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Benefits and Insights

Why use Time Doctor?

Key differentiators & advantages of Time Doctor

Time Doctor Classic and Time Doctor 2 are similar but distinct products with varying features and capabilities. Contact the vendor to determine which suits your company’s needs more.


  • Increased Productivity:  Increases productivity as employee accountability becomes more transparent through a series of features, and employees are reminded to stay focused. 
  • Better Project Management: Employers can keep tabs on the efficiency of a task and its resources, including time, that goes into it by determining which tasks use the most company resources and why. 
  • Reports Areas for Improvement: Time loss and theft correction are streamlined through daily and weekly reports delivered to both employers and employees that detail inefficient activities. Reports can be used to optimize organizational efficiency and task assignment. 
  • Improved Client Coordination: Clients are allowed unique access to parts of the portal to promote transparency and ensure they are billed correctly. Clients can track the progress and efficacy of their tasks. 
  • Highly Integrable With Common Softwares: Seamlessly integrate with apps like Slack and Asana. Other integrations, like with payroll software, help centralize a business’s organizational efforts. 

Industry Expertise

Time Doctor was developed for the founders’ remote labor-based company and was initially built around those fundamentals for the off-premises worker. Since its inception, the system has expanded to include more features and made it more applicable to all companies in need of productivity management, regardless of employee location.

Key Features

  • Employee Monitoring: Bosses can make sure company time isn’t being wasted, as Time Doctor allows employers to track employee activities. Track sites employees visit, their keystrokes and mouse movements and even take periodic screenshots automatically or on request. 
  • Time Use Alerts: The system can gently (or not so gently) remind an employee to refocus with pop-up windows if they fall down a cat video rabbit hole on YouTube or wander to Facebook. Messaging and parameters for launching these alerts are customizable. 
  • Client Portal: Information can be made accessible through free client logins that display only that client’s work. 
  • Report Production: Automatically produces reports on activities and productivity at predetermined intervals. They are useful tools for staying up to date on what employees are working on and if they are completing their tasks in an efficient manner. 
  • GPS Tracking: Make sure employees are where they are supposed to be when on assignment through their smartphone. 
  • Extensive Platform Support: Compatible with desktops, tablets, Android and iOS to track work done on most devices and provide the most flexibility for employers. 
  • Payroll: Incorporates both hourly wages and fixed salaries into time tracked to automate payroll calculation. This information can easily be exported through an integrated payroll provider. 

Limitations

These limitations are current as of the writing of this review:

  •  Customer support is available only via email and chat 
  •  Idle time leads to timekeeping errors 
  •  Lacks break-time recording 
  •  Third-party integrations are limited 

Time Doctor Suite Support

Time Doctor provides support through its website. Chat and email support services are available 24 hours a day, Monday – Friday, and are checked periodically on weekends and holidays.
mail_outlineEmail: Email support can be attained at [email protected]
phonePhone: Time Doctor does not provide phone support directly, but requests for voice consultation can be made through the site’s ticketing system, which is detailed below.
schoolTraining: The vendor’s site includes a Help Center, which includes FAQ, tutorials and how-to guides. The Time Doctor YouTube channel walks through different features of the product.
local_offerTickets: Tickets can be submitted through the vendor’s help center.

Time Doctor Reviews

Average customer reviews & user sentiment summary:

528 reviews

84%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Ease of Use: It is easy to install, configure and has a user-friendly interface, as observed by nearly 100% of reviewers who specify ease of use.
  • Time Tracking: Time Doctor supports accurate time tracking, helps manage time and optimizes payroll processing, as noted by over 96% of users who talked about time tracking.
  • Screenshot Feature: Takes random screenshots throughout the duration of user sessions for easy monitoring and increases in productivity, as stated by nearly 90% of users.
  • Pop-up Notification: It warns users when they enter a non-work site to avoid distraction, as stated by over 63% of reviewers who refer to pop-up notifications.

Cons

  • Software Integration: Software integrations are limited, as observed by 87% of reviewers who specify integration.
  • Additional Cost: Over 88% of users who mention cost said that additional users are overpriced.
  • Idle Timekeeping Errors: About 100% of reviewers who mentioned idle time recording state that idle time leads to timekeeping errors.

Researcher's Summary:

Time Doctor successfully monitors work from home employees or freelancers to help drive efficiency. It takes regular screenshots that managers can view and gives detailed information about what the employee was doing on a particular time slot. Reviewers stated that it records idle time when there is no screen or cursor activity, even if the user is working, which results in timekeeping errors. They also mentioned that the software has bugs and glitches. Users are notified with a pop-up window when they enter a non-work site to avoid distraction and increase productivity. With its robust features, Time Doctor provides a simple and convenient way to avoid errors and promote confidence that payroll will be completed accordingly.

User Sentiment i

Based on 528 reviews:

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