[Home](https://www.selecthub.com/) \> [Medical Practice Management](https://www.selecthub.com/category/medical-practice-management/) \> [Patient Engagement Software](https://www.selecthub.com/c/patient-engagement-software/) \> [Luma Health](https://www.selecthub.com/p/patient-engagement-software/luma-health/) \> Luma Health vs Relatient # Luma Health vs Relatient Last Updated: May 11th, 2026 Our analysts compared [Luma Health](https://www.selecthub.com/p/patient-engagement-software/luma-health/) vs [Relatient](https://www.selecthub.com/p/patient-engagement-software/relatient/) based on data from our 400+ point analysis of [Patient Engagement Software](https://www.selecthub.com/c/patient-engagement-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=Patient Engagement Software&cta=patient-engagement-software). [Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Analyst Ratings](#analyst-rating-section) [Comparison Charts](#product-comparison-charts) [Screenshots](#product-screenshots) Remove Add to Compare [![Luma Health Software Tool](https://cdn.selecthub.com/products/c3cbd51329ff1a0169174e9a78126ee1-ac347d35137e58ce81e0259339fb639c/resources/normal/logo.png?1693319221)](https://www.selecthub.com/p/patient-engagement-software/luma-health/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) Remove Add to Compare [![Relatient Software Tool](https://cdn.selecthub.com/products/d7ea7a7dde348753a17428282d46081e-eacf331f0ffc35d4b482f1d15a887d3b/resources/normal/logo.png?1693324797)](https://www.selecthub.com/p/patient-engagement-software/relatient/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Patient+Engagement+Software&product%5Fname=Luma%2BHealth&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc3cbd51329ff1a0169174e9a78126ee1-ac347d35137e58ce81e0259339fb639c%2Fresources%2Fnormal%2Flogo.png%3F1693319221) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Patient+Engagement+Software&product%5Fname=Luma%2BHealth&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc3cbd51329ff1a0169174e9a78126ee1-ac347d35137e58ce81e0259339fb639c%2Fresources%2Fnormal%2Flogo.png%3F1693319221) [Request Pricing](https://pmo.selecthub.com/get-product-pricing-medical/?category=Patient+Engagement+Software&product%5Fname=Luma%2BHealth&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc3cbd51329ff1a0169174e9a78126ee1-ac347d35137e58ce81e0259339fb639c%2Fresources%2Fnormal%2Flogo.png%3F1693319221&price=3) [Pricing](https://pmo.selecthub.com/get-product-pricing-medical/?category=Patient+Engagement+Software&product%5Fname=Luma%2BHealth&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc3cbd51329ff1a0169174e9a78126ee1-ac347d35137e58ce81e0259339fb639c%2Fresources%2Fnormal%2Flogo.png%3F1693319221&price=3) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Patient+Engagement+Software&product%5Fname=Relatient&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fd7ea7a7dde348753a17428282d46081e-eacf331f0ffc35d4b482f1d15a887d3b%2Fresources%2Fnormal%2Flogo.png%3F1693324797) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Patient+Engagement+Software&product%5Fname=Relatient&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fd7ea7a7dde348753a17428282d46081e-eacf331f0ffc35d4b482f1d15a887d3b%2Fresources%2Fnormal%2Flogo.png%3F1693324797) [Request Pricing](https://pmo.selecthub.com/get-product-pricing-medical/?category=Patient+Engagement+Software&product%5Fname=Relatient&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fd7ea7a7dde348753a17428282d46081e-eacf331f0ffc35d4b482f1d15a887d3b%2Fresources%2Fnormal%2Flogo.png%3F1693324797&price=1) [Pricing](https://pmo.selecthub.com/get-product-pricing-medical/?category=Patient+Engagement+Software&product%5Fname=Relatient&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fd7ea7a7dde348753a17428282d46081e-eacf331f0ffc35d4b482f1d15a887d3b%2Fresources%2Fnormal%2Flogo.png%3F1693324797&price=1) ### Products Insights Overall Rating Comparison [ Analyst Rating 86 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) (102 Reviews) ](#user-sentiment-section) [ Analyst Rating 64 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) (42 Reviews) ](#user-sentiment-section) Price Starts From $250 Monthly Free Trial is unavailable → $9 Monthly [ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Relatient&category=Patient Engagement Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/d7ea7a7dde348753a17428282d46081e-eacf331f0ffc35d4b482f1d15a887d3b/resources/normal/logo.png?1693324797) Pros What we like about Luma Health and Relatient: **Simplified communication:** Streamlines interactions between patients and providers through secure messaging, appointment reminders, and feedback surveys. **Enhanced patient engagement:** Empowers patients to take charge of their health with access to health records, health tracker integration, online appointment scheduling, and educational resources. **Improved workflow efficiency:** Automates tasks like appointment reminders and waitlist management, freeing up staff time for more meaningful interactions. **Reduced no-shows and cancellations:** Decreases missed appointments through proactive reminders and easy rescheduling options. **Improved Appointment Scheduling:** Users report reduced no-shows and cancellations due to timely reminders and easy rescheduling options. **Enhanced Patient Communication:** Streamlined two-way communication via text, email, and automated calls fosters better patient engagement and satisfaction. **Simplified Patient Outreach:** Automated appointment reminders, satisfaction surveys, and educational messages save time and streamline outreach efforts. **Enhanced Patient Experience:** Patients appreciate convenient online scheduling, appointment reminders, and accessible communication channels. Cons What we dislike about Luma Health and Relatient: **Limited customization options:** Users report some difficulty tailoring certain features and workflows to perfectly fit specific practice needs. **Occasional technical glitches:** Users have experienced occasional syncing delays and minor bugs, which can disrupt workflows and create frustration. **Cost concerns:** Some users have expressed that the pricing structure can be expensive, especially for smaller practices. **Patient onboarding challenges:** Getting patients to actively adopt and utilize the platform can require initial effort and guidance from staff. **Limited Customization:** Some users find customization options for branding and workflow adjustments to be restrictive. **Integration Challenges:** Occasional difficulties with integration with certain EHR systems or third-party tools can create data transfer issues. **Appointment Rescheduling:** Patients cannot directly cancel or reschedule appointments from SMS or email reminders, requiring manual action in Relatient's portal. **Patient Registration:** While Relatient streamlines appointment scheduling, it doesn't fully automate patient registration, still requiring some manual data entry. ### Our Review Luma Health paints a mixed picture in user reviews. Praised for its streamlined communication, empowered patients, and workflow efficiency, it faces criticism for limited customization, occasional glitches, and higher price tags. "Luma transformed our patient engagement," one user raves. "Appointment reminders cut no-shows in half, and patients love the secure messaging and online bill pay." Others echo this sentiment, highlighting Luma's "intuitive interface" and "patient-centric approach" compared to "clunky alternatives." However, some users find Luma less flexible. "Customization options are limited," one reviewer complains. "I wish I could personalize certain features to better fit our practice's workflow." Others mention occasional technical hiccups, calling them "frustrating workflow disruptions." Cost also emerges as a concern. "Compared to other patient engagement platforms, Luma can be expensive, especially for smaller practices," one user notes. This price point, coupled with the onboarding effort required to get patients actively using the platform, can be a hurdle for some. Overall, Luma Health shines in its ease of use and patient-centric features, but its customization limitations, technical glitches, and higher price tag might deter some users. Ultimately, the decision seems to hinge on individual practice needs and budget constraints. As one user aptly summarizes, "Luma is a powerful tool, but it's not a one-size-fits-all solution." Show more Relatient user reviews paint a picture of a patient engagement platform with both strong suits and room for improvement. Many praise its ease of use and intuitive interface, with one reviewer noting, "It's so easy to navigate, even for non-tech-savvy staff." This simplicity is often contrasted with the perceived complexity of competitors like Solutionreach, with users saying Relatient "feels much less clunky and overwhelming." Automated appointment reminders are a major selling point, with reviewers highlighting their effectiveness in reducing no-shows. One user shares, "Our no-show rate dropped from 15% to 5% after implementing Relatient's automated reminders. It's been a game-changer!" However, some users feel customization options are limited, particularly when compared to platforms like Zocdoc. One reviewer mentions, "I wish there was more flexibility in tailoring the appointment reminders to our specific practice." Additionally, reporting capabilities are sometimes seen as lacking compared to competitors, with a user saying, "The data insights are helpful, but I'd like to see more granular reporting options." Despite these drawbacks, Relatient's focus on patient communication and engagement is a major differentiator. Users appreciate features like two-way texting and appointment scheduling directly through the platform. One reviewer says, "Relatient makes it so much easier for patients to stay connected with our practice. They can ask questions, reschedule appointments, and even pay their bills, all within the app." Overall, Relatient seems to be a good fit for practices prioritizing user-friendliness and communication, especially those with smaller teams or less complex workflows. However, if extensive customization or in-depth reporting are crucial, other options might be a better bet. As one user aptly summarizes, "Relatient is like the friendly face of patient engagement software. It's easy to use, helps patients stay informed, and takes a lot of the hassle out of communication. But if you need a highly customizable powerhouse, you might need to look elsewhere." Show more ### Analyst Rating Summary Overall Scores Based on the research and analysis by SelectHub's team of research analysts, Luma Health has an analyst rating of 86\. By comparison Relatient has an analyst rating of 64. 86 64 Features Comparison **Dashboards and Reporting** Gain valuable insights into your health journey through clear summaries and progress reports, empowering you to make informed decisions about your care. 67 50 **Mobile Capabilities** Access your health information, schedule appointments, and connect with your care team anytime, anywhere, right from your phone. 100 40 **Patient Communication** Engage in secure, two-way conversations with your healthcare providers, ensuring your questions are answered and you feel heard every step of the way. 71 60 [Show More](#) [Show More](https://pmo.selecthub.com/customize-data/?category=Patient Engagement Software) Strengths The best features of Luma Health and Relatient as judged by user reviews and analyst validation. Mobile Capabilities Platform Capabilities Platform Security and Compliance Schedule Management Patient Payments Management Schedule Management ### Analyst Ratings for Functional Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Patient Engagement Software) How Luma Health and Relatient compare against the top 7 functional requirements as defined by SelectHub project data. Luma Health Relatient \+ Add Product [\+ Add Product](https://pmo.selecthub.com/customize-data/?category=Patient Engagement Software) Dashboards and Reporting Mobile Capabilities Patient Communication Patient PaymentsManagement Platform Capabilities Reputation Management Schedule Management 67 100 71 94 100 67 96 50 40 60 80 67 50 92 0 25 50 75 100 Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Dashboards And Reporting** Gain valuable insights into your health journey through clear summaries and progress reports, empowering you to make informed decisions about your care. 67% 0% 33% 50% 0% 50% **Mobile Capabilities** Access your health information, schedule appointments, and connect with your care team anytime, anywhere, right from your phone. 100% 0% 0% 40% 0% 60% **Patient Communication** Engage in secure, two-way conversations with your healthcare providers, ensuring your questions are answered and you feel heard every step of the way. 69% 0% 31% 54% 0% 46% **Patient Payments Management** Easily view, understand, and pay your healthcare bills online, making managing your financial responsibility for care simple and stress-free. 100% 0% 0% 80% 0% 20% **Platform Capabilities** Unlock a connected experience by integrating all your health tools and information in one seamless hub, making managing your care effortless. 100% 0% 0% 67% 0% 33% **Reputation Management** Help shape your care experience by easily sharing feedback and seeing how your input leads to a better healthcare journey for everyone. 67% 0% 33% 50% 0% 50% **Schedule Management** Take control of your appointments by easily scheduling, rescheduling, and confirming visits online, fitting healthcare into your life seamlessly. 92% 0% 8% 92% 0% 8% **Customize This Data For Your Unique Needs** and compare feature capabilities head-to-head [CUSTOMIZE NOW](#) [CUSTOMIZE NOW](https://pmo.selecthub.com/customize-data/?category=Patient Engagement Software) ### Analyst Ratings for Technical Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Patient Engagement Software) Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Integrations And Extensibility** Connect your existing healthcare systems and tools effortlessly, creating a unified and streamlined experience for all your health interactions. 86% 0% 14% 50% 0% 50% **Platform Security And Compliance** Rest assured your personal health information is always protected with top-tier security and privacy measures, keeping your data safe and compliant. 100% 0% 0% 78% 0% 22% **Requirements Summary** Of typical requirements, 82.9% are fully supported out of the box by Luma Health including Mobile Capabilities, Platform Capabilities and Platform Security And Compliance. Relatient supports 61.8% and excels at Schedule Management, Patient Payments Management and Platform Security And Compliance. Luma Health has an analyst rating of 86 and a user sentiment rating of 'excellent' based on 102 reviews, while Relatient has an analyst rating of 64 and a user sentiment rating of 'excellent' based on 42 reviews. Luma Health and Relatient are both SelectHub award-winners. ### User Sentiment Summary Luma Health has a user sentiment rating of 94 based on 102 reviews. Relatient has a user sentiment rating of 92 based on 42 reviews. ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 102 reviews ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 42 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 94% of users recommend this product Luma Health has a 'excellent' User Satisfaction Rating of 94% when considering 102 user reviews from 2 recognized software review sites. 92% of users recommend this product Relatient has a 'excellent' User Satisfaction Rating of 92% when considering 42 user reviews from 2 recognized software review sites. User Review Scores **Software Advice, Inc** **4.71** (51) **4.62** (21) **Capterra Inc** **4.7** (51) **4.6** (21) ### Awards SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. SelectHub research analysts have evaluated Luma Health and concluded it earns best-in-class honors for Platform Capabilities and Platform Security and Compliance. Luma Health stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() ![Platform Capabilities Award]() Show more ![Platform Security and Compliance Award]() Relatient stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Comparison of Top Alternatives [ Luma Health Alternatives](https://www.selecthub.com/patient-engagement-software/luma-health/alternatives/) [ Relatient Alternatives](https://www.selecthub.com/patient-engagement-software/relatient/alternatives/) ### Screenshots ![Screenshots]()![Screenshots]()![Screenshots]() ![Screenshots]()![Screenshots]()![Screenshots]() ### Key Features * **Notifications and Reminders:** Send patients automated appointment reminders in more than 20 languages. Update patients on the status of lab results with automated notifications. * **Secure Chat:** Connect with patients without using a third-party app. Coordinate with team members internally to streamline communication and triage care. * **Telehealth:** Treat patients remotely with secure video sessions. Send appointment reminders with a link to access telehealth calls without additional downloads. * **Patient Scheduling:** Imbed a scheduling widget on any website to enable patients to self-schedule appointments in real time. Integrate with EHRs to utilize rules-based scheduling guides to point patients to the right slot. * **Smart Waitlist:** Minimize patient wait times and cancellations by eliminating manual waitlist management. Contact waitlisted patients automatically to fill open appointment slots. read more... * **Patient self-scheduling:** Empowers patients to book appointments online or via mobile device, 24/7. * **Automated appointment reminders:** Sends customizable reminders via text, email, or phone calls to reduce no-shows. * **Two-way secure messaging:** Facilitates private communication between patients and providers for questions and follow-ups. * **Digital registration and forms:** Streamlines check-in and collects patient information online for a smoother experience. * **Mobile-friendly platform:** Patients can access features on their phones or tablets, anytime, anywhere. read more... ### Top Alternatives in Patient Engagement Software [ athenaOne ](https://www.selecthub.com/p/ehr-software/athenaone/) [ CipherHealth ](https://www.selecthub.com/p/patient-engagement-software/cipherhealth/) [ FollowMyHealth ](https://www.selecthub.com/p/patient-engagement-software/followmyhealth/) [ Klara ](https://www.selecthub.com/p/patient-engagement-software/klara/) [ Mend ](https://www.selecthub.com/p/mental-health-software/mend/) [ Millennia ](https://www.selecthub.com/p/patient-engagement-software/millennia-complete/) [ MyChart ](https://www.selecthub.com/p/patient-engagement-software/mychart/) [ NextGen Enterprise ](https://www.selecthub.com/p/ehr-software/nextgen-enterprise/) [ PerfectServe ](https://www.selecthub.com/p/patient-engagement-software/perfectserve/) [ Phreesia ](https://www.selecthub.com/p/patient-engagement-software/phreesia/) ### Related Categories Luma Health and Relatient can also be found with other leading products in these categories: [ Patient Scheduling Software ](https://www.selecthub.com/c/patient-scheduling-software/) Show more [ Patient Scheduling Software ](https://www.selecthub.com/c/patient-scheduling-software/) Show more ### Head-to-Head Comparison ![Luma Health Software Tool]() ![CipherHealth Software Tool]() [Luma Health VS CipherHealth](https://www.selecthub.com/patient-engagement-software/luma-health-vs-cipherhealth/) ![Luma Health Software Tool]() ![CORTICO Software Tool]() [Luma Health VS CORTICO](https://www.selecthub.com/patient-engagement-software/luma-health-vs-cortico/) ![Luma Health Software Tool]() ![Demandforce Software Tool]() [Luma Health VS Demandforce](https://www.selecthub.com/patient-engagement-software/demandforce-vs-luma-health/) ![Luma Health Software Tool]() ![FollowMyHealth Software Tool]() [Luma Health VS FollowMyHealth](https://www.selecthub.com/patient-engagement-software/followmyhealth-vs-luma-health/) ![Luma Health Software Tool]() ![Klara Software Tool]() [Luma Health VS Klara](https://www.selecthub.com/patient-engagement-software/klara-vs-luma-health/) ![Luma Health Software Tool]() ![MyChart Software Tool]() [Luma Health VS MyChart](https://www.selecthub.com/patient-engagement-software/mychart-vs-luma-health/) ![Luma Health Software Tool]() ![NexHealth Software Tool]() [Luma Health VS NexHealth](https://www.selecthub.com/patient-engagement-software/nexhealth-vs-luma-health/) ![Luma Health Software Tool]() ![Phreesia Software Tool]() [Luma Health VS Phreesia](https://www.selecthub.com/patient-engagement-software/phreesia-vs-luma-health/) ![Luma Health Software Tool]() ![Relatient Software Tool]() [Luma Health VS Relatient](https://www.selecthub.com/patient-engagement-software/luma-health-vs-relatient/) ![Luma Health Software Tool]() ![Rhinogram Software Tool]() [Luma Health VS Rhinogram](https://www.selecthub.com/patient-engagement-software/luma-health-vs-rhinogram/) ![Luma Health Software Tool]() ![Signant Health Software Tool]() [Luma Health VS Signant Health](https://www.selecthub.com/patient-engagement-software/luma-health-vs-signant-health/) ![Luma Health Software Tool]() ![Solutionreach Software Tool]() [Luma Health VS Solutionreach](https://www.selecthub.com/patient-engagement-software/solutionreach-vs-luma-health/) **About SelectHub (and our data)** We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() [ Build Your Requirements](https://pmo.selecthub.com/patient-engagement-requirements/) ![SelectHub Products Cost and Pricing Guide]() [ Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Patient%20Engagement%20Software) **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Tier 2:** Supported with workarounds or add-ons that may require additional costs. Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 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