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Benefits and Insights

Why use Asana?

Key differentiators & advantages of Asana

  • Native Mobile App: Asana provides mobile apps for iOS and Android. This lets team members capture ideas, track work and collaborate while on-the-go. 
  • Task Management: Your team can name tasks, assign them to members, and monitor task status and progress in a different layouts such as timelines, calendars and boards. There’s a field for putting in the task description, and users can add attachments as well as create due dates. 
  • Notifications: Asana Inbox compiles all your notifications in a single location. It streamlines your work by making it quick and easy to take action on notifications. Unfollowing a notification only takes one click. 
  • Company-Wide Workflows: Users can structure their Asana workflows to keep track of initiatives at a company level. A few of the top use cases are work requests, employee onboarding, and company goals and milestones. 
  • Security: The system uses Google SSO, member deprovisioning, forced password reset, SAML and password complexity controls to secure your account. You can also protect data via full-organization export, deletion, service accounts and cross-regional backups. 
  • Extended Capability: With over 100 Asana integrations to choose from, your team can plug in apps that make your workspace more powerful. Slack, Adobe Creative Cloud, Zapier, Google Drive, GitHub and Dropbox are among the integration choices. 
  • Free Plan: The basic version of the software is free for a team of up to 15 team members. Small teams can track and collaborate on unlimited tasks, projects and conversations. 

Industry Expertise

Asana is used by over 30,000 paying customers across 192 countries, and 45% of its clients are located outside the U.S. The companies that have implemented Asana range from SMBs to enterprises across industries that include retail, hospitality, government, financial services and the nonprofit space.

Key Features

  • Boards: Visually lay out, manage and track projects. Customize the number of columns on each board and apply filter views based on assignee or due date. Drag-and-drop features allow you to quickly and easily move tasks. 
  • Timelines: Your team has the ability to track all project details from one place. Color-coded statuses show task progress and priority, and users can set start and end dates. Tasks can also be linked to indicate dependencies. 
  • Templates: Custom templates enable teams to reuse common workflows and processes. Users can generate a template from an existing project or start with a custom template and edit details to create a new project. 
  • Portfolios: The portfolio feature acts as a company’s command center for all active projects. A dashboard view shows a list of each project’s status, progress, dates, priority, custom field values and project owner. 
  • Custom Fields: Manage the details associated with each task. Custom fields enable users to add extra data such as a task’s stage or cost. 
  • Group Controls: Asana facilitates collaboration by sorting users into three group types: members (internal), guests (external) and limited access members. Settings control access level and edit permissions, ensuring all team members can contribute in the ways they need without sacrificing privacy. 

Asana Suite Support

mail_outlineEmail: Users can email [email protected] There’s also a guided help section on the website’s support page that’s split into three headings: “I want to learn”, “I’m having trouble with”, and “I’d like to upgrade”. Under “I’m having trouble with”, users can scroll down to the “Let’s talk” button to reach a contact form.
schoolTraining: Available through Asana Academy, which features webinars, interactive courses and other trainings. Users get free access to 40 courses grouped into nine topics. Certification is also offered. Additionally, Asana provides a knowledge base, community forum and the option to purchase a customer success program that includes enterprise deployment and onboarding consultation.
local_offerTickets: To report bugs, visit the Asana forum, navigate to the "Report a Bug" subcategory and start a new thread with a list the issue details.
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