[Home](https://www.selecthub.com/) \> [PSA](https://www.selecthub.com/category/professional-services-automation/) \> [PSA Software](https://www.selecthub.com/c/psa-software/) \> Autotask PSA Categories: * [PSA Software](https://www.selecthub.com/c/psa-software/) * [...](#) ## What Is Autotask PSA? **Industry Specialties:** Serves all industries Autotask PSA, developed by Datto, is a comprehensive software solution designed to streamline the management of professional services automation (PSA) tasks. It is particularly well-suited for IT service providers, MSPs, and other technology-based businesses seeking to optimize their operations, project management, and billing processes. One of the key benefits of Autotask PSA is its ability to enhance efficiency through automation, thereby reducing manual errors and saving time. Its popular features include project management tools, time tracking, billing and invoicing capabilities, and a customizable dashboard that provides real-time insights into business operations. When compared to similar products in the market, users often highlight Autotask PSA's robust integration options and user-friendly interface as distinguishing factors. Pricing for Autotask PSA typically follows a subscription model, with costs varying based on the number of users and the specific features required by the business. This flexible pricing structure allows businesses of different sizes to find a plan that suits their budget and needs. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=PSA+Software&product%5Fname=Autotask%2BPSA&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fpsa-software%2Fautotask-psa%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2Fdfc6aa246e88ab3e32caeaaecf433550-43dd1dea2acc8b5cf2a348a71cc2110d%2Fresources%2Fnormal%2Flogo.png%3F1693317582) [Contributors](#view-contributors) ![Khaleel Hayes]() Written by Khaleel Hayes Technical Content Writer [Read Bio ](https://www.selecthub.com/author/khaleel-hayes/) ![Mariah Hansen]() Edited by Mariah Hansen Content Editor [Read Bio ](https://www.selecthub.com/author/mariah-hansen/) User Sentiment i ![User satisfaction level icon: good]() Based on 214 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #23 Autotask PSA is ranked #23 in the PSA Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report. [Get the Report Now ](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=psa-software&product%5Fslug=autotask-psa&page%5Ftype=product&slug=autotask-psa&product%5Fname=Autotask+PSA&category=PSA+Software&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fpsa-software%2Fautotask-psa%2F) ## Autotask PSA Pricing Based on our most recent analysis, Autotask PSA pricing starts at $50 (Per User, Monthly). [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=PSA+Software&product%5Fname=Autotask%2BPSA&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fpsa-software%2Fautotask-psa%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2Fdfc6aa246e88ab3e32caeaaecf433550-43dd1dea2acc8b5cf2a348a71cc2110d%2Fresources%2Fnormal%2Flogo.png%3F1693317582&price=2) Price $ $ $ $ $ i Starting From $50 Pricing Model Per User, Monthly Free Trial Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Autotask+PSA&category=PSA+Software&product%5Flogo=https://cdn.selecthub.com/products/dfc6aa246e88ab3e32caeaaecf433550-43dd1dea2acc8b5cf2a348a71cc2110d/resources/normal/logo.png?1693317582)) ## Training Resources Autotask PSA is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for Autotask PSA: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## Autotask PSA Benefits and Insights Why use Autotask PSA? ### Key differentiators & advantages of Autotask PSA * **Streamlined Operations:** Autotask PSA centralizes business operations, reducing the need for multiple software solutions and enabling a smoother workflow, which can significantly cut down on administrative overhead. * **Enhanced Collaboration:** With its integrated communication tools, teams can easily share information and work together more effectively, regardless of their physical location, leading to faster project completion and higher quality outcomes. * **Improved Time Management:** The software's time tracking and project management features help ensure that resources are allocated efficiently, allowing businesses to deliver services on schedule and within budget. * **Better Customer Service:** Autotask PSA provides tools for managing customer inquiries and support tickets in a timely manner, leading to improved customer satisfaction and loyalty. * **Increased Visibility:** Real-time dashboards and reporting capabilities offer insights into business performance, enabling informed decision-making and the identification of opportunities for improvement. * **Scalability:** The software is designed to grow with your business, easily adapting to increased demand without the need for significant additional investment in new infrastructure. * **Enhanced Security:** Autotask PSA employs robust security measures to protect sensitive data, giving businesses peace of mind and helping to comply with regulatory requirements. * **Automated Billing and Invoicing:** The platform automates the billing process, reducing errors and freeing up time for staff to focus on more strategic tasks. * **Customizable Workflows:** Businesses can tailor the software to fit their unique processes and needs, ensuring that the tool complements existing workflows rather than complicating them. * **Access Anywhere:** Being cloud-based, Autotask PSA allows users to access the system from anywhere, at any time, ensuring that remote teams stay connected and productive. ### Industry Expertise Autotask PSA is a comprehensive solution tailored for IT service providers, managed service providers (MSPs), and technology businesses. Its industry expertise lies in streamlining operations, automating processes, and enhancing service delivery for these sectors. By integrating business functions such as project management, billing, and client management into a single platform, Autotask PSA is best suited for organizations looking to optimize their IT service management, improve efficiency, and drive growth through better resource allocation and customer satisfaction. ## Autotask PSA Reviews Based on our most recent analysis, Autotask PSA reviews indicate a 'good' User Satisfaction Rating of 76% based on 214 user reviews from 3 recognized software review sites. ![User satisfaction level icon: good]() 214 reviews 76% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of Autotask PSA reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Performance:** Precisely 60% of users that discussed performance said the system meets company needs and it is easy to fix mistakes. * **Accessories:** Approximately 63% of users that mentioned functionality stated the solution has straightforward features. #### Cons * **Interface:** Approximately 78% of users that discussed the look of the platform said this solution has a cluttered and clunky interface as well as a lengthy implementation process. * **Performance:** Of the users who discussed this program's overall performance, 40% said it required unnecessary steps to carry out a task and had too many pop-up windows. #### Researcher's Summary: Autotask PSA is a vigorous PSA and project management solution that is customizable to fit all business requirements. It's simple to fix errors and has an abundance of simple modules such as reporting, time tracking, invoicing, adjustable dashboards, billing, CRM and more. Although some users find that this application has a toilsome setup, the interface is clunky and it takes unnecessary clicks to execute tasks, the majority find that it's a manageable solution with the right amount of tools and is well worth the price tag. ## Key Features * **Ticketing:** The ticketing apparatus has an interface that offers simple workflow prioritization and a singular location that records and stores customer notes, contracts, incidents, and emails. Its customizable dashboards showcase quintessential metrics to keep users in the know about their company. * **Project Management:** Automate project operations to systematically reach targets and obtain full transparency with event tracking in the project management appliance. Users may also access real-time information and connect everyone involved in their projects with email integrations. * **Account Management:** Track KPIs to show the most up-to-date information together with analyzing new business possibilities and sales performance. This component also extends patron satisfaction metrics so users can stay on top of how to keep their patrons satiated. * **Time and Billing:** Upkeep several contract types, terms and billing choices for guaranteed compliance and service quality with the time and billing appliance. This trait promptly applies time and expenses to any contract type and even allows clients to modify invoice information. * **Inventory and Procurement:** Enable users to install and manage inventory at numerous worksites as well as verify the availability and reserve or choose inventory items when generating a contract, project or ticket charge. * **Resource Management:** Review every calendar item including service calls, to-dos and appointments with the resource management feature. Users can also superintend time-off policies, initiate and trace weekly billable hour goals and administer workgroups. Users may even track skills, degrees and employee certificates. * **Automation and Service Delivery:** Automate backend business procedures with workflow rules and alerts. Users are able to utilize checklists in the ticket to prescribe steps, regulate operations and enforce accountability. ## Suite Support _mail\_outline_Email: For email support, users may send an email to support@datto.com _phone_Phone: Users may dial 1-833-832-4780 for phone support _school_Training: Autotask’s training material includes masterclasses, workshops, live webinars, self-paced eLearning and live boot camps _local\_offer_Tickets: Users may fill out the "Get in Touch" form on the Contact Us page ## Compare PSA Software These are the top products most often compared. Generating Scorecard... Compare to Autotask PSA You can choose 4 products to compare [ NetSuite SuiteProjects Pro ](https://www.selecthub.com/p/psa-software/netsuite-suiteprojects-pro/) [ Dynamics 365 Project Operations ](https://www.selecthub.com/p/project-management-software/dynamics-365-project-operations/) [ Certinia ](https://www.selecthub.com/p/psa-software/certinia/) [ Scoro ](https://www.selecthub.com/p/psa-software/scoro/) [ ConnectWise PSA ](https://www.selecthub.com/p/psa-software/connectwise-psa/) [ CloudBlue PSA ](https://www.selecthub.com/p/psa-software/cloudblue-psa/) [ Polaris PSA ](https://www.selecthub.com/p/psa-software/polaris-psa/) [ HaloPSA ](https://www.selecthub.com/p/psa-software/halopsa/) [ BigTime ](https://www.selecthub.com/p/psa-software/bigtime/) [ Accelo ](https://www.selecthub.com/p/psa-software/accelo/) Generating Scorecard... Compare to Autotask PSA ## Head-to-Head Comparison ![Autotask PSA Software Tool]() vs * [Accelo](https://www.selecthub.com/psa-software/accelo-vs-autotask-psa/) * [BigTime](https://www.selecthub.com/psa-software/bigtime-vs-autotask-psa/) * [Birdview PSA](https://www.selecthub.com/psa-software/autotask-psa-vs-birdview/) * [Certinia](https://www.selecthub.com/psa-software/certinia-vs-autotask-psa/) * [Certinia PSA](https://www.selecthub.com/psa-software/autotask-psa-vs-certinia-psa/) * [CloudBlue PSA](https://www.selecthub.com/psa-software/autotask-psa-vs-cloudblue-psa/) * [ConnectWise PSA](https://www.selecthub.com/psa-software/connectwise-psa-vs-autotask-psa/) * [Conrep](https://www.selecthub.com/psa-software/conrep-vs-autotask-psa/) * [Deltek Vantagepoint](https://www.selecthub.com/psa-software/deltek-vantagepoint-vs-autotask-psa/) * [HaloPSA](https://www.selecthub.com/psa-software/halopsa-vs-autotask-psa/) * [Kantata](https://www.selecthub.com/psa-software/kantata-vs-autotask-psa/) * [Klient](https://www.selecthub.com/psa-software/klient-vs-autotask-psa/) * [Maconomy](https://www.selecthub.com/psa-software/autotask-psa-vs-maconomy/) * [NetSuite SuiteProjects Pro](https://www.selecthub.com/psa-software/autotask-psa-vs-netsuite-suiteprojects-pro/) * [Ogust](https://www.selecthub.com/psa-software/autotask-psa-vs-ogust/) * [Polaris PSA](https://www.selecthub.com/psa-software/autotask-psa-vs-polaris-psa/) * [Projector PSA](https://www.selecthub.com/psa-software/projector-psa-vs-autotask-psa/) * [Projectworks](https://www.selecthub.com/psa-software/projectworks-vs-autotask-psa/) * [PROMYS](https://www.selecthub.com/psa-software/promys-vs-autotask-psa/) * [Rocketlane](https://www.selecthub.com/psa-software/rocketlane-vs-autotask-psa/) * [Ruddr](https://www.selecthub.com/psa-software/autotask-psa-vs-ruddr/) * [Scoro](https://www.selecthub.com/psa-software/scoro-vs-autotask-psa/) * [Upland PSA](https://www.selecthub.com/psa-software/autotask-psa-vs-upland-psa/) * [Workday PSA](https://www.selecthub.com/psa-software/autotask-psa-vs-workday-psa/) ## Similar Products Here are the most similar products to Autotask PSA. [ Productive.io ](https://www.selecthub.com/p/psa-software/productive-io/) [ Polaris PSA ](https://www.selecthub.com/p/psa-software/polaris-psa/) [ NetSuite SuiteProjects Pro ](https://www.selecthub.com/p/psa-software/netsuite-suiteprojects-pro/) [ Upland PSA ](https://www.selecthub.com/p/psa-software/upland-psa/) [ Forecast ](https://www.selecthub.com/p/psa-software/forecast-app/) [ Ruddr ](https://www.selecthub.com/p/psa-software/ruddr/) [ Projector PSA ](https://www.selecthub.com/p/psa-software/projector-psa/) [ Conrep ](https://www.selecthub.com/p/psa-software/conrep/) [ HaloPSA ](https://www.selecthub.com/p/psa-software/halopsa/) [ ConnectWise PSA ](https://www.selecthub.com/p/psa-software/connectwise-psa/) ## About the Contributors The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content. [ ](https://www.selecthub.com/author/khaleel-hayes/) Written by [Khaleel Hayes](https://www.selecthub.com/author/khaleel-hayes/) Technical Content Writer Khaleel Hayes is a Technical Content Writer for SelectHub, with over 4 years of experience crafting content for manufacturing, PLM, ERP and technology selection audiences. He's also a freelance writer in his spare time. His body of work includes poetry, short plays, feature articles and film reviews either self-published or in Denver publications. He graduated with a B.A. in Journalism and an English minor from Metropolitan State University of Denver in May 2018\. When not writing, he enjoys classic movies and music, tasty burgers, tasteful bookstores, and breathtaking art and photography. [See Full Bio](https://www.selecthub.com/author/khaleel-hayes/) [ ](https://www.selecthub.com/author/mariah-hansen/) Edited by [Mariah Hansen](https://www.selecthub.com/author/mariah-hansen/) Content Editor As the Content Editor and Senior Market Analyst at SelectHub, Mariah edits and manages content for more than 40 different software categories, as well as writing for a couple of them herself. Primarily, she focuses on core HR and workforce management, always finding fun and humor in her work. Outside of business hours you can usually find Mariah sipping lattes at local coffee shops or dancing the night away to some live music. [See Full Bio](https://www.selecthub.com/author/mariah-hansen/) Your review has been submitted and should be visible within 24 hours. Review Title Pros Cons Overall feedback Your name Your job title Industry [Choose your main industry ](javascript:void%28%29) * [Accounting / CPA](javascript:void%28%29) * [Advertising](javascript:void%28%29) * [Aerospace & Defense](javascript:void%28%29) * [Agriculture](javascript:void%28%29) * [Apparel](javascript:void%28%29) * [Architecture](javascript:void%28%29) * [Auto Dealership](javascript:void%28%29) * [Automotive](javascript:void%28%29) * [Banking & Financial Services](javascript:void%28%29) * [Banking & Mortgage](javascript:void%28%29) * [Chemicals](javascript:void%28%29) * [Construction & Engineering](javascript:void%28%29) * [Construction / Contracting](javascript:void%28%29) * [Consulting](javascript:void%28%29) * [Consumer Products](javascript:void%28%29) * [Distribution](javascript:void%28%29) * [E-commerce](javascript:void%28%29) * [Education](javascript:void%28%29) * [Electronics](javascript:void%28%29) * [Energy & Utilities](javascript:void%28%29) * [Federal Government](javascript:void%28%29) * [Field Maintenance](javascript:void%28%29) * [Food & Beverage](javascript:void%28%29) * [Healthcare / Social Services](javascript:void%28%29) * [Hospitality / Gaming / Travel](javascript:void%28%29) * [Human Resources](javascript:void%28%29) * [Industrial Machinery](javascript:void%28%29) * [Information Technology & High Tech](javascript:void%28%29) * [Insurance](javascript:void%28%29) * [Legal](javascript:void%28%29) * [Maintenance / Field Service](javascript:void%28%29) * [Manufacturing](javascript:void%28%29) * [Marketing Services](javascript:void%28%29) * [Media & Communications / Entertainment](javascript:void%28%29) * [Mill Products](javascript:void%28%29) * [Mining / Metals](javascript:void%28%29) * [Mortgage](javascript:void%28%29) * [Non-Profit](javascript:void%28%29) * [Not Available](javascript:void%28%29) * [Oil & Gas](javascript:void%28%29) * [Other](javascript:void%28%29) * [Other Services](javascript:void%28%29) * [Payroll Provider](javascript:void%28%29) * [Pharmaceuticals](javascript:void%28%29) * [Professional Employer Organization](javascript:void%28%29) * [Professional Services](javascript:void%28%29) * [Property Management](javascript:void%28%29) * [Public Sector](javascript:void%28%29) * [Real Estate](javascript:void%28%29) * [Recruiting Agency](javascript:void%28%29) * [Religious Institutions](javascript:void%28%29) * [Retail](javascript:void%28%29) * [Sales & Marketing](javascript:void%28%29) * [Semiconductors](javascript:void%28%29) * [Software / IT](javascript:void%28%29) * [Sports and Recreation](javascript:void%28%29) * [Staffing Agency](javascript:void%28%29) * [State & Local Government](javascript:void%28%29) * [Telecommunications](javascript:void%28%29) * [Third-Party Administrator](javascript:void%28%29) * [Transportation & Logistics](javascript:void%28%29) * [Wholesale Distribution](javascript:void%28%29) Company Size [Choose your company size ](javascript:void%28%29) * [1 employee](javascript:void%28%29) * [2 to 9 employees](javascript:void%28%29) * [10 - 19 employees](javascript:void%28%29) * [20 - 49 employees](javascript:void%28%29) * [50 - 99 employees](javascript:void%28%29) * [100 - 499 employee](javascript:void%28%29) * [500 - 999 employees](javascript:void%28%29) * [1,000 - 2,499 employees](javascript:void%28%29) * [2,500 - 4,999 employees](javascript:void%28%29) * [5,000 - 9,999 employees](javascript:void%28%29) * [10,000 - 24,999 employees](javascript:void%28%29) * [25,000 - 49,999 employees](javascript:void%28%29) * [50,000 + employees](javascript:void%28%29) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "PSA", "item": "https://www.selecthub.com/category/professional-services-automation/" }, { "@type": "ListItem", "position": 3, "name": "PSA Software", "item": "https://www.selecthub.com/c/psa-software/" }, { "@type": "ListItem", "position": 4, "name": "Autotask PSA" } ] } { "@context": "http://schema.org", "@type": "SoftwareApplication", "name": "Autotask PSA", "description": "Autotask PSA, developed by Datto, is a comprehensive software solution designed to streamline the management of professional services automation (PSA) tasks. 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