[Home](https://www.selecthub.com/) \> [Endpoint Security](https://www.selecthub.com/category/endpoint-security/) \> [RMM Software](https://www.selecthub.com/c/rmm-software/) \> ConnectWise Automate Categories: * [RMM Software](https://www.selecthub.com/c/rmm-software/) * [PSA Software](https://www.selecthub.com/c/psa-software/) * [...](#) ## What Is ConnectWise Automate? **Industry Specialties:** Information Technology and Services, Education, Manufacturing, Government. ConnectWise Automate is a sophisticated software platform engineered for comprehensive remote monitoring and management of IT environments. It automates routine maintenance tasks, enabling IT professionals to oversee multiple systems efficiently, proactively identify and address issues, and maintain optimal performance across networks. The platform provides real-time visibility, seamless remote access, and extensive automation capabilities that enhance operational efficiency and reduce downtime. This solution is particularly well-suited for managed service providers, small to medium-sized enterprises, and organizations in sectors such as healthcare, finance, and education that require reliable IT infrastructure management. ConnectWise Automate offers distinctive benefits like customizable dashboards, advanced scripting options, and integrated security measures, setting it apart from other tools in the market. Among its standout features are automated patch management, comprehensive asset tracking, remote troubleshooting, and detailed reporting. Users appreciate its scalability and the depth of its automation functionalities, which streamline workflows and improve service delivery. In comparison to similar remote monitoring and management products, ConnectWise Automate is often favored for its flexibility and robust integration capabilities with other business systems. Pricing details for ConnectWise Automate are not publicly disclosed. Prospective users are encouraged to contact SelectHub to obtain a personalized pricing quote based on their specific requirements. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=RMM+Software&product%5Fname=ConnectWise%2BAutomate&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Frmm-software%2Fconnectwise-automate%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2Fbc1ad6e8f86c42a371aff945535baebb-1c70bfd70cd2a5491e98d4b9315699e7%2Fresources%2Fnormal%2Flogo.png%3F1738936942) [Contributors](#view-contributors) ![Khaleel Hayes]() Written by Khaleel Hayes Technical Content Writer [ Read Bio](https://www.selecthub.com/author/khaleel-hayes/) ![Mariah Hansen]() Edited by Mariah Hansen Content Editor [ Read Bio](https://www.selecthub.com/author/mariah-hansen/) User Sentiment i ![User satisfaction level icon: great]() Based on 419 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #8 ConnectWise Automate is ranked #8 in the RMM Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report. [ Get the Report Now](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=rmm-software&product%5Fslug=connectwise-automate&slug=connectwise-automate&product%5Fname=ConnectWise+Automate&category=RMM+Software&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Frmm-software%2Fconnectwise-automate%2F) ## ConnectWise Automate Pricing Based on our most recent analysis, ConnectWise Automate pricing starts in the range of $10 - $100. [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=RMM+Software&product%5Fname=ConnectWise%2BAutomate&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Frmm-software%2Fconnectwise-automate%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2Fbc1ad6e8f86c42a371aff945535baebb-1c70bfd70cd2a5491e98d4b9315699e7%2Fresources%2Fnormal%2Flogo.png%3F1738936942&price=2) Price $ $ $ $ $ i Starting From Custom Quote i Pricing Model Monthly, Quote-Based Free Trial Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=ConnectWise+Automate&category=RMM+Software&product%5Flogo=https://cdn.selecthub.com/products/bc1ad6e8f86c42a371aff945535baebb-1c70bfd70cd2a5491e98d4b9315699e7/resources/normal/logo.png?1738936942)) ## Training Resources ConnectWise Automate is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for ConnectWise Automate: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## ConnectWise Automate Benefits and Insights Why use ConnectWise Automate? ### Key differentiators & advantages of ConnectWise Automate * **Increased Efficiency:** Automate repetitive IT tasks, freeing up time for your team to focus on strategic initiatives. For example, automate patch management to ensure systems are always up-to-date without manual intervention. * **Proactive Issue Resolution:** Identify and address potential IT issues before they impact users. With real-time monitoring, you can detect anomalies and resolve them swiftly, minimizing downtime. * **Comprehensive Reporting:** Generate detailed reports on system performance and IT operations. This data-driven insight helps in making informed decisions and demonstrating value to stakeholders. * **Scalability:** Easily scale your IT management capabilities as your business grows. ConnectWise Automate supports a wide range of devices and environments, ensuring seamless expansion. * **Enhanced Security:** Implement automated security protocols to protect your network. Regular vulnerability assessments and automated patching help safeguard against cyber threats. * **Cost Savings:** Reduce operational costs by automating routine tasks and minimizing the need for manual intervention. This efficiency translates into financial savings over time. * **Improved Client Satisfaction:** Deliver consistent and reliable IT services, enhancing client trust and satisfaction. Quick issue resolution and proactive management lead to a better user experience. * **Centralized Management:** Manage all IT assets from a single platform, simplifying oversight and control. This centralization streamlines operations and reduces complexity. * **Customizable Automation:** Tailor automation scripts to fit specific business needs, ensuring that the software aligns perfectly with your operational requirements. * **Resource Optimization:** Allocate IT resources more effectively by automating routine maintenance tasks, allowing your team to focus on high-priority projects. * **Remote Access:** Provide technicians with the ability to troubleshoot and resolve issues remotely, reducing the need for on-site visits and speeding up response times. * **Integration Capabilities:** Seamlessly integrate with other tools and platforms, enhancing your existing IT ecosystem and ensuring smooth data flow across systems. * **Reduced Human Error:** Minimize the risk of mistakes by automating complex processes, ensuring consistency and accuracy in IT operations. * **Time-Saving Automation:** Automate time-consuming tasks such as software deployment and system updates, allowing IT staff to focus on more strategic activities. * **Real-Time Alerts:** Receive instant notifications of critical issues, enabling prompt action and reducing the potential impact on business operations. ### Industry Expertise ConnectWise Automate is best suited for larger organizations or those with advanced IT needs, particularly those who require powerful automation capabilities and customized workflows. It is ideal for businesses that want to streamline repetitive tasks, increase efficiency, and gain deeper insights into their IT environment. ## ConnectWise Automate Reviews Based on our most recent analysis, ConnectWise Automate reviews indicate a 'great' User Satisfaction Rating of 81% based on 419 user reviews from 3 recognized software review sites. ![User satisfaction level icon: great]() 419 reviews 81% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of ConnectWise Automate reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Robust Automation:** ConnectWise Automate excels in automating IT tasks, such as patching multiple devices simultaneously, which frees up IT professionals for more critical tasks. * **Proactive Monitoring and Alerting:** The software provides comprehensive monitoring capabilities, sending alerts for issues like low disk space or internet connectivity problems, enabling proactive IT management. * **Seamless Remote Access:** ConnectWise Automate allows for easy remote access to client devices, facilitating quick troubleshooting and issue resolution without interrupting user workflow. #### Cons * **Connection Issues:** User reviews mention occasional lag and connection drops during remote sessions, which can be disruptive for IT professionals. * **Downtime:** Some users report unexpected downtime, impacting the reliability of the system for monitoring and managing client devices. * **User Interface:** The user interface is considered overwhelming by some, especially those transitioning from simpler RMM solutions. The disparity in features between the web version and the installed client can also be confusing. #### Researcher's Summary: Is ConnectWise Automate the wise choice for your IT needs? While ConnectWise Automate has long been a staple for Managed Service Providers (MSPs), recent user reviews paint a mixed picture of its performance. Many users, particularly those with extensive experience with the platform, express growing frustration with the software's stagnation. They point to a lack of updates and new features as evidence that ConnectWise is shifting its focus to its newer product, ConnectWise RMM, leaving Automate feeling like a neglected stepchild. This perception is further fueled by the noticeable absence of phone support, forcing users to rely on often-unresponsive chat-based support or navigate the labyrinthine community forums for assistance. Despite these concerns, ConnectWise Automate retains a loyal following, particularly among larger MSPs, due to its robust scripting capabilities and granular control over IT environments. Users highlight its ability to automate complex tasks, such as patching and software deployment, with a level of customization unmatched by competitors like Ninja RMM or Datto RMM. This granular control, however, comes at a cost. The user interface, while powerful, is often criticized for being clunky and overwhelming, especially for new users. Additionally, the software's reliance on older technology can lead to performance issues, with users reporting occasional lag and connection drops during remote sessions. In essence, ConnectWise Automate is a powerful but aging workhorse. Its strengths lie in its comprehensive automation and scripting capabilities, making it ideal for large MSPs or organizations with complex IT environments. However, its lack of recent updates, cumbersome user interface, and spotty support make it a less appealing choice for smaller businesses or those prioritizing ease of use and modern features. For those seeking a more streamlined and user-friendly experience, alternatives like ConnectWise's own RMM platform or other cloud-based solutions might be a better fit. ## Key Features * **Asset Discovery:** Recognize device statuses, access all devices and develop device accountability. * **Endpoint Management:** Gain access to RMM endpoints that customers manage to superintend issues and downtimes. * **Patching:** Schedule and ratify deployment and compliance patches automatically. * **Monitoring:** Watch issues and expeditiously resolve them without interrupting end users. * **Automation:** Automate routine duties to optimize expenses. * **Remote Control Sessions:** Utilize one source to watch and document remote control sessions. Leverage video recordings of distant sessions with the extended auditing function that accesses mobile device cameras, allowing users to view what's happening on a customer's site. * **Report Designer:** Access several report templates that showcase patron health, patch compliance and remote access details. ## Limitations With any software, it's essential to be mindful of its shortcomings before buying and implementing the solution. While it comes with excellent functionality, ConnectWise Automate is no exception. These are the known limitations of the system based on user feedback: * Software navigation is cumbersome. * Users need classes and training for almost every feature in the system. * It only runs on Windows and MySQL on the backend. * Keeping MySQL regulated for atmosphere size is challenging. ## Suite Support _mail\_outline_Email: Email support is not available at this time, but users may conduct live chats with ConnectWise representatives between 5 p.m. to 9 a.m. EST. _phone_Phone: For phone support, users may dial 800-671-6898. _school_Training: Users may sign in to the ConnectWise University portal for exclusive educational and training tools online. _local\_offer_Tickets: For ticket support, users may fill out the ticket on ConnectWise's support page. ## Head-to-Head Comparison ![ConnectWise Automate Software Tool]() vs * [Action1](https://www.selecthub.com/rmm-software/action1-vs-connectwise-automate/) * [Auvik](https://www.selecthub.com/rmm-software/auvik-vs-connectwise-automate/) * [ConnectWise RMM](https://www.selecthub.com/rmm-software/connectwise-rmm-vs-connectwise-automate/) * [datto RMM](https://www.selecthub.com/rmm-software/datto-rmm-vs-connectwise-automate/) * [Kaseya VSA](https://www.selecthub.com/rmm-software/kaseya-vsa-vs-connectwise-automate/) * [LogMeIn Resolve](https://www.selecthub.com/rmm-software/connectwise-automate-vs-logmein-resolve/) * [N-sight](https://www.selecthub.com/rmm-software/connectwise-automate-vs-n-sight/) * [Naverisk](https://www.selecthub.com/rmm-software/connectwise-automate-vs-naverisk/) * [Pulseway](https://www.selecthub.com/rmm-software/pulseway-vs-connectwise-automate/) * [SuperOps](https://www.selecthub.com/rmm-software/connectwise-automate-vs-superops/) * [Syncro](https://www.selecthub.com/rmm-software/syncro-vs-connectwise-automate/) ## Relevant Articles [ RMM Tools: The Best Remote Monitoring and Management Systems](https://www.selecthub.com/professional-services-automation/rmm-tools-professional-service-providers/) ## Similar Products Here are the most similar products to ConnectWise Automate. [ Acronis RMM ](https://www.selecthub.com/p/rmm-software/acronis-rmm/) [ LogMeIn Resolve ](https://www.selecthub.com/p/rmm-software/logmein-resolve/) [ N-sight ](https://www.selecthub.com/p/rmm-software/n-sight/) [ SuperOps ](https://www.selecthub.com/p/rmm-software/superops/) [ ConnectWise RMM ](https://www.selecthub.com/p/rmm-software/connectwise-rmm/) [ datto RMM ](https://www.selecthub.com/p/rmm-software/datto-rmm/) [ Pulseway ](https://www.selecthub.com/p/rmm-software/pulseway/) [ Action1 ](https://www.selecthub.com/p/rmm-software/action1/) [ Auvik ](https://www.selecthub.com/p/rmm-software/auvik/) [ Atera ](https://www.selecthub.com/p/rmm-software/atera-psa/) ## About the Contributors The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content. [ ](https://www.selecthub.com/author/khaleel-hayes/) Written by [Khaleel Hayes](https://www.selecthub.com/author/khaleel-hayes/) Technical Content Writer Khaleel Hayes is a Technical Content Writer for SelectHub, with over 4 years of experience crafting content for manufacturing, PLM, ERP and technology selection audiences. He's also a freelance writer in his spare time. His body of work includes poetry, short plays, feature articles and film reviews either self-published or in Denver publications. He graduated with a B.A. in Journalism and an English minor from Metropolitan State University of Denver in May 2018\. When not writing, he enjoys classic movies and music, tasty burgers, tasteful bookstores, and breathtaking art and photography. [See Full Bio](https://www.selecthub.com/author/khaleel-hayes/) [ ](https://www.selecthub.com/author/mariah-hansen/) Edited by [Mariah Hansen](https://www.selecthub.com/author/mariah-hansen/) Content Editor As the Content Editor and Senior Market Analyst at SelectHub, Mariah edits and manages content for more than 40 different software categories, as well as writing for a couple of them herself. Primarily, she focuses on core HR and workforce management, always finding fun and humor in her work. Outside of business hours you can usually find Mariah sipping lattes at local coffee shops or dancing the night away to some live music. [See Full Bio](https://www.selecthub.com/author/mariah-hansen/) Your review has been submitted and should be visible within 24 hours. Review Title Pros Cons Overall feedback Your name Your job title Industry [ Choose your main industry](javascript:void%28%29) * [Accounting / CPA](javascript:void%28%29) * [Advertising](javascript:void%28%29) * [Aerospace & Defense](javascript:void%28%29) * [Agriculture](javascript:void%28%29) * [Apparel](javascript:void%28%29) * [Architecture](javascript:void%28%29) * [Auto Dealership](javascript:void%28%29) * [Automotive](javascript:void%28%29) * [Banking & Financial Services](javascript:void%28%29) * [Banking & Mortgage](javascript:void%28%29) * [Chemicals](javascript:void%28%29) * [Construction & Engineering](javascript:void%28%29) * [Construction / Contracting](javascript:void%28%29) * [Consulting](javascript:void%28%29) * [Consumer Products](javascript:void%28%29) * [Distribution](javascript:void%28%29) * [E-commerce](javascript:void%28%29) * [Education](javascript:void%28%29) * [Electronics](javascript:void%28%29) * [Energy & Utilities](javascript:void%28%29) * [Federal Government](javascript:void%28%29) * [Field Maintenance](javascript:void%28%29) * [Food & Beverage](javascript:void%28%29) * [Healthcare / Social Services](javascript:void%28%29) * [Hospitality / Gaming / Travel](javascript:void%28%29) * [Human Resources](javascript:void%28%29) * [Industrial Machinery](javascript:void%28%29) * [Information Technology & High Tech](javascript:void%28%29) * [Insurance](javascript:void%28%29) * [Legal](javascript:void%28%29) * [Maintenance / Field Service](javascript:void%28%29) * [Manufacturing](javascript:void%28%29) * [Marketing Services](javascript:void%28%29) * [Media & Communications / Entertainment](javascript:void%28%29) * [Mill Products](javascript:void%28%29) * [Mining / Metals](javascript:void%28%29) * [Mortgage](javascript:void%28%29) * [Non-Profit](javascript:void%28%29) * [Not Available](javascript:void%28%29) * [Oil & Gas](javascript:void%28%29) * [Other](javascript:void%28%29) * [Other Services](javascript:void%28%29) * [Payroll Provider](javascript:void%28%29) * [Pharmaceuticals](javascript:void%28%29) * [Professional Employer Organization](javascript:void%28%29) * [Professional Services](javascript:void%28%29) * [Property Management](javascript:void%28%29) * [Public Sector](javascript:void%28%29) * [Real Estate](javascript:void%28%29) * [Recruiting Agency](javascript:void%28%29) * [Religious Institutions](javascript:void%28%29) * [Retail](javascript:void%28%29) * [Sales & Marketing](javascript:void%28%29) * [Semiconductors](javascript:void%28%29) * [Software / IT](javascript:void%28%29) * [Sports and Recreation](javascript:void%28%29) * [Staffing Agency](javascript:void%28%29) * [State & Local Government](javascript:void%28%29) * [Telecommunications](javascript:void%28%29) * [Third-Party Administrator](javascript:void%28%29) * [Transportation & Logistics](javascript:void%28%29) * [Wholesale Distribution](javascript:void%28%29) Company Size [ Choose your company size](javascript:void%28%29) * [1 employee](javascript:void%28%29) * [2 to 9 employees](javascript:void%28%29) * [10 - 19 employees](javascript:void%28%29) * [20 - 49 employees](javascript:void%28%29) * [50 - 99 employees](javascript:void%28%29) * [100 - 499 employee](javascript:void%28%29) * [500 - 999 employees](javascript:void%28%29) * [1,000 - 2,499 employees](javascript:void%28%29) * [2,500 - 4,999 employees](javascript:void%28%29) * [5,000 - 9,999 employees](javascript:void%28%29) * [10,000 - 24,999 employees](javascript:void%28%29) * [25,000 - 49,999 employees](javascript:void%28%29) * [50,000 + employees](javascript:void%28%29) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Endpoint Security", "item": "https://www.selecthub.com/category/endpoint-security/" }, { "@type": "ListItem", "position": 3, "name": "RMM Software", "item": "https://www.selecthub.com/c/rmm-software/" }, { "@type": "ListItem", "position": 4, "name": "ConnectWise Automate" } ] } { "@context": "http://schema.org", "@type": "SoftwareApplication", "name": "ConnectWise Automate", "description": " ConnectWise Automate is a sophisticated software platform engineered for comprehensive remote monitoring and management of IT environments. It automates routine maintenance tasks, enabling IT professionals to oversee multiple systems efficiently, proactively identify and address issues, and maintain optimal performance across networks. The platform provides real-time visibility, seamless remote access, and extensive automation capabilities that enhance operational efficiency and reduce downtime. This solution is particularly well-suited for managed service providers, small to medium-sized enterprises, and organizations in sectors such as healthcare, finance, and education that require reliable IT infrastructure management. ConnectWise Automate offers distinctive benefits like customizable dashboards, advanced scripting options, and integrated security measures, setting it apart from other tools in the market. Among its standout features are automated patch management, comprehensive asset tracking, remote troubleshooting, and detailed reporting. Users appreciate its scalability and the depth of its automation functionalities, which streamline workflows and improve service delivery. In comparison to similar remote monitoring and management products, ConnectWise Automate is often favored for its flexibility and robust integration capabilities with other business systems. Pricing details for ConnectWise Automate are not publicly disclosed. Prospective users are encouraged to contact SelectHub to obtain a personalized pricing quote based on their specific requirements. ", "review": { "@type": "Review", "author": { "@type": "Person", "name": "Khaleel Hayes", "reviewBody": "Is ConnectWise Automate the wise choice for your IT needs? While ConnectWise Automate has long been a staple for Managed Service Providers (MSPs), recent user reviews paint a mixed picture of its performance. Many users, particularly those with extensive experience with the platform, express growing frustration with the software's stagnation. They point to a lack of updates and new features as evidence that ConnectWise is shifting its focus to its newer product, ConnectWise RMM, leaving Automate feeling like a neglected stepchild. This perception is further fueled by the noticeable absence of phone support, forcing users to rely on often-unresponsive chat-based support or navigate the labyrinthine community forums for assistance.Despite these concerns, ConnectWise Automate retains a loyal following, particularly among larger MSPs, due to its robust scripting capabilities and granular control over IT environments. Users highlight its ability to automate complex tasks, such as patching and software deployment, with a level of customization unmatched by competitors like Ninja RMM or Datto RMM. This granular control, however, comes at a cost. The user interface, while powerful, is often criticized for being clunky and overwhelming, especially for new users. Additionally, the software's reliance on older technology can lead to performance issues, with users reporting occasional lag and connection drops during remote sessions.In essence, ConnectWise Automate is a powerful but aging workhorse. Its strengths lie in its comprehensive automation and scripting capabilities, making it ideal for large MSPs or organizations with complex IT environments. However, its lack of recent updates, cumbersome user interface, and spotty support make it a less appealing choice for smaller businesses or those prioritizing ease of use and modern features. For those seeking a more streamlined and user-friendly experience, alternatives like ConnectWise's own RMM platform or other cloud-based solutions might be a better fit." } }, "image": "https://cdn.selecthub.com/products/bc1ad6e8f86c42a371aff945535baebb-1c70bfd70cd2a5491e98d4b9315699e7/resources/normal/logo.png?1738936942", "aggregateRating": { "@type": "AggregateRating", "ratingValue": "81", "bestRating": "100", "worstRating": "1", "ratingCount": "419" }, "positiveNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Robust Automation: ConnectWise Automate excels in automating IT tasks, such as patching multiple devices simultaneously, which frees up IT professionals for more critical tasks." }, { "@type": "ListItem", "position": 2, "name": "Proactive Monitoring and Alerting: The software provides comprehensive monitoring capabilities, sending alerts for issues like low disk space or internet connectivity problems, enabling proactive IT management." }, { "@type": "ListItem", "position": 3, "name": "Seamless Remote Access: ConnectWise Automate allows for easy remote access to client devices, facilitating quick troubleshooting and issue resolution without interrupting user workflow." } ] }, "negativeNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Connection Issues: User reviews mention occasional lag and connection drops during remote sessions, which can be disruptive for IT professionals." }, { "@type": "ListItem", "position": 2, "name": "Downtime: Some users report unexpected downtime, impacting the reliability of the system for monitoring and managing client devices." }, { "@type": "ListItem", "position": 3, "name": "User Interface: The user interface is considered overwhelming by some, especially those transitioning from simpler RMM solutions. The disparity in features between the web version and the installed client can also be confusing." } ] }, "applicationCategory": "RMM Software" } ```