Order Fulfillment Management Features to Consider
Although the products above are very highly rated, it’s entirely possible that none of them would be the best choice for your business. Whether it’s due to price, company size or its features, no product is one-size-fits-all. Should that be the case for your business, it’s important to know which features make a particular software solution useful when it comes to order fulfillment. Here are a few of the features to look for when shopping for an order fulfillment service solution:
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While some businesses still prefer on-premise software solutions, the possibilities of real-time tracking and analytics that come with cloud-based solutions have massive potential for making your order processing more efficient. Businesses find that the benefits of cloud-based inventory management solutions are just impossible to ignore.
The order fulfillment software you choose should be able to integrate itself easily with your existing systems. Alternatively, it could be part of a broader solution that goes beyond order fulfillment, like an ERP. In that case, you might even consider adopting new, more compatible systems to use with your ERP instead of the other way around. There’s no reason why your staff should enter in customer information once into your SCM, once into your CRM and again into any other system you use customer data with.
Enter, Edit and Search Orders
Quickly entering and sorting through your orders is essential, so the software should have a convenient approach to doing that. The downside to many extensive SCM software solutions is that they’re hard to use. This problem can be solved with an investment in training and customer support. However, you could also put user experience first and adopt an intuitive system. Many of today’s solutions are even adopting consumer-grade UX, making this task easier than ever.
A crucial feature of order fulfillment software is its ability to alert you to any abnormal changes in inventory. The sooner you know about a shortage or an issue with capacity, the sooner you can address it. These can be configured to suit the user’s preference and can be accessed on any mobile device if your business is utilizing a cloud-based product.
A comprehensive order fulfillment solution should have an efficient way to confirm and process returns. Although an order may be considered fulfilled when it reaches the customer, your business’s relationship continues on after. Make sure you can process inbound shipments just as well as outbound. This will also save your business time and money, as you’ll have a more accurate record of the stock that’s available on hand for future orders.
Reports and Analytics
Finally, you should look at the data and analytics that SCM software is able to provide you. This can go a long way in making your order fulfillment process more productive. For instance, analytics may unlock trends and patterns related to fulfillment delays, depending on the key performance indicators (KPIs) you configure within your system. You might wish to see trends concerning transportation, warehousing or order processing itself. Analytics can also predict trends in demand. This will help you foresee any stock shortages that may occur and create preemptive strategies to deal with these issues.
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These five solutions are some of the best order fulfillment software on the market. But what about all the other features included in SCM software suites? It’s important to have a well-rounded system so that your company can get the most for what you’re paying for. In addition to order fulfillment, consider how well prospective vendors perform when it comes to transportation, supply chain collaboration, sourcing and other top SCM requirements.
Make sure to check out our SCM software comparison, which lists the top ten vendors and ranks them by how well they fulfill popular requirements as determined by our analyst team.
What do you hope to improve regarding your order fulfillment processes? Let us know by leaving a comment below!