--- description: "Lattice vs 15Five: Which solution wins in 2026? Compare pricing, features, and analyst ratings side-by-side to find the best Performance Management Systems for your business." --- [Home](https://www.selecthub.com/) > [Performance Management](https://www.selecthub.com/category/performance-management/) > [Performance Management Systems](https://www.selecthub.com/c/performance-management-software/) > [Lattice](https://www.selecthub.com/p/performance-management-software/lattice/) > Lattice vs 15Five # Lattice vs 15Five Last Updated: September 28th, 2026 We compared **[Lattice](https://www.selecthub.com/p/performance-management-software/lattice/)** vs. **[15Five](https://www.selecthub.com/p/performance-management-software/15five/)** to help you decide which product makes more sense for you. Our comparison is based on proprietary **[Performance Management Systems](https://www.selecthub.com/c/performance-management-software/)** data from our **[software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=Performance+Management+Systems&cta=performance-management-software)**, user reviews and publicly available information about each product’s features and pricing. [Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Analyst Ratings](#analyst-rating-section) [Comparison Charts](#product-comparison-charts) [Screenshots](#product-screenshots) Remove Add to Compare [![Lattice Software Tool](https://cdn.selecthub.com/products/972ededf6c4d7c1405ef53f27d961eda-f1c41763944de25c99a376c61543a3a6/resources/normal/logo.png?1693318114)](https://www.selecthub.com/p/performance-management-software/lattice/) [![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg)](#awards-section) Remove Add to Compare [![15Five Software Tool](https://cdn.selecthub.com/products/a2f04745390fd6897d09772b2cd1f581-c3d517943e4887e6d738cce95a22206a/resources/normal/logo.png?1693318146)](https://www.selecthub.com/p/performance-management-software/15five/) [![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg)](#awards-section) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Performance+Management+Systems&product_name=Lattice&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F972ededf6c4d7c1405ef53f27d961eda-f1c41763944de25c99a376c61543a3a6%2Fresources%2Fnormal%2Flogo.png%3F1693318114) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Performance+Management+Systems&product_name=Lattice&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F972ededf6c4d7c1405ef53f27d961eda-f1c41763944de25c99a376c61543a3a6%2Fresources%2Fnormal%2Flogo.png%3F1693318114)    [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Performance+Management+Systems&product_name=Lattice&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F972ededf6c4d7c1405ef53f27d961eda-f1c41763944de25c99a376c61543a3a6%2Fresources%2Fnormal%2Flogo.png%3F1693318114&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Performance+Management+Systems&product_name=Lattice&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F972ededf6c4d7c1405ef53f27d961eda-f1c41763944de25c99a376c61543a3a6%2Fresources%2Fnormal%2Flogo.png%3F1693318114&price=2) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Performance+Management+Systems&product_name=15Five&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa2f04745390fd6897d09772b2cd1f581-c3d517943e4887e6d738cce95a22206a%2Fresources%2Fnormal%2Flogo.png%3F1693318146) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Performance+Management+Systems&product_name=15Five&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa2f04745390fd6897d09772b2cd1f581-c3d517943e4887e6d738cce95a22206a%2Fresources%2Fnormal%2Flogo.png%3F1693318146)    [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Performance+Management+Systems&product_name=15Five&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa2f04745390fd6897d09772b2cd1f581-c3d517943e4887e6d738cce95a22206a%2Fresources%2Fnormal%2Flogo.png%3F1693318146&price=1) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Performance+Management+Systems&product_name=15Five&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa2f04745390fd6897d09772b2cd1f581-c3d517943e4887e6d738cce95a22206a%2Fresources%2Fnormal%2Flogo.png%3F1693318146&price=1) ### Products Insights Overall Rating Comparison [Analyst RatingLattice - Analyst Score: 87 out of 100 87 Detailed Analysis](#analyst-rating-section) [User Sentiment![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) (4105 Reviews)](#user-sentiment-section) [Analyst Rating15Five - Analyst Score: 89 out of 100 89 Detailed Analysis](#analyst-rating-section) [User Sentiment![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) (2686 Reviews)](#user-sentiment-section) Price Starts From $11/User, Monthly [Free Trial is available →]() $4/User, Monthly [14 Day Free Trial is available →]() Pros What we like about Lattice and 15Five: - Performance reviews support 360 feedback, self-assessments, and customizable or template-based cycles - Goal and OKR tracking keeps individual objectives visible and tied to broader company direction - Feedback tools connect with Slack and email, keeping feedback in the flow of daily work - Updates feature lets managers check in on team progress and wellbeing on a custom schedule - Weekly check-ins surface blockers early without waiting for formal review cycles - High Five recognition ties peer shout-outs to performance leaderboards, making acknowledgment visible and trackable - Manager effectiveness indicator combines engagement, turnover, and upward feedback into a single consolidated view - Manager coaching add-ons include microlearning courses, live training sessions, and an AI coaching assistant Cons What we dislike about Lattice and 15Five: - Pre-built templates may not suit organizations with highly complex or industry-specific performance processes - Some users report a steep learning curve, especially for administrators who configure reviews and workflows - Integration depth with existing HR systems can vary, sometimes creating friction in data flow - The breadth of features can feel overwhelming, and navigation between reviews, check-ins, and goals isn't always intuitive - Survey questions can become repetitive over time, leading to lower employee engagement with the feature - Not a strong fit if you need robust OKR setting, deep career management, or compliance-heavy workflows ### Our Review **Bottom line:** Lattice is the better pick if you want a structured performance management platform built around goal alignment, continuous feedback, and formal review cycles. 15Five fits better if you're focused on employee engagement, manager effectiveness, and a lighter-touch cadence built around weekly check-ins. Lattice is well-suited for HR teams that run structured review cycles and want goals tightly connected to company-wide objectives. Its OKR tracking, flexible review configurations, and recognition features make it a strong fit if performance management is a core part of your HR strategy. If you also need an HRIS layer alongside performance tools, Lattice's modular setup covers more ground than 15Five. 15Five is built for organizations that already have an HRIS and want to layer on engagement and manager development. It's a good fit for mid-market to large teams where manager quality directly affects retention. The Manager Effectiveness Indicator and coaching add-ons give people leaders a structured way to improve — something Lattice doesn't match at the same depth. On pricing, Lattice starts at $11 per user per month. 15Five's entry tier starts at $4 per user per month for engagement-only features, with the full performance suite running $11 per user per month and the complete platform at $16 per user per month, all billed annually. If you only need engagement tools, 15Five's lower entry point makes it more accessible. For the full feature set, costs land in a similar range. 15Five has real limitations worth knowing: it's not built for compliance-heavy environments, its AI capabilities are less mature than Lattice's, and smaller teams may find it overkill. Lattice, on the other hand, can take time to configure and may feel rigid if your performance process doesn't map cleanly to its templates. If your priority is structured goal management and formal reviews, Lattice is the stronger foundation. If you want to improve how managers lead day to day, 15Five is the more focused tool. ### Analyst Rating Summary Overall Scores Based on the research and analysis by SelectHub's team of research analysts, Lattice has an analyst rating of 87. By comparison 15Five has an analyst rating of 89. Lattice - Analyst Score: 87 out of 100 87 15Five - Analyst Score: 89 out of 100 89 Features Comparison **1-on-1s** Schedule, prepare for, and document productive conversations with your team members to support their growth and address challenges in real time, making performance coaching part of your daily rhythm. 100 83 **360 Degree Performance Review** Gather honest, well-rounded feedback from peers, direct reports, and managers, giving you a full, unbiased picture of an employee's impact and development needs. 100 88 **AI-Based Capabilities** Unlock hidden trends and potential biases in your performance data with intelligent suggestions and summaries that cut down on administrative effort for everyone. 20 40 Show More [Show More]() Strengths The best features of Lattice and 15Five as judged by user reviews and analyst validation. 1-on-1s 360 Degree Performance Review Employee Check-ins Management Employee Surveys Goal Management Employee Check-ins Management Employee Recognition Mobile Capabilities Review and Feedback Management Talent Management ### Analyst Ratings for Functional Requirements Customize This Data [Customize This Data]() How Lattice and 15Five compare against the top 12 functional requirements as defined by SelectHub project data. *Lattice15Five+ Add Product [+ Add Product]()* 1-on-1s 360 Degree PerformanceReview AI-Based Capabilities Dashboard AndReporting Employee Check-insManagement Employee Recognition Employee Surveys Goal Management Mobile Capabilities Platform Capabilities Review And FeedbackManagement Talent Management 100 100 20 66 100 43 100 100 88 94 100 88 83 88 40 57 100 100 98 86 100 97 100 100 0 25 50 75 100 Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Read more **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **1-on-1s** Schedule, prepare for, and document productive conversations with your team members to support their growth and address challenges in real time, making performance coaching part of your daily rhythm. *100%* *0%* *0%* *83%* *0%* *17%* **360 Degree Performance Review** Gather honest, well-rounded feedback from peers, direct reports, and managers, giving you a full, unbiased picture of an employee's impact and development needs. *100%* *0%* *0%* *83%* *0%* *17%* **AI-Based Capabilities** Unlock hidden trends and potential biases in your performance data with intelligent suggestions and summaries that cut down on administrative effort for everyone. *20%* *0%* *80%* *40%* *0%* *60%* **Dashboard And Reporting** Visualize your team's overall performance and progress toward company goals in real-time with easy-to-read charts and customized reports that show you exactly where to focus. *64%* *0%* *36%* *55%* *0%* *45%* **Employee Check-ins Management** Maintain a continuous pulse on employee sentiment, workload, and roadblocks through regular, short progress updates, ensuring you can proactively adjust priorities and offer support. *100%* *0%* *0%* *100%* *0%* *0%* **Employee Recognition** Celebrate wins and give timely praise to colleagues by acknowledging their efforts publicly, strengthening team culture and motivating higher performance. *43%* *0%* *57%* *100%* *0%* *0%* **Employee Surveys** Collect anonymous, timely feedback on morale, engagement, and company culture directly from your people, so you can clearly understand what matters most to them. *100%* *0%* *0%* *100%* *0%* *0%* **Goal Management** Align individual priorities with company objectives using clear, tracked goals and progress updates, ensuring everyone knows how their work contributes to the bigger picture. *100%* *0%* *0%* *86%* *0%* *14%* **Mobile Capabilities** Access and update goals, give recognition, and complete reviews instantly from any device, keeping performance management simple and continuously moving, no matter where you are. *88%* *0%* *12%* *100%* *0%* *0%* **Platform Capabilities** Integrate smoothly with your existing HR systems and tools, providing a single, unified place for all performance data and simplifying your daily workflow. *92%* *0%* *8%* *92%* *0%* *8%* **Review And Feedback Management** Simplify and track your entire performance review cycle with structured forms, automated reminders, and a central location for all feedback, making the process fair and on time. *100%* *0%* *0%* *100%* *0%* *0%* **Talent Management** Link performance, career planning, and training needs in one place, helping you spot high-potential employees and ensure they develop the skills needed for future leadership. *88%* *0%* *12%* *100%* *0%* *0%* **Customize This Data For Your Unique Needs** and compare feature capabilities head-to-head CUSTOMIZE NOW [CUSTOMIZE NOW]() ### Analyst Ratings for Technical Requirements Customize This Data [Customize This Data]() Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Read more **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Integrations And Extensibility** Connect seamlessly with your existing tools like Slack and Google Workspace, pulling in data and reminders automatically to fit performance management into your daily flow. *69%* *0%* *31%* *85%* *0%* *15%* **Requirements Summary** Of typical requirements, 82.9% are fully supported out of the box by Lattice including 1-on-1s, 360 Degree Performance Review and Employee Check-ins Management. 15Five supports 85.4% and excels at Employee Check-ins Management, Employee Recognition and Mobile Capabilities. Lattice has an analyst rating of 87 and a user sentiment rating of 'excellent' based on 4105 reviews, while 15Five has an analyst rating of 89 and a user sentiment rating of 'excellent' based on 2686 reviews. Lattice and 15Five are both SelectHub award-winners. ### User Sentiment Summary Lattice has a user sentiment rating of 93 based on 4105 reviews. 15Five has a user sentiment rating of 93 based on 2686 reviews. ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 4105 reviews ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 2686 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 93% *of users recommend this product* Lattice has a 'excellent' User Satisfaction Rating of 93% when considering 4105 user reviews from 4 recognized software review sites. 93% *of users recommend this product* 15Five has a 'excellent' User Satisfaction Rating of 93% when considering 2686 user reviews from 2 recognized software review sites. User Review Scores**G2.com, Inc** **4.7** (3815) **4.6** (1795) **Software Advice, Inc** **4.5** (122) n/a **Capterra Inc** n/a **4.7** (891) **Gartner, Inc** **4.5** (31) n/a **TrustRadius** **4.1** (137) n/a ### Awards SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. SelectHub research analysts have evaluated Lattice and concluded it earns best-in-class honors for 1-on-1s, Employee Check-ins Management, Goal Management and Review and Feedback Management. Lattice stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]( "User Favorite Award") ![1-on-1s Award]( "1-on-1s Award") Show more ![Employee Check-ins Management Award]( "Employee Check-ins Management Award") ![Goal Management Award]( "Goal Management Award") ![Review and Feedback Management Award]( "Review and Feedback Management Award") SelectHub research analysts have evaluated 15Five and concluded it deserves the award for the Best Overall Performance Management Systems available today and earns best-in-class honors for Employee Check-ins Management, Employee Recognition, Mobile Capabilities, Review and Feedback Management, Talent Management and Integrations and Extensibility. 15Five stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![Analysts' Pick Award]( "Analysts' Pick Award") ![User Favorite Award]( "User Favorite Award") Show more ![Employee Check-ins Management Award]( "Employee Check-ins Management Award") ![Employee Recognition Award]( "Employee Recognition Award") ![Mobile Capabilities Award]( "Mobile Capabilities Award") ![Review and Feedback Management Award]( "Review and Feedback Management Award") ![Talent Management Award]( "Talent Management Award") ![Integrations and Extensibility Award]( "Integrations and Extensibility Award") ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Comparison of Top Alternatives [Lattice Alternatives](https://www.selecthub.com/performance-management-software/lattice/alternatives/) [15Five Alternatives](https://www.selecthub.com/performance-management-software/15five/alternatives/) ### Screenshots ![Screenshots]()![Screenshots]()![Screenshots]() ![Screenshots]()![Screenshots]()![Screenshots]() ### Key Features - **Performance reviews** – Supports 360-degree reviews with self, peer, manager, and direct report feedback, plus project-based and automated review cycles with customizable templates. - **1:1 meeting agendas** – Managers and employees co-create meeting agendas in advance, with Lattice prompting note-taking on key points and next steps for follow-up. - **Employee recognition** – A public praise wall lets teams celebrate achievements company-wide, with prompts to link recognition to specific company values and a dedicated Slack channel for feedback. - **Goals and OKRs** – Goals stay visible by integrating directly into workflows, with analytics and reporting turning progress data into actionable insights. - **Updates** – A weekly questionnaire checks in on employee progress, wellbeing, and blockers, with customizable questions and scheduling for both public team-wide and private manager check-ins. - **Performance reviews** – Supports full 360-degree review cycles with self-assessments, peer feedback, and upward manager evaluations, with built-in templates or fully custom questions, competencies, and rating scales. - **1:1 agendas** – Both managers and employees can add agenda items before or during meetings, with calendar integrations for Google and Outlook to auto-schedule sessions and link agendas to events. - **Employee recognition** – High Five recognition lets employees and managers send public shout-outs through Slack or Teams, tracked through performance leaderboards rather than disappearing in chat threads. - **Manager effectiveness indicator** – Combines team engagement scores, turnover rates, 1:1 frequency, and upward feedback into a single indicator, updated automatically after each review cycle or survey. - **Talent calibration** – A 9-box grid in the Talent Matrix visualizes employee performance versus potential across the organization, supporting succession planning and identification of high performers. ### Top Alternatives in Performance Management Systems [![15Five Software Tool]()--- 15Five](https://www.selecthub.com/p/performance-management-software/15five/) [![AssessTEAM Software Tool]()--- AssessTEAM](https://www.selecthub.com/p/performance-management-software/assessteam/) [![Betterworks Software Tool]()--- Betterworks](https://www.selecthub.com/p/performance-management-software/betterworks/) [![eloomi Software Tool]()--- eloomi](https://www.selecthub.com/p/lms-software/eloomi/) [![Engagedly Software Tool]()--- Engagedly](https://www.selecthub.com/p/talent-management-system/engagedly/) [![Leapsome Software Tool]()--- Leapsome](https://www.selecthub.com/p/hr-management-software/leapsome/) [![Performance Pro Software Tool]()--- Performance Pro](https://www.selecthub.com/p/performance-management-software/performance-pro/) [![Performly Intra Software Tool]()--- Performly Intra](https://www.selecthub.com/p/performance-management-software/performly-intra/) [![Performly Talent Software Tool]()--- Performly Talent](https://www.selecthub.com/p/performance-management-software/performly-talent/) [![PerformYard Software Tool]()--- PerformYard](https://www.selecthub.com/p/performance-management-software/performyard/) [![Plai Team Software Tool]()--- Plai Team](https://www.selecthub.com/p/performance-management-software/plai-team/) [![Profit.co Software Tool]()--- Profit.co](https://www.selecthub.com/p//profit-co/) [![Quantum Workplace Software Tool]()--- Quantum Workplace](https://www.selecthub.com/p/employee-experience-software/quantum-workplace/) [![Reflektive Software Tool]()--- Reflektive](https://www.selecthub.com/p/performance-management-software/reflektive/) [![Trakstar Software Tool]()--- Trakstar](https://www.selecthub.com/p/performance-management-software/trakstar/) ### Related Categories Lattice and 15Five can also be found with other leading products in these categories: [Employee Engagement Software](https://www.selecthub.com/c/employee-engagement-software/) [Talent Assessment Tools](https://www.selecthub.com/c/talent-assessment-tools/) Show more [Employee Engagement Software](https://www.selecthub.com/c/employee-engagement-software/) [Talent Assessment Tools](https://www.selecthub.com/c/talent-assessment-tools/) [Talent Intelligence Software](https://www.selecthub.com/c/talent-intelligence-platforms/) Show more ### Head-to-Head Comparison ![Lattice Software Tool]() ![ClearCo Software Tool]() [Lattice VS ClearCo](https://www.selecthub.com/performance-management-software/lattice-vs-clearcompany/) ![Lattice Software Tool]() ![Engagedly Software Tool]() [Lattice VS Engagedly](https://www.selecthub.com/performance-management-software/lattice-vs-engagedly/) ![Lattice Software Tool]() ![Oracle Talent Management Software Tool]() [Lattice VS Oracle Talent Management](https://www.selecthub.com/performance-management-software/lattice-vs-oracle-talent-management/) ![Lattice Software Tool]() ![PeopleFluent Software Tool]() [Lattice VS PeopleFluent](https://www.selecthub.com/performance-management-software/lattice-vs-peoplefluent/) ![Lattice Software Tool]() ![Performance Pro Software Tool]() [Lattice VS Performance Pro](https://www.selecthub.com/performance-management-software/lattice-vs-performance-pro/) ![Lattice Software Tool]() ![PerformYard Software Tool]() [Lattice VS PerformYard](https://www.selecthub.com/performance-management-software/lattice-vs-performyard/) ![Lattice Software Tool]() ![Reflektive Software Tool]() [Lattice VS Reflektive](https://www.selecthub.com/performance-management-software/lattice-vs-reflektive/) ![Lattice Software Tool]() ![SuccessFactors Talent Management Software Tool]() [Lattice VS SuccessFactors Talent Management](https://www.selecthub.com/performance-management-software/lattice-vs-successfactors-talent-management/) ![Lattice Software Tool]() ![TalentGuard Software Tool]() [Lattice VS TalentGuard](https://www.selecthub.com/performance-management-software/lattice-vs-talentguard/) ![Lattice Software Tool]() ![talentReef Software Tool]() [Lattice VS talentReef](https://www.selecthub.com/performance-management-software/lattice-vs-talentreef/) ![Lattice Software Tool]() ![Trakstar Software Tool]() [Lattice VS Trakstar](https://www.selecthub.com/performance-management-software/lattice-vs-trakstar/) ![Lattice Software Tool]() ![Workday Talent Management Software Tool]() [Lattice VS Workday Talent Management](https://www.selecthub.com/performance-management-software/lattice-vs-workday-talent-management/) **About SelectHub (and our data)** We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() [Build Your Requirements](https://pmo.selecthub.com/perf-software-requirements-onsite/) ![SelectHub Products Cost and Pricing Guide]() [Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Performance%20Management%20Systems) **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Tier 2:** Supported with workarounds or add-ons that may require additional costs. Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 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