[Home](https://www.selecthub.com/) \> [Telemedicine](https://www.selecthub.com/category/telemedicine/) \> [Telehealth Platforms](https://www.selecthub.com/c/telehealth-platforms/) \> [Amwell](https://www.selecthub.com/p/telehealth-platforms/amwell/) \> Amwell vs Teladoc Health 

# Amwell vs Teladoc Health 

Last Updated: August 3rd, 2026 

Our analysts compared [Amwell](https://www.selecthub.com/p/telehealth-platforms/amwell/) vs [Teladoc Health](https://www.selecthub.com/p/telehealth-platforms/teladoc-health/) based on data from our 400+ point analysis of [Telehealth Platforms](https://www.selecthub.com/c/telehealth-platforms/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=Telehealth Platforms&cta=telehealth-platforms). 

[Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Analyst Ratings](#analyst-rating-section) [Comparison Charts](#product-comparison-charts) [Screenshots](#product-screenshots) 

Remove Add to Compare 

[![Amwell Software Tool](https://cdn.selecthub.com/products/bb836c01cdc9120a9c984c525e4b1a4a-0b9171f133a83888ec98b846c4b21286/resources/normal/logo.png?1693318662)](https://www.selecthub.com/p/telehealth-platforms/amwell/)

[ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) 

Remove Add to Compare 

[![Teladoc Health Software Tool](https://cdn.selecthub.com/products/a45a1d12ee0fb7f1f872ab91da18f899-4f9425fa7a9b0a813f017724dab6a913/resources/normal/logo.png?1706031395)](https://www.selecthub.com/p/telehealth-platforms/teladoc-health/)

[ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) 

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Telehealth+Platforms&product%5Fname=Amwell&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fbb836c01cdc9120a9c984c525e4b1a4a-0b9171f133a83888ec98b846c4b21286%2Fresources%2Fnormal%2Flogo.png%3F1693318662) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Telehealth+Platforms&product%5Fname=Amwell&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fbb836c01cdc9120a9c984c525e4b1a4a-0b9171f133a83888ec98b846c4b21286%2Fresources%2Fnormal%2Flogo.png%3F1693318662) [Request Pricing](https://pmo.selecthub.com/get-product-pricing-medical/?category=Telehealth+Platforms&product%5Fname=Amwell&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fbb836c01cdc9120a9c984c525e4b1a4a-0b9171f133a83888ec98b846c4b21286%2Fresources%2Fnormal%2Flogo.png%3F1693318662&price=3) [Pricing](https://pmo.selecthub.com/get-product-pricing-medical/?category=Telehealth+Platforms&product%5Fname=Amwell&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fbb836c01cdc9120a9c984c525e4b1a4a-0b9171f133a83888ec98b846c4b21286%2Fresources%2Fnormal%2Flogo.png%3F1693318662&price=3) 

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Telehealth+Platforms&product%5Fname=Teladoc%2BHealth&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa45a1d12ee0fb7f1f872ab91da18f899-4f9425fa7a9b0a813f017724dab6a913%2Fresources%2Fnormal%2Flogo.png%3F1706031395) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Telehealth+Platforms&product%5Fname=Teladoc%2BHealth&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa45a1d12ee0fb7f1f872ab91da18f899-4f9425fa7a9b0a813f017724dab6a913%2Fresources%2Fnormal%2Flogo.png%3F1706031395) [Request Pricing](https://pmo.selecthub.com/get-product-pricing-medical/?category=Telehealth+Platforms&product%5Fname=Teladoc%2BHealth&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa45a1d12ee0fb7f1f872ab91da18f899-4f9425fa7a9b0a813f017724dab6a913%2Fresources%2Fnormal%2Flogo.png%3F1706031395&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing-medical/?category=Telehealth+Platforms&product%5Fname=Teladoc%2BHealth&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa45a1d12ee0fb7f1f872ab91da18f899-4f9425fa7a9b0a813f017724dab6a913%2Fresources%2Fnormal%2Flogo.png%3F1706031395&price=2) 

### Products Insights 

Overall Rating Comparison 

[ Analyst Rating Amwell - Analyst Score: 95 out of 100 95 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Good User Sentiment](https://www.selecthub.com/display/images/scores/good.svg) (4 Reviews) ](#user-sentiment-section) 

[ Analyst Rating Teladoc Health - Analyst Score: 85 out of 100 85 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Poor User Sentiment](https://www.selecthub.com/display/images/scores/poor.svg) (99 Reviews) ](#user-sentiment-section) 

Price Starts From 

$109/Visit, Usage-Based 

[Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Amwell&category=Telehealth Platforms&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/bb836c01cdc9120a9c984c525e4b1a4a-0b9171f133a83888ec98b846c4b21286/resources/normal/logo.png?1693318662) 

$89/Visit, Usage-Based 

Free Trial is unavailable → 

Pros 

What we like about Amwell and Teladoc Health: 

* On-demand 24/7 access lets patients connect with a doctor without booking ahead
* Supports physical care hardware like carts, kiosks and hospital room TV kits for remote exams
* Wide specialist network through The Exchange helps cover care areas unavailable locally

* Comprehensive services span primary care, mental health, dermatology and chronic condition management
* Transparent per-visit pricing helps patients understand costs before booking an appointment
* EHR integration through Connect Embedded keeps video visits inside existing provider workflows

Cons 

What we dislike about Amwell and Teladoc Health: 

* Users report app crashes and connection problems that interrupt appointments at key moments
* Provider availability isn't always consistent, leading to longer-than-expected wait times
* Coverage varies across insurance plans, so out-of-pocket costs can catch patients off guard

* Users find it hard to see the same provider twice, making continuity of care a challenge
* Phone call appointments don't work on iPhone, which limits access for a large patient segment
* Limited customization and weak in-app provider messaging make the platform feel inflexible

### Our Review 

**Bottom line:** Amwell works better if you need a platform that supports physical care settings — think hospital rooms, clinic carts, or kiosks — while Teladoc Health is the stronger pick if you want a streamlined virtual-first setup with solid EHR workflow integration.

Amwell's standout capability is its physical care hardware ecosystem. You can add telemedicine carts, kiosks, hospital room TV kits, and tablets that let remote physicians conduct real examinations. That's a meaningful gap if you're running a clinic or hospital that needs to bridge in-person and virtual care.

Teladoc Health takes a different approach with its Solo platform. It's built for providers who want a clean, software-driven workflow — with features like Connect Embedded for EHR video integration, Smart Notes for documenting visits, and a patient queue dashboard. It also covers a wide range of care areas: primary care, mental health, dermatology, and chronic condition management.

On pricing, Amwell starts at $109 per visit and Teladoc Health starts at $89 per visit, both usage-based. Teladoc's upfront pricing structure is something users appreciate. Amwell's costs can vary more depending on insurance coverage.

Both platforms offer 24/7 on-demand access and EHR integration, but user feedback differs. Amwell users tend to run into app crashes and wait times. Teladoc draws consistent complaints about continuity of care — it's hard to see the same provider twice — and phone call appointments don't work on iPhone.

If you're a health system or clinic looking to extend care beyond screens, Amwell's hardware integrations give you options Teladoc doesn't. If you want a modular virtual workflow, Teladoc's Solo platform is more focused — though limited customization and weak provider messaging may still leave you wanting more.

### Analyst Rating Summary 

Overall Scores 

Based on the research and analysis by SelectHub's team of research analysts, Amwell has an analyst rating of 95\. By comparison Teladoc Health has an analyst rating of 85\. 

Amwell - Analyst Score: 95 out of 100 95 

Teladoc Health - Analyst Score: 85 out of 100 85 

Features Comparison 

**Document Management**  
Involves securely storing and organizing patient records, medical history, and treatment plans, ensuring healthcare providers have easy access to crucial information for patient care. 

94 

100 

**Mobile Capabilities**  
Enables on-the-go access and usability. Ensures users can effectively use the software on mobile devices, enhancing flexibility and productivity. 

100 

100 

**Tele-consultation Scheduling**  
Allows patients to book virtual appointments with healthcare providers, helping streamline the process, manage availability, and ensure a convenient and efficient healthcare delivery system. 

100 

93 

[Show More](#) [Show More](https://pmo.selecthub.com/customize-data/?category=Telehealth Platforms) 

Strengths 

The best features of Amwell and Teladoc Health as judged by user reviews and analyst validation. 

Hardware Capabilities

Integrations

Mobile Capabilities

Tele-consultation Scheduling

Telehealth Billing

Document Management

Mobile Capabilities

Hardware Capabilities

Tele-consultation Scheduling

Integrations

### Analyst Ratings for Functional Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Telehealth Platforms) 

How Amwell and Teladoc Health compare against the top 5 functional requirements as defined by SelectHub project data. 

Amwell Teladoc Health 

\+ Add Product [\+ Add Product](https://pmo.selecthub.com/customize-data/?category=Telehealth Platforms) 

Document Management Mobile Capabilities Tele-consultationScheduling Telehealth Billing Video Call AndMessaging 94 100 100 100 95 100 100 93 80 67 0 25 50 75 100 

Implementation Level of Effort Estimation 

**Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) 

**Tier 2:** Supported with workarounds or add-ons that may require additional costs. 

**Tier 3:** Requires partner integrations or custom development that is often at an additional cost. 

**Document Management**   
Involves securely storing and organizing patient records, medical history, and treatment plans, ensuring healthcare providers have easy access to crucial information for patient care. 

88%

0%

12%

100%

0%

0%

**Mobile Capabilities**   
Enables on-the-go access and usability. Ensures users can effectively use the software on mobile devices, enhancing flexibility and productivity. 

100%

0%

0%

100%

0%

0%

**Tele-consultation Scheduling**   
Allows patients to book virtual appointments with healthcare providers, helping streamline the process, manage availability, and ensure a convenient and efficient healthcare delivery system. 

100%

0%

0%

93%

0%

7%

**Telehealth Billing**   
Handles the billing and payment aspects of virtual healthcare services, ensuring accurate invoicing, insurance claims, and financial transactions to streamline the financial aspects of telehealth. 

100%

0%

0%

80%

0%

20%

**Video Call And Messaging**   
Enables real-time communication between patients and healthcare providers, allowing for remote consultations, medical advice, and secure messaging to support efficient and accessible healthcare delivery. 

95%

0%

5%

68%

0%

32%

**Customize This Data For Your Unique Needs**and compare feature capabilities head-to-head [CUSTOMIZE NOW](#) [CUSTOMIZE NOW](https://pmo.selecthub.com/customize-data/?category=Telehealth Platforms) 

### Analyst Ratings for Technical Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Telehealth Platforms) 

Implementation Level of Effort Estimation 

**Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) 

**Tier 2:** Supported with workarounds or add-ons that may require additional costs. 

**Tier 3:** Requires partner integrations or custom development that is often at an additional cost. 

**Hardware Capabilities**   
Encompasses the integration of various devices and tools, such as medical sensors and monitoring equipment, to facilitate remote patient diagnostics and enable comprehensive virtual healthcare services. 

0%

0%

100%

0%

0%

100%

**Integrations**   
Enables seamless connectivity with Electronic Health Records (EHR) systems, third-party healthcare software, and data sharing, ensuring comprehensive patient information and enhancing the overall efficiency of telehealth services. 

100%

0%

0%

88%

0%

12%

**Platform Capabilities**   
Refers to its built-in features and functionalities. Determine the tool's scope, versatility, and capacity to meet business needs, influencing its value and suitability. 

72%

0%

28%

78%

0%

22%

**Requirements Summary**Of typical requirements, 84.3% are fully supported out of the box by Amwell including Integrations, Mobile Capabilities and Tele-consultation Scheduling. Teladoc Health supports 75.9% and excels at Document Management, Mobile Capabilities and Tele-consultation Scheduling. Amwell has an analyst rating of 95 and a user sentiment rating of 'good' based on 4 reviews, while Teladoc Health has an analyst rating of 85 and a user sentiment rating of 'poor' based on 99 reviews. 

### User Sentiment Summary 

Amwell has a user sentiment rating of 70 based on 4 reviews. Teladoc Health has a user sentiment rating of 51 based on 99 reviews. 

![Good User Sentiment](https://www.selecthub.com/display/images/scores/good.svg) 4 reviews 

![Poor User Sentiment](https://www.selecthub.com/display/images/scores/poor.svg) 99 reviews 

Synopsis 

Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 

70% 

of users recommend this product

Amwell has a 'good' User Satisfaction Rating of 70% when considering 4 user reviews from 2 recognized software review sites. 

51% 

of users recommend this product

Teladoc Health has a 'poor' User Satisfaction Rating of 51% when considering 99 user reviews from 3 recognized software review sites. 

User Review Scores 

**G2.com, Inc** 

**3.5** (1) 

**1.4** (5) 

**Software Advice, Inc** 

n/a 

**2.6** (65) 

**Capterra Inc** 

**3.5** (3) 

**2.7** (29) 

### Awards 

SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. 

SelectHub research analysts have evaluated Amwell and concluded it deserves the award for the Best Overall Telehealth Platforms available today and earns best-in-class honors for Mobile Capabilities, Tele-consultation Scheduling, Telehealth Billing, Hardware Capabilities and Integrations. 

![Analysts' Pick Award]()

![Mobile Capabilities Award]()

Show more

![Tele-consultation Scheduling Award]()

![Telehealth Billing Award]()

![Hardware Capabilities Award]()

![Integrations Award]()

SelectHub research analysts have evaluated Teladoc Health and concluded it earns best-in-class honors for Document Management and Mobile Capabilities. 

![Document Management Award]()

![Mobile Capabilities Award]()

### Product Assistance 

Training Resources 

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

Support 

Email

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Email

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

### Product Basics 

Company Size 

i 

Small

Medium

Large

Small

Medium

Large

Platforms Supported 

Windows

Mac

Linux

Android

Chromebook

Windows

Mac

Linux

Android

Chromebook

Deployment Supported 

Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

Comparison of Top Alternatives 

[Amwell Alternatives ](https://www.selecthub.com/telehealth-platforms/amwell/alternatives/) 

[Teladoc Health Alternatives ](https://www.selecthub.com/telehealth-platforms/teladoc-health/alternatives/) 

### Screenshots 

![Screenshots]()![Screenshots]()![Screenshots]() 

![Screenshots]()![Screenshots]()![Screenshots]() 

### Key Features 

* **EHR and branding integration** – Connects directly with EHR systems and lets you customize the interface branding to fit your practice's existing workflow.
* **On-demand access** – Patients can connect with available doctors at any time without scheduling ahead, using HIPAA-compliant video calls.
* **Physical care hardware** – Telemedicine carts, kiosks, hospital room TV kits and tablets let remote physicians examine patients on-site, not just through a screen.
* **The Exchange network** – Gives access to a wide network of specialists across healthcare disciplines, helping cover care needs outside a provider's core specialty.

* **Connect Embedded** – Embeds video visit capability directly into a provider's EHR and third-party apps, keeping telehealth inside your existing workflow without switching platforms.
* **Patient scheduling and queue** – Lets patients book appointments online or request on-demand care, with a provider-side queue that shows check-ins and lets you set priority filters.
* **Smart Notes** – Lets providers document patient information during virtual visits and sync it to connected EHR systems so records stay in one place.
* **Workflow modules** – A modular system covering intake forms, coordinator communications, imaging storage and analytics, letting you configure a care workflow without building from scratch.

### Top Alternatives in Telehealth Platforms 

[  Caregility ](https://www.selecthub.com/p/telehealth-platforms/caregility/) [  Doxy.me ](https://www.selecthub.com/p/telemedicine-software/doxy-me/) [  EpicCare ](https://www.selecthub.com/p/ehr-software/epiccare/) [  MDLIVE ](https://www.selecthub.com/p/telehealth-platforms/mdlive/) [  Mend ](https://www.selecthub.com/p/mental-health-software/mend/) [  NextGen Enterprise ](https://www.selecthub.com/p/ehr-software/nextgen-enterprise/) [  SnapMD ](https://www.selecthub.com/p/telemedicine-software/snapmd/) [  swyMed ](https://www.selecthub.com/p/telemedicine-software/swymed/) [  Teladoc Health ](https://www.selecthub.com/p/telehealth-platforms/teladoc-health/) [  Updox ](https://www.selecthub.com/p/telehealth-platforms/updox/) 

### Related Categories 

Amwell and Teladoc Health can also be found with other leading products in these categories: 

[Telemedicine Software ](https://www.selecthub.com/c/telemedicine-software/) 

Show more 

[Mental Health Software ](https://www.selecthub.com/c/mental-health-software/) 

[Telemedicine Software ](https://www.selecthub.com/c/telemedicine-software/) 

Show more 

### Head-to-Head Comparison 

![Amwell Software Tool]() 

![Anytime Telecare Software Tool]() 

[Amwell VS Anytime Telecare](https://www.selecthub.com/telehealth-platforms/amwell-vs-anytime-telecare/) 

![Amwell Software Tool]() 

![CareClix Software Tool]() 

[Amwell VS CareClix](https://www.selecthub.com/telehealth-platforms/amwell-vs-careclix/) 

![Amwell Software Tool]() 

![Caregility Software Tool]() 

[Amwell VS Caregility](https://www.selecthub.com/telehealth-platforms/amwell-vs-caregility/) 

![Amwell Software Tool]() 

![Doxy.me Software Tool]() 

[Amwell VS Doxy.me](https://www.selecthub.com/telemedicine-software/doxy-me-vs-amwell/) 

![Amwell Software Tool]() 

![MDLIVE Software Tool]() 

[Amwell VS MDLIVE](https://www.selecthub.com/telehealth-platforms/mdlive-vs-amwell/) 

![Amwell Software Tool]() 

![SnapMD Software Tool]() 

[Amwell VS SnapMD](https://www.selecthub.com/telehealth-platforms/amwell-vs-snapmd/) 

![Amwell Software Tool]() 

![Teladoc Health Software Tool]() 

[Amwell VS Teladoc Health](https://www.selecthub.com/telehealth-platforms/amwell-vs-teladoc-health/) 

![Amwell Software Tool]() 

![Teleray Software Tool]() 

[Amwell VS Teleray](https://www.selecthub.com/telehealth-platforms/amwell-vs-teleray/) 

![Amwell Software Tool]() 

![thera-LINK Software Tool]() 

[Amwell VS thera-LINK](https://www.selecthub.com/telehealth-platforms/amwell-vs-thera-link/) 

![Amwell Software Tool]() 

![Updox Software Tool]() 

[Amwell VS Updox](https://www.selecthub.com/telehealth-platforms/updox-vs-amwell/) 

![Amwell Software Tool]() 

![Vivify Health Software Tool]() 

[Amwell VS Vivify Health](https://www.selecthub.com/telehealth-platforms/amwell-vs-vivify-health/) 

![Amwell Software Tool]() 

![VSee Clinic Software Tool]() 

[Amwell VS VSee Clinic](https://www.selecthub.com/telehealth-platforms/amwell-vs-vsee-clinic/) 

**About SelectHub (and our data)** 

We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies.

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

![SelectHub Products Reporting and Analytics]() 

[Build Your Requirements](https://pmo.selecthub.com/telehealth-software-requirements-onsite/)

![SelectHub Products Cost and Pricing Guide]() 

[Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Telehealth%20Platforms)

**Tier 1:**  
Fully/moderately supported out-of-the-box allowing for quick and easy deployment.  
Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. 

**Tier 2:**  
Supported with workarounds or add-ons that may require additional costs.  
Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. 

**Tier 3:**  
Requires partner integrations or custom development that is often at an additional cost.  
Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 

[Close](#)

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