What is Community WFM?
Community leverages cutting edge technology and a unique, innovative feature set to increase the level and consistency of customer service while controlling the cost of providing that service. While setting a new standard for ease of use, through intuitive and customizable features, Community enables your team to interact and collaborate while executing your unique workforce management strategy.
Benefits and Insights
Why use Community WFM?
Key differentiators & advantages of Community WFM
- Accurately predicts demand for all your customer channelsincreasing the level and consistency of customer service
- Optimize your schedules to increase customer service and minimize payroll related expense while maintaining agent preferences
- Interactive portals empower Agents, Supervisors and Schedulers with timely information and performance data
- Collaborative interaction engages all resources to respond to the dynamics of customer behavior securing consistent service level delivery
- Automates countless manual and semi-automated task yielding administrative time savings
- Standardizes practices eliminating favoritism, inefficiencies and reducing reporting errors
- Captures data that was previously unavailable enabling more informed decision and increasing planning and budgeting accuracy
- Produces individual agent and aggregate productivity metrics increasing visibility and driving efficiency
Community WFM Reviews
Average customer reviews & user sentiment summary:
of users would recommend this product
User Sentiment i
Based on 203 reviews: