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Product Information

Benefits and Insights

Why use Gusto?

Key differentiators & advantages of Gusto

  • Easy-to-Use: Gusto easily guides users through set-up and features a user-friendly interface. 85% of clients state that Gusto is easier to use than previous systems they’ve tried. 
  • Cost Effective: Gusto offers users a one-month free trial before fully implementing the system. After the trial period users are charged on either a monthly basis or based on a price quote, depending on the business's needs. 
  • Assures Compliance: The solutions ability to check for updated tax law ensures that the proper documents are filed on time and in accordance with the most recent legislation. 75% of clients believe that Gusto makes compliance easier. 
  • Saves Time: Automatically process payroll and generate file tax documents. 75% of clients are able to process payroll in less than 10 minutes. 

Industry Expertise

Gusto serves more than 60,000 clients nationwide. They process billions of dollars in payroll and benefits annually for their clients.

Key Features

  • Automated Taxes: Gusto is able to automatically calculate, file and pay all payroll taxes in accordance with local and federal legislation. This includes both W-2’s and 1099 forms for employees and independent contractors. 
  • Payroll Reports: Users are able to generate and download a variety of reports for payroll history, bank transactions, paid time off and more. 
  • Calendar Sync: Payroll deadlines, birthdays and employee anniversaries can all be synced to your calendar in Google, Outlook or iCalendar. 
  • e-Signature: Users are able to sign and file important documents and forms electronically. This includes W-2’s, form 1099, form 940, 941 and form 8974. 


Limitations

Some of the product limitations include:
  •  Gusto does not offer integrated background check capabilities. 
  •  The solution does not offer a mobile app. 
  •  Gusto does not offer attendance management functionality. 
  •  Gusto does not provide multi-country support. 
  •  The solution does not support compensation management. 


Gusto Suite Support

mail_outlineEmail: Gusto offers email support to their subscribers and are available to answer specific questions via email. Web-based support is also available to subscribers through the online platform.
phonePhone: Phone support is available to all subscribers Monday-Friday during business hours, 8 a.m. to 5 p.m. PT.
schoolTraining: Gusto offers free learning resources to the public through their resources tab. The Help Center also offers specific information on how to set-up and use various features within the platform.

Cost of Ownership for Gusto

License/Subscription Cost
  • Gusto offers a subscription-based pricing model that is based on the number of users.
Maintenance Cost
  • The maintenance cost is included in the subscription fee.
Installation/Implementation Cost
  • There is neither an installation nor an implementation cost.
Customization Cost Pricing may vary depending on functional requirements such as health benefits, retirement plans, commuter benefits, etc.
Data Migration Cost/Change Management/Upfront Switching Cost Gusto provides free migration services while transitioning to the platform.
Recurring/Renewal Costs The cost is equivalent to the monthly subscription fee.

Gusto Reviews

Average customer reviews & user sentiment summary:

2802 reviews

93%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Easy to Use: Just under 70% of all reviewers found this product easy to use with 10% specifically praising the design.
  • Great Conflict Resolution: The customer service was noted for being helpful, knowledgeable and excellent at resolving errors.
  • Helpful Features: Around 40% of reviewers said they appreciated the functionality, particularly praising the tax system, deductions, payroll processing and multiple payment options.
  • Appropriate Pricing: Over 30% of users felt that the price was well worth the system.
  • Good for Small Business: This was called a good choice for small businesses in over 10% of reviews.

Cons

  • Issues with Certain Functionality: While around 40% felt the solution worked well, another 40% reported issues, especially with the time tracking and integration features.
  • Slow/Pushy Customer Support: Around 10% of users reported negative experiences with customer service. Of them around 50% felt the staff was pushy and trying to upsell them and 50% felt they had to wait too long for answers or couldn't get in touch with them online.

Researcher's Summary:

Gusto is a well-reviewed payroll solution which many users enjoy for its good design and easy-to-use features. It’s UI and payroll processing abilities in particular make it a popular choice for automating payroll. Many also feel it handles benefits and PTO well. Some say it's an affordable choice given what it does while others note that it’s on the pricey side. The time tracking features aren’t universally loved. Users are split on the integration abilities with around 10% satisfied and around 10% dissatisfied. All in all, it appears to be a good solution for small and medium-sized businesses looking to streamline their payroll. Keep an eye on the price and, as always, demo extensively before buying.

User Sentiment i

Based on 2802 reviews:

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