[Home](https://www.selecthub.com/) \> [Property Management](https://www.selecthub.com/category/property-management/) \> [Property Management Software](https://www.selecthub.com/c/property-management-software/) \> AppFolio Categories: * [Property Management Software](https://www.selecthub.com/c/property-management-software/) * [Lease Management Software](https://www.selecthub.com/c/lease-management-software/) * [Real Estate Asset Management Software](https://www.selecthub.com/c/real-estate-asset-management-software/) * [...](#) ## What Is AppFolio? **Industry Specialties:** Real Estate AppFolio is a comprehensive software solution designed to streamline property management tasks. It caters primarily to property managers and real estate professionals, offering a suite of tools that facilitate the management of residential and commercial properties. One of the key benefits of AppFolio is its ability to enhance operational efficiency through features such as online rent payments, maintenance request tracking, and automated property listing. Users appreciate its user-friendly interface and the way it simplifies daily management tasks, making it a popular choice among property management professionals. When compared to similar products, AppFolio stands out for its robust functionality and scalability, making it suitable for managing portfolios of various sizes. Pricing for AppFolio typically involves a monthly subscription fee, which may vary based on the number of units managed, emphasizing its flexibility and adaptability to different business needs. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=Property+Management+Software&product%5Fname=AppFolio&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fproperty-management-software%2Fappfolio%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2Fb91f5a1e50d6a0fff36dda5a1bb08d76-7ff9d97745b6b5ba3d5bf84c83cc06c6%2Fresources%2Fnormal%2Flogo.png%3F1693318370) [Contributors](#view-contributors) ![Riddhiman Roy]() Written by Riddhiman Roy Technical Content Writer [ Read Bio](https://www.selecthub.com/author/riddhiman-roy/) ![Pooja Verma]() Edited by Pooja Verma Content Editor [ Read Bio](https://www.selecthub.com/author/pooja-verma/) User Sentiment i ![User satisfaction level icon: excellent]() Based on 1847 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #1 AppFolio is ranked #1 on the top 10 Property Management Software leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report. [ Get the Report Now](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=property-management-software&product%5Fslug=appfolio&slug=appfolio&product%5Fname=AppFolio&category=Property+Management+Software&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fproperty-management-software%2Fappfolio%2F) ## AppFolio Pricing Based on our most recent analysis, AppFolio pricing starts at $1 (Per Unit, Monthly). [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=Property+Management+Software&product%5Fname=AppFolio&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fproperty-management-software%2Fappfolio%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2Fb91f5a1e50d6a0fff36dda5a1bb08d76-7ff9d97745b6b5ba3d5bf84c83cc06c6%2Fresources%2Fnormal%2Flogo.png%3F1693318370&price=1) Price $ $ $ $ $ i Starting From $1.49 Pricing Model Per Unit, Monthly Free Trial Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=AppFolio&category=Property+Management+Software&product%5Flogo=https://cdn.selecthub.com/products/b91f5a1e50d6a0fff36dda5a1bb08d76-7ff9d97745b6b5ba3d5bf84c83cc06c6/resources/normal/logo.png?1693318370)) ## Training Resources AppFolio is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for AppFolio: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## AppFolio Benefits and Insights Why use AppFolio? ### Key differentiators & advantages of AppFolio * **Increase Visibility:** Integrate and manage every property, resident and accounting data from a single platform. Track leads, leases and profitability from the dashboard. * **Streamline Communication:** Maintain clear lines of communication throughout the organization and record interactions for easy year-end audits. Send and receive emails and text messages through a unified inbox. * **Spend Less Time on Admin Work:** Automate recurring administrative tasks like rent collection, invoice generation, vacancy posting, utility tracking, report generation, bookkeeping and more. Streamline maintenance activities with smart workflows and AI. * **Embedded Intelligence:** Leverage AI for tasks like analyzing rent structure, gathering performance insights, assisting prospects through the leasing process and streamlining screening and maintenance activities. * **Expedite Turnover Cycles:** Always keep properties ready-to-rent and shorten the move-out and move-in cycles through regular updates on every maintenance and vacancy task. * **Promote Efficiency and Accountability:** Minimize human errors and improve efficiency by automating operations. Promote accountability for activities with role-based user access and itemized history of tracked changes. ### Industry Expertise Serves property management businesses of every scale and type, including rental, residential, commercial and student housing properties. ## AppFolio Reviews Based on our most recent analysis, AppFolio reviews indicate a 'excellent' User Satisfaction Rating of 92% based on 1847 user reviews from 4 recognized software review sites. ![User satisfaction level icon: excellent]() 1847 reviews 92% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of AppFolio reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Maintenance Management:** 89% of users discussing this aspect said that they saved time with smart maintenance workflows. * **Workflow Localization:** According to 96% of users who reviewed this benefit, the software is feature-rich and localizes accounting, marketing and management workflows. * **Ease of Use:** It’s an intuitive platform that doesn’t require technical knowledge for beginners, as mentioned by 95% of users reviewing the user interface. * **Collaboration:** It provides an efficient centralized communication hub, according to 100% of reviews on native interactions. * **Universal Search Bar:** All the reviews on the search bar noted that it’s easy to locate documents and data throughout the organization. * **Mobile App:** Users can perform every major function remotely via the app, according to 88% of users reviewing the mobile app. #### Cons * **Integrations:** It doesn’t support unique integrations with third-party software, according to 89% of reviews on backend connectivity. * **Reporting:** Reports generated through the platform lack customizations, as observed by 73% of reviews on the analytics module. * **Accounting:** Lack of automatic bank feeds and weekly recurring transactions and recording expenses without creating bills hinder smooth accounting, according to 57% of users reviewing the accounting module. * **Customer Support:** 67% of users mentioning customer support said that they were not satisfied with the support response time. #### Researcher's Summary: AppFolio is an all-encompassing platform covering every aspect of property management. According to reviews, it’s an intuitive platform that localizes business processes and offers unique collaboration tools and a mobile app. Along with AI-embedded maintenance workflows, the universal search bar is one of its standout features. However, reviews noted that it’s difficult to understand a variety of nuanced features without proper training. Also, due to no open API, businesses should be wary of their existing software stack requiring integration with the platform. In conclusion, AppFolio is a robust management platform with various advanced features to support every kind of property. But the high cost, hit-or-miss support suite and scarce training resources can make it inconvenient for single landlords and managers with smaller portfolios. ## Key Features * **Communication:** Maintain a flat organization with clear communication between team members, managers, landlords and tenants. * **Individual Portals:** Provide unique communication portals to associated parties based on their role. Tenants can pay rent, submit maintenance requests, interact with managers and view lease documents. Enables managers to communicate with multiple owners, issue work orders and send notifications and updates in bulk. Owners can track property-specific performance reports, assign tasks and transfer funds. * **Document Library:** Maintain a centralized library of documents, leases and tenant information. Set role-based access permissions for each document. * **Board Member Management:** Commercial property businesses can schedule board meetings, conduct polls on invoices and architectural requests, track votes and share documents and reports. * **Tenant Insurance:** Tenants can submit proof of renter insurance or buy insurance provided by the vendor. Manage each policy and its maturity from the dashboard. * **Emails and Surveys:** Email surveys, updates and notifications in bulk or send individually based on requirements. Offers unique surveys and text templates. * **Mobile App:** Access the platform via any device and promote remote workflows. * **Accounting and Reporting:** Gain visibility and make informed decisions faster. * Automate transaction recording and property-specific bookkeeping. * Offers CAM tracking and reconciling modules for commercial properties. * Use AI and machine learning to read PDF invoices from vendors, identify key information and automate accounts payable. * Leverage over 80 report templates and automate recurring report generation. Every template is customizable and updated frequently. * Customize the dashboard with real-time data visualizations and receive AI-driven performance insights. * Supports integration with personal banks and digital wallets to unify renting, accounting and reporting workflows. * Customize late fee processes. Set personalized rules in bulk or case-by-case waivers. * Manage multiple tenant accounts, track lease lifecycle and refund deposits directly from escrow. * **Marketing and Leasing:** Generate leads, schedule showings, design leases and screen prospects from the dashboard. * **AI Leasing Assistant:** Use an AI chatbot to automate property showing appointments, qualify leads according to set parameters, cross-sell units and answer FAQs. Respond to customer queries 24/7 through texts or emails. * **Omnichannel Marketing:** Syndicate portfolio on multiple internet listing services (ILS) and manage every listing from the dashboard. Get real-time notifications upon each engagement and generate custom guest cards to track prospects. * **Personal Website:** Design a personalized website with brand color and logo for portfolio marketing. Available at an extra cost. * **Rent Analysis:** Retain a competitive edge by comparing rental prices of neighboring units to determine the best price for marketed properties. * **Virtual Showings:** Accommodate prospects’ needs by scheduling and running live virtual tours of listed properties. Supports integrations with PropTech like smart locks and HVACs to facilitate self-guided property tours by prospects. * **Vacancy Management:** Consolidate vacancy postings and tasks, view current status, and market units on multiple ILS from the unified dashboard. * **Tenant Screening:** Screen every applicant’s credit score, eviction history, income verification and criminal record via TransUnion. Property managers can either pay for the reports or charge applicants. * **Leasing Hub:** Design custom leases with personalized clauses and allow applicants to eSign them from anywhere. Track every lease lifecycle and set defaults for automatically updating lease dates, rent structures and statuses upon expiration. * **Student Housing:** Supports lease and tenant management based on beds occupied. * **Maintenance:** Streamline maintenance processes with AI and intelligent workflows. * **Smart Maintenance:** Use the mobile app to receive maintenance requests, issue work orders and track progress. Set default rules to automatically dispatch pre-approved vendors. Accurately calculate the shared fee for common area maintenance and send invoices to renters. * **Vendor Onboarding:** Vendors can access the platform, receive work orders, share status and send invoices. Automate bills payable and maintain records of work done for a clear audit trail. * **Utility Management:** Track and charge each renter based on actual consumption and automate utility invoice processing. Use analytics to identify and fix leaks. * **Mobile Inspections:** Perform mobile inspections, log issues and expedite turnovers. * **Auditing Center:** View an itemized history of every activity and track changes made by team members and vendors. Use unique filters to identify and correct mistakes quickly. * **24/7 Maintenance Contact Center:** Deal with tenant calls, dispatch pre-approved vendors and input data directly to the user database. * **Team Management:** Onboard unlimited team members, define role-based access levels and manage each person’s workflow. * **Training:** Embed training manuals into the software to onboard new hires more easily. Centralize policies and procedures to ensure associates follow protocols while performing tasks. * **Task Management:** Set tasks, assign staff and monitor progress with an interactive calendar. Team members can share tasks and customize workflows. * **Universal Search:** Use the search bar to quickly navigate and find documents, records or data. * **Integrations:** Supports integrations with personal marketing websites and third-party applications, including BlueMoon, CodeBox, Engrain, MatterPort and CIT. ## Limitations At the time of this review, these are the limitations according to user feedback: * Limited integrations. * Lacks automatic bank feeds. ## Suite Support The vendor offers informative blogs and articles to educate project owners, landlords and tenants about the software as well as the real estate industry. _mail\_outline_Email: Not mentioned. _phone_Phone: (866) 648-1536 x1 for property managers and (866) 359-3630 for rental applicants. _school_Training: Not available. _local\_offer_Tickets: Log in to submit tickets from the help center section or the owner portal. ## Compare Property Management Software These are the top products most often compared. Generating Scorecard... Compare to AppFolio You can choose 4 products to compare [ Yardi Voyager ](https://www.selecthub.com/p/property-management-software/yardi-voyager/) [ RealPage ](https://www.selecthub.com/p/property-management-software/realpage/) [ MRI Software ](https://www.selecthub.com/p/property-management-software/mri-software/) [ Buildium ](https://www.selecthub.com/p/property-management-software/buildium/) [ Rent Manager ](https://www.selecthub.com/p/property-management-software/rent-manager/) [ Propertyware ](https://www.selecthub.com/p/rental-property-management-software/propertyware/) [ ResMan ](https://www.selecthub.com/p//resman/) [ Rentec Direct ](https://www.selecthub.com/p/property-management-software/rentec-direct/) [ Innago ](https://www.selecthub.com/p/rental-property-management-software/innago/) Generating Scorecard... Compare to AppFolio ## Head-to-Head Comparison ![AppFolio Software Tool]() vs * [Buildium](https://www.selecthub.com/property-management-software/appfolio-vs-buildium/) * [Carson](https://www.selecthub.com/property-management-software/appfolio-vs-carson-living/) * [ComVibe](https://www.selecthub.com/property-management-software/appfolio-vs-comvibe/) * [Condo Communities](https://www.selecthub.com/property-management-software/appfolio-vs-condo-communities/) * [Condo Manager](https://www.selecthub.com/property-management-software/appfolio-vs-condo-manager/) * [DoorLoop](https://www.selecthub.com/property-management-software/appfolio-vs-doorloop/) * [Entrata](https://www.selecthub.com/property-management-software/appfolio-vs-entrata/) * [eRentPayment](https://www.selecthub.com/property-management-software/appfolio-vs-erentpayment/) * [Hemlane](https://www.selecthub.com/property-management-software/appfolio-vs-hemlane/) * [INNsight](https://www.selecthub.com/property-management-software/appfolio-vs-innsight-com/) * [iRent](https://www.selecthub.com/property-management-software/appfolio-vs-irent/) * [Lessen](https://www.selecthub.com/property-management-software/appfolio-vs-lessen/) * [LOFT Resident Portal](https://www.selecthub.com/property-management-software/appfolio-vs-loft-resident-portal/) * [miniCal](https://www.selecthub.com/property-management-software/appfolio-vs-minical/) * [MRI Software](https://www.selecthub.com/property-management-software/appfolio-vs-mri-software/) * [PropertyBoss](https://www.selecthub.com/property-management-software/appfolio-vs-propertyboss/) * [PropertyMe](https://www.selecthub.com/property-management-software/appfolio-vs-propertyme/) * [RealPage](https://www.selecthub.com/property-management-software/appfolio-vs-realpage/) * [Rent Manager](https://www.selecthub.com/property-management-software/appfolio-vs-rent-manager/) * [Rentec Direct](https://www.selecthub.com/property-management-software/appfolio-vs-rentec-direct/) * [ResNexus](https://www.selecthub.com/property-management-software/appfolio-vs-resnexus/) * [RMS Cloud](https://www.selecthub.com/property-management-software/appfolio-vs-rms-cloud/) * [SimplifyEm](https://www.selecthub.com/property-management-software/appfolio-vs-simplifyem/) * [Tenant Cloud](https://www.selecthub.com/property-management-software/appfolio-vs-tenant-cloud/) * [Total Management](https://www.selecthub.com/property-management-software/appfolio-vs-total-management/) * [Track PMS](https://www.selecthub.com/property-management-software/appfolio-vs-track-pms/) * [Yardi Voyager](https://www.selecthub.com/property-management-software/appfolio-vs-yardi-voyager/) * [Zego](https://www.selecthub.com/property-management-software/appfolio-vs-zego/) ## Awards SelectHub research analysts have evaluated AppFolio and concluded it deserves the award for the Best Overall Property Management Software available today and earns best-in-class honors for Business Operations, Dashboards and Reporting and Integrations and Extensibility. AppFolio stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![Analysts' Pick Award]() ![User Favorite Award]() ![Business Operations Award]() ![Dashboards and Reporting Award]() ![Integrations and Extensibility Award]() ## Similar Products Here are the most similar products to AppFolio. [ Greenhouse PM ](https://www.selecthub.com/p/property-management-software/greenhouse-pm/) [ PropertyMe ](https://www.selecthub.com/p/property-management-software/propertyme/) [ miniCal ](https://www.selecthub.com/p/property-management-software/minical/) [ Total Management ](https://www.selecthub.com/p/property-management-software/total-management/) [ ComVibe ](https://www.selecthub.com/p/property-management-software/comvibe/) [ PropertyBoss ](https://www.selecthub.com/p/property-management-software/propertyboss/) [ RealPage ](https://www.selecthub.com/p/property-management-software/realpage/) [ Property Genie ](https://www.selecthub.com/p/property-management-software/property-genie/) [ Decorus ](https://www.selecthub.com/p/property-management-software/decorus-for-sage/) [ Property Boulevard ](https://www.selecthub.com/p/property-management-software/property-boulevard/) ## About the Contributors The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content. [ ](https://www.selecthub.com/author/riddhiman-roy/) Written by [Riddhiman Roy](https://www.selecthub.com/author/riddhiman-roy/) Technical Content Writer As a Senior Technical Content Writer at SelectHub, Riddhiman Roy delivers content about eCommerce, legal, employee scheduling, procurement, hotel management and property management software. He holds a Master's in multimedia journalism from the Indian Institute of Journalism and New Media. When he is not fighting huge-article-ogres and evil Grammarly suggestions, you can find him in his natural habitat grooving to music and banging his drumkit. [See Full Bio](https://www.selecthub.com/author/riddhiman-roy/) [ ](https://www.selecthub.com/author/pooja-verma/) Edited by [Pooja Verma](https://www.selecthub.com/author/pooja-verma/) Content Editor Pooja Verma is a Content Editor and Technical Content Writer at SelectHub. She has over 5 years of experience covering software categories like CRM, marketing automation, supply chain management and endpoint security. Pooja earned a literature degree from Miranda House, DU and also holds a Master’s in Journalism from Symbiosis Institute of Media and Communication in India. [See Full Bio](https://www.selecthub.com/author/pooja-verma/) Your review has been submitted and should be visible within 24 hours. Review Title Pros Cons Overall feedback Your name Your job title Industry [ Choose your main industry](javascript:void%28%29) * [Accounting / CPA](javascript:void%28%29) * [Advertising](javascript:void%28%29) * [Aerospace & Defense](javascript:void%28%29) * [Agriculture](javascript:void%28%29) * [Apparel](javascript:void%28%29) * [Architecture](javascript:void%28%29) * [Auto Dealership](javascript:void%28%29) * [Automotive](javascript:void%28%29) * [Banking & Financial Services](javascript:void%28%29) * [Banking & Mortgage](javascript:void%28%29) * [Chemicals](javascript:void%28%29) * [Construction & Engineering](javascript:void%28%29) * [Construction / Contracting](javascript:void%28%29) * [Consulting](javascript:void%28%29) * [Consumer Products](javascript:void%28%29) * [Distribution](javascript:void%28%29) * [E-commerce](javascript:void%28%29) * [Education](javascript:void%28%29) * [Electronics](javascript:void%28%29) * [Energy & Utilities](javascript:void%28%29) * [Federal Government](javascript:void%28%29) * [Field Maintenance](javascript:void%28%29) * [Food & Beverage](javascript:void%28%29) * [Healthcare / Social Services](javascript:void%28%29) * [Hospitality / Gaming / Travel](javascript:void%28%29) * [Human Resources](javascript:void%28%29) * [Industrial Machinery](javascript:void%28%29) * [Information Technology & High Tech](javascript:void%28%29) * [Insurance](javascript:void%28%29) * [Legal](javascript:void%28%29) * [Maintenance / Field Service](javascript:void%28%29) * [Manufacturing](javascript:void%28%29) * [Marketing Services](javascript:void%28%29) * [Media & Communications / Entertainment](javascript:void%28%29) * [Mill Products](javascript:void%28%29) * [Mining / Metals](javascript:void%28%29) * [Mortgage](javascript:void%28%29) * [Non-Profit](javascript:void%28%29) * [Not Available](javascript:void%28%29) * [Oil & Gas](javascript:void%28%29) * [Other](javascript:void%28%29) * [Other Services](javascript:void%28%29) * [Payroll Provider](javascript:void%28%29) * [Pharmaceuticals](javascript:void%28%29) * [Professional Employer Organization](javascript:void%28%29) * [Professional Services](javascript:void%28%29) * [Property Management](javascript:void%28%29) * [Public Sector](javascript:void%28%29) * [Real Estate](javascript:void%28%29) * [Recruiting Agency](javascript:void%28%29) * [Religious Institutions](javascript:void%28%29) * [Retail](javascript:void%28%29) * [Sales & Marketing](javascript:void%28%29) * [Semiconductors](javascript:void%28%29) * [Software / IT](javascript:void%28%29) * [Sports and Recreation](javascript:void%28%29) * [Staffing Agency](javascript:void%28%29) * [State & Local Government](javascript:void%28%29) * [Telecommunications](javascript:void%28%29) * [Third-Party Administrator](javascript:void%28%29) * [Transportation & Logistics](javascript:void%28%29) * [Wholesale Distribution](javascript:void%28%29) Company Size [ Choose your company size](javascript:void%28%29) * [1 employee](javascript:void%28%29) * [2 to 9 employees](javascript:void%28%29) * [10 - 19 employees](javascript:void%28%29) * [20 - 49 employees](javascript:void%28%29) * [50 - 99 employees](javascript:void%28%29) * [100 - 499 employee](javascript:void%28%29) * [500 - 999 employees](javascript:void%28%29) * [1,000 - 2,499 employees](javascript:void%28%29) * [2,500 - 4,999 employees](javascript:void%28%29) * [5,000 - 9,999 employees](javascript:void%28%29) * [10,000 - 24,999 employees](javascript:void%28%29) * [25,000 - 49,999 employees](javascript:void%28%29) * [50,000 + employees](javascript:void%28%29) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Property Management", "item": "https://www.selecthub.com/category/property-management/" }, { "@type": "ListItem", "position": 3, "name": "Property Management Software", "item": "https://www.selecthub.com/c/property-management-software/" }, { "@type": "ListItem", "position": 4, "name": "AppFolio" } ] } { "@context": "http://schema.org", "@type": "SoftwareApplication", "name": "AppFolio", "description": " AppFolio is a comprehensive software solution designed to streamline property management tasks. 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", "review": { "@type": "Review","reviewRating": { "@type": "Rating", "ratingValue": 93, "bestRating": 100 }, "author": { "@type": "Person", "name": "Riddhiman Roy", "reviewBody": "AppFolio is an all-encompassing platform covering every aspect of property management. According to reviews, it’s an intuitive platform that localizes business processes and offers unique collaboration tools and a mobile app. Along with AI-embedded maintenance workflows, the universal search bar is one of its standout features. However, reviews noted that it’s difficult to understand a variety of nuanced features without proper training. Also, due to no open API, businesses should be wary of their existing software stack requiring integration with the platform. In conclusion, AppFolio is a robust management platform with various advanced features to support every kind of property. 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