[Home](https://www.selecthub.com/) \> [Marketing Automation](https://www.selecthub.com/category/marketing-automation/) \> [User Research Tools](https://www.selecthub.com/c/user-research-tools/) \> Userback Categories: * [User Research Tools](https://www.selecthub.com/c/user-research-tools/) * [Customer Experience Software](https://www.selecthub.com/c/customer-experience-software/) * [...](#) ## What Is Userback? **Industry Specialties:** Healthcare, Retail, Financial Services, Education, Manufacturing. Userback is a comprehensive tool designed to streamline the collection and management of user feedback. It allows users to easily capture and categorize feedback through screenshots, video recordings, and annotated comments, facilitating clear communication between users and development teams. This software is particularly well-suited for web and software development companies, customer support teams, and UX/UI designers who require precise insights to enhance their products. One of its standout benefits is the seamless integration with various project management and communication platforms, enhancing workflow efficiency. Features such as real-time notifications, customizable feedback forms, and detailed reporting tools empower teams to address issues promptly and make informed decisions. Compared to similar solutions, Userback is praised for its intuitive interface and robust functionality, offering a superior user experience. Pricing details are best obtained by contacting SelectHub to receive a tailored quote based on specific requirements. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=User+Research+Tools&product%5Fname=Userback&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fuser-research-tools%2Fuserback%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F8982b5cddffd5fac453edda6bf3499f2-c4c2c3d59cc38716fdbf22d801e753f5%2Fresources%2Fnormal%2Flogo.png%3F1740758699) User Sentiment i ![User satisfaction level icon: excellent]() Based on 141 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #8 Userback is ranked #8 in the User Research Tools product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report. [ Get the Report Now](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=user-research-tools&product%5Fslug=userback&page%5Ftype=product&slug=userback&product%5Fname=Userback&category=User+Research+Tools&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fuser-research-tools%2Fuserback%2F) ## Userback Pricing Based on our most recent analysis, Userback pricing starts at $69 (Monthly). [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=User+Research+Tools&product%5Fname=Userback&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fuser-research-tools%2Fuserback%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F8982b5cddffd5fac453edda6bf3499f2-c4c2c3d59cc38716fdbf22d801e753f5%2Fresources%2Fnormal%2Flogo.png%3F1740758699&price=2) Price $ $ $ $ $ i Starting From $69 Pricing Model Monthly Free Trial Yes ([Request for Free](https://www.userback.io)) ## Training Resources Userback is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for Userback: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## Userback Benefits and Insights Why use Userback? ### Key differentiators & advantages of Userback * **Streamlined Feedback Collection:** Userback simplifies the process of gathering user feedback by integrating directly into your website or application, allowing users to provide input without leaving the platform. * **Visual Feedback:** Users can annotate screenshots and record videos, providing clear, visual context to their feedback, which reduces misunderstandings and accelerates issue resolution. * **Centralized Feedback Management:** All feedback is collected in one place, making it easier for teams to prioritize tasks and track progress without sifting through multiple channels. * **Enhanced Collaboration:** Userback facilitates collaboration by allowing team members to comment on feedback, assign tasks, and share insights, fostering a more cohesive workflow. * **Customizable Widgets:** The feedback widget can be tailored to match your brand’s look and feel, ensuring a seamless user experience that aligns with your company’s identity. * **Integration with Popular Tools:** Userback integrates with tools like Jira, Slack, and Trello, enabling teams to incorporate feedback into their existing workflows without disruption. * **Real-Time Notifications:** Stay informed with instant notifications whenever new feedback is submitted, ensuring that no critical insights are overlooked. * **Data-Driven Insights:** Userback provides analytics and reporting features that help identify trends and patterns in user feedback, guiding data-driven decision-making. * **Improved User Satisfaction:** By actively listening to and acting on user feedback, businesses can enhance their products, leading to increased user satisfaction and loyalty. * **Efficient Bug Tracking:** With detailed feedback, developers can quickly identify and fix bugs, reducing downtime and improving the overall quality of the product. * **Cost-Effective Solution:** By streamlining feedback processes and reducing the time spent on issue resolution, Userback helps businesses save resources and focus on growth. * **Scalable for Growth:** Whether you’re a startup or an established enterprise, Userback scales with your business, accommodating increasing volumes of feedback as your user base grows. * **Enhanced User Engagement:** By providing a platform for users to voice their opinions, Userback fosters a sense of community and engagement, encouraging users to become active participants in product development. * **Custom Feedback Forms:** Tailor feedback forms to gather specific information relevant to your business needs, ensuring you capture the most valuable insights from your users. * **Secure Data Handling:** Userback ensures that all user feedback is handled securely, maintaining user trust and compliance with data protection regulations. ### Industry Expertise Userback is a popular choice for software development teams, web agencies, and SaaS product development teams who need to gather and manage user feedback, track bugs, and improve their products based on user insights. ## Userback Reviews Based on our most recent analysis, Userback reviews indicate a 'excellent' User Satisfaction Rating of 96% based on 141 user reviews from 2 recognized software review sites. ![User satisfaction level icon: excellent]() 141 reviews 96% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of Userback reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Visual Feedback:** User reviews highlight Userback's visual feedback tools, such as annotated screenshots and video recordings, which allow for clear and concise communication of user issues. * **Integration Capabilities:** Userback integrates with popular project management and communication tools, streamlining workflows and improving team collaboration. For example, users mention integrations with Slack, Intercom, and ClickUp. * **User-Friendly Interface:** The platform is praised for its intuitive design and ease of use, making it simple for both technical and non-technical users to provide and manage feedback. #### Cons * **Limited Annotation Tools:** User reviews indicate the annotation tools lack a "freehand" option, potentially reducing feedback clarity. * **No Custom Domain:** The inability to set a custom domain can impact brand consistency and user trust, despite email customization options. * **Limited Integrations:** While Userback integrates with various tools, some integrations, like GitHub, are one-way, potentially hindering workflow efficiency. * **Mobile Performance:** User reviews mention limitations in mobile performance, which could affect feedback collection from mobile users. #### Researcher's Summary: Is Userback the comeback kid of user feedback tools? Userback consistently receives high praise for its user-friendly approach to collecting visual feedback. Users rave about its intuitive interface, making it a breeze to provide feedback through annotated screenshots and video recordings, which are instrumental in identifying and resolving issues quickly. This streamlined approach not only enhances QA processes but also significantly improves project management workflows. For instance, one user highlighted how Userback's integration with project management tools, like Slack and Asana, allows for seamless communication and task management within their team. However, some users have voiced concerns regarding limitations with certain integrations, particularly with GitHub. While Userback excels in visual feedback and integration with popular project management platforms, its integration with developer-centric tools could benefit from further refinement. Despite this drawback, Userback's robust features, combined with its responsive customer support, make it a top contender in the realm of user feedback tools. Userback is ideally suited for teams, such as software developers and web agencies, who heavily rely on visual feedback to refine their products. Its intuitive platform, coupled with its powerful visual feedback mechanisms, empowers teams to efficiently gather, analyze, and act on user feedback, ultimately leading to a more polished and user-centric end product. ## Key Features Notable Userback features include: * **Visual Feedback:** Users can annotate screenshots directly on the website, providing clear and actionable feedback. * **Video Feedback:** Capture screen recordings to convey complex issues more effectively than static images. * **Widget Customization:** Tailor the feedback widget to match your brand's look and feel, ensuring a seamless user experience. * **Integration Capabilities:** Connect with popular tools like Jira, Slack, and Trello to streamline your workflow and enhance productivity. * **Automated Notifications:** Set up alerts to stay informed about new feedback, ensuring timely responses and action. * **Feedback Management:** Organize and prioritize feedback with tags, statuses, and assignments to maintain an efficient review process. * **Multi-Platform Support:** Collect feedback from web, mobile, and desktop applications, ensuring comprehensive coverage. * **Custom Feedback Forms:** Design forms to gather specific information, tailoring questions to suit your project needs. * **Collaboration Tools:** Facilitate team discussions directly within the feedback item, promoting effective communication and resolution. * **Analytics and Reporting:** Access detailed reports and insights to understand trends and make data-driven decisions. * **White Labeling:** Remove Userback branding to present a professional and cohesive brand image to your clients. * **Role-Based Access Control:** Manage user permissions to ensure that team members have appropriate access to feedback data. * **API Access:** Utilize the Userback API to integrate feedback data into your own systems and processes seamlessly. * **Localization Support:** Provide feedback options in multiple languages to cater to a diverse user base. * **Custom Workflows:** Define workflows that align with your team's processes, ensuring efficient handling of feedback. * **Feedback Categorization:** Use categories to organize feedback, making it easier to identify patterns and prioritize issues. * **Real-Time Collaboration:** Work with team members in real-time to address feedback promptly and effectively. * **Security Features:** Ensure data protection with features like SSL encryption and GDPR compliance. * **Browser Extension:** Use the Userback browser extension to capture feedback directly from any webpage without leaving your browser. * **Custom Branding:** Add your logo and colors to the feedback interface, reinforcing brand identity throughout the user experience. ## Head-to-Head Comparison ![Userback Software Tool]() vs * [Ethnio](https://www.selecthub.com/user-research-tools/ethnio-vs-userback/) * [Krezzo](https://www.selecthub.com/user-research-tools/userback-vs-krezzo/) * [methinks](https://www.selecthub.com/user-research-tools/methinks-vs-userback/) * [Screeb](https://www.selecthub.com/user-research-tools/screeb-vs-userback/) * [Userbrain](https://www.selecthub.com/user-research-tools/userbrain-vs-userback/) * [Userfeel](https://www.selecthub.com/user-research-tools/userfeel-vs-userback/) * [UserTesting](https://www.selecthub.com/user-research-tools/usertesting-vs-userback/) * [WEVO](https://www.selecthub.com/user-research-tools/wevo-vs-userback/) ## Awards Userback stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() ## Similar Products Here are the most similar products to Userback. [ Krezzo ](https://www.selecthub.com/p/user-research-tools/krezzo/) [ Ethnio ](https://www.selecthub.com/p/user-research-tools/ethnio/) [ Userfeel ](https://www.selecthub.com/p/user-research-tools/userfeel/) [ Screeb ](https://www.selecthub.com/p/user-research-tools/screeb/) [ WEVO ](https://www.selecthub.com/p/user-research-tools/wevo/) [ Userbrain ](https://www.selecthub.com/p/user-research-tools/userbrain/) [ methinks ](https://www.selecthub.com/p/user-research-tools/methinks/) [ UserTesting ](https://www.selecthub.com/p/user-research-tools/usertesting/) Your review has been submitted and should be visible within 24 hours. Review Title Pros Cons Overall feedback Your name Your job title Industry [ Choose your main industry](javascript:void%28%29) * [Accounting / CPA](javascript:void%28%29) * [Advertising](javascript:void%28%29) * [Aerospace & Defense](javascript:void%28%29) * [Agriculture](javascript:void%28%29) * [Apparel](javascript:void%28%29) * [Architecture](javascript:void%28%29) * [Auto Dealership](javascript:void%28%29) * [Automotive](javascript:void%28%29) * [Banking & Financial Services](javascript:void%28%29) * [Banking & Mortgage](javascript:void%28%29) * [Chemicals](javascript:void%28%29) * [Construction & Engineering](javascript:void%28%29) * [Construction / Contracting](javascript:void%28%29) * [Consulting](javascript:void%28%29) * [Consumer Products](javascript:void%28%29) * [Distribution](javascript:void%28%29) * [E-commerce](javascript:void%28%29) * [Education](javascript:void%28%29) * [Electronics](javascript:void%28%29) * [Energy & Utilities](javascript:void%28%29) * [Federal Government](javascript:void%28%29) * [Field Maintenance](javascript:void%28%29) * [Food & Beverage](javascript:void%28%29) * [Healthcare / Social Services](javascript:void%28%29) * [Hospitality / Gaming / Travel](javascript:void%28%29) * [Human Resources](javascript:void%28%29) * [Industrial Machinery](javascript:void%28%29) * [Information Technology & High Tech](javascript:void%28%29) * [Insurance](javascript:void%28%29) * [Legal](javascript:void%28%29) * [Maintenance / Field Service](javascript:void%28%29) * [Manufacturing](javascript:void%28%29) * [Marketing Services](javascript:void%28%29) * [Media & Communications / Entertainment](javascript:void%28%29) * [Mill Products](javascript:void%28%29) * [Mining / Metals](javascript:void%28%29) * [Mortgage](javascript:void%28%29) * [Non-Profit](javascript:void%28%29) * [Not Available](javascript:void%28%29) * [Oil & Gas](javascript:void%28%29) * [Other](javascript:void%28%29) * [Other Services](javascript:void%28%29) * [Payroll Provider](javascript:void%28%29) * [Pharmaceuticals](javascript:void%28%29) * [Professional Employer Organization](javascript:void%28%29) * [Professional Services](javascript:void%28%29) * [Property Management](javascript:void%28%29) * [Public Sector](javascript:void%28%29) * [Real Estate](javascript:void%28%29) * [Recruiting Agency](javascript:void%28%29) * [Religious Institutions](javascript:void%28%29) * [Retail](javascript:void%28%29) * [Sales & Marketing](javascript:void%28%29) * [Semiconductors](javascript:void%28%29) * [Software / IT](javascript:void%28%29) * [Sports and Recreation](javascript:void%28%29) * [Staffing Agency](javascript:void%28%29) * [State & Local Government](javascript:void%28%29) * [Telecommunications](javascript:void%28%29) * [Third-Party Administrator](javascript:void%28%29) * [Transportation & Logistics](javascript:void%28%29) * [Wholesale Distribution](javascript:void%28%29) Company Size [ Choose your company size](javascript:void%28%29) * [1 employee](javascript:void%28%29) * [2 to 9 employees](javascript:void%28%29) * [10 - 19 employees](javascript:void%28%29) * [20 - 49 employees](javascript:void%28%29) * [50 - 99 employees](javascript:void%28%29) * [100 - 499 employee](javascript:void%28%29) * [500 - 999 employees](javascript:void%28%29) * [1,000 - 2,499 employees](javascript:void%28%29) * [2,500 - 4,999 employees](javascript:void%28%29) * [5,000 - 9,999 employees](javascript:void%28%29) * [10,000 - 24,999 employees](javascript:void%28%29) * [25,000 - 49,999 employees](javascript:void%28%29) * [50,000 + employees](javascript:void%28%29) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Marketing Automation", "item": "https://www.selecthub.com/category/marketing-automation/" }, { "@type": "ListItem", "position": 3, "name": "User Research Tools", "item": "https://www.selecthub.com/c/user-research-tools/" }, { "@type": "ListItem", "position": 4, "name": "Userback" } ] } { "@context": "http://schema.org", "@type": "SoftwareApplication", "name": "Userback", "description": " Userback is a comprehensive tool designed to streamline the collection and management of user feedback. 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