What is inContact Workforce Management?
This web-enabled software simplifies the complex task of forecasting and scheduling, provides performance management and eLearning capabilities, and eliminates the expense and administrative burden of thick-client solutions. Reduce costs by staffing appropriately to meet your workload, drive business growth and operational excellence, and improve employee effectiveness and retention.
Benefits and Insights
Why use inContact Workforce Management?
Key differentiators & advantages of inContact Workforce Management
- Accurately forecast your customer demand
- Schedule and manage staff effectively
- Empower employees to participate in the scheduling process
- Track and promote adherence to schedules
- Get real-time visibility into staffing and call volumes
- Part of the Workforce Optimization Suite powered by Verint
inContact Workforce Management Reviews
Average customer reviews & user sentiment summary:
of users would recommend this product
User Sentiment i
Based on 431 reviews: