[Home](https://www.selecthub.com/) \> [Medical Practice Management](https://www.selecthub.com/category/medical-practice-management/) \> [Patient Engagement Software](https://www.selecthub.com/c/patient-engagement-software/) \> [FollowMyHealth](https://www.selecthub.com/p/patient-engagement-software/followmyhealth/) \> FollowMyHealth vs Luma Health # FollowMyHealth vs Luma Health Last Updated: June 8th, 2026 Our analysts compared [FollowMyHealth](https://www.selecthub.com/p/patient-engagement-software/followmyhealth/) vs [Luma Health](https://www.selecthub.com/p/patient-engagement-software/luma-health/) based on data from our 400+ point analysis of [Patient Engagement Software](https://www.selecthub.com/c/patient-engagement-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=Patient Engagement Software&cta=patient-engagement-software). [Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Analyst Ratings](#analyst-rating-section) [Comparison Charts](#product-comparison-charts) [Screenshots](#product-screenshots) Remove Add to Compare [![FollowMyHealth Software Tool](https://cdn.selecthub.com/products/f7a82ce7e16d9687e7cd9a9feb85d187-f5db7586d5dd31b05f0afc56ceb7da45/resources/normal/logo.jpg?1705378706)](https://www.selecthub.com/p/patient-engagement-software/followmyhealth/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) Remove Add to Compare [![Luma Health Software Tool](https://cdn.selecthub.com/products/c3cbd51329ff1a0169174e9a78126ee1-ac347d35137e58ce81e0259339fb639c/resources/normal/logo.png?1693319221)](https://www.selecthub.com/p/patient-engagement-software/luma-health/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Patient+Engagement+Software&product%5Fname=FollowMyHealth&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ff7a82ce7e16d9687e7cd9a9feb85d187-f5db7586d5dd31b05f0afc56ceb7da45%2Fresources%2Fnormal%2Flogo.jpg%3F1705378706) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Patient+Engagement+Software&product%5Fname=FollowMyHealth&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ff7a82ce7e16d9687e7cd9a9feb85d187-f5db7586d5dd31b05f0afc56ceb7da45%2Fresources%2Fnormal%2Flogo.jpg%3F1705378706) [Request Pricing](https://pmo.selecthub.com/get-product-pricing-medical/?category=Patient+Engagement+Software&product%5Fname=FollowMyHealth&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ff7a82ce7e16d9687e7cd9a9feb85d187-f5db7586d5dd31b05f0afc56ceb7da45%2Fresources%2Fnormal%2Flogo.jpg%3F1705378706&price=1) [Pricing](https://pmo.selecthub.com/get-product-pricing-medical/?category=Patient+Engagement+Software&product%5Fname=FollowMyHealth&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ff7a82ce7e16d9687e7cd9a9feb85d187-f5db7586d5dd31b05f0afc56ceb7da45%2Fresources%2Fnormal%2Flogo.jpg%3F1705378706&price=1) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Patient+Engagement+Software&product%5Fname=Luma%2BHealth&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc3cbd51329ff1a0169174e9a78126ee1-ac347d35137e58ce81e0259339fb639c%2Fresources%2Fnormal%2Flogo.png%3F1693319221) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Patient+Engagement+Software&product%5Fname=Luma%2BHealth&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc3cbd51329ff1a0169174e9a78126ee1-ac347d35137e58ce81e0259339fb639c%2Fresources%2Fnormal%2Flogo.png%3F1693319221) [Request Pricing](https://pmo.selecthub.com/get-product-pricing-medical/?category=Patient+Engagement+Software&product%5Fname=Luma%2BHealth&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc3cbd51329ff1a0169174e9a78126ee1-ac347d35137e58ce81e0259339fb639c%2Fresources%2Fnormal%2Flogo.png%3F1693319221&price=3) [Pricing](https://pmo.selecthub.com/get-product-pricing-medical/?category=Patient+Engagement+Software&product%5Fname=Luma%2BHealth&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc3cbd51329ff1a0169174e9a78126ee1-ac347d35137e58ce81e0259339fb639c%2Fresources%2Fnormal%2Flogo.png%3F1693319221&price=3) ### Products Insights Overall Rating Comparison [ Analyst Rating 83 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Poor User Sentiment](https://www.selecthub.com/display/images/scores/poor.svg) (62 Reviews) ](#user-sentiment-section) [ Analyst Rating 86 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) (102 Reviews) ](#user-sentiment-section) Price Starts From $2/Patient, Monthly Free Trial is unavailable → $250 Monthly Free Trial is unavailable → Pros What we like about FollowMyHealth and Luma Health: **Improved Patient-Provider Communication:** Streamlines communication through secure messaging, appointment scheduling, and test results sharing. **Enhanced Patient Engagement:** Empowers patients with self-service tools like appointment booking, medication reminders, and personalized health education. **Reduced Administrative Burden:** Automates tasks like appointment reminders and prescription refills, freeing up staff time for patient care. **Increased Care Coordination:** Facilitates collaboration between providers through shared care plans and secure patient data exchange. **Simplified communication:** Streamlines interactions between patients and providers through secure messaging, appointment reminders, and feedback surveys. **Enhanced patient engagement:** Empowers patients to take charge of their health with access to health records, health tracker integration, online appointment scheduling, and educational resources. **Improved workflow efficiency:** Automates tasks like appointment reminders and waitlist management, freeing up staff time for more meaningful interactions. **Reduced no-shows and cancellations:** Decreases missed appointments through proactive reminders and easy rescheduling options. Cons What we dislike about FollowMyHealth and Luma Health: **Limited Customization:** Interface lacks flexibility for branding and tailoring to specific patient populations. **Integration Challenges:** Can be difficult to integrate with existing EHR systems, leading to data silos. **Technical Glitches:** Users report occasional bugs and technical issues that disrupt workflow. **Cost Concerns:** Subscription fees can be perceived as high for some healthcare organizations. **Limited customization options:** Users report some difficulty tailoring certain features and workflows to perfectly fit specific practice needs. **Occasional technical glitches:** Users have experienced occasional syncing delays and minor bugs, which can disrupt workflows and create frustration. **Cost concerns:** Some users have expressed that the pricing structure can be expensive, especially for smaller practices. **Patient onboarding challenges:** Getting patients to actively adopt and utilize the platform can require initial effort and guidance from staff. ### Our Review FollowMyHealth receives mixed reviews from businesses, with praise for its streamlined communication and patient empowerment features, but criticism for limited customization and occasional technical glitches. Users appreciate the platform's ease of use for both patients and staff. One doctor commented, "FollowMyHealth has been a game-changer for our practice. Patients love being able to schedule appointments and refill prescriptions online, and it's saved us so much time on administrative tasks." However, some businesses find FollowMyHealth lacks flexibility. A clinic manager remarked, "The interface feels generic and doesn't allow us to customize it much to match our brand or cater to specific patient needs. Compared to \[competitor product\], which offers tailored modules for different specialties, FollowMyHealth feels a bit one-size-fits-all." Integration with existing EHR systems can also be challenging, leading to data silos and frustrated staff. "Setting up FollowMyHealth with our EHR was a nightmare," shared a medical assistant. "The data transfer wasn't seamless, and we still have to manually update some things in both systems, which is inefficient." Despite these drawbacks, many businesses recognize FollowMyHealth's potential for improved patient engagement, citing it as a step up from basic patient portals. As one nurse put it, "While it's not perfect, FollowMyHealth is definitely better than just sending appointment reminders by email. Patients are more proactive about their health now, and we can track their progress more easily." Ultimately, the decision to use FollowMyHealth depends on individual business needs and priorities. Those seeking a user-friendly platform for basic patient engagement may find it a good fit, while those requiring extensive customization or seamless EHR integration might need to explore other options. Show more Luma Health paints a mixed picture in user reviews. Praised for its streamlined communication, empowered patients, and workflow efficiency, it faces criticism for limited customization, occasional glitches, and higher price tags. "Luma transformed our patient engagement," one user raves. "Appointment reminders cut no-shows in half, and patients love the secure messaging and online bill pay." Others echo this sentiment, highlighting Luma's "intuitive interface" and "patient-centric approach" compared to "clunky alternatives." However, some users find Luma less flexible. "Customization options are limited," one reviewer complains. "I wish I could personalize certain features to better fit our practice's workflow." Others mention occasional technical hiccups, calling them "frustrating workflow disruptions." Cost also emerges as a concern. "Compared to other patient engagement platforms, Luma can be expensive, especially for smaller practices," one user notes. This price point, coupled with the onboarding effort required to get patients actively using the platform, can be a hurdle for some. Overall, Luma Health shines in its ease of use and patient-centric features, but its customization limitations, technical glitches, and higher price tag might deter some users. Ultimately, the decision seems to hinge on individual practice needs and budget constraints. As one user aptly summarizes, "Luma is a powerful tool, but it's not a one-size-fits-all solution." Show more ### Analyst Rating Summary Overall Scores Based on the research and analysis by SelectHub's team of research analysts, FollowMyHealth has an analyst rating of 83\. By comparison Luma Health has an analyst rating of 86\. 83 86 Features Comparison **Dashboards and Reporting** Gain valuable insights into your health journey through clear summaries and progress reports, empowering you to make informed decisions about your care. 67 67 **Mobile Capabilities** Access your health information, schedule appointments, and connect with your care team anytime, anywhere, right from your phone. 100 100 **Patient Communication** Engage in secure, two-way conversations with your healthcare providers, ensuring your questions are answered and you feel heard every step of the way. 70 71 [Show More](#) [Show More](https://pmo.selecthub.com/customize-data/?category=Patient Engagement Software) Strengths The best features of FollowMyHealth and Luma Health as judged by user reviews and analyst validation. Mobile Capabilities Platform Security and Compliance Schedule Management Mobile Capabilities Platform Capabilities Platform Security and Compliance Schedule Management Patient Payments Management ### Analyst Ratings for Functional Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Patient Engagement Software) How FollowMyHealth and Luma Health compare against the top 7 functional requirements as defined by SelectHub project data. FollowMyHealth Luma Health \+ Add Product [\+ Add Product](https://pmo.selecthub.com/customize-data/?category=Patient Engagement Software) Dashboards and Reporting Mobile Capabilities Patient Communication Patient PaymentsManagement Platform Capabilities Reputation Management Schedule Management 67 100 70 84 83 83 99 67 100 71 94 100 67 96 0 25 50 75 100 Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Dashboards And Reporting** Gain valuable insights into your health journey through clear summaries and progress reports, empowering you to make informed decisions about your care. 67% 0% 33% 67% 0% 33% **Mobile Capabilities** Access your health information, schedule appointments, and connect with your care team anytime, anywhere, right from your phone. 100% 0% 0% 100% 0% 0% **Patient Communication** Engage in secure, two-way conversations with your healthcare providers, ensuring your questions are answered and you feel heard every step of the way. 54% 15% 31% 69% 0% 31% **Patient Payments Management** Easily view, understand, and pay your healthcare bills online, making managing your financial responsibility for care simple and stress-free. 60% 40% 0% 100% 0% 0% **Platform Capabilities** Unlock a connected experience by integrating all your health tools and information in one seamless hub, making managing your care effortless. 83% 0% 17% 100% 0% 0% **Reputation Management** Help shape your care experience by easily sharing feedback and seeing how your input leads to a better healthcare journey for everyone. 83% 0% 17% 67% 0% 33% **Schedule Management** Take control of your appointments by easily scheduling, rescheduling, and confirming visits online, fitting healthcare into your life seamlessly. 100% 0% 0% 92% 0% 8% **Customize This Data For Your Unique Needs** and compare feature capabilities head-to-head [CUSTOMIZE NOW](#) [CUSTOMIZE NOW](https://pmo.selecthub.com/customize-data/?category=Patient Engagement Software) ### Analyst Ratings for Technical Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Patient Engagement Software) Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Integrations And Extensibility** Connect your existing healthcare systems and tools effortlessly, creating a unified and streamlined experience for all your health interactions. 71% 0% 29% 86% 0% 14% **Platform Security And Compliance** Rest assured your personal health information is always protected with top-tier security and privacy measures, keeping your data safe and compliant. 100% 0% 0% 100% 0% 0% **Requirements Summary** Of typical requirements, 77.6% are fully supported out of the box by FollowMyHealth including Mobile Capabilities, Platform Security And Compliance and Schedule Management. Luma Health supports 82.9% and excels at Mobile Capabilities, Platform Capabilities and Platform Security And Compliance. FollowMyHealth has an analyst rating of 83 and a user sentiment rating of 'poor' based on 62 reviews, while Luma Health has an analyst rating of 86 and a user sentiment rating of 'excellent' based on 102 reviews. FollowMyHealth and Luma Health are both SelectHub award-winners. ### User Sentiment Summary FollowMyHealth has a user sentiment rating of 53 based on 62 reviews. Luma Health has a user sentiment rating of 94 based on 102 reviews. ![Poor User Sentiment](https://www.selecthub.com/display/images/scores/poor.svg) 62 reviews ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 102 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 53% of users recommend this product FollowMyHealth has a 'poor' User Satisfaction Rating of 53% when considering 62 user reviews from 3 recognized software review sites. 94% of users recommend this product Luma Health has a 'excellent' User Satisfaction Rating of 94% when considering 102 user reviews from 2 recognized software review sites. User Review Scores **G2.com, Inc** **3.5** (23) n/a **Software Advice, Inc** **1.9** (16) **4.71** (51) **GetApp** **2.3** (23) n/a **Capterra Inc** n/a **4.7** (51) ### Awards SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. SelectHub research analysts have evaluated FollowMyHealth and concluded it earns best-in-class honors for Platform Security and Compliance. ![Platform Security and Compliance Award]() SelectHub research analysts have evaluated Luma Health and concluded it earns best-in-class honors for Platform Capabilities and Platform Security and Compliance. Luma Health stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() ![Platform Capabilities Award]() Show more ![Platform Security and Compliance Award]() ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Comparison of Top Alternatives [ FollowMyHealth Alternatives](https://www.selecthub.com/patient-engagement-software/followmyhealth/alternatives/) [ Luma Health Alternatives](https://www.selecthub.com/patient-engagement-software/luma-health/alternatives/) ### Screenshots ![Screenshots]() ![Screenshots]()![Screenshots]()![Screenshots]() ### Key Features * **Patient portal:** A secure online platform for patients to access their medical records, communicate with providers, schedule appointments, and manage their health data. * **Secure messaging:** Patients can securely message their providers with questions and concerns, and receive timely responses. * **Appointment scheduling:** Patients can easily schedule and reschedule appointments online, 24/7. * **Medication management:** Patients can view their medication lists, refill prescriptions, and receive medication reminders. * **Health tracking tools:** Patients can track their health data, such as blood pressure, weight, and blood sugar levels, and share this information with their providers. read more... * **Notifications and Reminders:** Send patients automated appointment reminders in more than 20 languages. Update patients on the status of lab results with automated notifications. * **Secure Chat:** Connect with patients without using a third-party app. Coordinate with team members internally to streamline communication and triage care. * **Telehealth:** Treat patients remotely with secure video sessions. Send appointment reminders with a link to access telehealth calls without additional downloads. * **Patient Scheduling:** Imbed a scheduling widget on any website to enable patients to self-schedule appointments in real time. Integrate with EHRs to utilize rules-based scheduling guides to point patients to the right slot. * **Smart Waitlist:** Minimize patient wait times and cancellations by eliminating manual waitlist management. Contact waitlisted patients automatically to fill open appointment slots. read more... ### Top Alternatives in Patient Engagement Software [ athenaOne ](https://www.selecthub.com/p/ehr-software/athenaone/) [ CipherHealth ](https://www.selecthub.com/p/patient-engagement-software/cipherhealth/) [ Klara ](https://www.selecthub.com/p/patient-engagement-software/klara/) [ Luma Health ](https://www.selecthub.com/p/patient-engagement-software/luma-health/) [ Mend ](https://www.selecthub.com/p/mental-health-software/mend/) [ Millennia ](https://www.selecthub.com/p/patient-engagement-software/millennia-complete/) [ MyChart ](https://www.selecthub.com/p/patient-engagement-software/mychart/) [ NextGen Enterprise ](https://www.selecthub.com/p/ehr-software/nextgen-enterprise/) [ PerfectServe ](https://www.selecthub.com/p/patient-engagement-software/perfectserve/) [ Phreesia ](https://www.selecthub.com/p/patient-engagement-software/phreesia/) ### Related Categories FollowMyHealth and Luma Health can also be found with other leading products in these categories: [ Medical Software ](https://www.selecthub.com/c/medical-software/) Show more [ Patient Scheduling Software ](https://www.selecthub.com/c/patient-scheduling-software/) Show more ### Head-to-Head Comparison ![FollowMyHealth Software Tool]() ![CipherHealth Software Tool]() [FollowMyHealth VS CipherHealth](https://www.selecthub.com/patient-engagement-software/followmyhealth-vs-cipherhealth/) ![FollowMyHealth Software Tool]() ![CORTICO Software Tool]() [FollowMyHealth VS CORTICO](https://www.selecthub.com/patient-engagement-software/followmyhealth-vs-cortico/) ![FollowMyHealth Software Tool]() ![Demandforce Software Tool]() [FollowMyHealth VS Demandforce](https://www.selecthub.com/patient-engagement-software/followmyhealth-vs-demandforce/) ![FollowMyHealth Software Tool]() ![Klara Software Tool]() [FollowMyHealth VS Klara](https://www.selecthub.com/patient-engagement-software/followmyhealth-vs-klara/) ![FollowMyHealth Software Tool]() ![Luma Health Software Tool]() [FollowMyHealth VS Luma Health](https://www.selecthub.com/patient-engagement-software/followmyhealth-vs-luma-health/) ![FollowMyHealth Software Tool]() ![MyChart Software Tool]() [FollowMyHealth VS MyChart](https://www.selecthub.com/patient-engagement-software/mychart-vs-followmyhealth/) ![FollowMyHealth Software Tool]() ![NexHealth Software Tool]() [FollowMyHealth VS NexHealth](https://www.selecthub.com/patient-engagement-software/followmyhealth-vs-nexhealth/) ![FollowMyHealth Software Tool]() ![Phreesia Software Tool]() [FollowMyHealth VS Phreesia](https://www.selecthub.com/patient-engagement-software/followmyhealth-vs-phreesia/) ![FollowMyHealth Software Tool]() ![Relatient Software Tool]() [FollowMyHealth VS Relatient](https://www.selecthub.com/patient-engagement-software/followmyhealth-vs-relatient/) ![FollowMyHealth Software Tool]() ![Rhinogram Software Tool]() [FollowMyHealth VS Rhinogram](https://www.selecthub.com/patient-engagement-software/followmyhealth-vs-rhinogram/) ![FollowMyHealth Software Tool]() ![Signant Health Software Tool]() [FollowMyHealth VS Signant Health](https://www.selecthub.com/patient-engagement-software/followmyhealth-vs-signant-health/) ![FollowMyHealth Software Tool]() ![Solutionreach Software Tool]() [FollowMyHealth VS Solutionreach](https://www.selecthub.com/patient-engagement-software/followmyhealth-vs-solutionreach/) **About SelectHub (and our data)** We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() [ Build Your Requirements](https://pmo.selecthub.com/patient-engagement-requirements/) ![SelectHub Products Cost and Pricing Guide]() [ Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Patient%20Engagement%20Software) **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Tier 2:** Supported with workarounds or add-ons that may require additional costs. Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 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