Oracle CX Sales, one of the biggest Salesforce competitors, is a cloud-based platform that provides managers with big-picture data and helps sellers master buyer signals. It provides real-time customer intelligence, derives data from finance and HR software for generating quotes, and manages territories and compensation.
We’ve gone into more detail on how these CRMs matchup in this Oracle vs Salesforce CRM software comparison.
Its extensive capabilities include management of leads, accounts, contacts, opportunities, assets, activities and assessments, along with a 360-degree customer view. On the more advanced end, you get quotas, territories, subscription management, incentive compensation management, customer data and partner relationship management. B2B customer service and e-commerce functionality is included too.
Dashboard view of key metrics in Oracle Engagement Cloud.
Oracle’s DataFox Cloud Service leverages AI with a combination of natural language processing (NLP) and machine learning to enable accurate data points for crucial workflows such as account assignment and territory balancing. Another notable benefit is the Sales Assistant feature, a chatbot that provides AI-backed recommendations so sales reps know next-best actions.
Free trial: 30 days, along with $300 USD as free credits.
Free plan: Oracle provides Cloud Free Tier with a free trial and a few always free services that include free access for using features such as virtual machines, object storage and data egress.
- Mobile page doesn’t support detailed page navigation after selecting the sales object from Dynamic Choice List.
- Custom mobile details page doesn’t support the standard object subtab.
- Can’t update the unit of measurement for saved products.