Conversely, smaller businesses may find Infor WFM less ideal due to its complexity and higher cost.
In a Nutshell
What users like about Infor WFM:
- Comprehensive industry-specific solutions tailored for sectors like healthcare, manufacturing and retail.
- Advanced analytics and reporting tools powered by Infor Birst.
- Integration with other systems, including ERP and HR tools.
- Cloud-based architecture that supports scalability and remote access.
What users don’t like about Infor WFM:
- Steeper learning curve compared to simpler software solutions.
- Customization options can be limited without additional development resources.
- Higher implementation costs for small to medium-sized businesses.
Ideal for:
- Large organizations in specialized industries that need tailored solutions.
- Companies looking for deep analytics and business intelligence tools.
- Businesses that need integration with existing enterprise systems.
Not ideal for:
- Smaller businesses with straightforward needs and tighter budgets.
- Teams that prefer plug-and-play software with minimal setup.
- Organizations that need extensive customizations out of the box.
Key Features
- Budgeting and Forecasting: Leverage the system’s built-in analytics tools to assess historical data and predict future needs to create both short and long-term budgets while forecasting future workforce needs.
- Time and Attendance: Collect and track data about the hours that employees work. Then integrate with payroll functionalities to automatically calculate employee worked hours to process payments.
- Scheduling: The multi-view scheduling interface allows managers to ensure future schedules will meet forecasted demands. This feature also helps ensure scheduling compliance with union rules, government regulations and internal business policies.
- Performance Management: Recognize top performers with the management dashboard. Managers can leverage this feature to gain insight into overall team performance, guiding decisions about which employees excel in certain job functions and which employees can benefit from additional training.
- Alerts: Managers can set alerts to notify them when they are in danger of a compliance violation, when employees will work overtime hours or when there are budget concerns that require immediate attention.
Approach to Common Challenges
- Unpredictable Demand: Infor WFM's AI-powered forecasting anticipates workload fluctuations and recommends optimized staffing levels based on historical data and real-time insights, minimizing overstaffing and understaffing costs.
- Compliance Headaches: Its automated scheduling adheres to labor laws and union contracts, eliminating manual compliance checks and potential penalties. Built-in audit trails offer transparent record-keeping for inspections.
- Inefficient Scheduling: Its drag-and-drop interface simplifies shift creation and adjustments, empowering managers to quickly schedule based on employee skills, preferences, and availability. Mobile self-service tools enable employees to swap shifts or request time off, boosting flexibility and engagement.
- Communication Gaps: Real-time updates and alerts keep employees informed about shift changes, schedule updates, and important announcements, minimizing miscommunication and disruptions.
- Hidden Costs: Detailed time and attendance tracking with automated payroll integrations ensures accurate compensation and reduces manual processing errors. Cost analysis tools identify areas for optimization and budget reallocation.
Cost of Ownership
Frequently asked questions regarding Infor Workforce Management pricing include:
- Q: What is the pricing model for Infor WFM?
A: Infor WFM uses a tiered subscription model based on the number of users, modules selected, and implementation complexity. Expect an annual cost per user ranging from $500 to $1,500, with larger deployments attracting volume discounts. Consulting and integration services add additional costs, while cloud hosting can offer subscription flexibility compared to on-premise installations. - Q: Does Infor WFM offer a free trial or demo?
A: Yes, Infor provides a 30-day free trial with limited features to let you experience the platform firsthand. Additionally, they offer on-demand product demos tailored to specific industries and use cases, allowing you to see how WFM addresses your unique needs. - Q: What is the ROI potential of Infor WFM?
A: Studies show WFM solutions can deliver significant returns through reduced labor costs, improved scheduling accuracy, and increased employee productivity. Cost savings of 10-20% are achievable, along with improved employee satisfaction and reduced turnover. Remember, the ROI depends on factors like company size, industry, and existing workforce management practices.
Limitations
Notable limitations of Infor Workforce Management include:
- Complex Interface: Users often find the system's UI outdated and navigation unintuitive, requiring a steeper learning curve and potential user resistance.
- Limited Reporting Customization: Built-in reports may lack flexibility for in-depth analysis, requiring manual data manipulation for granular insights.
- Integration Challenges: Integration with third-party systems, especially legacy payroll or HR systems, can be complex and costly, requiring careful planning and vendor expertise.
- Costly Customization: Tailoring the system to unique business rules or complex scheduling scenarios may require expensive professional services and extended implementation timelines.
- Steep Learning Curve: The comprehensive feature set and intricate configuration options can overwhelm new users, demanding a considerable training investment.
Suite Support
mail_outlineEmail: Users can find contact information to connect directly with a support expert online by logging into the support portal.
phonePhone: Users can contact support by calling 877-772-4111.
schoolTraining: Webinars are accessible through Infor’s website for users looking for additional training opportunities. Infor’s webinars cover a variety of topics, many of which highlight the benefits of using an Infor system for specific industries including real estate, production, financial management and retail industries.
local_offerTickets: Users can find information on submitting tickets by logging into the support portal.
FAQs
Frequently asked questions regarding Infor Workforce Management include:
- Q: Is Infor WFM suitable for my industry?
A: Infor WFM offers industry-specific modules and best practices for healthcare, hospitality, manufacturing, retail, and more. Analyze your specific needs and consult Infor or partners for tailored advice. - Q: How well does Infor WFM integrate with existing systems?
A: While offering pre-built connectors for common HR and payroll systems, complex integrations might require custom development. Assess your integration needs and discuss feasibility with Infor or experienced implementation partners. - Q: Can Infor WFM handle complex scheduling rules and constraints?
A: Infor WFM's advanced rules engine allows defining intricate skill requirements, availability preferences, union contracts, and compliance limitations. However, setting up these rules can be complex and require expert configuration. - Q: How does Infor WFM improve employee engagement and morale?
The mobile app facilitates shift swaps, time-off requests, and real-time communication, increasing flexibility and employee control. Visibility into schedules and transparency in decision-making can also boost morale. - Q: What data and reports does Infor WFM provide?
Infor WFM offers pre-built reports on staffing levels, labor costs, overtime, and adherence. However, in-depth data analysis and customized reporting might require additional configuration or third-party BI tools.
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Awards
SelectHub research analysts have evaluated Infor Workforce Management and concluded it earns best-in-class honors for Dashboard and Reporting and Leave and Absence Management.
Pricing for Workforce Management Software
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Written by
Ishani Vats
Ishani Vats
Technical Content Writer
Ishani is a Technical Content Writer at SelectHub who covers LMS, workforce management, telemedicine and POS. She holds a master’s degree in Journalism and is passionate about translating complex technical concepts into engaging and accessible content for readers. Along with keeping the professional spirit hydrated, she likes petting dogs, looking up random facts and listening to any Lumineers song on repeat.
Edited by
Dianna Dragonetti
Dianna Dragonetti
Content Editor
As an editor, Dianna Dragonetti leads a team of five writers in writing about a variety of software, with an emphasis on how these tools empower businesses. Categories include accounting, learning management systems, content management systems, supply chain management, and electronic data interchange.