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Benefits and Insights

Why use Five9 Workforce Management?

Key differentiators & advantages of Five9 Workforce Management

  • Lowered Operational Costs
    Our solution delivers all the benefits of million-dollar on-premise systems, but without their hidden costs.

  • Increased Agent Productivity
    Leverage productivity improvements to redefine your customer experience through the industry's leading blended solution.

  • CRM Integrations
    Five9 software is pre-integrated with leading on-demand CRM solutions including SalesForce, RightNow, Lead360 and NetSuite.

  • Reliability and Redundancy
    The Five9 platform is architected for a high degree of fault tolerance, leveraging redundant phone carriers, internet connections, hardware components, and software servers.