[Home](https://www.selecthub.com/) \> [Business Phones](https://www.selecthub.com/category/business-phones/) \> [UCaaS Providers](https://www.selecthub.com/c/ucaas-providers/) \> CloudCall Categories: * [UCaaS Providers](https://www.selecthub.com/c/ucaas-providers/) * [Business Phone Systems](https://www.selecthub.com/c/business-phone-systems/) * [Call Center Software](https://www.selecthub.com/c/call-center-software/) * [Help Desk Software](https://www.selecthub.com/c/help-desk-software/) * [Team Collaboration Tools](https://www.selecthub.com/c/team-collaboration-tools/) * [Team Communication Software](https://www.selecthub.com/c/team-communication-software/) * [...](#) ## What Is CloudCall? **Industry Specialties:** Communications, Healthcare & Life Sciences, Professional Services. CloudCall is a sophisticated Unified Communications as a Service (UCaaS) platform that seamlessly integrates voice, messaging, and customer relationship management (CRM) functionalities. Designed to streamline communication processes, it offers features such as call logging, automated attendants, and real-time analytics, enhancing both efficiency and productivity. Ideal for sales teams, customer service departments, and businesses within industries like technology, finance, and healthcare, CloudCall facilitates improved client interactions and workflow management. One of its standout benefits is its robust integration with popular CRM systems, allowing for a unified view of customer interactions and data synchronization. Users appreciate the platform’s intuitive interface and reliable performance, which often sets it apart from comparable solutions in the market. Additionally, CloudCall provides customizable options to cater to specific business needs, ensuring flexibility and scalability. While pricing details are not publicly listed, interested parties are encouraged to contact SelectHub for a tailored quote that aligns with their unique requirements. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=UCaaS+Providers&product%5Fname=CloudCall&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fucaas-providers%2Fcloudcall%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F638c1a4f003b46aad4aa5cf3f424d215-bc2834bb1f4b1bc6c930ef06582e7170%2Fresources%2Fnormal%2Flogo.png%3F1742305144) User Sentiment i ![User satisfaction level icon: great]() Based on 36 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #25 CloudCall is ranked #25 in the UCaaS Providers product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report. [ Get the Report Now](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=ucaas-providers&product%5Fslug=cloudcall&slug=cloudcall&product%5Fname=CloudCall&category=UCaaS+Providers&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fucaas-providers%2Fcloudcall%2F) ## CloudCall Pricing Based on our most recent analysis, CloudCall pricing starts at $15 (Per User, Monthly). [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=UCaaS+Providers&product%5Fname=CloudCall&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fucaas-providers%2Fcloudcall%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F638c1a4f003b46aad4aa5cf3f424d215-bc2834bb1f4b1bc6c930ef06582e7170%2Fresources%2Fnormal%2Flogo.png%3F1742305144&price=2) Price $ $ $ $ $ i Starting From $15 Pricing Model Per User, Monthly Free Trial Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=CloudCall&category=UCaaS+Providers&product%5Flogo=https://cdn.selecthub.com/products/638c1a4f003b46aad4aa5cf3f424d215-bc2834bb1f4b1bc6c930ef06582e7170/resources/normal/logo.png?1742305144)) ## Training Resources CloudCall is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for CloudCall: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## CloudCall Benefits and Insights Why use CloudCall? ### Key differentiators & advantages of CloudCall * **Enhanced Collaboration:** CloudCall integrates communication tools, enabling teams to collaborate seamlessly across different locations, improving project efficiency and team cohesion. * **Scalability:** Easily adjust your communication resources to match business growth or seasonal demand without the need for significant infrastructure changes. * **Cost Efficiency:** Reduce overhead costs by consolidating communication services into a single platform, eliminating the need for multiple vendors and hardware investments. * **Improved Customer Interaction:** With integrated CRM capabilities, CloudCall allows for personalized customer interactions, leading to higher satisfaction and retention rates. * **Flexibility and Mobility:** Employees can access communication tools from anywhere, fostering a flexible work environment and supporting remote work initiatives. * **Data-Driven Insights:** Gain valuable insights through analytics and reporting features, helping to make informed decisions and optimize communication strategies. * **Enhanced Security:** Benefit from robust security measures that protect sensitive communication data, ensuring compliance with industry standards and regulations. * **Streamlined Workflow:** Automate routine tasks and integrate with existing business applications to streamline workflows and increase productivity. * **Reliable Support:** Access to dedicated support services ensures any issues are resolved quickly, minimizing downtime and maintaining business continuity. * **Future-Proof Technology:** Stay ahead with regular updates and new features that keep your communication tools aligned with the latest technological advancements. ### Industry Expertise CloudCall is a software solution specifically designed for businesses that heavily utilize CRM systems. It excels at integrating communication tools with CRM platforms, making it ideal for sales, recruitment, and customer service teams who rely on robust CRM functionality for their daily operations. ## CloudCall Reviews Based on our most recent analysis, CloudCall reviews indicate a 'great' User Satisfaction Rating of 82% based on 36 user reviews from 1 recognized software review sites. ![User satisfaction level icon: great]() 36 reviews 82% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of CloudCall reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **CRM Integration:** User reviews consistently praise CloudCall's ability to seamlessly integrate with popular CRM systems. This integration streamlines workflows by eliminating the need to switch between applications, saving time and reducing errors. * **Enhanced Customer Data Access:** By integrating with CRM systems, CloudCall provides instant access to relevant customer information during calls. This allows agents to deliver more personalized and efficient customer service. * **Automated Call Logging:** CloudCall automates call logging and note-taking directly into the CRM, freeing up agents from manual data entry and ensuring accurate record-keeping. #### Cons * **System Stability:** User reviews frequently mention experiencing frustrating system outages, which can disrupt essential business operations like client calls and internal communication. * **Audio Quality:** Some users have reported issues with poor audio quality, such as dropped calls or static, which negatively impacts the professional image businesses strive to project. * **Technical Issues:** Beyond outages, user reviews highlight clunky software and restrictive admin controls as pain points, suggesting the user experience isn't always smooth. #### Researcher's Summary: Is CloudCall all that it's cracked up to be? User reviews from the past year present a mixed bag, revealing both noteworthy strengths and frustrating weaknesses. On the plus side, CloudCall earns praise for its seamless integration with popular CRM systems like Salesforce, which is a godsend for businesses heavily reliant on these platforms. Users highlight the convenience of click-to-dial functionality directly within their CRM, saving valuable time and streamlining workflows. Additionally, CloudCall's international calling capabilities receive positive feedback, particularly from businesses with a global presence. Users appreciate the reliable call quality and ease of connecting with contacts across different countries. However, CloudCall's shine starts to dull when it comes to reliability and user experience. Several users report frequent system outages and glitches, particularly with the mobile app and desktop extension. These technical hiccups disrupt workflows and lead to frustration, especially for teams who rely on the platform for daily communication. The user interface, while generally considered user-friendly, is criticized by some for being outdated and clunky in certain areas, particularly when managing out-of-hours messages. CloudCall's pricing also emerges as a point of contention. While some users find the cost-effective international calling plans appealing, others express concerns about the overall cost, particularly for smaller businesses. The starting price of $25 per user per month can quickly add up, and the lack of transparency regarding implementation costs raises red flags for budget-conscious businesses. In essence, CloudCall is a good fit for businesses prioritizing CRM integration and international calling, but its technical reliability issues and pricing structure might give some potential users pause. ## Key Features Notable CloudCall features include: * **CRM Integration:** Seamlessly integrates with popular CRM systems like Salesforce and Microsoft Dynamics, allowing for efficient data synchronization and streamlined workflows. * **Call Recording:** Offers automatic and on-demand call recording capabilities, enabling users to capture important conversations for compliance and training purposes. * **Click-to-Dial:** Provides a convenient click-to-dial feature directly from the CRM interface, reducing manual dialing errors and saving time. * **Voicemail Transcription:** Converts voicemail messages into text, making it easier to review and prioritize messages without listening to audio files. * **Advanced Reporting:** Delivers detailed analytics and reporting tools that help businesses track call performance and identify trends for better decision-making. * **Call Queuing:** Manages incoming call traffic efficiently by placing callers in a queue, ensuring no call goes unanswered during peak times. * **Presence Management:** Displays real-time availability status of team members, facilitating better communication and collaboration within the organization. * **SMS Messaging:** Enables sending and receiving text messages directly from the platform, enhancing customer engagement through multiple communication channels. * **Call Monitoring:** Allows supervisors to listen in on live calls for quality assurance and training purposes, ensuring high standards of customer service. * **Customizable Dashboards:** Offers personalized dashboards that provide users with a tailored view of their communication activities and metrics. * **Integration with Microsoft Teams:** Enhances collaboration by integrating with Microsoft Teams, allowing users to make and receive calls within the Teams environment. * **API Access:** Provides robust API access for developers to create custom integrations and extend the functionality of the platform to meet specific business needs. * **Call Whispering:** Enables managers to provide real-time guidance to agents during calls without the customer hearing, improving support and sales interactions. * **Multi-Device Support:** Ensures users can access the platform from various devices, including desktops, laptops, and mobile phones, for flexibility and convenience. * **Call Tagging:** Allows users to categorize calls with tags for easy retrieval and analysis, aiding in organization and reporting. * **VoIP Technology:** Utilizes Voice over Internet Protocol to deliver high-quality voice communication over the internet, reducing costs and improving call clarity. * **Call Transfer:** Facilitates seamless call transfers between team members, ensuring customers are connected to the right person without unnecessary delays. * **Conference Calling:** Supports multi-party conference calls, enabling teams to collaborate effectively regardless of their physical location. * **Call Analytics:** Provides insights into call patterns and performance metrics, helping businesses optimize their communication strategies. * **Security Features:** Implements robust security measures, including encryption and access controls, to protect sensitive communication data. ## Head-to-Head Comparison ![CloudCall Software Tool]() vs * [Allied Telecom](https://www.selecthub.com/ucaas-providers/cloudcall-vs-allied-telecom/) * [BCM One](https://www.selecthub.com/ucaas-providers/bcm-one-vs-cloudcall/) * [BluIP](https://www.selecthub.com/ucaas-providers/cloudcall-vs-bluip/) * [CallTower](https://www.selecthub.com/ucaas-providers/calltower-vs-cloudcall/) * [Cisco CallManager](https://www.selecthub.com/ucaas-providers/cisco-callmanager-vs-cloudcall/) * [ConXhub](https://www.selecthub.com/ucaas-providers/cloudcall-vs-conxhub/) * [Crexendo](https://www.selecthub.com/ucaas-providers/crexendo-vs-cloudcall/) * [Cytracom](https://www.selecthub.com/ucaas-providers/cytracom-vs-cloudcall/) * [Evolve IP](https://www.selecthub.com/ucaas-providers/evolve-ip-vs-cloudcall/) * [Exponential-e](https://www.selecthub.com/ucaas-providers/cloudcall-vs-exponential-e/) * [FirstComm](https://www.selecthub.com/ucaas-providers/cloudcall-vs-firstcomm/) * [FortiVoice](https://www.selecthub.com/ucaas-providers/fortivoice-vs-cloudcall/) * [Frontier Enterprise](https://www.selecthub.com/ucaas-providers/cloudcall-vs-frontier-enterprise/) * [Fusion Connect](https://www.selecthub.com/ucaas-providers/fusion-connect-vs-cloudcall/) * [Intermedia Unite](https://www.selecthub.com/ucaas-providers/intermedia-unite-vs-cloudcall/) * [Lumen Technologies](https://www.selecthub.com/ucaas-providers/lumen-technologies-vs-cloudcall/) * [NetWolves](https://www.selecthub.com/ucaas-providers/cloudcall-vs-netwolves/) * [New Horizon Communications](https://www.selecthub.com/ucaas-providers/new-horizon-communications-vs-cloudcall/) * [NWN Carousel](https://www.selecthub.com/ucaas-providers/nwn-carousel-vs-cloudcall/) * [Peerless Network](https://www.selecthub.com/ucaas-providers/peerless-network-vs-cloudcall/) * [RingEX](https://www.selecthub.com/ucaas-providers/cloudcall-vs-ringex/) * [Sangoma](https://www.selecthub.com/ucaas-providers/sangoma-vs-cloudcall/) * [Spectrum Enterprise](https://www.selecthub.com/ucaas-providers/spectrum-enterprise-vs-cloudcall/) * [StartMeeting](https://www.selecthub.com/ucaas-providers/cloudcall-vs-startmeeting/) * [TeleCloud](https://www.selecthub.com/ucaas-providers/cloudcall-vs-telecloud/) * [Telesystem](https://www.selecthub.com/ucaas-providers/cloudcall-vs-telesystem/) * [TelNet Worldwide](https://www.selecthub.com/ucaas-providers/telnet-worldwide-vs-cloudcall/) * [UniVoIP](https://www.selecthub.com/ucaas-providers/univoip-vs-cloudcall/) * [Verizon UCaaS](https://www.selecthub.com/ucaas-providers/cloudcall-vs-verizon-ucaas/) * [VirtualPBX](https://www.selecthub.com/ucaas-providers/virtualpbx-vs-cloudcall/) * [VoiceEdge](https://www.selecthub.com/ucaas-providers/voiceedge-vs-cloudcall/) * [Vonage Business Communications](https://www.selecthub.com/ucaas-providers/vonage-business-communications-vs-cloudcall/) * [Wildix](https://www.selecthub.com/ucaas-providers/wildix-vs-cloudcall/) * [Wildix Collaboration](https://www.selecthub.com/ucaas-providers/cloudcall-vs-wildix-collaboration/) ## 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Review Title Pros Cons Overall feedback Your name Your job title Industry [ Choose your main industry](javascript:void%28%29) * [Accounting / CPA](javascript:void%28%29) * [Advertising](javascript:void%28%29) * [Aerospace & Defense](javascript:void%28%29) * [Agriculture](javascript:void%28%29) * [Apparel](javascript:void%28%29) * [Architecture](javascript:void%28%29) * [Auto Dealership](javascript:void%28%29) * [Automotive](javascript:void%28%29) * [Banking & Financial Services](javascript:void%28%29) * [Banking & Mortgage](javascript:void%28%29) * [Chemicals](javascript:void%28%29) * [Construction & Engineering](javascript:void%28%29) * [Construction / Contracting](javascript:void%28%29) * [Consulting](javascript:void%28%29) * [Consumer Products](javascript:void%28%29) * [Distribution](javascript:void%28%29) * [E-commerce](javascript:void%28%29) * [Education](javascript:void%28%29) * [Electronics](javascript:void%28%29) * [Energy & Utilities](javascript:void%28%29) * [Federal Government](javascript:void%28%29) * [Field Maintenance](javascript:void%28%29) * [Food & Beverage](javascript:void%28%29) * [Healthcare / Social Services](javascript:void%28%29) * [Hospitality / Gaming / Travel](javascript:void%28%29) * [Human Resources](javascript:void%28%29) * [Industrial Machinery](javascript:void%28%29) * [Information Technology & High Tech](javascript:void%28%29) * [Insurance](javascript:void%28%29) * [Legal](javascript:void%28%29) * [Maintenance / Field Service](javascript:void%28%29) * [Manufacturing](javascript:void%28%29) * [Marketing Services](javascript:void%28%29) * [Media & Communications / Entertainment](javascript:void%28%29) * [Mill Products](javascript:void%28%29) * [Mining / Metals](javascript:void%28%29) * [Mortgage](javascript:void%28%29) * [Non-Profit](javascript:void%28%29) * [Not Available](javascript:void%28%29) * [Oil & Gas](javascript:void%28%29) * [Other](javascript:void%28%29) * [Other Services](javascript:void%28%29) * [Payroll Provider](javascript:void%28%29) * [Pharmaceuticals](javascript:void%28%29) * [Professional Employer Organization](javascript:void%28%29) * [Professional Services](javascript:void%28%29) * [Property Management](javascript:void%28%29) * [Public Sector](javascript:void%28%29) * [Real Estate](javascript:void%28%29) * [Recruiting Agency](javascript:void%28%29) * [Religious Institutions](javascript:void%28%29) * [Retail](javascript:void%28%29) * [Sales & Marketing](javascript:void%28%29) * [Semiconductors](javascript:void%28%29) * [Software / IT](javascript:void%28%29) * [Sports and Recreation](javascript:void%28%29) * [Staffing Agency](javascript:void%28%29) * [State & Local Government](javascript:void%28%29) * [Telecommunications](javascript:void%28%29) * [Third-Party Administrator](javascript:void%28%29) * [Transportation & Logistics](javascript:void%28%29) * [Wholesale Distribution](javascript:void%28%29) Company Size [ Choose your company size](javascript:void%28%29) * [1 employee](javascript:void%28%29) * [2 to 9 employees](javascript:void%28%29) * [10 - 19 employees](javascript:void%28%29) * [20 - 49 employees](javascript:void%28%29) * [50 - 99 employees](javascript:void%28%29) * [100 - 499 employee](javascript:void%28%29) * [500 - 999 employees](javascript:void%28%29) * [1,000 - 2,499 employees](javascript:void%28%29) * [2,500 - 4,999 employees](javascript:void%28%29) * [5,000 - 9,999 employees](javascript:void%28%29) * [10,000 - 24,999 employees](javascript:void%28%29) * [25,000 - 49,999 employees](javascript:void%28%29) * [50,000 + employees](javascript:void%28%29) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Business Phones", "item": "https://www.selecthub.com/category/business-phones/" }, { "@type": "ListItem", "position": 3, "name": "UCaaS Providers", "item": "https://www.selecthub.com/c/ucaas-providers/" }, { "@type": "ListItem", "position": 4, "name": "CloudCall" } ] } { "@context": "http://schema.org", "@type": "SoftwareApplication", "name": "CloudCall", "description": " CloudCall is a sophisticated Unified Communications as a Service (UCaaS) platform that seamlessly integrates voice, messaging, and customer relationship management (CRM) functionalities. Designed to streamline communication processes, it offers features such as call logging, automated attendants, and real-time analytics, enhancing both efficiency and productivity. Ideal for sales teams, customer service departments, and businesses within industries like technology, finance, and healthcare, CloudCall facilitates improved client interactions and workflow management. One of its standout benefits is its robust integration with popular CRM systems, allowing for a unified view of customer interactions and data synchronization. Users appreciate the platform’s intuitive interface and reliable performance, which often sets it apart from comparable solutions in the market. Additionally, CloudCall provides customizable options to cater to specific business needs, ensuring flexibility and scalability. While pricing details are not publicly listed, interested parties are encouraged to contact SelectHub for a tailored quote that aligns with their unique requirements. ", "review": { "@type": "Review", "author": { "@type": "Person", "name": "Ashita Ahuja", "reviewBody": "Is CloudCall all that it's cracked up to be? User reviews from the past year present a mixed bag, revealing both noteworthy strengths and frustrating weaknesses. On the plus side, CloudCall earns praise for its seamless integration with popular CRM systems like Salesforce, which is a godsend for businesses heavily reliant on these platforms. Users highlight the convenience of click-to-dial functionality directly within their CRM, saving valuable time and streamlining workflows. Additionally, CloudCall's international calling capabilities receive positive feedback, particularly from businesses with a global presence. Users appreciate the reliable call quality and ease of connecting with contacts across different countries. However, CloudCall's shine starts to dull when it comes to reliability and user experience. Several users report frequent system outages and glitches, particularly with the mobile app and desktop extension. These technical hiccups disrupt workflows and lead to frustration, especially for teams who rely on the platform for daily communication. The user interface, while generally considered user-friendly, is criticized by some for being outdated and clunky in certain areas, particularly when managing out-of-hours messages. CloudCall's pricing also emerges as a point of contention. While some users find the cost-effective international calling plans appealing, others express concerns about the overall cost, particularly for smaller businesses. The starting price of $25 per user per month can quickly add up, and the lack of transparency regarding implementation costs raises red flags for budget-conscious businesses. In essence, CloudCall is a good fit for businesses prioritizing CRM integration and international calling, but its technical reliability issues and pricing structure might give some potential users pause." } }, "image": "https://cdn.selecthub.com/products/638c1a4f003b46aad4aa5cf3f424d215-bc2834bb1f4b1bc6c930ef06582e7170/resources/normal/logo.png?1742305144", "aggregateRating": { "@type": "AggregateRating", "ratingValue": "82", "bestRating": "100", "worstRating": "1", "ratingCount": "36" }, "offers": { "@type": "Offer", "priceSpecification": { "@type": "priceSpecification", "price": "15", "priceCurrency": "USD" } }, "positiveNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "CRM Integration: User reviews consistently praise CloudCall's ability to seamlessly integrate with popular CRM systems. 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