Product Information

Benefits and Insights

Why use Jira?

Key differentiators & advantages of Jira

  • Mobile Integration: Remote teams and single users can access everything on-the-go through mobile apps available for download.
  • Connectivity: Built to fit into a user’s setup with over 800 plugins and add-ons available on the Atlassian marketplace, it easily fits with REST and Java APIs.
  • Data Visibility: Gain an overhead view of the company’s operational performance with its searchable hub of information. 
  • Agile Project Management: Keep everyone updated on priority tasks and overall project timelines with its Scrum and Kanban boards. Store data for later access when projects are completed. 
  • Developer Tools: Capture more than issue and bug tracking with the Jira Query Language (JQL). Let developers create numerous manipulations and filters quickly while accessing other options. 

Industry Expertise

Jira provides project management and issue tracking solutions to various industries, including software and IT, retail, hospitality, food services, automobile, financial services, life sciences, government departments, healthcare, life sciences and more. It has over 65,000 customers worldwide. It supports varied project types and offers integration with thousands of applications.

Key Features

  • Scrum Boards:  Let teams working in sprints manage and prioritize tasks. Customize scrum boards for agile teams to deliver iterative and incremental value quickly.
  • Kanban Boards:  Gain extra visibility into project planning and monitor progress at every stage of a project lifecycle. Adjust kanban boards to get full visibility into upcoming tasks to maximize output in minimal time.
  • Roadmaps: Sketch out a team’s strategic vision and view the status of all ongoing projects in an understandable format. Communicate priorities with adjacent teams and stakeholders and align the roadmap with a team’s work in a few clicks. 
  • Agile Reporting: Gain real-time actionable insights into team performance with over a dozen reports. Generate customized and default reports to measure team progress and productivity while ensuring nothing gets overlooked. 
  • Easy Information Transfer:  Bring in data from favorite builds, version control and more. 
  • Customizable Workflows: Businesses can create workflows that fit their teams’ and organizational frameworks. Gain a 360-degree view of processes and ensure no steps are overlooked. Foster team communication to share ideas and attachments in the form of text, audio and video content. 


This product has the following limitations as of writing this review:
  •  Confusing to generate reports. 
  •  UI is not intuitive. 
  •  Difficult to control information duplication. 
  •  Complex administration and difficulty to set up its back-end. 
  •  Limited capacity to upload files. 
  •  Not an open-source tool. 
  •  Steep learning curve. 

Jira Software Suite Support

mail_outlineEmail: After logging in, users can submit questions for study and response by Jira technicians. Responses depend on the complexity of the issue and the amount of data the user can provide.
schoolTraining:  Jira provides courses for interested individuals or teams and certification is available for those that complete training courses. There are also on-demand courses, videos and public training courses available.
local_offerTickets: Users can submit support requests online via the Windward Studios website. A support engineer will respond as soon as possible.

Cost of Ownership for Jira Software

License/Subscription Cost


10 Users: 10$

11-100 Users: 7$ per user

$5 per user for the next 150 users

$1.10 per user for each additional user up to5000 users

Self-hosted Server:

1-10 Users: 10$ for Commercial and Academic

11-25 Users: $2,500 for Commercial and $1,500 for Academic

26-50 Users: $4,500 for Commercial and $2,2250 for Academic

Self-hosted Data Center:

1-500 Users: $12,000 for Commercial and $6,000 for Academic

501-1000 Users: $24,000 for Commercial and $12,000 for Academic

Jira Reviews

Average customer reviews & user sentiment summary:

14782 reviews


of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.


  • Functionality: Jira offers robust project management tools that customize workflows and provide flexibility to navigate complex projects, as reported by 86% of the users who mention the product’s functionality.
  • Collaborative: The system helps users collaborate with other teams, projects, stakeholders and efficiently bridges gaps between remote teams, as reported by nearly 79% of users who mention collaboration.
  • Integrations: The system offers extensive integrations with third-party modules like Slack, Bitbucket and more to complete workflows, as reported by 77% of reviewers who mention integrations.
  • Bugs: Approximately 81% of the users who mention bugs and issues note that this system tracks and fixes bugs promptly and has centralized documentation for issues.


  • Not Intuitive: The system is complex and difficult to use, as reported by nearly 88% of users who mention the system’s usability.
  • Administration: Approximately 75% of users that mentioned administration noted that the system is difficult to administer, and its back-end is hard to manage.
  • Cost: Nearly 76% of users who mentioned cost reported that Jira’s upgrades were too expensive to use and maintain for smaller organizations with costly plugins.
  • Reporting: The system doesn’t come with friendly reporting tools, and graphical reports aren’t very helpful, as reported by nearly 86% of users who mentioned reporting.
  • Support: Support for the system is sluggish with many users receiving responses to their tickets only after several weeks, as reported by 82% of users who mention support.

Researcher's Summary:

Jira offers a robust suite of project management capabilities that help most of its users handle complex projects efficiently. It helps manage project priorities, delegate tasks and monitor project progress while streamlining workflows. It also boosts team communication and assignments with its collaborative tools. However, it requires a steep learning curve to make full use of its features, is expensive for smaller businesses and support can be sluggish to fix issues.

User Sentiment i

Based on 14782 reviews:

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