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Benefits and Insights

Why use TSheets?

Key differentiators & advantages of TSheets

  • Accessibility: Cloud-based, mobile and offline accessibility ensures seamless operations from a variety of geographic areas and work centers. 
  • Visualization: Visual representation and live location of clocked in employees allows managers to optimize resource deployment. 
  • Integrations: Integration with various accounting and payroll systems syncs time-tracking data with financial operations to remove errors and discrepancies. Popular integrations include QuickBooks, ADP, Xero, Sage, Gusto and Square. 
  • Reporting: Get real-time data and visualization for aspects such as payroll, audits, projects and approvals. Track employee performance with graphical representations of individual work hours, including overtime details and more. 
  • Communication: Automatic notification of new or changed schedules are available. Managers are notified if employees fail to clock in or out at a scheduled time, streamlining communications between the managers and employees. 

Industry Expertise

TSheets is an effective solution for businesses in a wide variety of industries. For more information on how the program can benefit a specific industry, go to the Industry Corner tab of the vendor’s Small Business Resource Center page. This repository contains case studies and individualized information for sectors such as restoration, construction, health care, retail, manufacturing and nonprofits.

Key Features

  • Mobile App: Get mobile and offline access to submit, track and approve time. View and manage multiple timesheets with the Crew app. Monitor employee locations through the “Who’s Working” feature. 
  • GPS and Geofencing: Get real-time GPS data of clocked-in employees, in compliance with DCAA and DOL standards. 
  • Scheduling: Develop schedules based on job, shift or task. Notify employees of published or changed schedules. Sync with popular calendar applications such as Microsoft Outlook, Apple iCal and Google Calendar. 
  • Time Clock Kiosk: Clock in and out with the time clock kiosk and any device with internet access. Set up a four-digit PIN, biometric facial recognition and photo capture to limit buddy punching. 
  • Alerts and Approvals: Get alerts for clock in and clock out timings as well as time submission for payroll purposes. Managers also get notified when employees fail to clock in or clock out at scheduled times. Set up pay rates and dates with Pay Rate Engine for overtime management. 
  • Smart Reporting: Develop customized reports for instant access. View timesheets based on customer, job or group. Segment employee hours by rate, regular hours and overtime hours in wage reports. Export payroll reports in Excel, PDF or CSV formats. 

Limitations

These limitations are current as of the writing of this review:

  •  User interface is clunky 
  •  The system reports occasional time and data lags 
  •  Onboarding new employees is confusing, time-consuming and difficult to execute 

Suite Support

TSheets contains support for customers via live online chat, email and phone. Free online training materials are also available to help customers better understand the ins and outs of the system.

mail_outlineEmail: American-based customers can get help via email by sending a message to [email protected] TSheets also offers live support on its website. Users can chat with a representative Monday-Friday from 5 a.m. until 9 p.m. MST or from 8 a.m. until 5 p.m. MST on Saturdays and Sundays.
phonePhone: Representatives can be reached at 888-836-2720. Phone assistance is available Monday-Friday from 5 a.m. until 9 p.m. MST and on the weekend from 8 a.m. until 5 p.m. MST.
schoolTraining: Online webinars and printable guides are available on the training section of the vendor’s website. Users can also log in to the Learning Center to access live webinars and video tutorials.

TSheets Reviews

Average customer reviews & user sentiment summary:

6980 reviews

93%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Cost: About 55% of the users who consider cost as an important deciding parameter, choose TSheets for its affordability.
  • Customer Support: TSheets offers highly reliable and responsive customer support, as recommended by nearly 87% of the users who mentioned customer support.
  • Geofencing: Geofencing makes it easier for users to track time and billable hours, even when working remotely or from the client site, as reported by about 82% of users who mention GPS functionality.
  • Payroll Management: Efficient payroll management is one of the strong traits of the software, as reported by 90% of users who mentioned payroll.
  • QuickBooks Integrations: Seamless integration with QuickBooks is reported by 60% of the users who use both TSheets and QuickBooks in their tech suite.
  • Time Tracking: The core functionality of the software, time tracking, is recommended by about 80% of users.
  • User Friendly: About 97% of users find TSheets easy to use on a daily basis and user friendly at end-user to admin-levels.

Cons

  • Calendar and Notifications: Nearly 100% of users who mentioned calendars and notifications reported that TSheets misses the mark with Calendar synchronization and notifications for clocking in and out.
  • Feature Overload Nearly 100% of users who mentioned software functionality reported that it has too many features, making the system overwhelming and causing data lags in core functionality.
  • Set Up and Onboarding: Setting up the software and onboarding new employees is confusing and difficult, according to 58% of users who mentioned that the process left a lot to be desired.
  • Time Off and Vacations: While TSheets does an excellent job in time tracking and payroll management, managing time off and vacations can lead to data errors and often need to be logged in manually, as reported by nearly 71% of users who mentioned the feature.
  • UI and Navigation: Approximately 67% of users who mention UI and navigation report that the software is clunky and hard to navigate.

Researcher's Summary:

TSheets offers a strong suite of solutions for time-tracking and payroll management that most users find user-friendly and cost-efficient. Its wide range of features are highly customizable and can help users track both in-house and remote employees with their live locations, manage projects and payrolls and sync with QuickBooks for efficient accounting. Customer support is highly reliable and recommendable. However, the setup, onboarding and user interface can be cumbersome. Similarly, a few features such as calendar, time off and vacations can be improved further.

User Sentiment i

Based on 6980 reviews:

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