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Benefits and Insights

Why use Microsoft Project?

Key differentiators & advantages of Microsoft Project

  • Take Advantage of Tight Microsoft Integrations: Microsoft Project has a lot to offer for teams who already use other MS applications. The solution integrates well with other products in the Office suite, including Word, PowerPoint and Excel. 
  • Capture Work Hours: The system includes timesheets where team members can fill out their hours worked by day and task. The approval process is simple, with the option for managers to add notes if they reject a submission. Timesheets give insight into project progress and help keep it within time and budget limits. 
  • View Multiple Timelines: Get the big picture across every facet of a project with a visual layout of tasks and milestones. You can customize what information appears on the timelines as well as share timelines with project stakeholders. 
  • Collaborate Efficiently: Microsoft Project seamlessly integrates with Skype for Business, keeping your team connected at all times via video calls and chat rooms. Direct access to Skype means everyone can stay on one platform rather than switching between apps. 
  • Simplify Project Planning: Whether your team uses waterfall, agile or a hybrid method, a number of tools such as Gantt charts and pulldown menus are available to aid project planning. Your team can also work in sprints using a Kanban layout. 

Industry Expertise

Microsoft Project is used by companies around the world. Customers span a range of industries that include financial services, government, healthcare, education, energy and software.

Key Features

  • Resource Management: Managers can set their teams up for success by requesting resources so that projects are properly staffed. During projects, heap maps make it easy to pinpoint overworked or underused resources. Analytics tools let managers project usage, monitor progress and address issues. 
  • Portfolio Optimization: Microsoft Project uses tools such as analysis scatter charts to model different scenarios. This helps users make strategic decisions. This feature also allows you to weigh project proposals against strategic business drivers while taking organizational cost and resource constraints into consideration. 
  • Reports: Microsoft Project offers a number of reports — dashboard, progress and cost — that provide insight into important project metrics. Individual reports include burndowns, project overviews, critical tasks, cash flow, earned value, late tasks and others. You also have the option to create a customized report from four template types: blank, chart, table and comparison. 
  • BI Capability: Gain visibility across portfolios by connecting Microsoft Project with business intelligence apps such as Power BI Pro. Native OData supports data aggregation, allowing you to expand the view to other business systems for more comprehensive insights. 
  • Proposal Evaluation: Microsoft Project lets you gather project ideas across your organization and use standardized processes to evaluate them. You can then funnel project charters and business cases to management for review and approval. 


Microsoft Project Suite Support

Microsoft Project has several ways for users to get their questions answered or learn more about the software. With email, phone and support tickets available, you can use a support method that works best for you. While Microsoft doesn't have any instructor-led courses, there are a number of free, self-guided options.


mail_outlineEmail: No support email address is listed, but you can submit a simple contact form describing your issue via the support section of the Microsoft website. Live chat is also available, as is the option to tag the official support Twitter account, @MicrosoftHelps.
phonePhone: The main support phone number for the U.S. is +1 (800) 642-7676. Customer service agents answer calls Monday – Friday, 5 a.m. to 9 p.m. PT, and on the weekends from 6 a.m. to 3 p.m. PT. Global customer service numbers are available on the Microsoft website.
schoolTraining: Microsoft provides a set of self-guided training courses. The combination of articles, videos and downloadable PDFs takes users through everything from initial setup to accomplishing specific tasks.
local_offerTickets: Creating support requests is only possible after logging in to your Microsoft account.

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