[Home](https://www.selecthub.com/) \> [Customer Experience](https://www.selecthub.com/category/customer-experience/) \> [Product Analytics Software](https://www.selecthub.com/c/product-analytics-software/) \> [Quantum Metric](https://www.selecthub.com/p/product-analytics-software/quantum-metric/) \> Quantum Metric vs Heap 

# Quantum Metric vs Heap 

Last Updated: June 15th, 2026 

Our analysts compared [Quantum Metric](https://www.selecthub.com/p/product-analytics-software/quantum-metric/) vs [Heap](https://www.selecthub.com/p/product-analytics-software/heap-analytics/) based on data from our 400+ point analysis of [Product Analytics Software](https://www.selecthub.com/c/product-analytics-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=Product Analytics Software&cta=product-analytics-software). 

[Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Screenshots](#product-screenshots) 

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[![Quantum Metric Software Tool](https://cdn.selecthub.com/products/6d55a62e8f25f61dee04192481e8fab6-41d6af5931bcdcf791c7fb16e071c705/resources/normal/logo.png?1735760468)](https://www.selecthub.com/p/product-analytics-software/quantum-metric/)

[ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) 

Remove Add to Compare 

[![Heap Software Tool](https://cdn.selecthub.com/products/95cc7ef498e141173576365264fc5fba-f7137cea184f0907812ca0275ecc17a8/resources/normal/logo.png?1749587771)](https://www.selecthub.com/p/product-analytics-software/heap-analytics/)

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Product+Analytics+Software&product%5Fname=Quantum%2BMetric&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F6d55a62e8f25f61dee04192481e8fab6-41d6af5931bcdcf791c7fb16e071c705%2Fresources%2Fnormal%2Flogo.png%3F1735760468) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Product+Analytics+Software&product%5Fname=Quantum%2BMetric&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F6d55a62e8f25f61dee04192481e8fab6-41d6af5931bcdcf791c7fb16e071c705%2Fresources%2Fnormal%2Flogo.png%3F1735760468) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Product+Analytics+Software&product%5Fname=Quantum%2BMetric&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F6d55a62e8f25f61dee04192481e8fab6-41d6af5931bcdcf791c7fb16e071c705%2Fresources%2Fnormal%2Flogo.png%3F1735760468&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Product+Analytics+Software&product%5Fname=Quantum%2BMetric&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F6d55a62e8f25f61dee04192481e8fab6-41d6af5931bcdcf791c7fb16e071c705%2Fresources%2Fnormal%2Flogo.png%3F1735760468&price=2) 

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Product+Analytics+Software&product%5Fname=Heap&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F95cc7ef498e141173576365264fc5fba-f7137cea184f0907812ca0275ecc17a8%2Fresources%2Fnormal%2Flogo.png%3F1749587771) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Product+Analytics+Software&product%5Fname=Heap&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F95cc7ef498e141173576365264fc5fba-f7137cea184f0907812ca0275ecc17a8%2Fresources%2Fnormal%2Flogo.png%3F1749587771) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Product+Analytics+Software&product%5Fname=Heap&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F95cc7ef498e141173576365264fc5fba-f7137cea184f0907812ca0275ecc17a8%2Fresources%2Fnormal%2Flogo.png%3F1749587771&price=5) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Product+Analytics+Software&product%5Fname=Heap&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F95cc7ef498e141173576365264fc5fba-f7137cea184f0907812ca0275ecc17a8%2Fresources%2Fnormal%2Flogo.png%3F1749587771&price=5) 

### Products Insights 

Product Ranking 

## #3

among all   
Product Analytics Software

## #4

among all   
Product Analytics Software

[Find out who the leaders are](https://pmo.selecthub.com/request-custom-scorecard?post%5Ftype=auto%5Fvs%5Farticle&category%5Fslug=product-analytics-software&product%5Fslug=quantum-metric&category=Product+Analytics+Software) 

Price Starts From 

Custom Quote 

i 

Free Trial is unavailable → 

Custom Quote 

i 

[Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Heap&category=Product Analytics Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/95cc7ef498e141173576365264fc5fba-f7137cea184f0907812ca0275ecc17a8/resources/normal/logo.png?1749587771) 

Pros 

What we like about Quantum Metric and Heap: 

**Real-Time Analytics:** Quantum Metric excels in providing real-time data, allowing for immediate identification of user experience issues impacting conversion rates. 

**Journey Analysis:** The platform's strength lies in visualizing and understanding the complete customer journey, a crucial aspect for optimizing key conversion points.

**User-Friendly Interface:** User reviews consistently praise Quantum Metric's intuitive design, making it easy for teams to navigate and extract actionable insights without a steep learning curve.

**AI-Powered Insights:** The platform's AI capabilities automatically surface hidden revenue leaks and provide data-driven recommendations for optimization, going beyond basic analytics.

**Automatic Event Tracking:** User reviews highlight Heap's ability to automatically track user interactions, reducing the manual effort required to set up and manage event tracking. This allows teams to focus on analyzing data rather than tagging events.

**Retroactive Analysis:** Heap's capacity for retroactive analysis is a major advantage. Users can define events and conversions after data has been collected, enabling them to glean insights from past user behavior without having to predefine tracking parameters.

**Ease of Use:** User reviews consistently praise Heap's intuitive interface, making it easy for both technical and non-technical users to navigate the platform and extract meaningful insights. This ease of use lowers the barrier to entry for utilizing product analytics effectively.

Cons 

What we dislike about Quantum Metric and Heap: 

**Configuration Complexity:** While user reviews praise the front-end ease of use, configuring the platform can be challenging, potentially requiring significant technical support and expertise.

**Pricing Structure:** Quantum Metric's pricing model, which charges separately for each platform (iOS, Android, Web App), can be expensive, especially for businesses operating across multiple digital channels.

**Feature Depth:** Some user reviews suggest that while the existing features are valuable, Quantum Metric could benefit from incorporating more information-rich functionalities to provide even deeper insights.

**Complex Implementation:** User reviews show Heap can be difficult to set up, especially for mobile apps and websites with intricate structures involving microsites or multiple client integrations. 

**Limited Onboarding and Support:** Some users express frustration with the steep learning curve and lack of comprehensive onboarding and ongoing support, despite Heap's intuitive design. 

**Inconsistent Auto-capture:** While lauded in principle, Heap's auto-capture functionality, particularly for events, can be unreliable, with code changes sometimes disrupting event tracking. 

### Our Review 

 Is Quantum Metric the quantum leap your business needs to achieve stellar conversion rates? User reviews from the last year suggest it could be, particularly for data-driven B2B and B2C product teams. Quantum Metric shines in its ability to swiftly pinpoint and quantify the "why" behind customer behavior, going beyond simply identifying trends like its counterparts Adobe Analytics and Google Analytics. Imagine a detective for your website, uncovering hidden friction points that impede conversions. This is achieved through its session replay, heatmaps, and sophisticated analytics that provide a granular view of user journeys. However, Quantum Metric isn't without its shortcomings. Some users have reported a steep learning curve, likening its help dashboard to a "university" due to the extensive documentation. This complexity might be overwhelming for some, especially those seeking quick and easy-to-digest insights. Additionally, while Quantum Metric excels at data capture, it relies on third-party tools for in-depth analysis, potentially posing a limitation for businesses seeking an all-in-one solution. Despite these drawbacks, Quantum Metric's strengths lie in its capacity to empower product teams to understand and optimize the customer experience. Its ability to connect user behavior with business outcomes, such as increased conversions and revenue, makes it a valuable asset for companies serious about data-driven growth. Think of it as the magnifying glass that reveals the intricate details of your customers' digital interactions, allowing you to fine-tune their experience for maximum impact. However, its complexity and reliance on external tools might make it more suitable for larger enterprises with dedicated analytics teams. Smaller businesses with limited resources might find alternative solutions more user-friendly and cost-effective. 

Show more 

 Is Heap really the whole kit and caboodle when it comes to product analytics? User reviews from the last year suggest that Heap is a powerful tool with a lot to offer, particularly for its intuitive user interface and robust data analysis capabilities. Users consistently highlight Heap's ability to capture and analyze user behavior in depth, providing valuable insights that drive informed decision-making. For instance, one user praised Heap's "heat map and user journey features," stating that they "allow you to see insights that are very hard to capture and visualize compared to other data analytics and visualization software." This emphasis on user-friendliness and comprehensive data analysis makes Heap a favorite among product managers and data analysts alike.However, no tool is without its drawbacks. Some users point out that Heap lacks certain basic features, such as calculating bounce rates for all users, a feature readily available in competing products. This omission, while seemingly minor, can be a significant inconvenience for some users. Despite this shortcoming, Heap's strengths lie in its intuitive design and powerful analytics, making it a valuable asset for teams seeking to understand and optimize their users' digital journeys. Heap is best suited for businesses that prioritize ease of use and comprehensive user behavior analysis, even if it means potentially missing out on a few niche features. 

Show more 

### User Sentiment Summary 

Quantum Metric has a user sentiment rating of 94 based on 6 reviews. Heap has a user sentiment rating of 87 based on 1528 reviews. 

![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 6 reviews 

![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 1528 reviews 

Synopsis 

Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 

94% 

of users recommend this product

Quantum Metric has a 'excellent' User Satisfaction Rating of 94% when considering 6 user reviews from 1 recognized software review sites. 

87% 

of users recommend this product

Heap has a 'great' User Satisfaction Rating of 87% when considering 1528 user reviews from 4 recognized software review sites. 

User Review Scores 

**G2.com, Inc** 

n/a 

**4.4** (1087) 

**Capterra Inc** 

**4.7** (6) 

**4.5** (40) 

**Gartner, Inc** 

n/a 

**4.2** (21) 

**TrustRadius** 

n/a 

**4.1** (380) 

### Awards 

SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. 

Quantum Metric stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. 

![User Favorite Award]()

No awards.

### Product Assistance 

Training Resources 

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

Support 

Email

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Email

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

### Product Basics 

Company Size 

i 

Small

Medium

Large

Small

Medium

Large

Platforms Supported 

Windows

Mac

Linux

Android

Chromebook

Windows

Mac

Linux

Android

Chromebook

Deployment Supported 

Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

Customers 

Delivery.com

OLX

TaskRabbit

we're gathering data

Comparison of Top Alternatives 

[Quantum Metric Alternatives ](https://www.selecthub.com/product-analytics-software/quantum-metric/alternatives/) 

[Heap Alternatives ](https://www.selecthub.com/product-analytics-software/heap-analytics/alternatives/) 

### Screenshots 

![Screenshots]() 

![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() 

### Key Features 

* **Real-Time Analytics:** Provides immediate insights into user behavior, allowing for quick identification of trends and issues as they occur.
* **Session Replay:** Offers a detailed playback of user interactions on your website, helping to pinpoint exactly where users encounter difficulties.
* **Heatmaps:** Visualizes user engagement on different parts of a webpage, highlighting areas of high interaction and those that are overlooked.
* **Funnel Analysis:** Tracks the user journey through conversion paths, identifying drop-off points that need optimization.
* **Error Detection:** Automatically detects and alerts you to errors and anomalies in user sessions, facilitating prompt resolution.

read more... 

* **Engagement Metrics:** Track and improve engagement metrics, including active users, usage frequency, repeat usage, spending and more. Identify profitable users and calibrate changes to boost engagement. Engage users with emails and other customer success touchpoints to provide a seamless experience.
* **Data Dictionary:** Ensure the data is clean, organized and understandable. Centralize definitions, standardize naming conventions and categorize events for quick identification.
* **Event Visualizer:** Find, name and manage user events through the event visualizer. Locate auto-captured events or create new events, assign labels or apply definitions and add custom context to events with clicks.
* **Data Governance:** Grant control permissions to view, modify and report data. Ensure data access with role-based projects. Categorize events, segments, personal sandboxes, reports and staging environments to keep the account clean and organized.
* **Capture Data:** Capture all user interactions and behavioral data on the website in the form of a click, swipe, pageview, tap and fill without relying on manual tracking. It helps explore user data and uncover useful insights.

read more... 

### Top Alternatives in Product Analytics Software 

[  Amplitude ](https://www.selecthub.com/p/product-analytics-software/amplitude-analytics/) [  baremetrics ](https://www.selecthub.com/p/product-analytics-software/baremetrics/) [  Countly ](https://www.selecthub.com/p/product-analytics-software/countly/) [  Flywheel ](https://www.selecthub.com/p/product-analytics-software/flywheel-analytics/) [  Gainsight PX ](https://www.selecthub.com/p/product-analytics-software/gainsight-px/) [  Heap ](https://www.selecthub.com/p/product-analytics-software/heap-analytics/) [  LogRocket ](https://www.selecthub.com/p/product-analytics-software/logrocket/) [  Mixpanel ](https://www.selecthub.com/p/product-analytics-software/mixpanel/) [  Rakam ](https://www.selecthub.com/p/product-analytics-software/rakam/) [  SmartLook ](https://www.selecthub.com/p/product-analytics-software/smartlook/) 

### Head-to-Head Comparison 

![Quantum Metric Software Tool]() 

![Amplitude Software Tool]() 

[Quantum Metric VS Amplitude](https://www.selecthub.com/product-analytics-software/quantum-metric-vs-amplitude-analytics/) 

![Quantum Metric Software Tool]() 

![baremetrics Software Tool]() 

[Quantum Metric VS baremetrics](https://www.selecthub.com/product-analytics-software/quantum-metric-vs-baremetrics/) 

![Quantum Metric Software Tool]() 

![Countly Software Tool]() 

[Quantum Metric VS Countly](https://www.selecthub.com/product-analytics-software/quantum-metric-vs-countly/) 

![Quantum Metric Software Tool]() 

![Gainsight PX Software Tool]() 

[Quantum Metric VS Gainsight PX](https://www.selecthub.com/product-analytics-software/quantum-metric-vs-gainsight-px/) 

![Quantum Metric Software Tool]() 

![Heap Software Tool]() 

[Quantum Metric VS Heap](https://www.selecthub.com/product-analytics-software/quantum-metric-vs-heap-analytics/) 

![Quantum Metric Software Tool]() 

![LogRocket Software Tool]() 

[Quantum Metric VS LogRocket](https://www.selecthub.com/product-analytics-software/logrocket-vs-quantum-metric/) 

![Quantum Metric Software Tool]() 

![Mixpanel Software Tool]() 

[Quantum Metric VS Mixpanel](https://www.selecthub.com/product-analytics-software/mixpanel-vs-quantum-metric/) 

![Quantum Metric Software Tool]() 

![SmartLook Software Tool]() 

[Quantum Metric VS SmartLook](https://www.selecthub.com/product-analytics-software/quantum-metric-vs-smartlook/) 

![Quantum Metric Software Tool]() 

![Userpilot Software Tool]() 

[Quantum Metric VS Userpilot](https://www.selecthub.com/product-analytics-software/quantum-metric-vs-userpilot/) 

**About SelectHub (and our data)** 

We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies.

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

![SelectHub Products Reporting and Analytics]() 

![SelectHub Products Cost and Pricing Guide]() 

**Tier 1:**  
Fully/moderately supported out-of-the-box allowing for quick and easy deployment.  
Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. 

**Tier 2:**  
Supported with workarounds or add-ons that may require additional costs.  
Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. 

**Tier 3:**  
Requires partner integrations or custom development that is often at an additional cost.  
Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 

[Close](#)

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