[Home](https://www.selecthub.com/) \> [PSA](https://www.selecthub.com/category/professional-services-automation/) \> [PSA Software](https://www.selecthub.com/c/psa-software/) \> [Rocketlane](https://www.selecthub.com/p/psa-software/rocketlane/) \> Rocketlane vs ConnectWise PSA # Rocketlane vs ConnectWise PSA Last Updated: May 11th, 2026 Our analysts compared [Rocketlane](https://www.selecthub.com/p/psa-software/rocketlane/) vs [ConnectWise PSA](https://www.selecthub.com/p/psa-software/connectwise-psa/) based on data from our 400+ point analysis of [PSA Software](https://www.selecthub.com/c/psa-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=PSA Software&cta=psa-software). [Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Analyst Ratings](#analyst-rating-section) [Comparison Charts](#product-comparison-charts) [Screenshots](#product-screenshots) Remove Add to Compare [![Rocketlane Software Tool](https://cdn.selecthub.com/products/d83a3ece517109abe8c5127136eb6145-fc3cdc57bdefe19a729192c0b21dabb8/resources/normal/logo.png?1736061082)](https://www.selecthub.com/p/psa-software/rocketlane/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) Remove Add to Compare [![ConnectWise PSA Software Tool](https://cdn.selecthub.com/products/e8e0dd181e4ee545195120626098bfba-963071dc232fefc269355a2215ecf9c2/resources/normal/logo.png?1693317205)](https://www.selecthub.com/p/psa-software/connectwise-psa/) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=PSA+Software&product%5Fname=Rocketlane&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fd83a3ece517109abe8c5127136eb6145-fc3cdc57bdefe19a729192c0b21dabb8%2Fresources%2Fnormal%2Flogo.png%3F1736061082) [Demo](https://pmo.selecthub.com/get-product-demo/?category=PSA+Software&product%5Fname=Rocketlane&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fd83a3ece517109abe8c5127136eb6145-fc3cdc57bdefe19a729192c0b21dabb8%2Fresources%2Fnormal%2Flogo.png%3F1736061082) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=PSA+Software&product%5Fname=Rocketlane&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fd83a3ece517109abe8c5127136eb6145-fc3cdc57bdefe19a729192c0b21dabb8%2Fresources%2Fnormal%2Flogo.png%3F1736061082&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=PSA+Software&product%5Fname=Rocketlane&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fd83a3ece517109abe8c5127136eb6145-fc3cdc57bdefe19a729192c0b21dabb8%2Fresources%2Fnormal%2Flogo.png%3F1736061082&price=2) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=PSA+Software&product%5Fname=ConnectWise%2BPSA&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe8e0dd181e4ee545195120626098bfba-963071dc232fefc269355a2215ecf9c2%2Fresources%2Fnormal%2Flogo.png%3F1693317205) [Demo](https://pmo.selecthub.com/get-product-demo/?category=PSA+Software&product%5Fname=ConnectWise%2BPSA&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe8e0dd181e4ee545195120626098bfba-963071dc232fefc269355a2215ecf9c2%2Fresources%2Fnormal%2Flogo.png%3F1693317205) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=PSA+Software&product%5Fname=ConnectWise%2BPSA&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe8e0dd181e4ee545195120626098bfba-963071dc232fefc269355a2215ecf9c2%2Fresources%2Fnormal%2Flogo.png%3F1693317205&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=PSA+Software&product%5Fname=ConnectWise%2BPSA&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe8e0dd181e4ee545195120626098bfba-963071dc232fefc269355a2215ecf9c2%2Fresources%2Fnormal%2Flogo.png%3F1693317205&price=2) ### Products Insights Overall Rating Comparison [ Analyst Rating 68 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) (934 Reviews) ](#user-sentiment-section) [ Analyst Rating 79 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Good User Sentiment](https://www.selecthub.com/display/images/scores/good.svg) (811 Reviews) ](#user-sentiment-section) Price Starts From $19/User, Monthly [ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Rocketlane&category=PSA Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/d83a3ece517109abe8c5127136eb6145-fc3cdc57bdefe19a729192c0b21dabb8/resources/normal/logo.png?1736061082) $25/User, Monthly [ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=ConnectWise PSA&category=PSA Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/e8e0dd181e4ee545195120626098bfba-963071dc232fefc269355a2215ecf9c2/resources/normal/logo.png?1693317205) Pros What we like about Rocketlane and ConnectWise PSA: **Intuitive Interface:** User reviews consistently praise Rocketlane for its user-friendly interface, which enables teams to quickly adapt to the platform and begin managing projects efficiently. **Real-Time Collaboration:** The platform facilitates seamless real-time collaboration through features like document sharing, communication tools, and live chat, ensuring teams and clients stay aligned. **Customization Options:** Rocketlane offers robust customization options, allowing users to tailor templates, workflows, and dashboards to match their specific project requirements. **Effective Project Tracking:** Users highlight Rocketlane's ability to effectively track key dates, milestones, tasks, and overall project progress, providing a centralized view of project health. **Abundant Features:** ConnectWise Manage is equipped with a variety of features such as client communication, time tracking, ticketing, lead tracking, reporting, delivering purchase orders, quoting and more, according to 62% of users. **Integratable:** Approximately 69% of users reported that ConnectWise Manage integrates with a vast amount of products including other ConnectWise solutions, Automate, Auvik, and LogicMonitor as well as certain sales and accounting solutions. **Arrange Client Information:** Users remain organized by sorting client contact information, crucial documents, tickets and more, as reported by nearly 100% of users. **Highly Configurable:** Roughly 57% of users reported that ConnectWise Manage is modifiable to align with their business needs. Cons What we dislike about Rocketlane and ConnectWise PSA: **Limited Knowledge Base:** User reviews point out that Rocketlane's knowledge base needs to be more robust, potentially making it difficult for users to troubleshoot issues independently. **Customer Support Portal:** User reviews indicate a need for improvement with Rocketlane's customer support portal, suggesting users may not receive timely or effective assistance when encountering problems. **Overwhelming Setup:** When conveying how they felt about implementation, 42% of users stated that the setup tables are not user-friendly and there's an overwhelming number of customization choices. **Dated Interface:** Approximately 71% of users conveyed that the interface is ugly, old and clunky compared to Zoho and Bullhorn. Users also report that there's a tough learning curve. **Inconsistent Customer Support:** ConnectWise Manage's customer support is on a hit-or-miss basis, according to 90% of users. Some customer support agents allocate the best solutions and some don't. There's also a slow response time in offering the ideal troubleshooting resources. **Lagging Mobile Capabilities:** Roughly 100% of users stated that ConnectWise Manage's mobile app does not match with its desktop or cloud counterparts. ### Our Review Is Rocketlane out of this world, or are its reviews sending it crashing back down to Earth? User reviews from the past year have been overwhelmingly positive, with many highlighting Rocketlane's user-friendly interface as a major strength. Users rave about the platform's intuitive design, which makes it easy for teams to adopt and start using quickly, unlike more complex platforms like Kantata PS Cloud. This ease of use is critical in today's fast-paced business environment, where teams need to be able to adapt to new tools and technologies rapidly.Another key differentiator is Rocketlane's focus on client collaboration. The platform provides a centralized hub where teams and clients can communicate, share files, and track progress in real-time. This transparency and collaboration are essential for building strong client relationships and ensuring projects are delivered on time and within budget. However, some users have pointed out the need for a more robust knowledge base and customer support portal, indicating that Rocketlane could benefit from investing in these areas to further enhance the user experience. Overall, Rocketlane is a perfect fit for professional services teams of all sizes looking to ditch spreadsheets and level up their project delivery game with a platform that's easy to use, fosters collaboration, and helps knock projects out of the park. Show more ConnectWise Manage is an effective PSA tool capable of executing job costing, time tracking, ticketing, project management, sending purchase orders, connecting to machinery and more. It integrates with accounting, sales, other ConnectWise software and more in addition to keeping users organized by sorting client information, tickets and more. Although ConnectWise Manage occasionally lags in performance, has a high pricing plan, a scattered customer support base and a clunky interface, most users believe it's worth every penny. Show more ### Analyst Rating Summary Overall Scores Based on the research and analysis by SelectHub's team of research analysts, Rocketlane has an analyst rating of 68\. By comparison ConnectWise PSA has an analyst rating of 79. 68 79 Features Comparison **Customer Relationship Management (CRM)** Manage all your client interactions and track every opportunity from first contact to project completion, so you always know exactly where things stand. 44 99 **Customizations** Adjust the software to match your team's unique workflows and specific project requirements, ensuring it fits perfectly into how you already do business. 100 100 **Dashboards and Reporting** See your business's performance at a glance with live updates and easy-to-read charts, giving you the insights to make smart decisions quickly. 100 100 [Show More](#) [Show More](https://pmo.selecthub.com/customize-data/?category=PSA Software) Strengths The best features of Rocketlane and ConnectWise PSA as judged by user reviews and analyst validation. Customizations Dashboards and Reporting Document Management Resource Management Project Financials Customizations Dashboards and Reporting Resource Management Customer Relationship Management (CRM) Project Management ### Analyst Ratings for Functional Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=PSA Software) How Rocketlane and ConnectWise PSA compare against the top 11 functional requirements as defined by SelectHub project data. Rocketlane ConnectWise PSA \+ Add Product [\+ Add Product](https://pmo.selecthub.com/customize-data/?category=PSA Software) Customer Relationship Management (CRM) Customizations Dashboards AndReporting Document Management Mobile Capabilities Platform Capabilities Project Collaboration Project Financials Project Management Resource Management Time And ExpenseManagement 44 100 100 100 32 90 92 95 73 100 52 99 100 100 69 63 80 83 87 91 100 91 0 25 50 75 100 Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Customer Relationship Management (CRM)** Manage all your client interactions and track every opportunity from first contact to project completion, so you always know exactly where things stand. 20% 0% 80% 100% 0% 0% **Customizations** Adjust the software to match your team's unique workflows and specific project requirements, ensuring it fits perfectly into how you already do business. 100% 0% 0% 100% 0% 0% **Dashboards And Reporting** See your business's performance at a glance with live updates and easy-to-read charts, giving you the insights to make smart decisions quickly. 100% 0% 0% 100% 0% 0% **Document Management** Keep all project files, contracts, and important paperwork in one secure place, making it simple to find what you need exactly when you need it. 100% 0% 0% 60% 0% 40% **Mobile Capabilities** Manage projects, log time, and approve expenses easily from any device, allowing you to stay productive and connected even when away from your desk. 29% 0% 71% 57% 0% 43% **Platform Capabilities** Run your entire business process on a stable and powerful system that reliably connects all your data and tools in one central location. 90% 0% 10% 80% 0% 20% **Project Collaboration** Coordinate seamlessly with your team by centralizing all communication, documents, and tasks in one place, ensuring everyone is on the same page and projects move forward effortlessly. 83% 0% 17% 83% 0% 17% **Project Financials** Track project budgets, expenses, and revenue in real-time to maintain profitability and easily understand the financial health of every engagement you undertake. 86% 0% 14% 71% 0% 29% **Project Management** Organize and manage complex projects by defining tasks, setting milestones, and monitoring progress, so you deliver on time and exceed client expectations. 64% 0% 36% 86% 0% 14% **Resource Management** Maximize team utilization by identifying which people have the right skills and availability for new projects, preventing burnout and improving delivery speed. 100% 0% 0% 100% 0% 0% **Time And Expense Management** Easily record and submit your hours and project costs from anywhere, speeding up invoicing and ensuring accurate billing for all client engagements. 50% 0% 50% 88% 0% 12% **Customize This Data For Your Unique Needs** and compare feature capabilities head-to-head [CUSTOMIZE NOW](#) [CUSTOMIZE NOW](https://pmo.selecthub.com/customize-data/?category=PSA Software) ### Analyst Ratings for Technical Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=PSA Software) Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Integrations And Extensibility** Connect the software to your existing accounting, CRM, and payroll systems, extending its power and creating a single source of truth across your business operations. 43% 0% 57% 48% 0% 52% **Platform Compliance** Ensure all your client data, processes, and records adhere to the latest industry and government regulations, minimizing risk and giving you peace of mind. 71% 0% 29% 71% 0% 29% **Platform Security** Protect your sensitive client and project information with industry-leading encryption and strict access controls, so your data stays safe from unauthorized users and threats. 75% 0% 25% 88% 0% 12% **Requirements Summary** Of typical requirements, 60.2% are fully supported out of the box by Rocketlane including Customizations, Dashboards And Reporting and Document Management. ConnectWise PSA supports 74.2% and excels at Customizations, Dashboards And Reporting and Resource Management. Rocketlane has an analyst rating of 68 and a user sentiment rating of 'excellent' based on 934 reviews, while ConnectWise PSA has an analyst rating of 79 and a user sentiment rating of 'good' based on 811 reviews. ### User Sentiment Summary Rocketlane has a user sentiment rating of 94 based on 934 reviews. ConnectWise PSA has a user sentiment rating of 79 based on 811 reviews. ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 934 reviews ![Good User Sentiment](https://www.selecthub.com/display/images/scores/good.svg) 811 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 94% of users recommend this product Rocketlane has a 'excellent' User Satisfaction Rating of 94% when considering 934 user reviews from 4 recognized software review sites. 79% of users recommend this product ConnectWise PSA has a 'good' User Satisfaction Rating of 79% when considering 811 user reviews from 5 recognized software review sites. User Review Scores **FinancesOnline** n/a **2.8** (2) **G2.com, Inc** **4.7** (783) **3.9** (375) **Software Advice, Inc** **4.7** (19) n/a **Capterra Inc** **4.7** (128) **4.1** (181) **Gartner, Inc** **4.0** (4) **4.4** (16) **TrustRadius** n/a **3.9** (237) ### Awards SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. SelectHub research analysts have evaluated Rocketlane and concluded it earns best-in-class honors for Document Management. Rocketlane stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() ![Document Management Award]() No awards. ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Comparison of Top Alternatives [ Rocketlane Alternatives](https://www.selecthub.com/psa-software/rocketlane/alternatives/) [ ConnectWise PSA Alternatives](https://www.selecthub.com/psa-software/connectwise-psa/alternatives/) ### Screenshots ![Screenshots]()![Screenshots]()![Screenshots]() ![Screenshots]()![Screenshots]()![Screenshots]() ### Key Features * **Project Templates:** Pre-built templates streamline project setup, ensuring consistency and saving time across similar projects. * **Collaborative Workspaces:** Shared spaces for teams and clients facilitate real-time collaboration and communication. * **Task Management:** Comprehensive task tracking with customizable workflows helps teams stay organized and on schedule. * **Time Tracking:** Integrated time tracking allows for precise monitoring of time spent on tasks, aiding in accurate billing and resource allocation. * **Document Management:** Centralized document storage and version control ensure easy access and management of project-related files. read more... * **Help Desk:** ConnectWise Manage can track all ticket requests as they enter the system through different avenues, such as live chat, phone and email. ConnectWise Chat allows clients to enable instant online chat functionality and logs the information learned through these communications. The help desk feature also includes a customizable ticketing dashboard where users can view factors such as time-to-resolution history, team resources and total billable hours. * **Agreements:** This tool automates the management of client contracts along with recurring billing parameters. Agreement templates are included in the system and can be customized to adjust factors such as support coverage and billing rates. The program can also help prioritize tickets based on client expectations. * **Account Management:** ConnectWise Manage contains a centralized system where all customer interaction is stored, including purchases, communications, tickets and products so that reiterative information isn’t entered and the sales process can be streamlined. The program also develops standardized workflows for tasks such as client onboarding and ticket resolution to ensure a consistent customer experience. KPI and financial reporting are included to see where a customer stands financially with a company. * **Sales and Marketing:** This program enables users to create and track sales opportunities. Campaign metrics such as links clicked and emails opened can also be monitored to assist with lead scoring. Customizable HTML email templates are available to help target specific groups. Automatic notifications of deals to close, opportunities that were won and agreements to renew keep sales teams up-to-date and ensure that nothing slips through the cracks. * **Procurement:** ConnectWise Manage can sync up with QuickBooks easily to facilitate operations between accounting and inventory management. The program allows users to visualize materials and products that need to be ordered per set minimum stock levels. The solution can also adjust inventory count and manage inventory quantities. Information can be shared between sales and procurement to provide more visibility into the work of other departments. read more... ### Top Alternatives in PSA Software [ Accelo ](https://www.selecthub.com/p/psa-software/accelo/) [ Autotask PSA ](https://www.selecthub.com/p/psa-software/autotask-psa/) [ Avaza ](https://www.selecthub.com/p/project-management-software/avaza/) [ BigTime ](https://www.selecthub.com/p/psa-software/bigtime/) [ Birdview PSA ](https://www.selecthub.com/p/psa-software/birdview/) [ Certinia ](https://www.selecthub.com/p/psa-software/certinia/) [ Changepoint SA ](https://www.selecthub.com/p/psa-software/changepoint-sa/) [ CloudBlue PSA ](https://www.selecthub.com/p/psa-software/cloudblue-psa/) [ ConnectWise PSA ](https://www.selecthub.com/p/psa-software/connectwise-psa/) [ Deltek Vantagepoint ](https://www.selecthub.com/p/psa-software/deltek-vantagepoint/) [ Dynamics 365 Project Operations ](https://www.selecthub.com/p/project-management-software/dynamics-365-project-operations/) [ Forecast ](https://www.selecthub.com/p/psa-software/forecast-app/) [ HaloPSA ](https://www.selecthub.com/p/psa-software/halopsa/) [ Kantata ](https://www.selecthub.com/p/psa-software/kantata/) [ NetSuite SuiteProjects Pro ](https://www.selecthub.com/p/psa-software/netsuite-suiteprojects-pro/) ### Related Categories Rocketlane and ConnectWise PSA can also be found with other leading products in these categories: [ Project Management Software ](https://www.selecthub.com/c/project-management-software/) [ Work Management Software ](https://www.selecthub.com/c/work-management-software/) Show more [ Customer Service Software ](https://www.selecthub.com/c/customer-service-software/) [ Work Management Software ](https://www.selecthub.com/c/work-management-software/) Show more ### Head-to-Head Comparison ![Rocketlane Software Tool]() ![Accelo Software Tool]() [Rocketlane VS Accelo](https://www.selecthub.com/psa-software/accelo-vs-rocketlane/) ![Rocketlane Software Tool]() ![Autotask PSA Software Tool]() [Rocketlane VS Autotask PSA](https://www.selecthub.com/psa-software/rocketlane-vs-autotask-psa/) ![Rocketlane Software Tool]() ![BigTime Software Tool]() [Rocketlane VS BigTime](https://www.selecthub.com/psa-software/bigtime-vs-rocketlane/) ![Rocketlane Software Tool]() ![Certinia Software Tool]() [Rocketlane VS Certinia](https://www.selecthub.com/psa-software/certinia-vs-rocketlane/) ![Rocketlane Software Tool]() ![CloudBlue PSA Software Tool]() [Rocketlane VS CloudBlue PSA](https://www.selecthub.com/psa-software/rocketlane-vs-cloudblue-psa/) ![Rocketlane Software Tool]() ![ConnectWise PSA Software Tool]() [Rocketlane VS ConnectWise PSA](https://www.selecthub.com/psa-software/rocketlane-vs-connectwise-psa/) ![Rocketlane Software Tool]() ![Deltek Vantagepoint Software Tool]() [Rocketlane VS Deltek Vantagepoint](https://www.selecthub.com/psa-software/deltek-vantagepoint-vs-rocketlane/) ![Rocketlane Software Tool]() ![Kantata Software Tool]() [Rocketlane VS Kantata](https://www.selecthub.com/psa-software/kantata-vs-rocketlane/) ![Rocketlane Software Tool]() ![NetSuite SuiteProjects Pro Software Tool]() [Rocketlane VS NetSuite SuiteProjects Pro](https://www.selecthub.com/psa-software/rocketlane-vs-netsuite-suiteprojects-pro/) ![Rocketlane Software Tool]() ![Scoro Software Tool]() [Rocketlane VS Scoro](https://www.selecthub.com/psa-software/scoro-vs-rocketlane/) ![Rocketlane Software Tool]() ![Upland PSA Software Tool]() [Rocketlane VS Upland PSA](https://www.selecthub.com/psa-software/rocketlane-vs-upland-psa/) ![Rocketlane Software Tool]() ![Workday PSA Software Tool]() [Rocketlane VS Workday PSA](https://www.selecthub.com/psa-software/rocketlane-vs-workday-psa/) **About SelectHub (and our data)** We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() [ Build Your Requirements](https://pmo.selecthub.com/psa-software-requirements-onsite/) ![SelectHub Products Cost and Pricing Guide]() [ Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=PSA%20Software) **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Tier 2:** Supported with workarounds or add-ons that may require additional costs. Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 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