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Benefits and Insights

Why use OnTheClock?

Key differentiators & advantages of OnTheClock

  • Affordable and Non-Committal: The system is free for companies of fewer than three employees and boasts competitive pricing, making it a good option for small business owners with tight budgets. Notably, it’s more affordable than top competitors Kronos, Mitrefinch and TSheets. Following a 30-day free trial, businesses are not bound by a contract and can opt out following each month. Several other competitors, while offering a lower price point per employee per month, require additional fees, such as setup and licensing, that OnTheClock does not charge. 
  • Streamlined Tracking for Paid Time Off: The platform automatically tracks employees’ paid time off, including accrual and allotment. Employees can request and administrators can approve paid time off within the system. The company’s policies can be input by an administrator. 
  • Time Theft Prevention: Managers can use employee accountability methods to ensure that employees are being efficient with company time and are not utilizing methods such as “buddy punching” or remote punching. 
  • Easy Employee Management: The program simplifies employee organization by allowing for shift scheduling, project organizing and real-time timecard error corrections. In turn, employees can also leave notes for superiors. 
  • Straightforward and Simple: OnTheClock has a user-friendly interface designed for busy business administrators and managers who aren’t necessarily tech-savvy. It includes enough functionalities to be useful but not enough to be overwhelming. 

Industry Expertise

OnTheClock’s simplicity fulfills the basic needs of most small businesses, handling time and attendance automatically while accounting for location, hourly/salaried employees and accrued/allotted paid time off. It serves more than 9,000 companies.

Key Features

  • GPS Tracking: Geolocation can restrict where employees can clock in/out from, and shows administration who has clocked in/out from where on a given day to correct timecard mistakes and hold workers accountable through the program’s “Who’s In” feature. 
  • Fingerprint Scanning: The browser version supports input from a biometric device, ensuring the identity of the employee punching in/out. 
  • Payroll Reporting: OnTheClock integrates with leading payroll systems and lets you export in several formats, such as Excel, CSV and PDF. 
  • Web-Based: Users can access the system on any device with internet browser capability and view changes and corrections in real time. The program is accessible from any computer with web browser capability and has app support for both Android and iOS devices for ease of access. Data backs up on a nightly basis. 
  • Project Organizing: Managers can organize projects individually to track employee time, and it supports employee task selection. Upon completion, project costing reports can be exported. 
  • Shift Scheduling: An easy-to-use, drag-and-drop interface streamlines and visualizes employee schedules, which are subsequently reported to employees in real time. The system also allows for automated clock-ins and clock-outs, with paid/unpaid options tethered. 
  • Mobile Support: 

Limitations

OnTheClock has some known issues that potential customers should be aware of before buying. These limitations include:

  •  Approving time-off requests can be a bit difficult at times 
  •  Lacks employee performance management feature 
  •  The solution can’t integrate with ERP systems 

OnTheClock Suite Support

OnTheClock offers business-hours support by phone and email/ticketing hybrid, with monitoring of both “for critical support.” It also provides live chat support. The site includes an FAQ page, along with a thorough help section.
phonePhone: Voice support can be attained at 888-753-5999 from 8 a.m. to 5 p.m. EST Monday – Friday. The vendor promises all calls are answered by an employee, not an automated answering service.
mail_outlineEmail: No support email is provided, but customers can use the ticketing system as described below for assistance.
schoolTraining: The vendor’s website includes a “Help Topics” section, outlining the steps for setting up several different components of the program’s features. The site also includes a “Helpful Videos” page, demonstrating seven common actions the solution can handle, with a more extensive video library on its YouTube page.
local_offerTickets: Customers can submit an email/ticket hybrid request through the website’s “Contact Us” page, which is assigned to a support specialist.

Cost of Ownership for OnTheClock

License/Subscription Cost
  • Subscription-based pricing model: based on the number of employees per month
  • Includes free admin/manager, free phone, email and chat support, free first month, phone app and no setup or cancellation fees
  • Optional modules such as SMS (text) messaging and fingerprint readers are provided at an additional cost
  • SMS (text) messaging: Costs $2/month to activate, plus 1 cent per sent SMS message
  • Fingerprint reader: There is a 50 cent charge per employee that uses fingerprint punching per month, with a $5 flat monthly rate
  • Offers a 10% discount for every referral, for 10 referrals or more, OnTheClock account becomes free. There are discounts for schools and education, government, and churches and nonprofits
Maintenance Cost
  • Included in the subscription fee
  • Provides phone, email and chat support
    • Standard hours: 8 a.m - 5 p.m. EST, Monday – Friday
    • Phone messages are monitored 24/7/365 for critical support
    • Email messages are monitored 24/7/365 for critical support
Installation/Implementation Cost
  • OnTheClock doesn’t charge any implementation, setup or admin/manager fee
Customization Cost
  • Cost varies depending on the functional requirements and modules added
Data Migration Cost/Change Management/Upfront Switching Cost
  • Cost varies depending on the amount of data to be migrated, availability of migration tools, complexity of data and gaps between the existing and new system
Recurring/Renewal Costs
  • Cost is included in the monthly subscription fee based on the number of users, add-ons and customizations

Pricing for Time and Attendance Software

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