[Home](https://www.selecthub.com/) \> [Endpoint Security](https://www.selecthub.com/category/endpoint-security/) \> [RMM Software](https://www.selecthub.com/c/rmm-software/) \> [ConnectWise RMM](https://www.selecthub.com/p/rmm-software/connectwise-rmm/) \> ConnectWise RMM vs ConnectWise Automate 

#  ConnectWise RMM vs ConnectWise Automate 

 Last Updated: May 11th, 2026 

Our analysts compared [ConnectWise RMM](https://www.selecthub.com/p/rmm-software/connectwise-rmm/) vs [ConnectWise Automate](https://www.selecthub.com/p/rmm-software/connectwise-automate/) based on data from our 400+ point analysis of [RMM Software](https://www.selecthub.com/c/rmm-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=RMM Software&cta=rmm-software).

[Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Screenshots](#product-screenshots) 

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[![ConnectWise RMM Software Tool](https://cdn.selecthub.com/products/cd6539b09d112a53ba4098fe605df806-8d19b0b8150241bd42713066a22c3306/resources/original/logo.svg?1747062334)](https://www.selecthub.com/p/rmm-software/connectwise-rmm/)

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[![ConnectWise Automate Software Tool](https://cdn.selecthub.com/products/bc1ad6e8f86c42a371aff945535baebb-1c70bfd70cd2a5491e98d4b9315699e7/resources/normal/logo.png?1738936942)](https://www.selecthub.com/p/rmm-software/connectwise-automate/)

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=RMM+Software&product%5Fname=ConnectWise%2BRMM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fcd6539b09d112a53ba4098fe605df806-8d19b0b8150241bd42713066a22c3306%2Fresources%2Foriginal%2Flogo.svg%3F1747062334) [Demo](https://pmo.selecthub.com/get-product-demo/?category=RMM+Software&product%5Fname=ConnectWise%2BRMM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fcd6539b09d112a53ba4098fe605df806-8d19b0b8150241bd42713066a22c3306%2Fresources%2Foriginal%2Flogo.svg%3F1747062334) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=RMM+Software&product%5Fname=ConnectWise%2BRMM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fcd6539b09d112a53ba4098fe605df806-8d19b0b8150241bd42713066a22c3306%2Fresources%2Foriginal%2Flogo.svg%3F1747062334&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=RMM+Software&product%5Fname=ConnectWise%2BRMM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fcd6539b09d112a53ba4098fe605df806-8d19b0b8150241bd42713066a22c3306%2Fresources%2Foriginal%2Flogo.svg%3F1747062334&price=2) 

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=RMM+Software&product%5Fname=ConnectWise%2BAutomate&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fbc1ad6e8f86c42a371aff945535baebb-1c70bfd70cd2a5491e98d4b9315699e7%2Fresources%2Fnormal%2Flogo.png%3F1738936942) [Demo](https://pmo.selecthub.com/get-product-demo/?category=RMM+Software&product%5Fname=ConnectWise%2BAutomate&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fbc1ad6e8f86c42a371aff945535baebb-1c70bfd70cd2a5491e98d4b9315699e7%2Fresources%2Fnormal%2Flogo.png%3F1738936942) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=RMM+Software&product%5Fname=ConnectWise%2BAutomate&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fbc1ad6e8f86c42a371aff945535baebb-1c70bfd70cd2a5491e98d4b9315699e7%2Fresources%2Fnormal%2Flogo.png%3F1738936942&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=RMM+Software&product%5Fname=ConnectWise%2BAutomate&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fbc1ad6e8f86c42a371aff945535baebb-1c70bfd70cd2a5491e98d4b9315699e7%2Fresources%2Fnormal%2Flogo.png%3F1738936942&price=2) 

###  Products Insights

 Product Ranking 

## #6

 among all   
 RMM Software

## #8

 among all   
 RMM Software

[Find out who the leaders are](https://pmo.selecthub.com/request-custom-scorecard?post%5Ftype=auto%5Fvs%5Farticle&category%5Fslug=rmm-software&product%5Fslug=connectwise-rmm&category=RMM+Software) 

 Price Starts From

 Custom Quote 

 i

[ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=ConnectWise RMM&category=RMM Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/cd6539b09d112a53ba4098fe605df806-8d19b0b8150241bd42713066a22c3306/resources/original/logo.svg?1747062334) 

 Custom Quote 

 i

[ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=ConnectWise Automate&category=RMM Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/bc1ad6e8f86c42a371aff945535baebb-1c70bfd70cd2a5491e98d4b9315699e7/resources/normal/logo.png?1738936942) 

 Pros

 What we like about ConnectWise RMM and ConnectWise Automate:

* Easy to pick up, with a user-friendly interface that suits smaller IT teams.
* Built-in NOC services help reduce the need to hire extra technicians.
* Pre-built automation templates speed up patching and routine monitoring tasks.
* Users find remote access fast, reliable, and secure across client devices.

* Robust scripting and automation give granular control over complex IT environments.
* Proactive monitoring sends alerts for issues like low disk space or connectivity drops.
* Patches multiple devices at once, freeing up technicians for higher-value work.
* Loyal following among larger MSPs that need deep customization.

 Cons

 What we dislike about ConnectWise RMM and ConnectWise Automate:

* Automation falls short of Automate's depth, limiting use in complex IT setups.
* Reporting lacks the granularity some users expect for full environment insight.
* Pre-built workflows mean fewer customization options for unique needs.
* Remote access depends on agents, with no direct IP connection option.

* Interface feels overwhelming, especially for users coming from simpler RMM tools.
* Users report occasional lag and connection drops during remote sessions.
* Lack of recent updates leaves the platform feeling neglected next to newer options.
* Phone support is missing, leaving chat and forums as the main help channels.

###  Our Review

**Bottom line:** ConnectWise RMM fits you best if you're a smaller MSP or new to remote monitoring and want something easy to roll out. ConnectWise Automate is the stronger pick if you run a larger shop with complex IT environments that need deep scripting and customization.

RMM leans on a clean interface and pre-built automation templates, so you can get patching and monitoring running quickly without a steep learning curve. Automate goes the other direction. It gives you granular control and powerful scripting, but the interface is often called clunky and overwhelming, especially if you're switching from a simpler tool.

Both products are quote-based, so you'll need to contact ConnectWise for pricing on either one. There's no published starting figure to compare, which means your real cost picture comes down to your endpoint count and the modules you actually need.

Support and momentum also split the two. RMM ships with integrated NOC services, which helps if you don't have the staff to cover every alert. Automate users mention spotty support and a sense that the product is getting fewer updates as ConnectWise pushes its newer RMM platform.

If your priority is ease of use, fast onboarding, and built-in NOC help, RMM is the safer bet. If you need to automate complex tasks across a large estate and you're willing to invest in training, Automate still earns its keep — just expect an aging interface and slower support response.

###  User Sentiment Summary

 ConnectWise RMM has a user sentiment rating of 80 based on 108 reviews. ConnectWise Automate has a user sentiment rating of 81 based on 419 reviews. 

![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 108 reviews 

![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 419 reviews 

 Synopsis

 Evaluating all review platforms, our market analysts have compiled the following user sentiment data.

 80%

of users recommend this product

 ConnectWise RMM has a 'great' User Satisfaction Rating of 80% when considering 108 user reviews from 3 recognized software review sites.

 81%

of users recommend this product

 ConnectWise Automate has a 'great' User Satisfaction Rating of 81% when considering 419 user reviews from 3 recognized software review sites.

 User Review Scores

**G2.com, Inc** 

**4.1** (64) 

**3.9** (151) 

**Software Advice, Inc** 

n/a 

**4.2** (138) 

**Capterra Inc** 

**4.3** (15) 

n/a 

**Gartner, Inc** 

n/a 

**4.1** (130) 

**TrustRadius** 

**3.6** (29) 

n/a 

###  Product Assistance

 Training Resources

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

 Support

Email

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Email

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

###  Product Basics

 Company Size 

 i

Small

Medium

Large

Small

Medium

Large

 Platforms Supported

Windows

Mac

Linux

Android

Chromebook

Windows

Mac

Linux

Android

Chromebook

 Deployment Supported

Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

 Comparison of Top Alternatives

[ ConnectWise RMM Alternatives](https://www.selecthub.com/rmm-software/connectwise-rmm/alternatives/) 

[ ConnectWise Automate Alternatives](https://www.selecthub.com/rmm-software/connectwise-automate/alternatives/) 

###  Screenshots

![Screenshots]()![Screenshots]() 

![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() 

###  Key Features

* **Automated Patching** – Rolls out patches across endpoints using pre-built templates, so you can keep systems current without scripting from scratch.
* **Integrated NOC Services** – Built-in Network Operations Center support handles monitoring and alerts, helping you cover gaps without hiring more technicians.
* **Remote Access** – Lets technicians connect to client devices through agents for fast troubleshooting, though it doesn't offer a direct IP option.
* **Customizable Alerts** – Sets thresholds and notifications for system events so your team hears about real issues without alert fatigue.
* **Multi-Tenancy Support** – Manages multiple clients from one dashboard, which suits MSPs juggling several customer environments.

* ​**Advanced Scripting** – Supports custom scripts for complex automation, giving you tighter control than RMM's pre-built workflow approach.
* **Asset Discovery** – Identifies device statuses across your network and tracks accountability for every endpoint under management.
* **Remote Control Sessions** – Records remote sessions with extended auditing, including access to mobile device cameras to view what's happening on site.
* **Endpoint Management** – Gives technicians a single place to oversee endpoints, watch for downtime, and act on issues before users notice.
* **Report Designer** – Ships templates covering client health, patch compliance, and remote access activity so you can show value to stakeholders.

###  Top Alternatives in RMM Software 

[  Acronis RMM ](https://www.selecthub.com/p/rmm-software/acronis-rmm/) [  Action1 ](https://www.selecthub.com/p/rmm-software/action1/) [  Atera ](https://www.selecthub.com/p/rmm-software/atera-psa/) [  Auvik ](https://www.selecthub.com/p/rmm-software/auvik/) [  ConnectWise Automate ](https://www.selecthub.com/p/rmm-software/connectwise-automate/) [  datto RMM ](https://www.selecthub.com/p/rmm-software/datto-rmm/) [  Kaseya VSA ](https://www.selecthub.com/p/rmm-software/kaseya-vsa/) [  LogMeIn Resolve ](https://www.selecthub.com/p/rmm-software/logmein-resolve/) [  N-sight ](https://www.selecthub.com/p/rmm-software/n-sight/) [  Naverisk ](https://www.selecthub.com/p/rmm-software/naverisk/) 

###  Head-to-Head Comparison

![ConnectWise RMM Software Tool]() 

![Action1 Software Tool]() 

[ConnectWise RMM VS Action1](https://www.selecthub.com/rmm-software/action1-vs-connectwise-rmm/) 

![ConnectWise RMM Software Tool]() 

![Auvik Software Tool]() 

[ConnectWise RMM VS Auvik](https://www.selecthub.com/rmm-software/auvik-vs-connectwise-rmm/) 

![ConnectWise RMM Software Tool]() 

![ConnectWise Automate Software Tool]() 

[ConnectWise RMM VS ConnectWise Automate](https://www.selecthub.com/rmm-software/connectwise-rmm-vs-connectwise-automate/) 

![ConnectWise RMM Software Tool]() 

![datto RMM Software Tool]() 

[ConnectWise RMM VS datto RMM](https://www.selecthub.com/rmm-software/datto-rmm-vs-connectwise-rmm/) 

![ConnectWise RMM Software Tool]() 

![Kaseya VSA Software Tool]() 

[ConnectWise RMM VS Kaseya VSA](https://www.selecthub.com/rmm-software/connectwise-rmm-vs-kaseya-vsa/) 

![ConnectWise RMM Software Tool]() 

![LogMeIn Resolve Software Tool]() 

[ConnectWise RMM VS LogMeIn Resolve](https://www.selecthub.com/rmm-software/connectwise-rmm-vs-logmein-resolve/) 

![ConnectWise RMM Software Tool]() 

![N-sight Software Tool]() 

[ConnectWise RMM VS N-sight](https://www.selecthub.com/rmm-software/connectwise-rmm-vs-n-sight/) 

![ConnectWise RMM Software Tool]() 

![Naverisk Software Tool]() 

[ConnectWise RMM VS Naverisk](https://www.selecthub.com/rmm-software/connectwise-rmm-vs-naverisk/) 

![ConnectWise RMM Software Tool]() 

![Pulseway Software Tool]() 

[ConnectWise RMM VS Pulseway](https://www.selecthub.com/rmm-software/pulseway-vs-connectwise-rmm/) 

**About SelectHub (and our data)** 

We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies.

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

![SelectHub Products Reporting and Analytics]() 

![SelectHub Products Cost and Pricing Guide]() 

**Tier 1:**  
 Fully/moderately supported out-of-the-box allowing for quick and easy deployment.  
Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. 

**Tier 2:**  
 Supported with workarounds or add-ons that may require additional costs.  
Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. 

**Tier 3:**  
 Requires partner integrations or custom development that is often at an additional cost.  
Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 

[Close](#) 

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