Workforce Management Software Buyer's Guide
The Best Workforce Management Software Is All About Optimizing Your Workforce Efficiency
By Evan Heier, Market Research Associate
The top workforce management software helps HR practitioners handle employee time and attendance, scheduling, workforce planning and optimization. It is designed for organizations that hire a significant number of hourly workers and are focused on the successful management of their employees. Workforce management (WFM) has acquired increasing importance as a strategic partner in assisting companies as they deal with a top business challenge in both the national and global economy — the inability to provide enough people to fill jobs. This battle for new recruits happens across all industries.
As the US workforce continues to get younger, employers are noticing a growing gap when it comes to skills and qualifications. According to the Society for Human Resource Management (SHRM), 83 percent of HR professionals reported having difficulty recruiting suitable job candidates in the last year. As the skills gap has increased, workforce management systems have adapted to feature more automation and AI as well as provide better training for new and existing employees.
Workforce management system software is found in the sub-category of human capital management. Alternative resources for those searching for workforce management include employee/staff scheduling, call/contact centers, talent management and HRM systems.
- Workforce management tools provide a number of capabilities, including scheduling, time tracking and more.
- By automating tasks like scheduling, HR managers free up more time to focus on other aspects of the business.
- Implementing WFM software can be time-consuming and expensive, but the return makes up for it.
What This Workforce Management Software Guide Covers
- Benefits of Workforce Management Software and What It Does
- Implementation Goals
- Basic Workforce Management Platform Features & Functionality
- Secondary Workforce Management Software Features & Functionality
- Workforce Management Software Comparison
- Questions to Ask a Workforce Management Software Vendors
- Related Sources
See how the top 10 Workforce Management Software leaders fare against the most common key requirements
Benefits of Workforce Management Software and What It Does
Workforce management can be described as the balancing of the different objectives simultaneously at work within an organization. Often, the demands of customers, employees and management can appear to have competing interests. Customers expect quality service levels and staff availability, employees want job satisfaction and work-life balance, and management demands efficient, profitable and sustainable operations.
However, these interests, when balanced with appropriate processes and progressive management operations, can lead to exceptional customer service, motivated employees, and productive and efficient operations. This is what WFM can offer to organizations who must find a creative and effective way to harmonize the different challenges that organizations with large workforces must contend with.
Better Time Tracking
The purpose of workforce automation software started with the necessity of keeping track of employees’ worked time in order to provide accurate salary information. Different forms of time-tracking have existed throughout human history, but they became of critical importance with the industrial revolution and the mass mobilization of workers. Standardized work practices brought about by the industrialization of the work world required that both employees and employers have accurate data at pay time. In the event of disputes, this data provided invaluable evidence to reach settlements.
Time and attendance features enable organizations to collect and track time worked by each employee. A good time and attendance application should be able to accomplish both the simple and the more challenging requests that surface in a workforce setting. Companies should be able to apply union rules and labor laws, as well as company specific policies to calculate pay. Managers must be able to monitor who comes in and out of the workplace, as well as the specific location where employees are working in real time. Additionally, managers receiving alerts for work items that require their attention should receive them with sufficient time to implement an action. For example, when an employee approaches overtime, the supervisor or manager has the time to make a decision about whether they would like the employee to work extra time or not. A good time and attendance application should be able to calculate the cost of an overtime request accurately by taking into account overtime rules.
Automation = Accuracy & Efficiency
The introduction of automated practices to workforce management was not only beneficial for time tracking and accurate salary payments, but it also contributed to many workplace optimization solutions such as labor practices. Labor is usually the largest, or one of the largest, cost contributors in an organization, especially those with a large number of employees. WFM tools provide management the tools to optimize workforce practices by targeting specific challenges that may arise.
For example, if the winter holidays is a peak business period for your company, forecasting is one of those tools that can be used to anticipate incoming volume by referring to historical data. If your previous holiday period required 150 additional employees to cover the increased volume, this information gives you a pretty good idea of how to plan your staffing demands for that period.
But staffing is a far more complicated issue than it may appear to be on the surface. Compliance and regulatory issues are very important considerations when dealing with employees. Ensuring that they are given full access to all their legal employment rights is one of the biggest obligations that organizations have with respect to their workforce, and WFM software is an effective tool to achieve this obligation.
Workforce management scheduling is a tool that assists managers and supervisors as they plan and execute intelligent work schedules that focus on all interests of an organization. This includes controlling labor costs, enforcing compliance regulations and improving productivity.
Labor scheduling often involves predicting labor demands over a specified period of time. Supervisors, who are responsible for this task, are better at estimating the correct number of employees needed to cover a week or even a month but are less capable of forecasting by shift or hour for any given day. Making “best-guess” forecasts can create costly overstaffing or loss of business due to understaffing.
A labor forecasting solution uniquely helps supervisors accurately predict sales and labor needs within very small increments of time, e.g., every 15 minutes on a daily basis. Forecasts are based on a range of metrics, such as sales, transactions, customers served and units sold, which, in turn, can be analyzed to forecast business volume across each day, down to the 15-minute interval.
Expert recommendations and analysis on the top Workforce Management Software
When it comes to workforce management, the goal is to increase your company’s productivity and efficiency, leading to an overall increase in revenue. Automation of tasks such as scheduling and time tracking save your business time that can be refocused on more important matters at hand. Every business will have their own unique needs and goals, but keep these in mind when looking for a workforce management solution:
Increase Accuracy/Eliminate Errors
The early forms of time tracking involved pen and paper and were inevitably prone to time record-keeping errors, from legibility issues to mistakes with double data entry. Improvements were introduced; one of these was the mechanical time clock, which provided increased accuracy but was not foolproof.
“Buddy-punching” was one of the “creative” ways the system could be corrupted by employees. The advent of the information age has automated the workforce management process, and applicable software allows for the creation of very sophisticated time tracking systems, which work towards eliminating more and more inaccuracies.
More Employee Satisfaction
The level of involvement or satisfaction of an employee can be a big determining factor when it comes to productivity. Employees want more accessibility to their job information, such as how they receive payment, request time off, etc. Workforce management software is changing to allow more self-service portals for employees so they can have more control over their employment.
Increase Productivity & Efficiency
This is essentially the end goal of using WFM systems. With more accurate time tracking, automated smart scheduling and higher overall employee satisfaction, you should expect your productivity and efficiency to increase.
Automation helps reduce human error and can analyze data much faster than it would take to do so manually. As a result, customer service should improve along with the overall productivity of your business.
In order to achieve these goals, however, you can’t simply go ahead and implement the first system you find. You’ll need to choose a system with core functions as well as the specific tools your business needs. The rest of this article will go over important features as well as questions to ask yourself and vendors as you create your requirements list.
Expert recommendations and analysis on the top Workforce Management Software
Key Workforce Management Software Platform Features & Functionality
Although you’ll require specific tools that not all workforce management solutions will offer, there are a number of key features that your business will want to make sure come with your software. When narrowing down your list of potential workforce management companies, make sure to keep these core features in mind:
Online employee scheduling is a valuable tool that provides management with the data required to make intelligent decisions that involve the optimal scheduling of employees within an organization.
The scheduling of employees can become complicated; for issues such as over or understaffing, accurate forecasting can be used to assure the right number of employees for each and every shift, on every day of the year. Optimizing the scheduling can positively impact costs and the use of resources to their fullest potential.
Workforce planning is a core function of WFM and can be thought of as a business process that identifies and analyzes an organization’s needs in terms of size, type and quality of workforce. It’s a continual process that strives to align the needs and priorities of the organization with those of its workforce. This process is also a prime generator of business intelligence that can be used to examine the impact of internal and external factors on the organization.
Workforce optimization focuses on continually improving the customer experience. It accomplishes this important goal by ensuring that all aspects of the customer experience are assessed and optimized. For example, it examines issues like what processes can be automated, how to make key data more available and accessible to support better decision-making by management, and how to ensure that compliance issues related to employees are strictly adhered to.
Time clocks have come a long way from the manual in and out punch card. Software-based time clocks collect and store employee time and attendance digitally, eliminating paper timesheets and timecards. Digital time clock software enables supervisors to make edits, create reports from collected data and digitally export time data to most payroll providers. Digital time clocks offer a variety of models: swipe card, biometric and proximity time, mobile device punching with or without geofencing, etc.
Employee time and attendance records should incorporate company policy with regard to overall employee attendance behavior, as well as provide data for issues such as tardiness, breaks, etc. Data that is collected from time and attendance records can be useful to managers to incentivize employees who may need some attention.
Leave management has the potential to be a heavy administrative challenge for managers and HR departments. Leave management applications automate many of the processes required to manage all aspects of employee leave policies and practices, while ensuring your organization’s compliance with existing and changing regulations.
These tools track and manage all tasks involved with administering a leave. These tasks include reporting, documenting, providing a due date for leave and all details from start to finish. The compliance aspect of leave administration is particularly important because of the number of local and national rules that impact this employee benefit.
Collaborative scheduling was put in place for the benefit of employees. This application can be used by employees to have a measure of control over their work lives. They can edit and set their work preferences, thereby resulting in a better work-life balance and more consistency in their schedules.
If an employee forgets to punch in or out, they can report their issue to a supervisor and receive an alert for approval.
Depending on what system(s) you already have, you’ll want whichever WFM solution you choose to be able to integrate with them, specifically with payroll. Integration with payroll is essentially the ability for time data to flow directly into payroll for salary calculation.
Expert recommendations and analysis on the top Workforce Management Software
Secondary Workforce Management Software Features to Consider
Along with the key features needed in workforce management systems, there are several other features to consider. These secondary features will vary based on the vendor you choose, so it’s important to do your research to know which you’ll need and which you won’t.
Two important initial considerations that begin the process to minimize the risk for your employees and your organization include identifying the sources of fatigue and monitoring and managing fatigue.
Identifying the sources of fatigue will inevitably involve an audit and a review process of all aspects of job types, including shift patterns, special tasks involved in a job category, with the goal of identifying specific sources of fatigue and an individual employee's’ fitness for a particular job.
Monitoring and managing fatigue examines data from activities like hours worked, tasks performed, breaks taken and time-off scheduled. The data from all these factors are then compared against a “fatigue classification” prepared for all employees. This should enable management to identify “at risk” employees and making the necessary scheduling or staffing changes.
This software will hopefully set in motion a process that identifies work patterns and conditions that create fatigue.These are challenging responsibilities for your organization, but critical enough to direct the necessary attention and resources.
Labor analytics are essentially a compilation of all the labor data about your employees that has been extracted from the multiple applications at work within the WFM ecosystem. Examples of this data include amount of overtime, absenteeism, schedules, productivity and more.
This is critical data that allows your organization to analyze and refine WFM activities. But without the ability to analyze and act on this information in a timely and meaningful manner, most of the benefits are lost. An analytics tool, as part of the larger workforce management app, becomes essential for transforming the data into actual policy. This tool also functions as an important source of information in a larger conversation concerning financial objectives for your organization. WFM tools, which are principally focused on the effective management of an organization’s talent resource, provide the data to harness all the information and analyses that will improve and fine-tune business planning and WFM activities.
Needless to say, the more recent trend in both public and private labor legislation has been toward greater security and protection for employees.
This development increases the complexity and the cost for employers, making the need for software in this area much more important. Different users can be assigned various levels of accessibility to certain information.
In order to decide which additional features are necessary, come up with a list of workforce management software requirements specific to your business.
Expert recommendations and analysis on the top Workforce Management Software
Compare Workforce Management Software Vendors
Assessing individual vendors for the purpose of selecting the best WFM software for your organization does not differ too greatly (if at all) to the processes used for all software selection. The beginning of the process is always in house, with a close examination of your organization’s unique WFM needs. There may be many similarities across an industry, but no two organizations are exactly alike. You can make those differences work for you by focusing on what is unique in your circumstance and ensuring that those priorities are covered. This approach has a greater opportunity of meeting your needs and producing a successful conclusion than many others.
There are plenty of software out there with good reviews, before choosing one, make sure to compare your options. For an in-depth review of our top WFM software solutions, consider taking a look at our WFM software comparison report.
Questions to Ask Yourself
To determine which requirements your business will set, you need to ask yourself and your internal stakeholders a series of questions to truly understand what kind of system you need.
What’s wrong with how you are managing workforce operations today?
- What manual workarounds are you relying on today to get work done that your WFM system needs to automate?
- Are you still creating the schedule on your own?
- Are you able to properly track employees who work flexible hours?
What kind of workforce management system will you need?
- Will you want a cloud-based system or do you have an IT team to handle updates and problems with an on-premise server?
- Does your workforce management software provide analytics for your business?
Questions to Ask During Workforce Management Software Demos
The next step will include direct engagement with vendors. Your selection team has hopefully come up with a group of vendors that will form part of your final selection pool. Before taking this step, the following points should be individually considered by your team before moving onto the next step of vendor engagement. These steps, taken together, can be looked at as a decision-making process for vendors:
How well does each vendor know my industry?
The vendor’s knowledge of your particular industry is crucial. Software configurations are industry specific, therefore vendors must be well versed on industry regulations, best practices, legal requirements and union regulations.
Can I expect my vendor to be around for a while?
With so many different software to choose from, do some research to see how long your vendor has been in business and what their future looks like. Ensure the vendor’s solvency, as you will want to ensure that they will be in business for a while. Much of the content that they provide with the software is legal in nature and will require ongoing updating to ensure it is relevant.
What amount of customer support does each vendor offer?
A vendor should offer a significant level of service and support post-purchase. Organizations with a larger workforce have serious responsibilities to their employees. If your payroll data has errors and cannot be submitted for processing, your vendor must be prepared to step in and resolve the problem.
Make sure you have obtained and verified vendor references that are specific to your industry before seriously considering a business relationship with that vendor.
How much does this software cost?
Finally, this software is expensive and the implementation process is both time consuming and fairly complex. This is an investment that will be in place for a significant length of time, hence the importance to take your time to choose wisely. Furthermore, most WFM solutions are delivered as cloud-based software, purchased and installed in a phased, “as needed” approach.
Depending on the size of your business and what you hope to accomplish with your workforce management software, a cheaper option may be just right or not enough for your business.
Workforce management software solutions are changing the way businesses are going about their daily routines. Increased automation over a broad range of labor-tracking and other activities is working to optimize business practices.
Expert recommendations and analysis on the top Workforce Management Software
Top 10 Workforce Management Software Leaders by Analyst Rating(of 50 products) GET THE IN-DEPTH REPORT
Paylocity is an all-in-one cloud payroll solution that enables organizations of every size to execute administrative tasks such as talent acquisition, time and labor management, and other core processes. Its functionality includes multiple configuration options that allow companies to customize according to their needs.It contains robust security measures such as encryption, real-time backups and secure data centers. It also has a user-friendly mobile app that is compatible with both iOS and Android devices.
Workforce Suite, formerly known as EmpCenter, is a full-service suite from workforce solution that provides a variety of HR tools, designed to meet the needs of businesses of all sizes. With buying options specific to businesses in 10 different industries, Workforce Software caters to organizations with a variety of needs. By utilizing features such as time and attendance, labor scheduling and labor analytics users can streamline their HR processes and facilitate interactions between managers and employees. Managers are able to collect, track and analyze data to recognize trends within the company and improve existing business practices.
Aladtec is a cloud-based software suite designed to manage complex workflows for public safety and large-scale enterprises. It offers scheduling and employee management solutions to organizations and businesses that operate around-the-clock. It streamlines and automates crucial HR tasks, like shift management and staff scheduling. It provides an integrated online setup for scheduling, attendance, payroll reporting, tracking certifications, document management, file storage, compliance management and more.
Store managers use SAP Workforce Management (WFM) to plan, create, and maintain employee schedules. The process starts by defining your organization business variables and your locations; adding the employees you want to schedule for each location; and identifying the drivers which determine the levels of work necessary to complete each task at a location, including actual sales and traffic data.
SumTotal is a configurable, unified platform that enables businesses to attract, build and retain talent. Its modules deliver capabilities for talent acquisition, talent development, learning management, talent management and workforce management. These modules assist organizations with recruiting, mentoring, career path planning, onboarding, continuous feedback, succession planning and more. It also provides an ATS that enables employee tracking from the receiving résumés to onboarding. Cloud-based and on-premise deployment are available, and it can be used on smartphones or tablets.
JDA Workforce Management helps users to strategically plan how to best utilize team members based on their strengths and weaknesses. The solution is able to assist with labor planning, budgeting, scheduling and task management along with a variety of other vital workforce management tasks.The system comes fully equipped with mobile capabilities that benefit the entire team. Individual employees are able to utilize mobile tools that will help increase their work productivity and help them to provide a better customer experience.
Effectively managing a workforce of any size requires tight controls and policies be in place to avoid lost time and productivity. An integral part of this solution is having the right solution in place to track time, absences, and properly schedule your labor. Oracle's workforce management solutions allow you to forecast labor and workload demand, define and assign schedules to meet business objectives, capture time worked, absences and other labor data, track adherence to schedules and productivity, and adhere to labor laws and pay rules.
Kronos Workforce Ready is a cloud-based HR suite designed to meet the needs of businesses of all sizes, across all industries. Users have access to a broad range of features and additional integrations to complete a variety of core human resources tasks. Facilitating management of both full- and part-time employees as well as hourly or salaried employees, it is customizable to meet the specific needs of any business. Users have the option to start with the full deployment of modules or begin with a single module and build from there.
Infor CloudSuite Workforce Management is a cloud-based labor management solution designed to meet the needs of businesses of all sizes. It helps businesses ensure regulatory and legislative compliance, reduce labor costs and boost employee performance. It facilitates time and attendance tracking, schedule building and provides managers with insights into overall business performance. Managers can leverage the system to optimize core HR processes and manage all team members, conveniently through a single interface.
Pipkins understands that details matter with every contact. Pipkins' premier product, Vantage Point, uniquely handles every contact that comes into organizations, including calls, chat, e-mail, and back office work items. Pipkins utilizes its own state-of-the-art algorithms developed by founder, Dr. James Pipkins. Vantage Point is simply the most accurate forecasting product on the market, enabling companies to solve complex operational issues in today's multi-faceted enterprise workforce management environments.
Empower harnesses an industry-standard, innovative and cutting-edge technology, coupled with unique design and programming techniques, to offer a robust, efficient, effective and flexible suite of integrated browser-based HR software services and solutions. Paired together according to your needs, our products create the complete package of human resources software and services which enable you to effectively recruit, retain, manage, schedule, and pay employees.
Boomr is a time tracking solution for businesses of all sizes. It is web-based, with mobile support on Android and iOS. It allows for shift scheduling, employee monitoring and project tracking. It is highly integrable, enabling external payroll, HR and productivity management. It can automate processes like time off accrual tracking. It works for businesses with multiple locations and varying job sites, with multiple office support options and live GPS tracking.
ISolved is a cloud-based suite of tools that encompasses payroll, benefits, learning management and other core HR activities. As an all-in-one platform, it simplifies tasks, facilitates single sign-on (SSO), and unifies data to reduce errors and increase productivity. The software is designed to serve small and medium-sized businesses.In addition to its primary capabilities, it has add-on modules for ACA compliance as well as integration with carriers for 401K and benefits. It also offers a managed benefits service add-on that provides COBRA, FSA, HSA and other expanded benefits options.
Meta4 is a unified cloud-based solution that provides HCM, talent management, compensation and workforce management services. Designed to address both local and global needs for companies of all sizes, it manages the complete HR cycle, from payroll and personnel administration to global talent management.
Verint’s Impact 360 Workforce Management Suite, often referred to as simply Impact 360, automates a variety of HR tasks to reduce things such as overstaffing and turnover rates. Managers can leverage its functionalities to streamline workflows and gain insights into progress of specific tasks. With high-level overviews of work processes and employee performance, managers are able to forecast future business needs and generate efficient schedules. There are also integration options for businesses with more comprehensive needs.
Synerion is a workforce management software focusing on time attendance, scheduling, labor costing, absence management, Core HR and more! The goal for Synerion is simple, we create software that allows companies of all sizes to benefit from workforce management software. With over 35 years’ experience and raving customer reviews Synerion truly understands the needs of the markets we serve.
SmartLinx provides a complete end-to-end Workforce HR suite of solutions that streamline operations, increase efficiency, eliminate unnecessary labor expense, and reduce compliance risk. Thousands of workplaces rely on SmartLinx to manage, monitor and optimize their people resources and costs. Founded in 2000, SmartLinx serves clients with a solution suite that includes applicant tracking, staff schedule optimization, time and attendance, human resources, payroll, employee self-service, business analytics, licensing and training management, ACA compliance management, mobility, and time clocks, offered with direct access for management and their teams.
Payserv supports and develops employees with robust management features provided by its Workforcethrive solution. Users can securely access their information from any internet-enabled device through a simplified, single source. It connects critical processes like payroll and time management to optimize daily operations.It is designed to serve medium to large-sized businesses and supports human capital management, scheduling, employee performance and more. It can also help users stay compliant with various benefits guidelines. It is available through a cloud-based deployment strategy.
7shifts is a cloud-based scheduling solution that serves the restaurant industry. It enhances efficiency by optimizing schedules and streamlining communication with employees. It is intuitive and can manage workforce schedules in multiple locations and offers simplified communication for managers and employees. It is designed to manage shift modifications, time off and availability of employees. It streamlines operations, boosts efficiency and can be integrated with the existing POS of the restaurant.
NICE IEX Workforce Management is a cloud-based management suite designed to meet the needs of businesses of all sizes, across all industries. By leveraging embedded artificial intelligence and machine learning algorithms, users can identify patterns, develop accurate forecasts and generate a variety of reports. Some of the features users have access to include multi-skill simulation, holiday planning and robust analytics. Employers can manage employee activity with the user-friendly interface, and employees have more control over their schedule with the ability to bid on their preferred shifts using the provided availability points.
Aspect® Workforce Management system provides comprehensive planning and tracking across customer service, collections and back office organizations.?Aspect Workforce Management Software delivers seamless enterprise engagement through advanced forecasting, scheduling, tracking, adherence monitoring, and seat planning capabilities.
Workforce Management not only addresses costs; it also improves productivity, service quality and staff satisfaction at the same time. This results in sustainably productive working environments, the optimal preconditions for companies with a promising future.
Ecotime, designed by Huntington Business Systems, serves businesses of all sizes and was designed to be scalable to meet the needs of growing businesses. It streamlines and automates a variety of core HR tasks, including scheduling and reporting. Integrative capabilities allow managers to customize the system to meet the unique needs of the business. Streamlining workflows can result in reduced labor costs, increased employee satisfaction and more informed decision making.
Push Operations is a workforce management platform made for the hospitality industry. With an all in one system Push removes the need for manual data entry. Complete payroll in 10 minutes or less as hours move from scheduling to time tracking straight into payroll.Push Operations runs on a web based application but offers employee apps to make scheduling and communication even easier. Apps are available on IOS and Android devices. Employees can swap shifts, chat with co-workers, and check their pay stubs from their phones.The Push platform can be customized to fit any business needs. Modules can be used together or as stand alone applications. Modules include Payroll, Time attendance, Scheduling, Onboarding, and employee management.The Push platform integrates with most point of sale systems and also integrates with accounting software like Xero.
People-Trak is a user-friendly, integrated HRMS that offers a complete package of core HR, strategic HR and workforce management applications. It includes personnel tracking, benefits administration, applicant tracking, employee evaluation, time attendance modules, and more.
Community leverages cutting edge technology and a unique, innovative feature set to increase the level and consistency of customer service while controlling the cost of providing that service. While setting a new standard for ease of use, through intuitive and customizable features, Community enables your team to interact and collaborate while executing your unique workforce management strategy.
This web-enabled software simplifies the complex task of forecasting and scheduling, provides performance management and eLearning capabilities, and eliminates the expense and administrative burden of thick-client solutions. With inContact Workforce Management, you can reduce costs by staffing appropriately to meet your workload, drive business growth and operational excellence, and improve employee effectiveness and retention.
If you manage a distributed workforce, you already know that conventional time and attendance systems are not a good match for you. They require you to conform to a rigid framework, one designed for less-complex labor environments. It’s like jamming a square peg in a round hole. It doesn't fit well. BlueforceTM is different. Our time and labor management system is designed specifically for complex labor environments. Above all, it’s flexible. You don’t have to conform to fit Blueforce, because it conforms to fit you.
Five9 Workforce Management is hosted workforce scheduling software for Five9 Virtual Call Centers. With its advanced forecasting and scheduling tools, our workforce management solution optimizes your call center operations and workforce planning activities. And, it is the only WFM software that comes pre-integrated with Five9.With our hosted WFM and call center software, you get all the benefits of on-premise software, without the IT costs, delays or headaches.
Reflexis Workforce Scheduler offers a variety of features that facilitate building schedules, budgeting and optimizing overall labor operations. It focuses on helping businesses save time through automation while improving the overall customer experience. Based in the cloud, users can complete a variety of tasks at any time, from any location with the use of an internet-connected device. In addition to having 24/7 access through mobile capabilities, users also have the same level of access to support experts to assist with any potential issues.
Contact center forecasting and scheduling has never been easier and more affordable Monet WFM is an affordable and easy to use call center forecasting and employee scheduling software solution which includes ACD integration, real-time agent adherence, intra-day management and agent-supervisor collaboration. Call centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce management software or the limitations of scheduling spreadsheets.
PeopleHR offers a scalable and customizable solution to perform essential HR functions, including personnel monitoring, applicant tracking, performance review and more. Its employee-tracking database lets HR managers create employment records for new hires, fill out crucial employee information and provides unlimited storage for documents. It is suitable for both small and mid-sized businesses. It includes an applicant tracking module that helps users create and customize the company’s career page and create new job offerings. Users can view information of all applicants at one location. Its performance review module helps employees receive feedback from their peers.
Vibe HCM unifies core human resources capabilities surrounding transactions and compliance, along with strategic employee engagement. The SaaS-based suite includes recruiting, onboarding, core HR, time and attendance, communication and connection, talent development and recognition, payroll, compliance, benefits management and engagement measurement. It’s suitable for medium and large businesses.There are two different versions of the product available to deploy. Essentials is best for businesses that need to get up and running quickly but want the ability to upgrade in the future. Edge is suitable for those whose complex requirements call for customization and advanced capabilities.
Cornerstone Recruiting is a cloud-based suite that provides recruiting, learning management, performance management and HR administration. Founded with the purpose of improving access to education through online learning, it now helps organizations of all sizes to recruit, train and manage their employees. It has mobile capability that allows productivity and connectivity in real time, from any location.
FinancialForce HCM gives you the power to manage your entire workforce with one, comprehensive, cloud solution. The unique value of this is the power of the Salesforce platform which delivers native collaboration, global, social and mobile capabilities to your workforce and allows you to better communicate and engage. Now you can empower and retain your workforce while delivering valuable dashboards and reporting options to your business managers.
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