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Benefits and Insights

Why use TimeClock Plus?

Key differentiators & advantages of TimeClock Plus

  • Enhanced Employee Organization: Create schedules in a user-friendly and visual interface. Employees can inquire about schedules, payroll or other issues and request shift changes directly through the platform’s internal messaging system. 
  • Customizable: Utilize flexible configuration and deployment to build and scale the software to best fulfill a business’s needs.  
  • Increased Accessibility: Leverage an array of clock-punching and employee verification options with the software’s self-developed manual time clock machines that are compatible with mobile apps and web browser portals. 
  • Assistance With Compliance: Keeps track of compliance on issues, including the ACA, to protect organizations from avoidable lawsuits. 
  • Cost Cutting: Get competitive pricing on annual subscriptions per user, after one-time setup and licensing fees. Despite upfront implementation and training fees being substantial, long-term customers see savings on annual billing. 

Industry Expertise

Since its founding in 1988, Data Management Inc.’s TimeClock Plus gradually built up a global client base of more than 60,000 customers. Its user base ranges from small, family businesses to large universities and national brands. Of the top-10 time and attendance software as ranked by our analysts, only Kronos, Mitrefinch and ShopClock have been in the market longer.

Key Features

  • Advanced Scheduling: Streamline scheduling with one platform to accommodate edits by management and employee requests. Log shift substitutions and manage wage alterations as per shift timings. 
  • Self-Developed Hardware: Eliminate the need for third-party tech support with in-house time clock machines that carry the TimeClock software. Variants include biometric, pin and card/pass authentication. 
  • Contract Fulfillment: Categorize contractual workers, create their timesheets, track contract hours and calculate and process overtime. 
  • Mobile Support: Get full software functionality, such as clocking in and out, submitting time-off and shift-change requests and sending messages to seniors with an iOS or Android app. Use the device’s built-in biometric scanner for employee authentication, camera for sending images and GPS system for geofencing. 
  • Payroll Integration: Leverage plug-and-play integration with more than 300 payroll providers, apart from on-request custom integrations for non-supported providers. 

Limitations

TimeClock Plus has some unique hindrances compared to competitors in the time and attendance market, partially stemming from its distinct position as both a software and hardware provider. Some limitations potential buyers should know about are:
  •  Tech support is only free for the first 90 days, after which users must pay for tech support on an hourly basis 
  •  The time clocks are very sophisticated and expensive 
  •  Doesn’t offer a free trial like other service providers 
  •  Doesn’t provide the option of company branding 
  •  The solution lacks time tracking features such as automatic time capture, billing and invoicing, etc. 

TimeClock Plus Suite Support

TimeClock Plus complements its standard phone, email, ticketing and chat support options through a network of webinars, help guides and articles.
mail_outlineEmail: Email support can be reached at [email protected] between 7 a.m. and 7 p.m. CST, Monday – Friday.
phonePhone: Voice support is available between 7 a.m. and 7 p.m. CST Monday – Friday at (325)-223-9300.
schoolTraining: A series of free guides and articles on the vendor’s website offer help for current customers. The vendor employs an implementation team to guide the setup process and train companies on using the product. Multimedia materials are also available.
local_offerTickets: Customers can fill out a support request on the vendor’s website that asks for a name, company, phone number, email address, subject and description, with a drop-down priority menu ranging from, “Low - No Interruptions,” to “Work Stoppage - Cannot Process Payroll.”

Cost of Ownership for TimeClock Plus

License/Subscription Cost
  • On-premise: There is a one-time software and licensing fee per employee. There are also implementation and training costs, which are $225/hour. In addition, there is an option of paying about $350/year for software maintenance
  • Cloud-based/SaaS: TimeClock Plus charges yearly fees for each employee. In addition to the monthly charge, there’s a one-time setup fee
  • Offers three pricing plans: Express, Standard and Professional
  • Additionally, there’s a cost for the time clocks. The company offers a range of time clock options from $1,000 to $2,500
Maintenance Cost
  • On-premise: Cost is over and above the one-time software and licensing fee. Users need to pay $350/year for software maintenance
  • Cloud-based/SaaS: Included in the subscription fee
  • Customer support is available by phone, live chat and email between 7 a.m. and 7 p.m. CST Monday – Friday
  • Users can access the company’s FAQ page and knowledge base to find answers to common questions
Installation/Implementation Cost
  • For both types of deployment, cost is over and above the license/subscription fee
  • On-premise: implementation and training costs are $225/hour
  • Cloud-based/SaaS: one-time setup fee varies between $100 and $200 depending on the type of plan selected by the users
Customization Cost
  • Cost varies depending on the new functional requirements and modules added, based on users’ existing workflows
Data Migration Cost/Change Management/Upfront Switching Cost
  • Cost varies depending on the amount of data to be migrated, availability of migration tools, complexity of data and gaps between the existing and new system
  • TimeClock Plus integrates with more than 200 different payroll providers, including ACS, ADP, Paychex, QuickBooks, PayChoice and Rapid Pay
Training Cost
  • Cost is over and above the license/subscription fee
  • Provides training support in-person or via online training sessions, documentation and webinars
  • For an on-premise solution, training and implementation costs are $225/hour
Recurring/Renewal Costs
  • On-premise: cost is included in the time clock, customization, training and maintenance costs
  • Cloud-based/SaaS: cost is included in the monthly subscription fee based on the number of users/employees and the time clock cost

TimeClock Plus Reviews

Average customer reviews & user sentiment summary:

65 reviews

83%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • User Friendly: 96% of the users who refer to the software’s ease of use report that it is simple and user-friendly.
  • Payroll and Accounting: Nearly 83% of users who talk about payroll processing recommend the software for its seamless payroll and accounting integrations and error-free data exports.
  • Clock in and Clock Out: Approximately 78% of users who mention the time clock report the functionality to be precise and robust.
  • Support: 75% of users who talk about support report that customer and product support is readily available to address all issues quickly.
  • Time Tracking: About 96% of users who refer to the product’s core functionality recommend it for accurate time tracking with options for location-based and job-based tracking.
  • Leave Management: More than 71% of users who mention this feature recommend the software for its comprehensive leave management options.
  • Customizations: Nearly 53% of users who refer to customizations note that the system can be configured to suit a business’s needs.

Cons

  • Reports: Nearly 52% of users who refer to the reporting feature find it restrictive with limited options.
  • Implementation and Training: Implementation and training for the product leaves a lot to be desired, as noted by approximately 66% of users who mention this aspect.
  • Cost: About 57% of users who talk about pricing report that the software has hefty fees, with additional charges for support and annual subscriptions.
  • Interface: A cluttered interface brings down the overall user experience, especially on the admin end, as mentioned by about 63% of users who referred to it.

Researcher's Summary:

TimeClock Plus offers a user-friendly system to track time and manage payroll through integration. Along with its stellar support and customization options, it also helps users manage leaves - including accruals, requests, PTOs, vacations and more. However, users have to pay a hefty price to use the software. Implementation is cumbersome, and training and user guides are lacking. The user sentiment also indicates that the interface and reporting feature need improvements.

User Sentiment i

Based on 65 reviews:

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