Benefits and Insights

Why use Kronos Workforce Central?

Key differentiators & advantages of Kronos Workforce Central

  • Automation: The system can automatically perform essential workforce management functions automatically, freeing up HR managers to prioritize human-focused tasks that can’t be automated by technology. 
  • Analytics: The systems reporting and analytic functionalities provide managers with data and insights which can be viewed in the interface dashboard to give managers insights into daily business operations. 
  • Integration: Kronos Workforce Central integrates fully with other Kronos solutions to allow systems to share data and streamline workflows, making integration seamless. Users can also choose to integrate this system with other third-party products with the help of Kronos Integration Manager utility. 
  • Unified Platform:  Rather than utilizing multiple systems, users can leverage Kronos Workforce Central’s platform to complete a variety of core HR tasks, including scheduling, time tracking and productivity management. 
  • Improve Engagement:  With mobile capabilities, users can access the system to perform essential workforce management tasks and streamline communication. The app offers direct lines of communication between individual employees, managers and other teams, improving communication across the board. 
  • Boost Productivity:  Capabilities that allow users to work offline, like offline punch and Smartviews, allow employees and managers to access the system even if Kronos’ network is down, ensuring that technical issues never hinder the workforce. 
  • Greater Visibility:  Managers can access relevant employee information easily through Kronos Workforce Central. The system allows managers to view employee availability, time punches, location and what activities they’ve worked on, providing managers with a robust view of what their workforce does and when they can do it. 

Industry Expertise

Serving more than 30,000 organizations worldwide, Kronos boasts more than 40 million annual users. Recognized as a leader in the HR tech space, Kronos has received multiple awards, including a gold ranking from Network Products Guide for cloud computing, an award for Excellence in Customer Service from the Business Intelligence Group and is recognized as a Global Workforce Management Market Leader by Ventana Research.

Key Features

  • Employee Self-Service: Enable the self-service function in the mobile app to allow employees to get answers to questions, view schedules, clock in and out of shifts, update their availability, swap shifts, submit requests and more. 
  • Time Tracking: The system can send real-time alerts through email or text message to notify managers of things that need immediate attention, such as employees who will be working overtime hours. By integrating this feature with payroll processing, managers can ensure that payroll is always accurate and processed on time. 
  • Scheduling: Automatically generate schedules with the system’s best-fit module to ensure optimal schedules that reduce instances of overstaffing. Employees can use the self-service functionality to view schedules through the mobile app, as well as set scheduling preferences and swap shifts with coworkers. 
  • Absence Management: Maintain productivity levels by tracking absences and gaining visibility into areas where absences are affecting labor costs. This allows managers to intervene when they notice absence trends. 
  • Core HR: Collect and measure data related to the workforce, including performance metrics. Managers can update employee profiles and benefits programs, manage schedules, ensure employees receive proper training opportunities and analyze payroll data. 
  • Payroll: Leverage the benefits of integrated time tracking by automatically calculating employee hours to process payroll. The system also helps ensure compliance by generating standard tax forms and reports to help organizations prepare for quarterly or annual audits. 
  • Reporting: Managers can create interactive charts and graphs to help recognize trends within the workforce. Managers can generate and view charts directly through the dashboard. 
  • Mobile App: The system is compatible with both IOS and Android mobile devices as well as tablets, making it easy for managers and employees to access the system remotely. Through the app, managers can respond to issues quickly and employees are able to complete tasks related to time management, submit reports and more. 


At the time of this review’s publication, these are the known limitations of Kronos Workforce Central, based on user feedback:

  •  Customized functionalities lack depth and can be difficult to use 
  •  Reporting capabilities are limited and can be difficult to access 
  •  A steep learning curve makes the system inaccessible to some users 

Kronos Workforce Central Suite Support

In addition to basic Help Desk services, Kronos offers four tiers of support: Gold, Gold Plus, Platinum and Platinum Plus.

mail_outlineEmail: Users can ask direct questions for support through the Kronos Community portal.
phonePhone: Users can contact phone support by calling 1-888-394-4357. Users with Platinum or Platinum Plus support have access to 24/7 phone support. All other users can access support Monday through Friday, from 8 a.m. to 8 p.m. local time.
schoolTraining: Users can find a variety of resources on Kronos’ community portal, including FAQ pages, blogs articles about common issues as well as questions asked by other users. Additionally, this portal includes a page specific to the Kronos Workforce Central Suite. Kronos’ knowledge base is available to all users, along with customer forums, eCase management and remote support.
All users, regardless of their support subscription, have access to technical advisories, case studies, quick tips, brown bag sessions, Kronos’ HR and Payroll Answersource, and additional SHRM e-learning. Users with Platinum and Platinum Plus can also access interactive forms.
local_offerTickets: Users cannot submit tickets for support.

Kronos Workforce Central Reviews

Average customer reviews & user sentiment summary:

1786 reviews


of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.


  • User-Friendly: The platform’s functionalities are intuitive and easy to use, as noted by approximately 80% of users who mention the system’s usability.
  • Functionality: Kronos Workforce Central delivers on all of the promised features and capabilities, with each of the advertised features living up to user expectation, as reported by 85% of the users who mention the functionality of the product.
  • Customization: About 80% of users note that native integration capabilities and customization options allow users to successfully adjust the system to meet their unique business needs.
  • Support: Support is responsive, knowledgable and helpful, as reported by 60% of reviewers who mention support.


  • System Speed: The platform loads slowly and users experience frequent system downtime, as reported by 100% of the users who mention system speed in their reviews of Kronos Workforce Central.
  • Reporting: Of the users who mention reporting, 60% say that the reporting functionality is limited and lacks customization options necessary for some industries.
  • Implementation: The implementation process is long and difficult, especially for users without prior IT experience, according to 85% of reviewers who mention the implementation process.
  • Integration: Businesses with robust needs must rely on integrations and add ons that slow the system down, as reported by 99% of users who mention the system’s integration needs.

Researcher's Summary:

Kronos Workforce Central offers a robust suite of workforce management capabilities and most users find that the system is easy to use. It’s customization capabilities allow most businesses to configure the system to meet specific business needs, and most issues with the system are resolved by contacting customer support. However, some users have found that the need for add-ons can slow the system down and can be cost prohibitive to smaller businesses. Users also note that the implementation process is lengthy and difficult. If your business requires more than the base functionality of the platform and requires significant technical support, this solution may come at a steep additional cost to the base subscription.

User Sentiment i

Based on 1786 reviews:

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