[Home](https://www.selecthub.com/) \> [Workforce Management](https://www.selecthub.com/category/workforce-management/) \> [Workforce Management Software](https://www.selecthub.com/c/workforce-management-software/) \> [Zendesk Workforce Management](https://www.selecthub.com/p/workforce-management-software/zendesk-workforce-management/) \> Zendesk Workforce Management vs Time Equipment 

# Zendesk Workforce Management vs Time Equipment 

Last Updated: June 15th, 2026 

Our analysts compared [Zendesk Workforce Management](https://www.selecthub.com/p/workforce-management-software/zendesk-workforce-management/) vs [Time Equipment](https://www.selecthub.com/p/workforce-management-software/time-equipment/) based on data from our 400+ point analysis of [Workforce Management Software](https://www.selecthub.com/c/workforce-management-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=Workforce Management Software&cta=workforce-management-software). 

[Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Screenshots](#product-screenshots) 

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[![Zendesk Workforce Management Software Tool](https://cdn.selecthub.com/products/a4982cba8b4cbeb32a439f0367273fc8-3ca2fd5f164ed1cf1e052f60b3d24110/resources/normal/logo.png?1734847004)](https://www.selecthub.com/p/workforce-management-software/zendesk-workforce-management/)

[ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) 

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[![Time Equipment Software Tool](https://cdn.selecthub.com/products/c2ed25e9f9b76909fc54491a253a5066-db1ad4a651b2e257a8ff4c726a3888a0/resources/normal/logo.png?1737045589)](https://www.selecthub.com/p/workforce-management-software/time-equipment/)

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Workforce+Management+Software&product%5Fname=Zendesk%2BWorkforce%2BManagement&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa4982cba8b4cbeb32a439f0367273fc8-3ca2fd5f164ed1cf1e052f60b3d24110%2Fresources%2Fnormal%2Flogo.png%3F1734847004) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Workforce+Management+Software&product%5Fname=Zendesk%2BWorkforce%2BManagement&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa4982cba8b4cbeb32a439f0367273fc8-3ca2fd5f164ed1cf1e052f60b3d24110%2Fresources%2Fnormal%2Flogo.png%3F1734847004) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Workforce+Management+Software&product%5Fname=Zendesk%2BWorkforce%2BManagement&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa4982cba8b4cbeb32a439f0367273fc8-3ca2fd5f164ed1cf1e052f60b3d24110%2Fresources%2Fnormal%2Flogo.png%3F1734847004&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Workforce+Management+Software&product%5Fname=Zendesk%2BWorkforce%2BManagement&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa4982cba8b4cbeb32a439f0367273fc8-3ca2fd5f164ed1cf1e052f60b3d24110%2Fresources%2Fnormal%2Flogo.png%3F1734847004&price=2) 

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Workforce+Management+Software&product%5Fname=Time%2BEquipment&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc2ed25e9f9b76909fc54491a253a5066-db1ad4a651b2e257a8ff4c726a3888a0%2Fresources%2Fnormal%2Flogo.png%3F1737045589) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Workforce+Management+Software&product%5Fname=Time%2BEquipment&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc2ed25e9f9b76909fc54491a253a5066-db1ad4a651b2e257a8ff4c726a3888a0%2Fresources%2Fnormal%2Flogo.png%3F1737045589) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Workforce+Management+Software&product%5Fname=Time%2BEquipment&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc2ed25e9f9b76909fc54491a253a5066-db1ad4a651b2e257a8ff4c726a3888a0%2Fresources%2Fnormal%2Flogo.png%3F1737045589&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Workforce+Management+Software&product%5Fname=Time%2BEquipment&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc2ed25e9f9b76909fc54491a253a5066-db1ad4a651b2e257a8ff4c726a3888a0%2Fresources%2Fnormal%2Flogo.png%3F1737045589&price=2) 

### Products Insights 

Product Ranking 

## #44

among all   
Workforce Management Software

## #72

among all   
Workforce Management Software

[Find out who the leaders are](https://pmo.selecthub.com/top-wfm-software-site-vers?post%5Ftype=auto%5Fvs%5Farticle&category%5Fslug=workforce-management-software&product%5Fslug=zendesk-workforce-management&category=Workforce+Management+Software) 

Price Starts From 

$25/User, Monthly 

[Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Zendesk Workforce Management&category=Workforce Management Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/a4982cba8b4cbeb32a439f0367273fc8-3ca2fd5f164ed1cf1e052f60b3d24110/resources/normal/logo.png?1734847004) 

Custom Quote 

i 

Free Trial is unavailable → 

Pros 

What we like about Zendesk Workforce Management and Time Equipment: 

**AI-Powered Efficiency:** Zendesk WFM excels in leveraging AI for optimizing workforce management tasks. Its AI-powered forecasting accurately predicts staffing needs, while automated scheduling streamlines the process of creating and managing agent schedules. 

**Real-Time Insights:** The software provides real-time performance reporting and activity tracking, giving administrators clear visibility into agent productivity and adherence to schedules. This real-time insight enables data-driven decision-making and prompt identification of potential issues. 

**Integration with Zendesk Ecosystem:** As a native solution, Zendesk WFM seamlessly integrates with the broader Zendesk ecosystem. This integration allows for a unified workflow, with agents able to access schedules, performance dashboards, and other WFM features directly within their Zendesk interface. 

**User-Friendly Interface:** User reviews consistently highlight the platform's intuitive design and ease of use. The software's user-friendly interface simplifies complex workforce management processes, making it accessible to users with varying levels of technical expertise. 

**Real-Time Tracking:** Provides up-to-the-minute location data on employees.

**Automated Attendance:** Eliminates the need for manual time cards or sign-in sheets.

Cons 

What we dislike about Zendesk Workforce Management and Time Equipment: 

**Limited User Feedback:** User reviews mention the software's benefits but lack specific details about potential drawbacks, making it difficult to identify concrete cons based on user experiences.

**Limited Integrations:** User reviews indicate that Time Equipment has limited third-party integrations, potentially causing issues when attempting to integrate with existing payroll or HR systems.

**Lack of Manager Functions:** The software reportedly lacks robust features for managers, such as tools for managing employee availability or handling time-off requests, hindering effective team management.

**GPS Tracking Issues:** Some users have reported occasional problems with the accuracy and reliability of the GPS tracking feature, which is crucial for businesses with mobile workforces.

### Our Review 

 Is Zendesk Workforce Management the best way to manage your work zen? User reviews from the last year indicate that Zendesk Workforce Management (WFM) is a highly capable platform for optimizing customer service teams. Users consistently praise its intuitive design and robust features, particularly its AI-powered forecasting and automated scheduling tools. These features are lauded for their ability to streamline workforce management processes, allowing businesses to effectively allocate resources based on anticipated demand. However, some users have pointed out limitations in the granularity of agent activity reporting, particularly when it comes to analyzing data within specific workstreams. While Zendesk WFM excels in providing a general overview of team performance, its ability to delve into the specifics of agent activity within different support categories could be improved. Despite this drawback, Zendesk WFM is highly regarded for its user-friendliness, comprehensive feature set, and seamless integration with the broader Zendesk ecosystem. This makes it an ideal solution for businesses already invested in Zendesk's suite of customer support tools, as it provides a centralized platform for managing all aspects of customer interactions. 

Show more 

 Is Time Equipment the clock to your company's success in the intricate world of workforce management? User reviews from the past year paint a somewhat mixed picture of Time Equipment's performance. While some users appreciate its straightforward approach to time tracking, others have voiced concerns about missing functionalities and occasional glitches. For instance, one user lauded the system's simplicity, highlighting its effectiveness in monitoring employee hours and managing overtime. Conversely, another user expressed frustration with the mobile app's occasional failure to register clock-in and clock-out times, a critical issue for time-sensitive businesses. A significant differentiating factor for Time Equipment appears to be its focus on core time and attendance features, which some users find refreshing in a market saturated with overly complex solutions. However, this streamlined approach also translates to a limited feature set, lacking advanced functionalities such as detailed reporting and analytics, which may not be suitable for larger organizations or those requiring in-depth workforce insights. Overall, Time Equipment seems best suited for smaller businesses or those prioritizing a simple, no-frills approach to time tracking. Its ease of use and focus on core functionalities make it a viable option for organizations seeking a user-friendly solution without the bells and whistles of more comprehensive platforms. 

Show more 

### User Sentiment Summary 

Zendesk Workforce Management has a user sentiment rating of 92 based on 61 reviews. Time Equipment has a user sentiment rating of 63 based on 9 reviews. 

![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 61 reviews 

![Fair User Sentiment](https://www.selecthub.com/display/images/scores/fair.svg) 9 reviews 

Synopsis 

Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 

92% 

of users recommend this product

Zendesk Workforce Management has a 'excellent' User Satisfaction Rating of 92% when considering 61 user reviews from 3 recognized software review sites. 

63% 

of users recommend this product

Time Equipment has a 'fair' User Satisfaction Rating of 63% when considering 9 user reviews from 1 recognized software review sites. 

User Review Scores 

**G2.com, Inc** 

**4.3** (31) 

n/a 

**Software Advice, Inc** 

**4.9** (15) 

**3.17** (9) 

**GetApp** 

**4.9** (15) 

n/a 

### Awards 

SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. 

Zendesk Workforce Management stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. 

![User Favorite Award]()

No awards.

### Product Assistance 

Training Resources 

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

Support 

Email

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Email

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

### Product Basics 

Company Size 

i 

Small

Medium

Large

Small

Medium

Large

Platforms Supported 

Windows

Mac

Linux

Android

Chromebook

Windows

Mac

Linux

Android

Chromebook

Deployment Supported 

Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

Comparison of Top Alternatives 

[Zendesk Workforce Management Alternatives ](https://www.selecthub.com/workforce-management-software/zendesk-workforce-management/alternatives/) 

[Time Equipment Alternatives ](https://www.selecthub.com/workforce-management-software/time-equipment/alternatives/) 

### Screenshots 

![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() 

![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() 

### Key Features 

* **Forecasting:** Leverages historical data and trends to predict future staffing needs, ensuring optimal resource allocation.
* **Scheduling:** Automates the creation of employee schedules, taking into account availability, skills, and labor laws.
* **Real-Time Adherence:** Monitors employee activity in real-time to ensure compliance with scheduled tasks and shifts.
* **Intraday Management:** Provides tools to adjust staffing levels and schedules throughout the day based on actual demand.
* **Reporting and Analytics:** Offers comprehensive reports and dashboards to analyze workforce performance and identify areas for improvement.

read more... 

* **Real-Time Data Collection:** Automatically captures employee clock-ins and clock-outs, reducing manual entry errors.
* **Customizable Reporting:** Offers a variety of report templates that can be tailored to meet specific organizational needs.
* **Integration Capabilities:** Seamlessly connects with popular payroll systems like ADP and QuickBooks for streamlined operations.
* **Mobile Access:** Employees can clock in and out using their smartphones, enhancing flexibility and convenience.
* **Geofencing Technology:** Ensures employees are clocking in from approved locations, improving compliance and accountability.

read more... 

### Top Alternatives in Workforce Management Software 

[  ADP Workforce Now ](https://www.selecthub.com/p/hr-management-software/adp-workforce-now/) [  Agendrix ](https://www.selecthub.com/p/employee-scheduling-software/agendrix/) [  Calabrio ](https://www.selecthub.com/p/workforce-management-software/calabrio/) [  Connecteam ](https://www.selecthub.com/p/workforce-management-software/connecteam/) [  Dayforce ](https://www.selecthub.com/p/hr-management-software/dayforce/) [  Deputy ](https://www.selecthub.com/p/employee-scheduling-software/deputy/) [  Humanity ](https://www.selecthub.com/p/employee-scheduling-software/tcp-humanity/) [  Infor Workforce Management ](https://www.selecthub.com/p/workforce-management-software/infor-workforce-management/) [  Legion WFM ](https://www.selecthub.com/p/workforce-management-software/legion-workforce/) [  NiCE Workforce Management ](https://www.selecthub.com/p/workforce-management-software/nice-iex-workforce-management/) [  Oracle HCM Cloud ](https://www.selecthub.com/p/hr-management-software/oracle-hcm-cloud/) [  Quinyx ](https://www.selecthub.com/p/workforce-management-software/quinyx/) [  SuccessFactors ](https://www.selecthub.com/p/hr-management-software/successfactors/) [  Synerion ](https://www.selecthub.com/p/workforce-management-software/synerion/) [  Unifocus ](https://www.selecthub.com/p/workforce-management-software/unifocus/) 

### Head-to-Head Comparison 

![Zendesk Workforce Management Software Tool]() 

![ADP Workforce Now Software Tool]() 

[Zendesk Workforce Management VS ADP Workforce Now](https://www.selecthub.com/hr-management-software/adp-workforce-now-vs-zendesk-workforce-management/) 

![Zendesk Workforce Management Software Tool]() 

![Dayforce Software Tool]() 

[Zendesk Workforce Management VS Dayforce](https://www.selecthub.com/hr-management-software/dayforce-vs-zendesk-workforce-management/) 

![Zendesk Workforce Management Software Tool]() 

![Infor Workforce Management Software Tool]() 

[Zendesk Workforce Management VS Infor Workforce Management](https://www.selecthub.com/workforce-management-software/zendesk-workforce-management-vs-infor-workforce-management/) 

![Zendesk Workforce Management Software Tool]() 

![NiCE Workforce Management Software Tool]() 

[Zendesk Workforce Management VS NiCE Workforce Management](https://www.selecthub.com/workforce-management-software/zendesk-workforce-management-vs-nice-iex-workforce-management/) 

![Zendesk Workforce Management Software Tool]() 

![Paycom Software Tool]() 

[Zendesk Workforce Management VS Paycom](https://www.selecthub.com/hr-management-software/paycom-vs-zendesk-workforce-management/) 

![Zendesk Workforce Management Software Tool]() 

![Paylocity Software Tool]() 

[Zendesk Workforce Management VS Paylocity](https://www.selecthub.com/hr-management-software/paylocity-vs-zendesk-workforce-management/) 

![Zendesk Workforce Management Software Tool]() 

![SuccessFactors Software Tool]() 

[Zendesk Workforce Management VS SuccessFactors](https://www.selecthub.com/hr-management-software/successfactors-vs-zendesk-workforce-management/) 

![Zendesk Workforce Management Software Tool]() 

![SuccessFactors Talent Management Software Tool]() 

[Zendesk Workforce Management VS SuccessFactors Talent Management](https://www.selecthub.com/workforce-management-software/zendesk-workforce-management-vs-successfactors-talent-management/) 

![Zendesk Workforce Management Software Tool]() 

![SumTotal Software Tool]() 

[Zendesk Workforce Management VS SumTotal](https://www.selecthub.com/workforce-management-software/sumtotal-vs-zendesk-workforce-management/) 

![Zendesk Workforce Management Software Tool]() 

![TriNet HR Plus Software Tool]() 

[Zendesk Workforce Management VS TriNet HR Plus](https://www.selecthub.com/hr-management-software/trinet-vs-zendesk-workforce-management/) 

![Zendesk Workforce Management Software Tool]() 

![Workday HCM Software Tool]() 

[Zendesk Workforce Management VS Workday HCM](https://www.selecthub.com/hr-management-software/workday-hcm-vs-zendesk-workforce-management/) 

![Zendesk Workforce Management Software Tool]() 

![WorkForce Suite Software Tool]() 

[Zendesk Workforce Management VS WorkForce Suite](https://www.selecthub.com/workforce-management-software/workforce-suite-vs-zendesk-workforce-management/) 

**About SelectHub (and our data)** 

We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies.

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

![SelectHub Products Reporting and Analytics]() 

[Build Your Requirements](https://pmo.selecthub.com/workforce-management-reqs-onsite/)

![SelectHub Products Cost and Pricing Guide]() 

[Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Workforce%20Management%20Software)

**Tier 1:**  
Fully/moderately supported out-of-the-box allowing for quick and easy deployment.  
Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. 

**Tier 2:**  
Supported with workarounds or add-ons that may require additional costs.  
Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. 

**Tier 3:**  
Requires partner integrations or custom development that is often at an additional cost.  
Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 

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