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Benefits and Insights

Why use Changepoint?

Key differentiators & advantages of Changepoint

  • Increase revenue 
  • Drive strong margins 
  • Ensure high levels of customer satisfaction 
  • Increase market share 
  • Participate as a strategic member of the business.

Key Features

  • Portfolio Management: Gain visibility and handle projects across methodologies while aligning them to business strategies. View data, mitigate risks, enhance velocity and boost capacity. Users can evolve, tweak and adapt their portfolios with robust capabilities. 
  • Powerful Analytics: Gain in-depth insights through analytics and executive dashboards to maintain the pace of strategic initiatives. Understand crucial business operations to enhance profitability and efficiency. Leverage AI to get real-time dashboards while uncovering new trends and opportunities. 
  • Resource Management: Match projects with the right employees to drive efficient project delivery. Get increased visibility into all workstreams for competitive advantage. Select projects based on resource readiness without having to go through detailed project timelines. 
  • Initiative Alignment: Users can design programs and projects to drive their businesses forward. Align project initiatives and goals with business strategy. Prioritize new projects according to strategic goals with intuitive drag-and-drop functionality. 
  • Outcome Management: Manage outcomes by delivering projects on time and within budget allocations. Get thorough insights into project status, resource utilization and potential hurdles to meet desired results. 
  • Financial Management: Leverage integrated financial management abilities for projects to gain a well rounded operational visibility. Streamline invoicing and financial reporting to ensure the production and utilization of reliable and consistent data. Control finances throughout the customer lifecycle and boost financial performance to drive profitability. 

Limitations

This product has the following limitations as of writing this review:

  •  UI is clunky and non-intuitive. Screen clues are unhelpful in learning to use tools. 
  •  Data model and reporting capabilities are complex.;
  •  Doesn’t offer mobile-friendly experience. 
  •  Logs out frequently. 
  •  Navigation is difficult with instructor-led support. 
  •  Limited browser support offered. 

Suite Support

mail_outlineEmail: Email inquiries can be sent to [email protected]
phonePhone: Phone queries can be directed to (206) 341 9117 or toll-free number (888) 341-9117.
schoolTraining: Changepoint’s site features numerous blogs, training resources, case studies, tutorial videos, guides, infographics and more to help users on various topics related to product set-up and issues faced.
local_offerTickets: Users can submit tickets through Changepoint’s site.

Changepoint Reviews

Average customer reviews & user sentiment summary:

144 reviews

80%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Functionality: Changepoint is a highly configurable solution that offers a unified view of projects and portfolios across teams and handles all components of project management, including tasks, risks, capacity and change management, as reported by approximately 86% of the users who mention the product's functionality.
  • Flexible: The system is quite flexible from project fields to dynamics and adapts according to an organization’s growing needs, noted by nearly 78% of customers who talked about its flexibility.
  • Customizations: Approximately 72% of the reviewers who mentioned customization observed that the solution is fully customizable with a multitude of options to customize output data using custom fields and dynamics.
  • Support: The system is backed by prompt and friendly customer support that ensures that issues are resolved at the earliest, noted by nearly 85% of the users who talked about support services.

Cons

  • Not Intuitive: The system is not user friendly and requires a steep learning curve to get acquainted with its features, reported nearly 71% of reviewers who mentioned the system’s usability.
  • Cost: Nearly 90% of the users who mentioned cost noted that Changepoint is expensive to adopt for smaller teams looking for more functionalities, and requires a license to be purchased per user.
  • Reporting: Reporting tools are difficult to learn and require training to prepare visually appealing and customized reports, observed by about 76% of customers who mentioned reporting.
  • Administration: Approximately 80% of reviewers who talked about administration remarked that it lacks tools for onboarding and offboarding staff and comes with outdated admin capabilities.
  • Task Boards: The system doesn’t allow customizing task boards, lacks a matrix for group tasks and cannot handle different projects simultaneously, noted 84% of reviewers who mentioned task boards.

Researcher's Summary:

Changepoint is a dynamic solution that offers visibility into project status across an organization’s portfolio. It comes with robust tools to handle complex projects while simplifying monitoring, planning, analyzing and forecasting. It provides a knowledge base of errors that helps execute projects with reduced mistakes and increased transparency. It is a flexible tool that can be tailored according to an organization’s requirements and offers extensive customizations. However, its UI is not intuitive, reporting functions require training to use, and it is expensive for businesses looking for an affordable tool with wider functions.

User Sentiment i

Based on 144 reviews:

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