Benefits and Insights

Why use Epicor SCM?

Key differentiators & advantages of Epicor SCM

  • Optimize Inventory: Offers an intuitive web interface that converges consensus demand and inventory planning, optimizing techniques and robust forecasting methodologies. Its modern platform helps identify and correct inventory imbalances, assess and track operational performance, improve forecast accuracy and reduce inventory costs. 
  • Advanced Material Management: Businesses can create electronic requests for materials, dispatch them and track inventory movements through advanced material management. Provides various features to meet customer requirements, including a material handler interface, order prioritization, sales order allocation, scanning and more. 
  • Manage Supplier Relationship: Delivers tools for purchasing agents, buyers and procurement staff to request quotes for subcontract services or raw material from suppliers. Manage purchasing transactions like order expediting, purchase order and supplier account management. Find the best material required through a filter and sort RFQ criteria based on price, lead-time, ISO certification, on-hand inventory and quality rating. 
  • Manage and Control Inventory: Reduce annual audit costs through inventory control and counting on a scheduled and regular basis through a cycle counting module. This system allows the definition of cycles needed, zero quantity counting on-hand and item designation with a suitable ABC code. Also, gain control over obsolete, slow-moving and excess inventory through physical count processes. 
  • Commerce Connect: Promote online business growth with a comprehensive e-commerce solution, integrated with Prophet 21 and Epicor ERP. Its benefits include mobile access, real-time stock levels, B2B and B2C channel support, special pricing, search engine optimization, site analytics, compelling storefronts, master shopper and sales rep features. 

Industry Expertise

Epicor delivers state of the art support tools and services that help customers achieve higher ROI and profitable growth. It received the Computerworld Hong Kong award in 2018 for the supply chain management software category. It serves distribution and manufacturing industries.

Key Features

  • Warehouse Management: Offers complete visibility, control and management of SCM and logistics operations through warehouse management software. Connect the warehouse with order processing and manufacturing services to optimize pick, pack, ship and receiving operations. Provides various features that include finite bin and package definitions, activities and consumption management, task and load management, multi-channel order processing and more. 
  • Inventory Planning: Statistical forecasting can select an accurate forecast model for items accounting for seasonality, trend and event-driven/promotion demand through demand planner. Inventory optimization offers policy decision support and helps share, collaborate and track the impact of inventory planning policy. Identify stocking trends, value, understocks, overstocks and potential order cancellations through operational analytics. 
  • Barcoding: Epicor BarTender improves security, safety and efficiency by automating barcodes, printing and controlling labels, plastic cards, RFID tags and more. Lets organizations consolidate designs with intelligent templates, maintain regulatory compliance and apply secure document control. 
  • Electronic Data Integration: Offers B2B integration solutions that provide organizations with electronic data interchange functionality, flexible data integration and database translation engines to reduce costs and increase productivity. EDI managed service on demand uses fully supported and commercially available software tools to connect customers with their business partners as a service. 
  • Purchase Management: Handle purchase order writing and track supplier performance through purchase management. It helps reduce inventory levels, enhance cash flows, improve on-time deliveries and increase profit levels. Provides various capabilities that include automated purchasing tools, approving suppliers, order and supplier tracker, mass purchase order and multiple location receipts, requisition management and cross-referencing. 
  • Shipping and Receiving: Monitor incoming and outgoing items with a central application. Improve efficiency, ease of use and accuracy through online transaction and editing. Enables container and receipt tracking, customer and miscellaneous shipment tracking, manifesting and freight management, bill of lading printing and more. 
  • Handheld Application: Track inventory moving throughout the enterprise with the Epicor Handheld application. Provides event-based directing and routing of managed tasks and helps maintain complete transaction history for reporting and analyzing. 

Suite Support

mail_outlineEmail: Email support isn’t mentioned. However, users can submit a form on its support portal to connect with a sales expert for business needs.
phonePhone: Users can call +1.800.999.1809 or +1.512.328.2300 for customer support. Additional country-wise contact details are also available on its support page.
schoolTraining: It provides various training options that include articles, videos, user guides, blogs and webcasts.
local_offerTickets: Customers can log in with their account and get access to self-help resources. It provides customer account information, online support incident submission, product documentation and downloads, a knowledge base, online forums and communities.

Epicor SCM Reviews

Average customer reviews & user sentiment summary:

426 reviews


of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.


  • User-Friendly: Its interface is easy to use and manage, as noted by more than 78% of reviewers who mention ease of use.
  • Reporting: It offers comprehensive reporting capabilities, as observed by around 67% of the users who refer to reports.
  • Navigation: All the reviewers who specify navigation state that it is easy to navigate throughout the application.
  • Customization: It is highly customizable to fit the customer’s needs, as stated by over 86% of the users specifying customization.


  • Slow Performance: All the users mentioning performance report that the system runs slow, affecting overall performance.
  • Customer Support: It lacks support on complex issues, as observed by 87% of the users who refer to customer support.
  • Implementation: Around 70% of reviewers who specified that the process of installation, implementation and upgrading is cumbersome.
  • Bugs: It has many bugs that can disturb users, as stated by all reviewers mentioning bugs.

Researcher's Summary:

Epicor SCM offers extensive modules to manage everything from forecasting to the fulfillment processes of a complete supply chain. This user-friendly solution is highly customizable to meet the changing requirements of customers. It provides comprehensive reporting and navigation capabilities to elevate user experiences. However, many reviewers note that its customer support is not responsive, making it difficult to resolve complicated issues. Also, a complex implementation process and slow system can affect overall business performance.

User Sentiment i

Based on 426 reviews:

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