Product Information

Benefits and Insights

Why use Microsoft Project?

Key differentiators & advantages of Microsoft Project

  • Integrations: Integrates well with other products in the Office suite, including Word, PowerPoint and Excel. 
  • Capture Work Hours: Includes timesheets where team members can fill in hours worked by day and task. Has a simple approval process that lets managers add notes if they reject a submission. Timesheets give insight into project progress and help keep it within time and budget limits.  
  • View Multiple Timelines: Get the big picture of every facet of a project with a visual layout of tasks and milestones. Customize what information appears on timelines and share them with project stakeholders. 
  • Collaborate Efficiently: Integrates with Skype for Business, keeping your team connected via video calls and chat rooms. Direct access to Skype ensures users don’t have to switch between apps.  
  • Simplify Project Planning: Supports waterfall, agile, hybrid method, Gantt charts and pulldown menus to aid project planning. Lets users work in sprints using a Kanban layout. 

Industry Expertise

Microsoft Project is used by companies around the world. Customers span a range of industries that include financial services, government, healthcare, education, energy and software.

Key Features

  • Resource Management: Set up teams for success by requesting resources. Heat maps help identify overworked or underused resources. Lets managers project usage, monitor progress and address issues using analytics.  
  • Portfolio Optimization: Models different scenarios using tools like analysis scatter charts. Weigh project proposals against strategic business drivers with organizational cost and resource constraints in mind. 
  • Reports: Offers a number of reports that include a dashboard, progress and cost that provide insight into project metrics. Individual reports include burndowns, project overviews, critical tasks, cash flow, earned value, late tasks and more. Create a customized report from four template types: blank, chart, table and comparison.  
  • BI Capability: Connect with business intelligence apps like Power BI Pro to gain visibility across portfolios. Supports data aggregation to gain comprehensive insights. 
  • Proposal Evaluation: Gather project ideas, use standardized processes to evaluate them and funnel project charters and business cases to management for review and approval.


Some of the product limitations include:
  •  Has a steep learning curve.  
  •  Allocating resources becomes difficult while working with multiple people per team.  
  •  Customization is not easy.  

Microsoft Project Suite Support

mail_outlineEmail: Email address for support is not listed.
phonePhone: Call +1 (800) 642-7676 for support. Global customer service numbers are available on the website.
schoolTraining: Microsoft provides a set of self-guided training courses, articles, videos and downloadable PDFs for implementation and other queries.
local_offerTickets: Tickets can be created by logging in to your account.

Microsoft Project Reviews

Average customer reviews & user sentiment summary:

3251 reviews


of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.


  • User Friendly: The platform’s functionalities are intuitive and easy to use, as noted by approximately 80% of users who mention the system’s usability.
  • Project Scheduling: Approximately 81% of the users find its project scheduling capabilities helpful.
  • Feature-Rich: Approximately 81% of the users who mentioned features said the system provides everything required for proper project handling. It can handle complex projects, create Gantt charts, project timelines and reports.
  • Customization: Nearly 61% of users who mentioned customization said its customization options were helpful. It integrates with ClearQuest seamlessly and 67% of users find its integrations helpful.
  • Support: Support is responsive, knowledgeable and helpful, as reported by 100% of reviewers who mention support.
  • Templates: Approximately 80% of users who mentioned templates find them to be helpful as they display data in an organized manner.


  • Learning Curve: Nearly 96% of the users that mentioned accessibility think that the software has a steep learning curve.
  • Efficiency: About 72% of users that mentioned efficiency said the software improved their process optimization.
  • Collaboration: Close to 83% of the users who mention collaboration said that Project does not facilitate collaborative processes well.
  • Cost: Approximately 94% of the users who mention cost think that its price is prohibitive and that the software is very expensive for the features it offers.

Researcher's Summary:

Microsoft Project offers a robust suite of project management capabilities, and most users find that the system is easy to use. It’s customization capabilities allow most businesses to configure the system to meet specific business needs, and most issues with the system are resolved by contacting customer support. Users also note that the implementation process is lengthy and difficult. It also does not facilitate collaboration.

User Sentiment i

Based on 3251 reviews:

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