[Home](https://www.selecthub.com/) \> [Live Chat](https://www.selecthub.com/category/live-chat/) \> [Live Chat Software](https://www.selecthub.com/c/live-chat-software/) \> Zendesk Live Chat Categories: * [Live Chat Software](https://www.selecthub.com/c/live-chat-software/) * [...](#) ## What Is Zendesk Live Chat? **Industry Specialties:** Serves all industries. Zendesk Live Chat is a sophisticated tool designed to facilitate real-time communication between businesses and their customers through an intuitive chat interface. It allows support agents to manage multiple conversations efficiently, integrate with existing customer databases, and utilize automated responses to streamline interactions. This solution is ideally suited for industries such as e-commerce, technology, and healthcare, where prompt and effective customer support is essential. Among its standout features are seamless CRM integration, detailed analytics, and customizable chat widgets that align with a company’s branding. Users value its reliable performance and scalability, making it a versatile choice for both small businesses and large enterprises. Compared to similar offerings, Zendesk Live Chat is often highlighted for its user-friendly design and comprehensive functionality. Pricing varies based on specific needs, so it is recommended to contact SelectHub for a personalized quote tailored to your requirements. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Zendesk%2BLive%2BChat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Flive-chat-software%2Fzendesk-live-chat%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F5981b0f78d15e748a9b0c43202461be2-3ca2fd5f164ed1cf1e052f60b3d24110%2Fresources%2Fnormal%2Flogo.png%3F1740082250) User Sentiment i ![User satisfaction level icon: great]() Based on 162 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #14 Zendesk Live Chat is ranked #14 in the Live Chat Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report. [Get the Report Now ](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=live-chat-software&product%5Fslug=zendesk-live-chat&page%5Ftype=product&slug=zendesk-live-chat&product%5Fname=Zendesk+Live+Chat&category=Live+Chat+Software&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Flive-chat-software%2Fzendesk-live-chat%2F) ## Zendesk Live Chat Pricing Based on our most recent analysis, Zendesk Live Chat pricing starts at $25 (Per User, Monthly). [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Zendesk%2BLive%2BChat&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Flive-chat-software%2Fzendesk-live-chat%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F5981b0f78d15e748a9b0c43202461be2-3ca2fd5f164ed1cf1e052f60b3d24110%2Fresources%2Fnormal%2Flogo.png%3F1740082250&price=2) Price $ $ $ $ $ i Starting From $25 Pricing Model Per User, Monthly Free Trial Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Zendesk+Live+Chat&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/5981b0f78d15e748a9b0c43202461be2-3ca2fd5f164ed1cf1e052f60b3d24110/resources/normal/logo.png?1740082250)) ## Training Resources Zendesk Live Chat is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for Zendesk Live Chat: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## Zendesk Live Chat Benefits and Insights Why use Zendesk Live Chat? ### Key differentiators & advantages of Zendesk Live Chat * **Improved Customer Engagement:** Zendesk Live Chat allows businesses to engage with customers in real-time, providing immediate assistance and fostering a more interactive customer experience. * **Increased Efficiency:** By handling multiple chats simultaneously, agents can resolve more queries in less time, optimizing workforce productivity and reducing wait times for customers. * **Enhanced Customer Satisfaction:** Quick responses and personalized interactions lead to higher customer satisfaction, as issues are addressed promptly and effectively. * **Seamless Integration:** Zendesk Live Chat integrates smoothly with other Zendesk products and third-party applications, creating a unified platform for managing customer interactions across various channels. * **Data-Driven Insights:** The software provides valuable analytics and reporting tools, enabling businesses to track performance metrics, identify trends, and make informed decisions to improve service quality. * **Proactive Support:** With features like proactive chat triggers, businesses can reach out to customers before they even ask for help, anticipating needs and preventing potential issues. * **Cost-Effective Solution:** By reducing the need for phone support and increasing agent efficiency, Zendesk Live Chat can lower operational costs while maintaining high service standards. * **Scalability:** As businesses grow, Zendesk Live Chat can easily scale to accommodate increased chat volumes, ensuring consistent service levels without the need for significant infrastructure changes. * **Global Reach:** With multilingual support, businesses can cater to a diverse customer base, breaking down language barriers and expanding their market reach. * **Enhanced Security:** Zendesk Live Chat offers robust security features, including data encryption and compliance with industry standards, ensuring customer information is protected. * **Customizable Experience:** Businesses can tailor the chat interface to align with their brand identity, providing a cohesive and professional appearance that enhances the customer experience. * **24/7 Availability:** With automated chatbots and self-service options, customers can receive assistance at any time, improving accessibility and convenience. * **Reduced Cart Abandonment:** By offering immediate support during the purchasing process, Zendesk Live Chat can help reduce cart abandonment rates and increase conversion rates. * **Improved Team Collaboration:** The platform facilitates better communication among team members, allowing for seamless collaboration and knowledge sharing to resolve customer issues more effectively. * **Personalized Customer Interactions:** With access to customer history and preferences, agents can provide more personalized and relevant support, enhancing the overall customer experience. ### Industry Expertise Zendesk Live Chat is best suited for businesses that require a comprehensive customer support solution, including live chat, email ticketing, and phone support. It's ideal for companies that need to handle diverse customer service needs and prioritize sophisticated automation. ## Zendesk Live Chat Reviews Based on our most recent analysis, Zendesk Live Chat reviews indicate a 'great' User Satisfaction Rating of 86% based on 162 user reviews from 1 recognized software review sites. ![User satisfaction level icon: great]() 162 reviews 86% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of Zendesk Live Chat reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Omnichannel Support:** User reviews highlight that agents can interact with customers across various channels like email, chat, and calls, all within a single platform. * **User-Friendly Interface:** User reviews praise the software for its intuitive design, making it easy for support teams to learn and use effectively. * **Powerful Automation:** User reviews appreciate the robust automation tools, particularly for managing and routing support tickets, which can help streamline workflows. #### Cons * **Slow Response Times:** User reviews have cited instances where Zendesk Live Chat responses were delayed, even for simple inquiries. * **Ineffective Automated Replies:** Some users have reported unsatisfactory experiences with automated responses, particularly when dealing with complex issues that require human intervention. #### Researcher's Summary: Is Zendesk Live Chat the "zendesk" for live chat solutions, or does it leave users feeling "zen-desk" appointed? Zendesk Live Chat is generally well-regarded for its robust features and user-friendly interface, making it a solid choice for businesses seeking to enhance their customer support capabilities. Users praise its customizable chat widget, which allows for branding alignment and a seamless website integration. The ability to set operating hours ensures that customer expectations are managed effectively, while the smart offline mode provides a fallback option for inquiries received outside business hours. However, it's important to note that Zendesk Live Chat, out of the box, is primarily a live chat tool that requires human agents to respond to inquiries. Businesses seeking a fully automated chatbot solution would need to invest in development efforts using Zendesk's API and potentially integrate with third-party chatbot providers. While this might be a drawback for some, the platform's seamless integration with other Zendesk tools makes it an attractive option for businesses already invested in the Zendesk ecosystem, offering a centralized platform for managing customer interactions. Zendesk Live Chat is best suited for businesses of all sizes that prioritize real-time customer engagement and have the resources to dedicate staff to live chat support. Its user-friendly interface, coupled with its robust features and integration capabilities, makes it a powerful tool for delivering exceptional customer experiences. However, businesses seeking a fully automated chatbot solution might need to explore alternative options or be prepared to invest in custom development. ## Key Features Notable Zendesk Live Chat features include: * **Real-Time Chat:** Engage with customers instantly through a live chat interface, allowing for immediate assistance and support. * **Chat Routing:** Automatically direct chats to the most appropriate agent based on predefined rules, ensuring efficient handling of customer inquiries. * **Customizable Chat Widget:** Tailor the appearance and functionality of the chat widget to align with your brand's identity and website design. * **Pre-Chat Forms:** Collect essential customer information before initiating a chat, streamlining the support process and providing context to agents. * **Chat History:** Access past interactions with customers to provide informed and consistent support, enhancing the overall customer experience. * **File Sending:** Allow customers and agents to share files and images during a chat session, facilitating clearer communication and problem-solving. * **Visitor Tracking:** Monitor website visitors in real-time, gaining insights into their behavior and engagement patterns for more targeted support. * **Agent Dashboard:** Provide agents with a comprehensive interface to manage multiple chats, view customer details, and access necessary resources efficiently. * **Analytics and Reporting:** Generate detailed reports on chat volume, agent performance, and customer satisfaction to inform strategic decisions and improvements. * **Mobile App Support:** Enable agents to respond to chats on-the-go with mobile app functionality, ensuring continuous support availability. * **Integration Capabilities:** Seamlessly connect with other Zendesk products and third-party applications to create a unified customer service ecosystem. * **AI-Powered Chatbots:** Deploy AI-driven chatbots to handle common queries and tasks, freeing up agents for more complex issues. * **Offline Messaging:** Allow customers to leave messages when agents are unavailable, ensuring no inquiry goes unanswered. * **Proactive Chat Invitations:** Initiate chats with visitors based on their behavior and engagement, offering timely assistance and increasing conversion opportunities. * **Security and Compliance:** Ensure data protection and compliance with industry standards through robust security measures and privacy controls. ## Head-to-Head Comparison ![Zendesk Live Chat Software Tool]() vs * [123 Flash Chat](https://www.selecthub.com/live-chat-software/zendesk-live-chat-vs-123-flash-chat/) * [AutoChat](https://www.selecthub.com/live-chat-software/zendesk-live-chat-vs-autochat/) * [Botcopy](https://www.selecthub.com/live-chat-software/zendesk-live-chat-vs-botcopy/) * [Chaport](https://www.selecthub.com/live-chat-software/zendesk-live-chat-vs-chaport/) * [Chatlio](https://www.selecthub.com/live-chat-software/zendesk-live-chat-vs-chatlio/) * [Chatra](https://www.selecthub.com/live-chat-software/chatra-vs-zendesk-live-chat/) * [Click2Magic](https://www.selecthub.com/live-chat-software/zendesk-live-chat-vs-click2magic/) * [Crisp](https://www.selecthub.com/live-chat-software/crisp-vs-zendesk-live-chat/) * [Drift](https://www.selecthub.com/live-chat-software/zendesk-live-chat-vs-drift-ai/) * [Freshchat](https://www.selecthub.com/live-chat-software/freshchat-vs-zendesk-live-chat/) * [Giosg](https://www.selecthub.com/live-chat-software/zendesk-live-chat-vs-giosg/) * [Integrated Customer Engagement](https://www.selecthub.com/live-chat-software/zendesk-live-chat-vs-integrated-customer-engagement/) * [Intercom](https://www.selecthub.com/live-chat-software/intercom-vs-zendesk-live-chat/) * [JivoChat](https://www.selecthub.com/live-chat-software/zendesk-live-chat-vs-jivochat/) * [Live Support](https://www.selecthub.com/live-chat-software/zendesk-live-chat-vs-live-support/) * [LiveChat](https://www.selecthub.com/live-chat-software/livechat-vs-zendesk-live-chat/) * [LiveHelpNow](https://www.selecthub.com/live-chat-software/livehelpnow-vs-zendesk-live-chat/) * [Olark](https://www.selecthub.com/live-chat-software/olark-vs-zendesk-live-chat/) * [Pubble](https://www.selecthub.com/live-chat-software/zendesk-live-chat-vs-pubble/) * [Pure Chat](https://www.selecthub.com/live-chat-software/pure-chat-vs-zendesk-live-chat/) * [Quidget](https://www.selecthub.com/live-chat-software/zendesk-live-chat-vs-quidget/) * [RumbleTalk](https://www.selecthub.com/live-chat-software/zendesk-live-chat-vs-rumbletalk/) * [SkylerAI](https://www.selecthub.com/live-chat-software/zendesk-live-chat-vs-skylerai/) * [Smartsupp](https://www.selecthub.com/live-chat-software/zendesk-live-chat-vs-smartsupp/) * [Smith.ai](https://www.selecthub.com/live-chat-software/smith-ai-vs-zendesk-live-chat/) * [tawk.to](https://www.selecthub.com/live-chat-software/tawk-to-vs-zendesk-live-chat/) * [Tidio](https://www.selecthub.com/live-chat-software/tidio-vs-zendesk-live-chat/) * [typedesk](https://www.selecthub.com/live-chat-software/zendesk-live-chat-vs-typedesk/) * [Userlike](https://www.selecthub.com/live-chat-software/zendesk-live-chat-vs-userlike/) * [WhosOn](https://www.selecthub.com/live-chat-software/zendesk-live-chat-vs-whoson/) ## Relevant Articles [Ultimate Zendesk Review ](https://www.selecthub.com/help-desk/zendesk-review/) ## Similar Products Here are the most similar products to Zendesk Live Chat. 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Review Title Pros Cons Overall feedback Your name Your job title Industry [Choose your main industry ](javascript:void%28%29) * [Accounting / CPA](javascript:void%28%29) * [Advertising](javascript:void%28%29) * [Aerospace & Defense](javascript:void%28%29) * [Agriculture](javascript:void%28%29) * [Apparel](javascript:void%28%29) * [Architecture](javascript:void%28%29) * [Auto Dealership](javascript:void%28%29) * [Automotive](javascript:void%28%29) * [Banking & Financial Services](javascript:void%28%29) * [Banking & Mortgage](javascript:void%28%29) * [Chemicals](javascript:void%28%29) * [Construction & Engineering](javascript:void%28%29) * [Construction / Contracting](javascript:void%28%29) * [Consulting](javascript:void%28%29) * [Consumer Products](javascript:void%28%29) * [Distribution](javascript:void%28%29) * [E-commerce](javascript:void%28%29) * [Education](javascript:void%28%29) * [Electronics](javascript:void%28%29) * [Energy & Utilities](javascript:void%28%29) * [Federal Government](javascript:void%28%29) * [Field Maintenance](javascript:void%28%29) * [Food & Beverage](javascript:void%28%29) * [Healthcare / Social Services](javascript:void%28%29) * [Hospitality / Gaming / Travel](javascript:void%28%29) * [Human Resources](javascript:void%28%29) * [Industrial Machinery](javascript:void%28%29) * [Information Technology & High Tech](javascript:void%28%29) * [Insurance](javascript:void%28%29) * [Legal](javascript:void%28%29) * [Maintenance / Field Service](javascript:void%28%29) * [Manufacturing](javascript:void%28%29) * [Marketing Services](javascript:void%28%29) * [Media & Communications / Entertainment](javascript:void%28%29) * [Mill Products](javascript:void%28%29) * [Mining / Metals](javascript:void%28%29) * [Mortgage](javascript:void%28%29) * [Non-Profit](javascript:void%28%29) * [Not Available](javascript:void%28%29) * [Oil & Gas](javascript:void%28%29) * [Other](javascript:void%28%29) * [Other Services](javascript:void%28%29) * [Payroll Provider](javascript:void%28%29) * [Pharmaceuticals](javascript:void%28%29) * [Professional Employer Organization](javascript:void%28%29) * [Professional Services](javascript:void%28%29) * [Property Management](javascript:void%28%29) * [Public Sector](javascript:void%28%29) * [Real Estate](javascript:void%28%29) * [Recruiting Agency](javascript:void%28%29) * [Religious Institutions](javascript:void%28%29) * [Retail](javascript:void%28%29) * [Sales & Marketing](javascript:void%28%29) * [Semiconductors](javascript:void%28%29) * [Software / IT](javascript:void%28%29) * [Sports and Recreation](javascript:void%28%29) * [Staffing Agency](javascript:void%28%29) * [State & Local Government](javascript:void%28%29) * [Telecommunications](javascript:void%28%29) * [Third-Party Administrator](javascript:void%28%29) * [Transportation & Logistics](javascript:void%28%29) * [Wholesale Distribution](javascript:void%28%29) Company Size [Choose your company size ](javascript:void%28%29) * [1 employee](javascript:void%28%29) * [2 to 9 employees](javascript:void%28%29) * [10 - 19 employees](javascript:void%28%29) * [20 - 49 employees](javascript:void%28%29) * [50 - 99 employees](javascript:void%28%29) * [100 - 499 employee](javascript:void%28%29) * [500 - 999 employees](javascript:void%28%29) * [1,000 - 2,499 employees](javascript:void%28%29) * [2,500 - 4,999 employees](javascript:void%28%29) * [5,000 - 9,999 employees](javascript:void%28%29) * [10,000 - 24,999 employees](javascript:void%28%29) * [25,000 - 49,999 employees](javascript:void%28%29) * [50,000 + employees](javascript:void%28%29) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Live Chat", "item": "https://www.selecthub.com/category/live-chat/" }, { "@type": "ListItem", "position": 3, "name": "Live Chat Software", "item": "https://www.selecthub.com/c/live-chat-software/" }, { "@type": "ListItem", "position": 4, "name": "Zendesk Live Chat" } ] } { "@context": "http://schema.org", "@type": "SoftwareApplication", "name": "Zendesk Live Chat", "description": " Zendesk Live Chat is a sophisticated tool designed to facilitate real-time communication between businesses and their customers through an intuitive chat interface. It allows support agents to manage multiple conversations efficiently, integrate with existing customer databases, and utilize automated responses to streamline interactions. This solution is ideally suited for industries such as e-commerce, technology, and healthcare, where prompt and effective customer support is essential. Among its standout features are seamless CRM integration, detailed analytics, and customizable chat widgets that align with a company’s branding. Users value its reliable performance and scalability, making it a versatile choice for both small businesses and large enterprises. Compared to similar offerings, Zendesk Live Chat is often highlighted for its user-friendly design and comprehensive functionality. Pricing varies based on specific needs, so it is recommended to contact SelectHub for a personalized quote tailored to your requirements. ", "review": { "@type": "Review", "author": { "@type": "Person", "name": "Ishani Vats", "reviewBody": "Is Zendesk Live Chat the \"zendesk\" for live chat solutions, or does it leave users feeling \"zen-desk\" appointed? Zendesk Live Chat is generally well-regarded for its robust features and user-friendly interface, making it a solid choice for businesses seeking to enhance their customer support capabilities. Users praise its customizable chat widget, which allows for branding alignment and a seamless website integration. The ability to set operating hours ensures that customer expectations are managed effectively, while the smart offline mode provides a fallback option for inquiries received outside business hours. However, it's important to note that Zendesk Live Chat, out of the box, is primarily a live chat tool that requires human agents to respond to inquiries. 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