[Home](https://www.selecthub.com/) \> [Marketing Automation](https://www.selecthub.com/category/marketing-automation/) \> [User Research Tools](https://www.selecthub.com/c/user-research-tools/) \> UserTesting Categories: * [User Research Tools](https://www.selecthub.com/c/user-research-tools/) * [Customer Experience Software](https://www.selecthub.com/c/customer-experience-software/) * [Experience Management Software](https://www.selecthub.com/c/experience-management-software/) * [...](#) ## What Is UserTesting? **Industry Specialties:** Retail, Healthcare, Finance, Media & Tech, Insurance. UserTesting offers a robust platform designed to streamline user research by enabling organizations to conduct usability tests, gather qualitative feedback, and analyze user interactions efficiently. This software is ideal for sectors such as technology, e-commerce, and digital media, where understanding user experience is pivotal. Its distinctive advantage lies in providing real-time insights through video recordings and comprehensive analytics, which help teams make informed decisions swiftly. Among its notable features are customizable testing scenarios, participant recruitment services, and seamless integration with other tools, enhancing its versatility. Users often highlight its intuitive interface and the depth of its research capabilities as key strengths compared to other solutions in the market. Pricing information is typically customized based on individual needs, so it is recommended to contact SelectHub for a tailored quote. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=User+Research+Tools&product%5Fname=UserTesting&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fuser-research-tools%2Fusertesting%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2Fa0ae15571eb4a97ac1c34a114f1bb179-a6c8cf464cacd82013962896707863ed%2Fresources%2Fnormal%2Flogo.png%3F1693318672) User Sentiment i ![User satisfaction level icon: excellent]() Based on 643 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #1 UserTesting is ranked #1 in the User Research Tools product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report. [ Get the Report Now](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=user-research-tools&product%5Fslug=usertesting&slug=usertesting&product%5Fname=UserTesting&category=User+Research+Tools&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fuser-research-tools%2Fusertesting%2F) ## UserTesting Pricing Based on our most recent analysis, UserTesting pricing starts in the range of $1,000 or more. [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=User+Research+Tools&product%5Fname=UserTesting&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fuser-research-tools%2Fusertesting%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2Fa0ae15571eb4a97ac1c34a114f1bb179-a6c8cf464cacd82013962896707863ed%2Fresources%2Fnormal%2Flogo.png%3F1693318672&price=5) Price $ $ $ $ $ i Starting From Custom Quote i Pricing Model Annually, Quote-Based Free Trial Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=UserTesting&category=User+Research+Tools&product%5Flogo=https://cdn.selecthub.com/products/a0ae15571eb4a97ac1c34a114f1bb179-a6c8cf464cacd82013962896707863ed/resources/normal/logo.png?1693318672)) ## Training Resources UserTesting is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for UserTesting: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## UserTesting Benefits and Insights Why use UserTesting? ### Key differentiators & advantages of UserTesting * **Enhanced Customer Insights:** UserTesting provides direct access to real user feedback, allowing businesses to understand customer needs and preferences more accurately. * **Improved Product Development:** By identifying usability issues early, UserTesting helps teams refine product designs, reducing costly revisions later in the development cycle. * **Faster Decision Making:** With rapid feedback loops, teams can make informed decisions quickly, accelerating the overall project timeline. * **Increased Customer Satisfaction:** By aligning products with user expectations, businesses can enhance customer satisfaction and loyalty. * **Competitive Advantage:** Gaining insights into user behavior and preferences can help businesses stay ahead of competitors by tailoring offerings to market demands. * **Cost Efficiency:** Early detection of potential issues through user testing can prevent expensive post-launch fixes and redesigns. * **Cross-Functional Collaboration:** UserTesting facilitates collaboration between design, development, and marketing teams by providing a shared understanding of user needs. * **Scalable Feedback Collection:** The platform allows for gathering insights from a diverse user base, ensuring feedback is representative of the target audience. * **Actionable Insights:** UserTesting delivers clear, actionable insights that teams can implement to improve user experience and product functionality. * **Reduced Risk:** By validating concepts and prototypes with real users, businesses can mitigate the risk of launching products that do not meet market needs. * **Enhanced User Empathy:** Observing real users interact with products fosters a deeper understanding and empathy for the end-user experience among team members. * **Customizable Testing Options:** UserTesting offers flexible testing options, allowing businesses to tailor studies to specific research questions and objectives. * **Global Reach:** The platform enables testing with users from different geographical locations, providing insights into cultural and regional preferences. * **Data-Driven Strategy:** UserTesting supports a data-driven approach to product development, ensuring decisions are based on empirical evidence rather than assumptions. * **Improved User Retention:** By continuously refining products based on user feedback, businesses can enhance user retention and reduce churn rates. ### Industry Expertise UserTesting has a strong focus on user experience (UX) methodologies and boasts over 200 years of cumulative experience in the field. This makes them well-suited for companies of all sizes, especially those looking for strategic guidance and insights to improve their products and services. ## UserTesting Reviews Based on our most recent analysis, UserTesting reviews indicate a 'excellent' User Satisfaction Rating of 90% based on 643 user reviews from 3 recognized software review sites. ![User satisfaction level icon: excellent]() 643 reviews 90% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of UserTesting reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Easy to Use:** UserTesting is praised in user reviews for its intuitive design, which makes creating and managing tests straightforward. * **Fast Feedback:** The platform is known for its quick turnaround times, allowing for rapid iteration and improvements based on user input. * **Qualitative and Quantitative Data:** UserTesting supports a variety of research methods, enabling the collection of both qualitative insights and quantitative data. #### Cons * **High Costs:** UserTesting's pricing structure, which often involves a subscription fee plus per-test credits, can be expensive, especially for businesses with frequent testing needs. * **Forced Upgrades:** Some user reviews mention instances where they felt pressured to upgrade to a more expensive plan to access necessary features or avoid limitations. * **Customer Support Issues:** While not widespread, some users have reported slow response times or challenges in resolving issues with UserTesting's customer support team. #### Researcher's Summary: Is UserTesting truly the gold standard of user research, or does it fall short of the mark? UserTesting is a popular user research platform that garners largely positive reviews for its user-friendly interface and ability to provide rapid, actionable insights from real users. Its quick turnaround time, often within an hour, makes it a favorite for teams on tight deadlines. A key strength lies in its advanced features, such as sentiment analysis and detailed demographic filters, which allow for more targeted and insightful research. For instance, businesses can use these filters to recruit users who match their specific target audience, ensuring the feedback received is relevant and valuable. However, some users have pointed out drawbacks, including high costs, particularly with mandatory upgrades. Additionally, there have been reports of inconsistent customer support experiences. While UserTesting offers a robust platform for gathering user feedback, its pricing structure and occasional support issues might give some businesses pause. Despite these criticisms, UserTesting remains a powerful tool for businesses seeking to understand and improve their customer experience through direct user feedback. UserTesting is best suited for businesses that prioritize speed and efficiency in their user research process and require advanced features for in-depth analysis. Its intuitive platform and large pool of testers make it ideal for gathering quick feedback on websites, apps, and prototypes. However, businesses on a tight budget or those who require extensive customer support might need to consider alternative options. ## Key Features * **Testing:** Connect with customers and gain insights through easy-to-use testing tools. Test prototypes, websites, app designs, campaigns, concepts and more. Provides usability, A/B and information architecture testing. * **Customizable Tests:** Create customized tests — ask open-ended, multiple-choice and rating scale questions — or launch pre-formatted tests. * **Targeting:** Target intended audiences via the “My Panel” and “My Recruit” modules. * **Tasks:** Create and organize tasks in an integrated dashboard with a drag-and-drop interface. * **Feedback:** Receive instant feedback on product issues, advertising campaigns, promotions and brands. Enhance marketing campaigns, gain a competitive edge and boost channel performance by connecting with customers, employees and partners. * **Integrations:** Leverage integrations with other systems and technologies to extend functionality and increase data visibility. * **Technical Integrations:** Share insights, schedule live conversations, add videos and clips, and launch tests by accessing connections with Jira, Slack, Trello, Outlook and Google Calendar. * **Ecosystem:** Conduct quantitative studies by integrating with Qualtrics, SurveyMonkey and Medallia. Design prototypes through Adobe XD, InVision, Sketch and Figma. Transform data into insights via Adobe Analytics, Google Analytics and Pendo. * **Mobile Testing:** Run customizable mobile tests to improve experiences and uncover insights on app abandonment and usage. Conduct tests on iOS and Android mobile devices and tablets. Test unreleased and live apps, mobile prototypes and AR/VR and web-based experiences. Leverage the tester’s camera and use the full-screen recording solution to get direct feedback. * **Video Interviews:** Schedule instant one-on-one interviews with target customers through a live conversation module. Ask follow-up questions, note important details and pick up non-verbal cues. Supports multiple time zones, screen sharing and recording. * **Customer Network:** Get access to diverse and vetted customer groups through the contributor network. Select audience demographically using advanced targeting. * **Security:** Protect data with 256-bit AES encryption and Amazon Web Services, which also offers property data storage. Provides disaster recovery, service authentication, restricted access and single sign-on options. ## Suite Support _mail\_outline_Email: No specific support email specified. Instead, fill out a form to contact the vendor. _phone_Phone: +1 (888) 877-1882 for the U.S. and Canada, available Monday to Friday, 8:30 a.m.— 9 p.m. EST. _school_Training: A dedicated university portal offers live training sessions, on-demand courses, user guides and community discussions. Access the knowledge base for articles on getting started, test launching, account management, integrations and product updates. _local\_offer_Tickets: Not specified. ## Head-to-Head Comparison ![UserTesting Software Tool]() vs * [Ethnio](https://www.selecthub.com/user-research-tools/usertesting-vs-ethnio/) * [Krezzo](https://www.selecthub.com/user-research-tools/usertesting-vs-krezzo/) * [methinks](https://www.selecthub.com/user-research-tools/usertesting-vs-methinks/) * [Screeb](https://www.selecthub.com/user-research-tools/usertesting-vs-screeb/) * [Userback](https://www.selecthub.com/user-research-tools/usertesting-vs-userback/) * [Userbrain](https://www.selecthub.com/user-research-tools/usertesting-vs-userbrain/) * [Userfeel](https://www.selecthub.com/user-research-tools/usertesting-vs-userfeel/) * [WEVO](https://www.selecthub.com/user-research-tools/usertesting-vs-wevo/) ## Awards UserTesting stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() ## Similar Products Here are the most similar products to UserTesting. [ Krezzo ](https://www.selecthub.com/p/user-research-tools/krezzo/) [ Userback ](https://www.selecthub.com/p/user-research-tools/userback/) [ Screeb ](https://www.selecthub.com/p/user-research-tools/screeb/) [ Ethnio ](https://www.selecthub.com/p/user-research-tools/ethnio/) [ WEVO ](https://www.selecthub.com/p/user-research-tools/wevo/) [ Userbrain ](https://www.selecthub.com/p/user-research-tools/userbrain/) [ methinks ](https://www.selecthub.com/p/user-research-tools/methinks/) [ Userfeel ](https://www.selecthub.com/p/user-research-tools/userfeel/) Your review has been submitted and should be visible within 24 hours. Review Title Pros Cons Overall feedback Your name Your job title Industry [ Choose your main industry](javascript:void%28%29) * [Accounting / CPA](javascript:void%28%29) * [Advertising](javascript:void%28%29) * [Aerospace & Defense](javascript:void%28%29) * [Agriculture](javascript:void%28%29) * [Apparel](javascript:void%28%29) * [Architecture](javascript:void%28%29) * [Auto Dealership](javascript:void%28%29) * [Automotive](javascript:void%28%29) * [Banking & Financial Services](javascript:void%28%29) * [Banking & Mortgage](javascript:void%28%29) * [Chemicals](javascript:void%28%29) * [Construction & Engineering](javascript:void%28%29) * [Construction / Contracting](javascript:void%28%29) * [Consulting](javascript:void%28%29) * [Consumer Products](javascript:void%28%29) * [Distribution](javascript:void%28%29) * [E-commerce](javascript:void%28%29) * [Education](javascript:void%28%29) * [Electronics](javascript:void%28%29) * [Energy & Utilities](javascript:void%28%29) * [Federal Government](javascript:void%28%29) * [Field Maintenance](javascript:void%28%29) * [Food & Beverage](javascript:void%28%29) * [Healthcare / Social Services](javascript:void%28%29) * [Hospitality / Gaming / Travel](javascript:void%28%29) * [Human Resources](javascript:void%28%29) * [Industrial Machinery](javascript:void%28%29) * [Information Technology & High Tech](javascript:void%28%29) * [Insurance](javascript:void%28%29) * [Legal](javascript:void%28%29) * [Maintenance / Field Service](javascript:void%28%29) * [Manufacturing](javascript:void%28%29) * [Marketing Services](javascript:void%28%29) * [Media & Communications / Entertainment](javascript:void%28%29) * [Mill Products](javascript:void%28%29) * [Mining / Metals](javascript:void%28%29) * [Mortgage](javascript:void%28%29) * [Non-Profit](javascript:void%28%29) * [Not Available](javascript:void%28%29) * [Oil & Gas](javascript:void%28%29) * [Other](javascript:void%28%29) * [Other Services](javascript:void%28%29) * [Payroll Provider](javascript:void%28%29) * [Pharmaceuticals](javascript:void%28%29) * [Professional Employer Organization](javascript:void%28%29) * [Professional Services](javascript:void%28%29) * [Property Management](javascript:void%28%29) * [Public Sector](javascript:void%28%29) * [Real Estate](javascript:void%28%29) * [Recruiting Agency](javascript:void%28%29) * [Religious Institutions](javascript:void%28%29) * [Retail](javascript:void%28%29) * [Sales & Marketing](javascript:void%28%29) * [Semiconductors](javascript:void%28%29) * [Software / IT](javascript:void%28%29) * [Sports and Recreation](javascript:void%28%29) * [Staffing Agency](javascript:void%28%29) * [State & Local Government](javascript:void%28%29) * [Telecommunications](javascript:void%28%29) * [Third-Party Administrator](javascript:void%28%29) * [Transportation & Logistics](javascript:void%28%29) * [Wholesale Distribution](javascript:void%28%29) Company Size [ Choose your company size](javascript:void%28%29) * [1 employee](javascript:void%28%29) * [2 to 9 employees](javascript:void%28%29) * [10 - 19 employees](javascript:void%28%29) * [20 - 49 employees](javascript:void%28%29) * [50 - 99 employees](javascript:void%28%29) * [100 - 499 employee](javascript:void%28%29) * [500 - 999 employees](javascript:void%28%29) * [1,000 - 2,499 employees](javascript:void%28%29) * [2,500 - 4,999 employees](javascript:void%28%29) * [5,000 - 9,999 employees](javascript:void%28%29) * [10,000 - 24,999 employees](javascript:void%28%29) * [25,000 - 49,999 employees](javascript:void%28%29) * [50,000 + employees](javascript:void%28%29) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Marketing Automation", "item": "https://www.selecthub.com/category/marketing-automation/" }, { "@type": "ListItem", "position": 3, "name": "User Research Tools", "item": "https://www.selecthub.com/c/user-research-tools/" }, { "@type": "ListItem", "position": 4, "name": "UserTesting" } ] } { "@context": "http://schema.org", "@type": "SoftwareApplication", "name": "UserTesting", "description": " UserTesting offers a robust platform designed to streamline user research by enabling organizations to conduct usability tests, gather qualitative feedback, and analyze user interactions efficiently. 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Despite these criticisms, UserTesting remains a powerful tool for businesses seeking to understand and improve their customer experience through direct user feedback. UserTesting is best suited for businesses that prioritize speed and efficiency in their user research process and require advanced features for in-depth analysis. Its intuitive platform and large pool of testers make it ideal for gathering quick feedback on websites, apps, and prototypes. 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