[Home](https://www.selecthub.com/) \> [Live Chat](https://www.selecthub.com/category/live-chat/) \> [Live Chat Software](https://www.selecthub.com/c/live-chat-software/) \> WhosOn Categories: * [Live Chat Software](https://www.selecthub.com/c/live-chat-software/) * [...](#) ## What Is WhosOn? **Industry Specialties:** Contact Centre, Finance, Education, Public sector, Charities, Building Societies, Healthcare, Pharmaceuticals, Human Resources, Travel, Real Estate, Retail, Automotive. WhosOn is a comprehensive live chat solution designed to facilitate real-time communication between businesses and their customers. It offers a range of sophisticated features such as visitor tracking, automated chat triggers, and robust analytics, enabling companies to engage effectively and enhance customer support. This software is particularly well-suited for industries like e-commerce, healthcare, and education, where timely and personalized interactions are crucial. One of its standout benefits is the ability to integrate seamlessly with various CRM and helpdesk systems, streamlining workflows and improving efficiency. Users appreciate its intuitive interface and customizable chat widgets, which can be tailored to match brand aesthetics. Compared to similar tools, WhosOn is often praised for its reliability and comprehensive feature set that caters to both small businesses and large enterprises. Pricing details may vary based on specific requirements, so it is recommended to contact SelectHub for a personalized quote. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=WhosOn&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Flive-chat-software%2Fwhoson%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F338231d03b74dff1aed6a83b0a7c680c-eacf331f0ffc35d4b482f1d15a887d3b%2Fresources%2Fnormal%2Flogo.png%3F1693329408) User Sentiment i ![User satisfaction level icon: great]() Based on 16 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #21 WhosOn is ranked #21 in the Live Chat Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report. [ Get the Report Now](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=live-chat-software&product%5Fslug=whoson&slug=whoson&product%5Fname=WhosOn&category=Live+Chat+Software&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Flive-chat-software%2Fwhoson%2F) ## WhosOn Pricing Based on our most recent analysis, WhosOn pricing starts at $63 (Monthly). [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=WhosOn&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Flive-chat-software%2Fwhoson%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F338231d03b74dff1aed6a83b0a7c680c-eacf331f0ffc35d4b482f1d15a887d3b%2Fresources%2Fnormal%2Flogo.png%3F1693329408&price=2) Price $ $ $ $ $ i Starting From $63.35 Pricing Model Monthly Free Trial Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=WhosOn&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/338231d03b74dff1aed6a83b0a7c680c-eacf331f0ffc35d4b482f1d15a887d3b/resources/normal/logo.png?1693329408)) ## Training Resources WhosOn is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for WhosOn: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## WhosOn Benefits and Insights Why use WhosOn? ### Key differentiators & advantages of WhosOn * **Enhanced Customer Engagement:** WhosOn facilitates real-time interaction with customers, allowing businesses to address queries instantly and improve customer satisfaction. * **Increased Sales Opportunities:** By engaging visitors at critical moments, WhosOn can help convert potential leads into sales, boosting revenue. * **Cost Efficiency:** Live chat reduces the need for extensive phone support, lowering operational costs while maintaining high-quality customer service. * **Data-Driven Insights:** WhosOn provides analytics on customer interactions, helping businesses understand customer behavior and refine their strategies. * **Improved Response Times:** With automated responses and chat routing, WhosOn ensures that customer inquiries are handled promptly, enhancing user experience. * **Multitasking Capability:** Agents can handle multiple chats simultaneously, increasing productivity and allowing for efficient resource allocation. * **Seamless Integration:** WhosOn integrates with existing CRM systems, ensuring a smooth flow of information and a unified customer view. * **Customizable Chat Experience:** Businesses can tailor the chat interface to align with their brand identity, providing a consistent customer experience. * **Proactive Engagement:** WhosOn allows businesses to initiate chats based on visitor behavior, offering assistance before customers even ask for it. * **24/7 Availability:** With automated chatbots, WhosOn ensures customer support is available around the clock, catering to global audiences. * **Security and Compliance:** WhosOn adheres to industry standards for data protection, ensuring customer information is handled securely. * **Scalability:** As businesses grow, WhosOn can easily scale to accommodate increased traffic and customer interactions without compromising performance. * **Enhanced Team Collaboration:** Internal chat features allow team members to communicate and collaborate efficiently, improving overall service delivery. * **Personalized Customer Experience:** By accessing customer history and preferences, agents can provide tailored support, enhancing customer loyalty. * **Reduced Cart Abandonment:** By addressing customer concerns in real-time, WhosOn helps reduce cart abandonment rates, increasing conversion rates. ### Industry Expertise WhosOn is a live chat solution designed for enterprise businesses, offering advanced features like skills-based routing, on-premises deployment, and bot integration. It's best suited for companies that need a secure and compliant chat system to enhance customer support and communication capabilities. ## WhosOn Reviews Based on our most recent analysis, WhosOn reviews indicate a 'great' User Satisfaction Rating of 83% based on 16 user reviews from 2 recognized software review sites. ![User satisfaction level icon: great]() 16 reviews 83% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of WhosOn reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Real-Time Support:** Enables businesses to provide immediate assistance to website visitors, potentially increasing conversion rates. * **User-Friendly Interface:** Praised for its ease of use, requiring minimal training for chat agents to learn the system. * **Customer Sentiment Analysis:** Offers insights into customer emotions during chats, allowing agents to tailor their responses accordingly. * **Pre- and Post-Chat Surveys:** Allows businesses to gather valuable customer feedback before and after chat interactions to improve the customer experience. * **Multi-Platform Accessibility:** Provides chat services across various platforms, including web, desktop, and mobile, ensuring agents can connect with customers seamlessly. #### Cons * **Limited Customization:** User reviews mention that WhosOn lacks extensive customization features, which might make it challenging to seamlessly integrate the chat window with websites that have specific branding requirements. #### Researcher's Summary: Who’s on top when it comes to live chat? WhosOn Live Chat software is a solid option for businesses seeking reliable real-time customer support. Users consistently praise its intuitive interface, making it easy for chat agents to navigate and respond to inquiries efficiently. The integrated customer sentiment analysis is a notable feature, providing valuable insights into customer interactions and helping agents tailor their responses accordingly. For instance, agents can quickly identify frustrated customers and adjust their communication style to de-escalate the situation. However, some users have pointed out the limited customization options as a drawback, which could pose a challenge when integrating the chat system seamlessly into specific web page designs. Despite this limitation, WhosOn stands out for its robust features, including real-time language translation and in-depth web analytics, making it a comprehensive solution for businesses looking to enhance their customer support capabilities. The software's strength lies in its user-friendliness and comprehensive features, making it an ideal choice for businesses of all sizes, particularly those prioritizing efficient and insightful customer interactions. ## Key Features Notable WhosOn features include: * **Real-Time Visitor Monitoring:** Track and analyze visitor behavior on your website as it happens, providing insights into user engagement and navigation patterns. * **Proactive Chat Invitations:** Automatically trigger chat invitations based on visitor behavior, such as time spent on a page or specific actions taken, to engage users at the right moment. * **Customizable Chat Widgets:** Tailor the appearance and functionality of chat widgets to match your brand's aesthetic and user experience requirements. * **Multi-Channel Integration:** Seamlessly integrate with various communication channels, including email, social media, and SMS, to provide a unified customer support experience. * **Advanced Reporting and Analytics:** Access detailed reports and analytics to evaluate chat performance, agent productivity, and customer satisfaction metrics. * **Co-Browsing Capabilities:** Assist customers more effectively by viewing and interacting with their web session in real-time, helping to resolve issues quickly. * **Chat Transcripts and History:** Maintain a comprehensive record of all chat interactions for future reference and quality assurance purposes. * **AI-Powered Chatbots:** Deploy intelligent chatbots to handle routine inquiries and free up human agents for more complex tasks, enhancing efficiency. * **Secure Data Handling:** Ensure customer data is protected with robust security measures, including encryption and compliance with data protection regulations. * **Customizable Canned Responses:** Create and manage a library of pre-written responses to common questions, enabling faster and more consistent communication. * **Queue Management:** Efficiently manage chat queues to prioritize high-value interactions and reduce wait times for customers. * **CRM Integration:** Connect with popular CRM systems to streamline customer data management and enhance the personalization of interactions. * **Mobile Compatibility:** Ensure seamless chat experiences across devices with mobile-friendly chat interfaces and responsive design. * **Agent Collaboration Tools:** Facilitate teamwork among support agents with internal chat, file sharing, and note-taking features. * **Customizable Workflows:** Design and implement workflows that align with your business processes, optimizing chat operations and customer service delivery. * **Language Translation:** Break down language barriers with real-time translation capabilities, allowing agents to communicate with customers in their preferred language. * **Visitor Segmentation:** Categorize visitors based on criteria such as location, behavior, or referral source to tailor interactions and marketing efforts. * **Feedback and Surveys:** Gather customer feedback post-interaction through surveys to assess satisfaction and identify areas for improvement. * **24/7 Support Availability:** Provide round-the-clock customer service with a combination of live agents and automated systems to meet global customer needs. * **Custom Branding Options:** Enhance brand recognition by incorporating logos, colors, and messaging into the chat interface. ## 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It offers a range of sophisticated features such as visitor tracking, automated chat triggers, and robust analytics, enabling companies to engage effectively and enhance customer support. This software is particularly well-suited for industries like e-commerce, healthcare, and education, where timely and personalized interactions are crucial. One of its standout benefits is the ability to integrate seamlessly with various CRM and helpdesk systems, streamlining workflows and improving efficiency. Users appreciate its intuitive interface and customizable chat widgets, which can be tailored to match brand aesthetics. Compared to similar tools, WhosOn is often praised for its reliability and comprehensive feature set that caters to both small businesses and large enterprises. Pricing details may vary based on specific requirements, so it is recommended to contact SelectHub for a personalized quote. ", "review": { "@type": "Review", "author": { "@type": "Person", "name": "Ishani Vats", "reviewBody": "Who’s on top when it comes to live chat? WhosOn Live Chat software is a solid option for businesses seeking reliable real-time customer support. Users consistently praise its intuitive interface, making it easy for chat agents to navigate and respond to inquiries efficiently. The integrated customer sentiment analysis is a notable feature, providing valuable insights into customer interactions and helping agents tailor their responses accordingly. For instance, agents can quickly identify frustrated customers and adjust their communication style to de-escalate the situation. However, some users have pointed out the limited customization options as a drawback, which could pose a challenge when integrating the chat system seamlessly into specific web page designs. 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