What is Five9 Workforce Management?
Five9 Workforce Management is hosted workforce scheduling software for Five9 Virtual Call Centers. With its advanced forecasting and scheduling tools, our workforce management solution optimizes your call center operations and workforce planning activities. And, it is the only WFM software that comes pre-integrated with Five9.With our hosted WFM and call center software, you get all the benefits of on-premise software, without the IT costs, delays or headaches.
Benefits and Insights
Why use Five9 Workforce Management?
Key differentiators & advantages of Five9 Workforce Management
- Lowered Operational Costs
Our solution delivers all the benefits of million-dollar on-premise systems, but without their hidden costs.
- Increased Agent Productivity
Leverage productivity improvements to redefine your customer experience through the industry's leading blended solution.
- CRM Integrations
Five9 software is pre-integrated with leading on-demand CRM solutions including SalesForce, RightNow, Lead360 and NetSuite.
- Reliability and Redundancy
The Five9 platform is architected for a high degree of fault tolerance, leveraging redundant phone carriers, internet connections, hardware components, and software servers.