[Home](https://www.selecthub.com/) \> [Sales Force Automation](https://www.selecthub.com/category/sales-force-automation/) \> [Sales Force Automation Software](https://www.selecthub.com/c/sales-force-automation-software/) \> [SAP Sales Cloud](https://www.selecthub.com/p/sales-force-automation-software/sap-sales-cloud/) \> SAP Sales Cloud Alternatives # Top SAP Sales Cloud Alternatives & Competitors For 2026 Last Updated: May 7th, 2026 Looking for alternatives to [SAP Sales Cloud](https://www.selecthub.com/p/sales-force-automation-software/sap-sales-cloud/)? Many users crave user-friendly and feature-rich solutions for tasks like Team Collaboration, Opportunities/Deals Management, and Quotes, Orders, and Contracts Management. Leveraging crowdsourced data from over 1,000 real [Sales Force Automation Software](https://www.selecthub.com/c/sales-force-automation-software/) selection projects based on 400+ capabilities, we present a comparison of SAP Sales Cloud to leading industry alternatives like Dynamics 365 Sales, HubSpot Sales, Zendesk Sell, and Freshsales. Remove Add to Compare Select Product Creatio Dynamics 365 Sales EngageBay Freshsales HubSpot Sales Infor CloudSuite CRM Insightly iSEEit LinkPoint Connect Nimble CRM Oracle Sales Cloud Pega CRM Pipedrive Salesforce Sales Cloud SAP Sales Cloud Snovio Sugar Sell Zendesk Sell Zoho CRM [![SAP Sales Cloud Software Tool](https://cdn.selecthub.com/products/17693c91d9204b7a7646284bb3adb603-13394748ef4ae0014a1d1038bf9d2c53/resources/normal/logo.png?1732555522)](https://www.selecthub.com/p/sales-force-automation-software/sap-sales-cloud/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) Remove Add to Compare Select Product Creatio Dynamics 365 Sales EngageBay Freshsales HubSpot Sales Infor CloudSuite CRM Insightly iSEEit LinkPoint Connect Nimble CRM Oracle Sales Cloud Pega CRM Pipedrive Salesforce Sales Cloud SAP Sales Cloud Snovio Sugar Sell Zendesk Sell Zoho CRM [![Dynamics 365 Sales Software Tool](https://cdn.selecthub.com/products/ba347fcc9a79fb74e95670b24848164f-701fd727a086d85ec457f42ce9e22f5c/resources/normal/logo.png?1693317989)](https://www.selecthub.com/p/sales-force-automation-software/dynamics-365-sales/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) Remove Add to Compare Select Product Creatio Dynamics 365 Sales EngageBay Freshsales HubSpot Sales Infor CloudSuite CRM Insightly iSEEit LinkPoint Connect Nimble CRM Oracle Sales Cloud Pega CRM Pipedrive Salesforce Sales Cloud SAP Sales Cloud Snovio Sugar Sell Zendesk Sell Zoho CRM [![HubSpot Sales Software Tool](https://cdn.selecthub.com/products/a860a7886d7c7e2a8d3eaac96f76dc0d-6accec96c5e5170c7beaa0ebb04f28fb/resources/normal/logo.png?1740685294)](https://www.selecthub.com/p/sales-force-automation-software/hubspot-sales/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) Remove Add to Compare Select Product Creatio Dynamics 365 Sales EngageBay Freshsales HubSpot Sales Infor CloudSuite CRM Insightly iSEEit LinkPoint Connect Nimble CRM Oracle Sales Cloud Pega CRM Pipedrive Salesforce Sales Cloud SAP Sales Cloud Snovio Sugar Sell Zendesk Sell Zoho CRM [![Zendesk Sell Software Tool](https://cdn.selecthub.com/products/905056c1ac1dad141560467e0a99e1cf-84aeecaa1fff233faa99ded565864b75/resources/normal/logo.png?1749062515)](https://www.selecthub.com/p/crm-software/zendesk-sell/) Remove Add to Compare Select Product Creatio Dynamics 365 Sales EngageBay Freshsales HubSpot Sales Infor CloudSuite CRM Insightly iSEEit LinkPoint Connect Nimble CRM Oracle Sales Cloud Pega CRM Pipedrive Salesforce Sales Cloud SAP Sales Cloud Snovio Sugar Sell Zendesk Sell Zoho CRM [![Freshsales Software Tool](https://cdn.selecthub.com/products/5a570102ff1655264e06f782078b5af0-8adac7661793c403cdf8c471bd0e4898/resources/normal/logo.png?1736505837)](https://www.selecthub.com/p/crm-software/freshsales/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Sales+Force+Automation+Software&product%5Fname=SAP%2BSales%2BCloud&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F17693c91d9204b7a7646284bb3adb603-13394748ef4ae0014a1d1038bf9d2c53%2Fresources%2Fnormal%2Flogo.png%3F1732555522) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Sales+Force+Automation+Software&product%5Fname=Dynamics%2B365%2BSales&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fba347fcc9a79fb74e95670b24848164f-701fd727a086d85ec457f42ce9e22f5c%2Fresources%2Fnormal%2Flogo.png%3F1693317989) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Sales+Force+Automation+Software&product%5Fname=HubSpot%2BSales&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa860a7886d7c7e2a8d3eaac96f76dc0d-6accec96c5e5170c7beaa0ebb04f28fb%2Fresources%2Fnormal%2Flogo.png%3F1740685294) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Sales+Force+Automation+Software&product%5Fname=Zendesk%2BSell&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F905056c1ac1dad141560467e0a99e1cf-84aeecaa1fff233faa99ded565864b75%2Fresources%2Fnormal%2Flogo.png%3F1749062515) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Sales+Force+Automation+Software&product%5Fname=Freshsales&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5a570102ff1655264e06f782078b5af0-8adac7661793c403cdf8c471bd0e4898%2Fresources%2Fnormal%2Flogo.png%3F1736505837) ### Product Insights Overall Rating Comparison [ Analyst Rating 83 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (1385 Reviews) ](#user-sentiment-section) [ Analyst Rating 84 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (8967 Reviews) ](#user-sentiment-section) [ Analyst Rating 85 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (13909 Reviews) ](#user-sentiment-section) [ Analyst Rating 77 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (995 Reviews) ](#user-sentiment-section) [ Analyst Rating 75 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) (2245 Reviews) ](#user-sentiment-section) Price Starts From $134/User, Monthly [ 30 Day Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=SAP Sales Cloud&category=Sales Force Automation Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/17693c91d9204b7a7646284bb3adb603-13394748ef4ae0014a1d1038bf9d2c53/resources/normal/logo.png?1732555522) $65/User, Monthly [ 30 Day Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Dynamics 365 Sales&category=Sales Force Automation Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/ba347fcc9a79fb74e95670b24848164f-701fd727a086d85ec457f42ce9e22f5c/resources/normal/logo.png?1693317989) $15/User, Monthly [ 14 Day Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=HubSpot Sales&category=Sales Force Automation Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/a860a7886d7c7e2a8d3eaac96f76dc0d-6accec96c5e5170c7beaa0ebb04f28fb/resources/normal/logo.png?1740685294) $19/Agent, Monthly [ 14 Day Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Zendesk Sell&category=Sales Force Automation Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/905056c1ac1dad141560467e0a99e1cf-84aeecaa1fff233faa99ded565864b75/resources/normal/logo.png?1749062515) $9/User, Monthly, Freemium [ 21 Day Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Freshsales&category=Sales Force Automation Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/5a570102ff1655264e06f782078b5af0-8adac7661793c403cdf8c471bd0e4898/resources/normal/logo.png?1736505837) Pros * **Data Analysis:** SAP Sales Cloud’s advanced analytics tools help you make data-driven decisions across your sales pipeline. * **Customer Insights:** Users like that they have a 360-degree view of each customer's journey, interactions and history in one place. * **Automation:** It helps you save time with automated workflows that handle repetitive sales tasks and documentation. * **Sales Process:** “A salesperson can easily create a lead and can capture all the details within a beat. We have seamless integration with S4 or ECC systems. Also, when compared to maintenance and cost with any other legacy system, no maintenance is required for Sales Cloud, and licensing costs also would be less.” - Senior SAP C4C Consultant Irshad Ichu * **Integrations:** Dynamics 365 Sales seamlessly connects with other Microsoft products, including Power BI, Azure and Office 365, creating a unified system for your operations. * **Customization:** The CRM offers extensive customization options, including Microsoft Power Apps support, personalized dashboards, custom reports and workflows. * **Lead Tracking:** It allows sales teams to monitor lead progression from initial contact to conversion with detailed activity logs and engagement insights. * **Analytics:** “Dynamics 365 is reliable when it comes to analytics. It integrates with Power BI, allowing for incredibly detailed reporting and data visualization” - Stephen Do, Shopify Partner and Founder of UpPromote * **Ease of Use:** Users praised the platform's straightforward navigation and user-friendly features. * **Customer Support:** Reviewers appreciated the prompt and helpful assistance available when issues arise. * **Learning Resources:** An active community and extensive support materials, including tutorials, guides and forums, aid users in mastering the platform. * **Team Collaboration:** Sales Hub promotes seamless communication and information sharing among team members with its collaborative features. * **Easy to Use:** Users appreciate the intuitive interface and straightforward navigation, making it simple to learn and use effectively without extensive training. * **Customization:** The platform offers a high degree of customization, allowing businesses to tailor the system to their specific workflows and sales processes. * **Integrations:** Zendesk Sell integrates seamlessly with various third-party applications, such as email marketing tools and customer support platforms, enhancing overall efficiency. * **Mobile App:** The mobile app enables sales teams to access crucial information and manage deals while on the go, promoting productivity and responsiveness. * **Customer Support:** Freshsales’ responsive and helpful support team provides 24/7 phone assistance, guiding users through smooth onboarding and quickly resolving any queries. * **User Experience:** The CRM is designed with user-friendliness in mind, offering an interface that is straightforward to navigate. * **Customization Options:** It provides flexible customization features that can adapt to unique workflow requirements and processes. Cons * **Complex Interface:** The platform's extensive features can be overwhelming for new users, requiring significant training time. * **Performance Issues:** Users may experience slower loading times when handling large amounts of data or multiple processes. * **Limited Integration Options:** Connecting with non-SAP systems can be challenging and may require additional development work. * **Customization:** “Some customization options were a bit limited, and data integration with other tools wasn’t always seamless, requiring manual updates at times. Still, the integrations are not as hard as they seem.” - Azhar I, Team Lead at Accenture * **Performance Issues:** The system occasionally experiences slowdowns that can impact workflow during peak usage periods. * **User Interface:** The complex interface with multiple options and views makes navigation difficult for new users trying to locate specific features or information. * **Learning Curve:** Due to its extensive feature set and customization options, users require significant training time to become proficient with the platform. * **Business Size:** “This isn’t a plug-and-play CRM for Shopify merchants looking to get started quickly. It’s for businesses that already have a structured sales team, need advanced automation and have the resources to build out custom workflows. If your store is at the Shopify Plus level and you need a system that ties into broader business operations, Dynamics 365 can be great. But for smaller merchants, it might feel like using a sledgehammer to crack a nut.” - Stephen Do, Shopify Partner and Founder of UpPromote * **Cost:** Many users found HubSpot Sales Hub's pricing structure challenging, especially for smaller businesses. The need for paid add-ons to access certain features can increase overall costs. * **Initial Setup:** Despite its user-friendly interface, the initial setup process can be complex. * **Forecasting:** Some users mentioned that the forecasting feature could be more advanced or customizable. * **Cost:** “What we like least about Hubspot is its pricing increases. When we started, it was pretty affordable with the credits, but now, as time passes, we're charged more and more because of the contacts database increasing in size, new users, new roles and more features, and in the end, we're paying a huge amount of money each month for it.” - Miquel Palet, Founder and CEO of Get-Invoice.com * **Limited Customization:** Users have expressed frustration with the inability to tailor Zendesk Sell to their specific workflows, especially when it comes to building custom objects and modifying existing fields. The platform's rigidity can hinder efficiency for businesses with unique processes. * **Reporting Challenges:** Generating customized reports and extracting meaningful insights from data can be cumbersome. Users often find the reporting tools to be inflexible and lacking the depth needed for comprehensive analysis. * **Mobile App Limitations:** The mobile app's functionality falls short of the web version, with limited features and occasional performance issues. This can be a significant drawback for teams that rely on mobile access to customer data. * **Learning Curve:** Zendesk Sell's interface, while generally considered user-friendly, can present a learning curve for new users due to its extensive features and functionalities. This initial complexity may require additional time investment for onboarding and training. * **Limited Integration Capabilities:** Users may find the current range of third-party integrations somewhat restricted, potentially creating challenges for businesses with complex software ecosystems. * **Feature Constraints:** Some users report that Freshsales has a limited feature set, including the lack of order history, search history and styling options for forms. It might not meet the advanced requirements of larger or more complex sales organizations. ### Our Review Having spent considerable time evaluating SAP Sales Cloud, I want to share my honest experience with the platform.My journey began with the basic free trial, which only scratches the surface of what the platform can do. While this limited preview was helpful, it didn't give me the full picture of the advanced features I'd later discover.The initial setup was quite tricky. I found myself deep in configurations and customizations, which took more time than I expected. However, I noticed that if your company already uses other SAP products, the implementation becomes significantly smoother. The platform works well alongside SAP ERP and other SAP tools, creating a connected ecosystem.The analytical capabilities are very impressive and, thus, a user favorite. AI-powered forecasting tools help you make better decisions, while thorough reporting provides insights you probably hadn't been able to access before. The platform’s cloud-based nature allowed me to access these tools from anywhere, which is a huge plus for remote work.During my research, I came across an interesting SAP Cloud implementation — South Shore, a furniture company with over 80 years of experience, needed to launch direct-to-consumer online sales. They worked with SAP to implement several customer experience solutions in just 16 weeks. Now, they provide personalized shopping experiences across Canada, the U.S. and Mexico.The new system connects with their existing SAP ERP, allowing them to track important customer activities like abandoned shopping carts. They can even send follow-up emails with special offers to encourage purchases. South Shore also uses the platform to sell products from business partners without online stores. This shift to SAP has strengthened customer relationships and increased website sales conversions by 25%.SAP occasionally runs slower than I'd like, especially when handling larger data sets. I also found that integrating with non-SAP systems required extra effort and technical expertise — something that might not be readily available in smaller organizations. During system updates, I experienced some minor disruptions, though these were usually temporary.The learning curve was steeper than anticipated. While some team members may adapt quickly, others might struggle with the platform's complexity. In fact, many users I spoke with ended up hiring consultants just to get their systems configured properly, which added to the overall cost.My conclusion is that while SAP Sales Cloud offers customization options, it sometimes falls short for businesses with unique requirements. The platform works best for medium to large enterprises, particularly those already invested in the SAP ecosystem. For smaller businesses, the combination of high costs, technical requirements and implementation complexity might be overwhelming.That said, once you get past the initial hurdles and have it properly set up, SAP Sales Cloud is a powerful tool. The key is having the right resources, budget and technical support to fully take advantage of its capabilities. Show more After testing Dynamics 365 Sales, I have mixed feelings about this CRM. Setting up the free trial was challenging. Since Dynamics 365 is an expansive ecosystem, configuring the environment and assigning user roles and permissions was complicated.On the positive side, the Microsoft ecosystem integration is seamless. The platform connects easily with Teams, Outlook and other Microsoft tools, creating a unified working environment. Copilot, Microsoft's AI assistant, is quite helpful – it summarizes records, schedules meetings and makes information more accessible.For businesses considering Dynamics 365 Sales, EPAM’s experience offers a real-world example. With over 50,000 employees across 55 countries, they switched from an outdated on-premises Dynamics CRM to Dynamics 365 Sales to unite their global sales team.Previously only 70% of teams used the system, while others relied on disconnected tools like Jira and HubSpot, making it hard to track sales funnels. After going live in June 2023 with 600 trained users, EPAM adopted Microsoft Copilot for Sales, reducing administrative tasks and giving reps more time for customer interactions — leading to early improvements in sales outcomes.You can customize the system to handle most business requirements, though this often requires technical expertise. For large enterprises with IT resources, this flexibility is valuable.Cost-effectiveness varies greatly by organization size. For companies with fewer than 5,000 contacts, the difference between Dynamics 365 and more affordable CRMs may not justify the premium price. The licensing structure is also notoriously complex, often requiring guidance from certified partners.Technical glitches were unfortunately common throughout my testing. For example, the Email Engagement feature was missing from the desktop version but accessible through the mobile app. This inconsistency was confusing.The system runs noticeably slow, with considerable lag when switching between tabs or accessing different workspaces. For a premium-priced solution, this was particularly disappointing.At first glance, the user interface appears simple and clean. In reality, many functions are hidden within nested menus, making navigation problematic. The learning curve is steep, likely requiring extensive training to fully implement the platform's capabilities.I noticed some practical limitations as well. There's no built-in reminder option for pending tasks, and duplicate leads occur frequently. Users report that customer support is difficult to access and slow to resolve issues, with the system apparently favoring certified implementation partners for support access.Dynamics 365 Sales is a powerful but complicated CRM that’s ideal for larger organizations with technical resources and implementation partners. While it offers a variety of features and excellent Microsoft ecosystem integration, its performance issues, complex interface and setup difficulties make it less suitable if you run a smaller business or want an intuitive, out-of-the-box solution. Show more After getting our hands on HubSpot Sales Hub, we found it extremely easy to use, thanks to the helpful guides and support materials. We believe the Sales Hub is the best part of HubSpot overall.The contact management feature is one of my favorites. It allows you to store and manage all your customer information in one place. You can easily organize and segment contacts, track their interactions with your business, and gain insights into their behavior and preferences.NTUC First Campus (NFC), one of Singapore's largest early childhood education providers with over 180 centers and 5,000 employees, struggled to manage customer leads and inquiries. Their teams had trouble tracking parent inquiries from various channels, leading to cold leads, poor customer satisfaction and inefficient workflows.After choosing HubSpot to integrate their marketing, sales and support operations, NFC transformed their entire process with automated workflows that now track over 50,000 annual leads. The results have been impressive — a double-digit percentage increase in enrollments, at least 5,000 hours of productivity gains for enrollment advisors, and significantly improved collaboration between marketing and sales teams.One of the standout capabilities of HubSpot is its ability to automatically capture and track website visitors and turn them into leads. Its free website builder is a powerful tool for small businesses, as it allows you to create and manage a professional-looking website with advanced marketing features.The email marketing capabilities are truly second to none. You can set up automated email campaigns that nurture leads through the sales funnel. Also, you can create targeted content and messages that are sent based on a lead’s behavior, interests and stage in the buying journey. It may seem complex initially, but you’ll see that HubSpot’s email marketing engine operates as effectively as dedicated email marketing platforms.I highly appreciate HubSpot’s reporting capabilities. You can choose from a variety of ready-made reports and organize them into separate dashboards. Even the free plan includes multiple dashboards and up to 30 reports. Compared to other email and contact management tools, the data is really easy to read.However, there are some downsides. The main one is the cost. While HubSpot offers a free version that many find useful, it can get expensive quickly if you need more advanced features. We found that it can end up costing more than similar tools when you add all the extras you need.Another consideration is that while HubSpot has most of the features you'd want in a sales tool, some common ones are only available in the more expensive plans. This can be challenging for small businesses.Overall, HubSpot Sales Hub offers significant advantages for medium to large enterprises. We advise you to think carefully about what features you need and how much you're willing to spend before committing. Show more Zendesk Sell, a customer relationship management (CRM) software, has elicited a range of user feedback over the past year. While some users appreciate its user-friendly interface and seamless integration with other Zendesk products, others express concerns about its limitations and cost. The software's strengths lie in its intuitive design, making it accessible even for those new to CRM systems. Its integration with Zendesk Support and Zendesk Chat streamlines workflows and enhances team collaboration. However, some users find the features offered by Zendesk Sell to be less comprehensive compared to other CRM solutions, particularly in areas such as marketing automation and advanced reporting. Additionally, the pricing structure may pose a challenge for smaller businesses or those with limited budgets. Zendesk Sell appears well-suited for businesses already invested in the Zendesk ecosystem, as it complements existing workflows and leverages familiar interfaces. Its ease of use makes it a viable option for small to medium-sized businesses seeking a basic CRM solution. However, larger enterprises or those requiring advanced functionality may need to explore alternative options that offer a broader feature set. Ultimately, the decision of whether Zendesk Sell is the right fit hinges on a business's specific needs, budget, and existing software infrastructure. Show more I tested out Freshsales’ Enterprise plan to get a close look at what this CRM can really do. The platform feels like it's built with product sales in mind, which means you’ll have to get creative about fitting a service-based business into its framework.Freshsales gave me exactly what I needed without drowning me in unnecessary features. Making calls and sending SMS directly from the system was super convenient, and the dialer tracked everything automatically, which saved me tons of time.But it wasn't all smooth sailing. The configuration settings are scattered everywhere and hard to navigate. I found myself clicking through way too many steps to do simple tasks. The online help documentation didn't always match what I was seeing on the platform, which made learning the system even trickier.For task management, I'm used to a Kanban board to visualize my workflow, but Freshsales doesn’t support it. Another small but annoying issue is that the system doesn't remember my previous contact searches, so I'm constantly retyping names.Senior Lead Generation Specialist at Alore and Freshsales user Sampath S said:Freshsales is incredibly user-friendly, making it easy for sales teams to adopt and start using it quickly. It also integrates with other business apps, such as email marketing tools, calendar apps and CRM systems.While Freshsales is excellent for small to medium-sized businesses, it may lack some advanced features required by larger enterprises. The mobile app, while improved, still has some limitations compared to the desktop version.”The mobile app was the most disappointing part of my experience. It ran slowly and had fewer features than the web version. I even ran into a bizarre login problem where the app claimed my domain was invalid — even though I had the dashboard open right in front of me.On the bright side, the web app is clean and functional. I could easily track deals, manage product information and see my team's activities. The platform gives a straightforward way to manage sales without any unnecessary complexity.If you're a sales team that sells products and doesn't mind adapting to a somewhat rigid system, Freshsales could be a good fit. It requires some patience and creative thinking, but it offers a focused approach to sales management that cuts out the fluff. Show more ### Analyst Rating Summary Overall Scores Based on the research and analysis by SelectHub's team of research analysts, SAP Sales Cloud has an analyst rating of 83\. By comparison to SAP Sales Cloud alternatives, Dynamics 365 Sales has an analyst rating of 84, HubSpot Sales has an analyst rating of 85, Zendesk Sell has an analyst rating of 77, and Freshsales has an analyst rating of 75. 83 84 85 77 75 Features Comparison **Accounts and Contacts Management** Manage all your customer and prospect information in one central place, making it easy to see every interaction and keep relationships running smoothly. 80 89 71 66 63 **Customer Communication Management** Track and review every email, call, and meeting you have with a customer, ensuring you always know the history of your conversations. 70 63 87 77 84 **Dashboards and Reports** See a clear, up-to-the-minute picture of your sales progress with customizable charts and summaries that highlight key performance at a glance. 87 98 87 83 88 [Show More](#) [Show More](https://pmo.selecthub.com/customize-data/?category=Sales Force Automation Software) Strengths The best features of SAP Sales Cloud, Dynamics 365 Sales, HubSpot Sales, Zendesk Sell and Freshsales as judged by user reviews and analyst validation. Availability and Scalability Mobile Capabilities Team Collaboration Training User Support Availability and Scalability Deployment Options Mobile Capabilities Platform Security User Support Documents Management Platform Security User Support Vendor Information Availability and Scalability Availability and Scalability Vendor Information Platform Security Documents Management Team Collaboration Availability and Scalability Mobile Capabilities Opportunities/Deals Management Platform Security Vendor Information ### Analyst Ratings for Functional Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Sales Force Automation Software) How all solutions compare against the top 14 functional requirements as defined by SelectHub project data. SAP Sales Cloud Dynamics 365 Sales HubSpot Sales Zendesk Sell Freshsales \+ Add Product [\+ Add Product](https://pmo.selecthub.com/customize-data/?category=Sales Force Automation Software) Accounts and Contacts Management CustomerCommunicationManagement Dashboards And Reports Documents Management Leads Management Opportunities/DealsManagement Partners And VendorsManagement Platform Capabilities Products Management Quotes, Orders, AndContracts Management Sales PerformanceManagement Social Engagement Team Collaboration Workflows And ProcessAutomation 80 70 87 84 86 94 78 79 75 89 84 77 100 74 89 63 98 91 88 95 67 83 90 61 86 61 85 100 71 87 87 100 96 94 73 84 75 66 84 73 68 82 66 77 83 92 73 73 43 81 50 78 67 62 87 81 63 84 88 71 90 100 0 85 75 47 73 20 81 37 0 25 50 75 100 Implementation Level of Effort Estimation **Supported:** Fully / moderately supported out-of-the-box allowing for quick and easy deployment. **Not Supported:** Requires workarounds, add-ons, partner integrations or custom development with or without additional costs. [Read more](#) **Accounts and Contacts Management** Manage all your customer and prospect information in one central place, making it easy to see every interaction and keep relationships running smoothly. 77% 23% 77% 23% 46% 54% 62% 38% 54% 46% **Customer Communication Management** Track and review every email, call, and meeting you have with a customer, ensuring you always know the history of your conversations. 52% 48% 38% 62% 76% 24% 52% 48% 86% 14% **Dashboards and Reports** See a clear, up-to-the-minute picture of your sales progress with customizable charts and summaries that highlight key performance at a glance. 80% 20% 100% 73% 27% 80% 20% 87% 13% **Documents Management** Store and share all your essential sales materials, like proposals and contracts, so your team can easily find the latest, correct versions. 71% 29% 86% 14% 100% 86% 14% 57% 43% **Leads Management** Identify and prioritize new potential customers quickly, guiding them efficiently through your sales process to convert them into opportunities faster. 80% 20% 80% 20% 90% 10% 50% 50% 80% 20% **Opportunities/Deals Management** Track every potential deal as it moves through your pipeline, giving you a clear forecast and helping you know exactly what steps to take next. 88% 12% 88% 12% 88% 12% 75% 25% 100% **Partners and Vendors Management** Organize and manage your relationships with external partners and vendors, ensuring everyone stays aligned on goals and shared selling efforts. 67% 33% 50% 50% 83% 17% 33% 67% unsupported **Platform Capabilities** Design your workflow by adding custom fields, modules, and rules so the software perfectly adapts to how your unique sales team works every day. 69% 31% 81% 19% 81% 19% 69% 31% 81% 19% **Products Management** Manage all your product details, prices, and inventory levels in one place, guaranteeing your sales team always quotes customers accurately. 75% 25% 75% 25% 75% 25% 50% 50% 75% 25% **Quotes, Orders, and Contracts Management** Generate accurate quotes and official documents quickly, keeping track of every order and contract to finalize sales without any errors or delays. 78% 22% 44% 56% 56% 44% 67% 33% unsupported **Sales Performance Management** Analyze your team's results against set goals and easily give feedback or coaching to help everyone consistently meet their targets. 71% 29% 86% 14% 71% 29% 57% 43% 57% 43% **Social Engagement** Monitor conversations about your business on social media platforms and quickly respond to customer questions and comments, building stronger relationships online. 60% 40% 40% 60% 40% 60% unsupported unsupported **Team Collaboration** Work together seamlessly by sharing notes, updates, and documents instantly with your team, ensuring everyone stays informed on every deal. 100% 67% 33% 33% 67% 67% 33% 83% 17% **Workflows and Process Automation** Automate repetitive, time-consuming tasks like assigning leads or sending follow-up emails, letting you focus on selling instead of manual busywork. 60% 40% 100% 80% 20% 60% 40% 40% 60% ### Analyst Ratings for Technical Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Sales Force Automation Software) How all solutions compare against the top 5 technical requirements as defined by SelectHub project data. SAP Sales Cloud Dynamics 365 Sales HubSpot Sales Zendesk Sell Freshsales \+ Add Product [\+ Add Product](https://pmo.selecthub.com/customize-data/?category=Sales Force Automation Software) Availability and Scalability Deployment Options Integration AndExtensibility Mobile Capabilities Platform Security 100 50 83 100 98 100 100 85 100 100 96 50 95 67 100 100 50 80 67 93 100 50 84 100 100 0 25 50 75 100 Implementation Level of Effort Estimation **Supported:** Fully / moderately supported out-of-the-box allowing for quick and easy deployment. **Not Supported:** Requires workarounds, add-ons, partner integrations or custom development with or without additional costs. [Read more](#) **Availability and Scalability** Rely on a system that works reliably every time and easily handles your growing customer list, so the software keeps up as your business expands. 100% 100% 100% 100% 100% **Deployment Options** Choose how and where to install the software, whether on your own servers or in the cloud, to match your company's security and access needs. unsupported unsupported unsupported unsupported unsupported **Integration and Extensibility** Connect easily with your existing business tools, like accounting or marketing software, so all your systems work together smoothly without extra effort. 68% 32% 71% 29% 89% 11% 61% 39% 75% 25% **Mobile Capabilities** Access every part of your sales data on your phone or tablet, letting you update deals and contact customers while you are away from your desk. 100% 100% 67% 33% 67% 33% 100% **Platform Security** Protect all your valuable customer data with strong access controls and security features, ensuring only the right people can view and edit sensitive information. 100% 100% 100% 83% 17% 100% ### Analyst Ratings for Vendor Qualification Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Sales Force Automation Software) Implementation Level of Effort Estimation **Supported:** Fully / moderately supported out-of-the-box allowing for quick and easy deployment. **Not Supported:** Requires workarounds, add-ons, partner integrations or custom development with or without additional costs. [Read more](#) **Professional Services and Maintenance** Get expert help installing and customizing the system, plus ongoing support and updates to keep your software running perfectly over time. unsupported unsupported unsupported unsupported unsupported **Training** Learn how to use every function quickly and effectively with comprehensive guides and educational resources that turn your team into power users fast. unsupported unsupported unsupported unsupported unsupported **User Support** Access help whenever you need it from dedicated support channels, ensuring you quickly resolve any issues and keep your sales process moving forward. unsupported unsupported unsupported unsupported unsupported **Vendor Information** Store and manage all details about your external providers and suppliers to keep track of contracts, pricing, and performance for smooth operations. unsupported unsupported unsupported unsupported unsupported **Analyst Message:** In effort to simplify your complex software decisions, this information is based on all industries and company sizes. We advise you to drill further into our data to discover how this information looks for your unique needs. [CUSTOMIZE THIS DATA ](#) [CUSTOMIZE NOW](https://pmo.selecthub.com/customize-data/?category=Sales Force Automation Software) ### User Sentiment Summary SAP Sales Cloud has a user sentiment rating of 84 based on 1385 reviews. Dynamics 365 Sales has a user sentiment rating of 85 based on 8967 reviews. HubSpot Sales has a user sentiment rating of 88 based on 13909 reviews. Zendesk Sell has a user sentiment rating of 85 based on 995 reviews. Freshsales has a user sentiment rating of 90 based on 2245 reviews. ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 1385 reviews ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 8967 reviews ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 13909 reviews ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 995 reviews ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 2245 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 84% of users recommend this product SAP Sales Cloud has a 'great' User Satisfaction Rating of 84% when considering 1385 user reviews from 4 recognized software review sites. 85% of users recommend this product Dynamics 365 Sales has a 'great' User Satisfaction Rating of 85% when considering 8967 user reviews from 5 recognized software review sites. 88% of users recommend this product HubSpot Sales has a 'great' User Satisfaction Rating of 88% when considering 13909 user reviews from 5 recognized software review sites. 85% of users recommend this product Zendesk Sell has a 'great' User Satisfaction Rating of 85% when considering 995 user reviews from 5 recognized software review sites. 90% of users recommend this product Freshsales has a 'excellent' User Satisfaction Rating of 90% when considering 2245 user reviews from 5 recognized software review sites. User Review Scores **FinancesOnline** n/a **4.6** (21) **5.0** (30) **4.8** (26) **5.0** (19) **G2.com, Inc** **4.2** (895) **3.8** (1602) **4.4** (12411) **4.2** (490) **4.5** (1224) **Capterra Inc** **4.1** (21) **4.4** (5815) **4.5** (488) **4.3** (159) **4.5** (620) **Gartner, Inc** **4.3** (189) **4.4** (542) **4.4** (433) **4.2** (186) **4.4** (248) **TrustRadius** **4.2** (280) **3.9** (987) **4.4** (547) **4.2** (134) **4.2** (134) ### Awards SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. ![Team Collaboration Award]() ![Training Award]() ![Workflows and Process Automation Award]() ![Deployment Options Award]() ![Customer Communication Management Award]() ![Documents Management Award]() Show more ![Leads Management Award]() No awards. ![User Favorite Award]() ![Opportunities/Deals Management Award]() ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Small Medium Large Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Cloud On-Premise Mobile Cloud On-Premise Mobile Cloud On-Premise Mobile ### Top Alternatives in Sales Force Automation Software [ Creatio ](https://www.selecthub.com/p/crm-software/creatio/) [ Dynamics 365 Sales ](https://www.selecthub.com/p/sales-force-automation-software/dynamics-365-sales/) [ EngageBay ](https://www.selecthub.com/p/crm-software/engagebay/) [ Freshsales ](https://www.selecthub.com/p/crm-software/freshsales/) [ HubSpot Sales ](https://www.selecthub.com/p/sales-force-automation-software/hubspot-sales/) [ Infor CloudSuite CRM ](https://www.selecthub.com/p/crm-software/infor-crm/) [ Insightly ](https://www.selecthub.com/p/crm-software/insightly/) [ Nimble CRM ](https://www.selecthub.com/p/crm-software/nimble-crm/) [ Oracle Sales Cloud ](https://www.selecthub.com/p/crm-software/oracle-sales-cloud/) [ Pega CRM ](https://www.selecthub.com/p/crm-software/pega-crm/) [ Pipedrive ](https://www.selecthub.com/p/crm-software/pipedrive/) [ Salesforce Sales Cloud ](https://www.selecthub.com/p/crm-software/salesforce-sales-cloud/) [ Sugar Sell 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Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() [ Build Your Requirements](https://pmo.selecthub.com/sales-force-automation-reqs-onsite/) ![SelectHub Products Cost and Pricing Guide]() [ Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Sales%20Force%20Automation%20Software) **Supported:** Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Not Supported:** Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor at an additional cost. At most, requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. [Close](#) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Sales Force Automation", "item": "https://www.selecthub.com/category/sales-force-automation/" }, { "@type": "ListItem", "position": 3, "name": "Sales Force Automation Software", "item": "https://www.selecthub.com/c/sales-force-automation-software/" }, { "@type": "ListItem", "position": 4, "name": "SAP Sales Cloud", "item": "https://www.selecthub.com/p/sales-force-automation-software/sap-sales-cloud/" }, { "@type": "ListItem", "position": 5, "name": "SAP Sales Cloud Alternatives" } ] } ```