[Home](https://www.selecthub.com/) \> [Live Chat](https://www.selecthub.com/category/live-chat/) \> [Live Chat Software](https://www.selecthub.com/c/live-chat-software/) \> Tidio Categories: * [Live Chat Software](https://www.selecthub.com/c/live-chat-software/) * [AI Chatbots](https://www.selecthub.com/c/chatbot-software/) * [AI Customer Service Software](https://www.selecthub.com/c/ai-customer-service-software/) * [AI Help Desk Software](https://www.selecthub.com/c/ai-help-desk-software/) * [CCM Software](https://www.selecthub.com/c/customer-communication-management-software/) * [Conversation Intelligence Software](https://www.selecthub.com/c/conversation-intelligence-software/) * [Conversational AI Platforms](https://www.selecthub.com/c/conversational-ai-platforms/) * [Customer Service Software](https://www.selecthub.com/c/customer-service-software/) * [Help Desk Software](https://www.selecthub.com/c/help-desk-software/) * [...](#) ## What Is Tidio? **Industry Specialties:** Serves all industries Tidio is a customer experience platform designed to help businesses of all sizes improve their customer service and boost sales. It's particularly well-suited for those seeking to provide top-tier support and streamline communication. Tidio offers a user-friendly interface and a range of features, including live chat, chatbots, and email marketing, making it easy for businesses to connect with customers in real-time and automate tasks. One of Tidio's key strengths is its affordability, with a free plan available for small businesses and paid plans offering more advanced features. Users appreciate the platform's ease of use, customization options, and the ability to manage all customer interactions in one place. While some users have noted that certain competitors may offer more comprehensive analytics or integrations, Tidio remains a popular choice for its simplicity, effectiveness, and value for money. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Tidio&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Flive-chat-software%2Ftidio%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F1fb36c4ccf88f7e67ead155496f02338-b244c40b2683c3aecd0816350a2d3988%2Fresources%2Fnormal%2Flogo.png%3F1744990905) [Contributors](#view-contributors) ![Sylvia Marak]() Written by Sylvia Marak Technical Content Writer [Read Bio ](https://www.selecthub.com/author/sylvia-marak/) ![Hunter Lowe]() Edited by Hunter Lowe Content Editor [Read Bio ](https://www.selecthub.com/author/hunter-lowe/) User Sentiment i ![User satisfaction level icon: excellent]() Based on 2623 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #4 Tidio is ranked #4 in the Live Chat Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report. [Get the Report Now ](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=live-chat-software&product%5Fslug=tidio&page%5Ftype=product&slug=tidio&product%5Fname=Tidio&category=Live+Chat+Software&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Flive-chat-software%2Ftidio%2F) ## Tidio Pricing Based on our most recent analysis, Tidio pricing starts at $24 (Monthly, Freemium). [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Tidio&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Flive-chat-software%2Ftidio%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F1fb36c4ccf88f7e67ead155496f02338-b244c40b2683c3aecd0816350a2d3988%2Fresources%2Fnormal%2Flogo.png%3F1744990905&price=2) Price $ $ $ $ $ i Starting From $24 Pricing Model Monthly, Freemium Free Trial Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Tidio&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/1fb36c4ccf88f7e67ead155496f02338-b244c40b2683c3aecd0816350a2d3988/resources/normal/logo.png?1744990905) ## Training Resources Tidio is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for Tidio: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## Tidio Benefits and Insights Why use Tidio? ### Key differentiators & advantages of Tidio * **Increase Potential Leads:** Collect customer data via chatbots, chat conversations and pre-chat surveys. Understand user intent by displaying recorded pre-chat surveys before the visitor types a message. Approach website visitors and ask for information when needed. Gather email addresses and mailing consent with live chat sessions. * **Reduce Costs:** Provides flexible pricing plans to support small and mid-size industries. Make minimal investments to expand customer service with the free plan. * **Increase Sales:** Add tags to website visitors and create chatbots to recommend products or offers. Customize offers and make them visible on the website within ten minutes. Provide personalized discounts and send welcome messages to every website visitor. Track visitors’ history and monitor the most visited pages. Check the sales monitoring dashboard and identify how visitors interact with the website. * **Boost Customer Engagement:** Routes all conversations and messages to a single panel. Set up responses or answers for common questions in real time. Engage with customers when they’re likely to share information with automated conversations and conversational experiences. * **Free Trial:** Get started with a 7-day free trial. ### Industry Expertise The vendor offer solutions for all industries seeking to enhance their customer experience and improve their ROI. ## Tidio Reviews Based on our most recent analysis, Tidio reviews indicate a 'excellent' User Satisfaction Rating of 94% based on 2623 user reviews from 3 recognized software review sites. ![User satisfaction level icon: excellent]() 2623 reviews 94% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of Tidio reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Unified Inbox:** Streamlines communication by consolidating messages from various channels like email, live chat, and Facebook Messenger into a single interface, enhancing efficiency for support teams. * **Chatbots:** Automates responses to frequently asked questions, freeing up human agents to handle more complex inquiries and improving response times. * **Customization Options:** Offers extensive customization features, allowing businesses to tailor the chat widget's appearance and functionality to align with their branding and specific requirements. * **Mobile App:** Enables agents to respond to customer inquiries on the go, ensuring continuous support and responsiveness. * **Integrations:** Integrates seamlessly with popular CRM, email marketing, and helpdesk platforms, facilitating data synchronization and workflow automation. #### Cons * **Limited Customization:** The platform's customization options, particularly for chatbots and automation, might not be sufficient for users with complex workflows or unique branding requirements. * **Learning Curve:** Some users find the interface to be less intuitive than expected, leading to a steeper learning curve, especially when setting up advanced features like chatbots or integrations. * **Mobile App Limitations:** The mobile app's functionality is reported to be less comprehensive compared to the desktop version, potentially hindering users who require full access to features while on the go. #### Researcher's Summary: User reviews from the past year paint a pretty clear picture of Tidio as a user-friendly and feature-rich live chat software that's a great fit for businesses of all sizes. Users rave about its simple interface, making it a breeze to get started, even for non-techies. The platform is packed with all the essentials for managing live chat, like sending and receiving messages, keeping tabs on conversations, and diving into analytics to see how you're doing. But Tidio doesn't stop at the basics. It boasts some unique features that really make it stand out from the crowd. One big hit is the built-in chatbot, which can be a lifesaver for handling common customer questions and resolving issues without human intervention. This not only saves time but also ensures your customers get the help they need, even when your team is swamped or off the clock. Users also appreciate Tidio's ability to integrate with other tools they're already using, like CRM systems and email marketing platforms, creating a seamless workflow. While Tidio gets a lot of love, there are a few areas where users would like to see some improvement. Some mention that the mobile app could use a little more polish to match the desktop experience. Others point out that while the free plan is a great starting point, the jump in price for higher tiers might be a bit steep for smaller businesses or those just starting out. Overall, though, the consensus is clear: Tidio is a top contender in the live chat arena, especially for businesses looking for an easy-to-use, feature-packed solution that won't break the bank. So, if you're ready to take your customer interactions to the next level, give Tidio a whirl! ## Key Features * **Shared Inbox:** Manage conversations from multiple websites and collaborate from a centralized channel. View complete information like customer contact details, location, previous conversations and viewed pages for future references. Add or remove tags from visitors based on recent website behavior. Set up canned responses to resolve recurring questions automatically. * **Chatbots:** Create and activate multiple sales chatbots to capture leads using different templates. Customize codeless chatbots with the drag-and-drop visual editor. Set up actions, triggers and conditions for chatbots to act when prompted. It handles repetitive actions and notifies operators regarding the user intent. * **Visitors List:** Track and monitor website visitor details in real time with the accessible sidebar. No need to ask for details when starting a conversation. Personalize conversations by sending greetings according to the customer’s location. Segment visitors based on location and browsing history. * **Live Chat:** Customize live chat and boost it with unlimited chatbots for marketing automation. Receive notifications when offline. Display live chat on specific web pages. Customize chat widget based on color and placement according to website aesthetics. Manage chat pages as standalone or multichannel views. * **Integration:** Seamless integration with popular websites, CRMs, analytics and eCommerce platforms. ## Limitations At the time of this review, these are the limitations according to user feedback: * Doesn’t provide growth tools for Facebook Messenger. * Limited analytics. ## Suite Support The vendor provides multiple pricing plans. Free unlimited web chats with three operators and flexible paid plans. All plans have a 7-day free trial period. _mail\_outline_Email: support@tidio.net. _phone_Phone: Not mentioned. _school_Training: Training videos on YouTube. Gain access to help articles and FAQs from the help center page. _local\_offer_Tickets: Not mentioned. ## Compare Live Chat Software These are the top products most often compared. Generating Scorecard... Compare to Tidio You can choose 4 products to compare [ LiveChat ](https://www.selecthub.com/p/live-chat-software/livechat/) [ LiveAgent ](https://www.selecthub.com/p/help-desk-software/liveagent/) [ Freshchat ](https://www.selecthub.com/p/live-chat-software/freshchat/) [ Crisp ](https://www.selecthub.com/p/live-chat-software/crisp/) [ Drift ](https://www.selecthub.com/p/live-chat-software/drift-ai/) [ Zoho SalesIQ ](https://www.selecthub.com/p/customer-engagement-platforms/zoho-salesiq/) [ Intercom ](https://www.selecthub.com/p/live-chat-software/intercom/) [ JivoChat ](https://www.selecthub.com/p/live-chat-software/jivochat/) [ Olark ](https://www.selecthub.com/p/live-chat-software/olark/) [ Userlike ](https://www.selecthub.com/p/live-chat-software/userlike/) Generating Scorecard... Compare to Tidio ## Head-to-Head Comparison ![Tidio Software Tool]() vs * [123 Flash Chat](https://www.selecthub.com/live-chat-software/tidio-vs-123-flash-chat/) * [AutoChat](https://www.selecthub.com/live-chat-software/tidio-vs-autochat/) * [Botcopy](https://www.selecthub.com/live-chat-software/tidio-vs-botcopy/) * [Chaport](https://www.selecthub.com/live-chat-software/tidio-vs-chaport/) * [Chatlio](https://www.selecthub.com/live-chat-software/tidio-vs-chatlio/) * [Chatra](https://www.selecthub.com/live-chat-software/tidio-vs-chatra/) * [Click2Magic](https://www.selecthub.com/live-chat-software/tidio-vs-click2magic/) * [Crisp](https://www.selecthub.com/live-chat-software/crisp-vs-tidio/) * [Drift](https://www.selecthub.com/live-chat-software/tidio-vs-drift-ai/) * [Freshchat](https://www.selecthub.com/live-chat-software/tidio-vs-freshchat/) * [Giosg](https://www.selecthub.com/live-chat-software/tidio-vs-giosg/) * [Integrated Customer Engagement](https://www.selecthub.com/live-chat-software/tidio-vs-integrated-customer-engagement/) * [Intercom](https://www.selecthub.com/live-chat-software/intercom-vs-tidio/) * [JivoChat](https://www.selecthub.com/live-chat-software/tidio-vs-jivochat/) * [Live Support](https://www.selecthub.com/live-chat-software/tidio-vs-live-support/) * [LiveChat](https://www.selecthub.com/live-chat-software/livechat-vs-tidio/) * [LiveHelpNow](https://www.selecthub.com/live-chat-software/tidio-vs-livehelpnow/) * [Olark](https://www.selecthub.com/live-chat-software/tidio-vs-olark/) * [Pubble](https://www.selecthub.com/live-chat-software/tidio-vs-pubble/) * [Pure Chat](https://www.selecthub.com/live-chat-software/tidio-vs-pure-chat/) * [Quidget](https://www.selecthub.com/live-chat-software/tidio-vs-quidget/) * [RumbleTalk](https://www.selecthub.com/live-chat-software/tidio-vs-rumbletalk/) * [SkylerAI](https://www.selecthub.com/live-chat-software/tidio-vs-skylerai/) * [Smartsupp](https://www.selecthub.com/live-chat-software/tidio-vs-smartsupp/) * [Smith.ai](https://www.selecthub.com/live-chat-software/tidio-vs-smith-ai/) * [tawk.to](https://www.selecthub.com/live-chat-software/tidio-vs-tawk-to/) * [typedesk](https://www.selecthub.com/live-chat-software/tidio-vs-typedesk/) * [Userlike](https://www.selecthub.com/live-chat-software/tidio-vs-userlike/) * [WhosOn](https://www.selecthub.com/live-chat-software/tidio-vs-whoson/) * [Zendesk Live Chat](https://www.selecthub.com/live-chat-software/tidio-vs-zendesk-live-chat/) ## Awards Tidio stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() ## Similar Products Here are the most similar products to Tidio. [ Integrated Customer Engagement ](https://www.selecthub.com/p/live-chat-software/integrated-customer-engagement/) [ HelloBox ](https://www.selecthub.com/p/live-chat-software/hellobox/) [ Gist ](https://www.selecthub.com/p/live-chat-software/getgist/) [ ChatSupport ](https://www.selecthub.com/p/live-chat-software/chatsupport/) [ Dead Simple Chat ](https://www.selecthub.com/p/live-chat-software/dead-simple-chat/) [ 123 Flash Chat ](https://www.selecthub.com/p/live-chat-software/123-flash-chat/) [ Botcopy ](https://www.selecthub.com/p/live-chat-software/botcopy/) [ SkylerAI ](https://www.selecthub.com/p/live-chat-software/skylerai/) [ Quidget ](https://www.selecthub.com/p/live-chat-software/quidget/) [ RumbleTalk ](https://www.selecthub.com/p/live-chat-software/rumbletalk/) ## About the Contributors The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content. [ ](https://www.selecthub.com/author/sylvia-marak/) Written by [Sylvia Marak](https://www.selecthub.com/author/sylvia-marak/) Technical Content Writer Sylvia D. Marak is a technical content writer at SelectHub. Sylvia has more than four years of experience and expertise writing technical content related business intelligence and big data analytics. When not writing, she can be found traveling, baking, listening to music and drinking too much coffee. [See Full Bio](https://www.selecthub.com/author/sylvia-marak/) [ ](https://www.selecthub.com/author/hunter-lowe/) Edited by [Hunter Lowe](https://www.selecthub.com/author/hunter-lowe/) Content Editor Hunter Lowe is a Content Editor, Writer and Market Analyst at SelectHub. His team covers categories that range from ERP and business intelligence to transportation and supply chain management. Hunter is an avid reader and Dungeons and Dragons addict who studied English and Creative Writing through college. In his free time, you'll likely find him devising new dungeons for his players to explore, checking out the latest video games, writing his next horror story or running around with his daughter. [See Full Bio](https://www.selecthub.com/author/hunter-lowe/) Your review has been submitted and should be visible within 24 hours. Review Title Pros Cons Overall feedback Your name Your job title Industry [Choose your main industry ](javascript:void%28%29) * [Accounting / CPA](javascript:void%28%29) * [Advertising](javascript:void%28%29) * [Aerospace & Defense](javascript:void%28%29) * [Agriculture](javascript:void%28%29) * [Apparel](javascript:void%28%29) * [Architecture](javascript:void%28%29) * [Auto Dealership](javascript:void%28%29) * [Automotive](javascript:void%28%29) * [Banking & Financial Services](javascript:void%28%29) * [Banking & Mortgage](javascript:void%28%29) * [Chemicals](javascript:void%28%29) * [Construction & Engineering](javascript:void%28%29) * [Construction / Contracting](javascript:void%28%29) * [Consulting](javascript:void%28%29) * [Consumer Products](javascript:void%28%29) * [Distribution](javascript:void%28%29) * [E-commerce](javascript:void%28%29) * [Education](javascript:void%28%29) * [Electronics](javascript:void%28%29) * [Energy & Utilities](javascript:void%28%29) * [Federal Government](javascript:void%28%29) * [Field Maintenance](javascript:void%28%29) * [Food & Beverage](javascript:void%28%29) * [Healthcare / Social Services](javascript:void%28%29) * [Hospitality / Gaming / Travel](javascript:void%28%29) * [Human Resources](javascript:void%28%29) * [Industrial Machinery](javascript:void%28%29) * [Information Technology & High Tech](javascript:void%28%29) * [Insurance](javascript:void%28%29) * [Legal](javascript:void%28%29) * [Maintenance / Field Service](javascript:void%28%29) * [Manufacturing](javascript:void%28%29) * [Marketing Services](javascript:void%28%29) * [Media & Communications / Entertainment](javascript:void%28%29) * [Mill Products](javascript:void%28%29) * [Mining / Metals](javascript:void%28%29) * [Mortgage](javascript:void%28%29) * [Non-Profit](javascript:void%28%29) * [Not Available](javascript:void%28%29) * [Oil & Gas](javascript:void%28%29) * [Other](javascript:void%28%29) * [Other Services](javascript:void%28%29) * [Payroll Provider](javascript:void%28%29) * [Pharmaceuticals](javascript:void%28%29) * [Professional Employer Organization](javascript:void%28%29) * [Professional Services](javascript:void%28%29) * [Property Management](javascript:void%28%29) * [Public Sector](javascript:void%28%29) * [Real Estate](javascript:void%28%29) * [Recruiting Agency](javascript:void%28%29) * [Religious Institutions](javascript:void%28%29) * [Retail](javascript:void%28%29) * [Sales & Marketing](javascript:void%28%29) * [Semiconductors](javascript:void%28%29) * [Software / IT](javascript:void%28%29) * [Sports and Recreation](javascript:void%28%29) * [Staffing Agency](javascript:void%28%29) * [State & Local Government](javascript:void%28%29) * [Telecommunications](javascript:void%28%29) * [Third-Party Administrator](javascript:void%28%29) * [Transportation & Logistics](javascript:void%28%29) * [Wholesale Distribution](javascript:void%28%29) Company Size [Choose your company size ](javascript:void%28%29) * [1 employee](javascript:void%28%29) * [2 to 9 employees](javascript:void%28%29) * [10 - 19 employees](javascript:void%28%29) * [20 - 49 employees](javascript:void%28%29) * [50 - 99 employees](javascript:void%28%29) * [100 - 499 employee](javascript:void%28%29) * [500 - 999 employees](javascript:void%28%29) * [1,000 - 2,499 employees](javascript:void%28%29) * [2,500 - 4,999 employees](javascript:void%28%29) * [5,000 - 9,999 employees](javascript:void%28%29) * [10,000 - 24,999 employees](javascript:void%28%29) * [25,000 - 49,999 employees](javascript:void%28%29) * [50,000 + employees](javascript:void%28%29) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Live Chat", "item": "https://www.selecthub.com/category/live-chat/" }, { "@type": "ListItem", "position": 3, "name": "Live Chat Software", "item": "https://www.selecthub.com/c/live-chat-software/" }, { "@type": "ListItem", "position": 4, "name": "Tidio" } ] } { "@context": "http://schema.org", "@type": "SoftwareApplication", "name": "Tidio", "description": " Tidio is a customer experience platform designed to help businesses of all sizes improve their customer service and boost sales. It's particularly well-suited for those seeking to provide top-tier support and streamline communication. Tidio offers a user-friendly interface and a range of features, including live chat, chatbots, and email marketing, making it easy for businesses to connect with customers in real-time and automate tasks. One of Tidio's key strengths is its affordability, with a free plan available for small businesses and paid plans offering more advanced features. Users appreciate the platform's ease of use, customization options, and the ability to manage all customer interactions in one place. While some users have noted that certain competitors may offer more comprehensive analytics or integrations, Tidio remains a popular choice for its simplicity, effectiveness, and value for money. ", "review": { "@type": "Review","reviewRating": { "@type": "Rating", "ratingValue": 74, "bestRating": 100 }, "author": { "@type": "Person", "name": "Sylvia Marak", "reviewBody": "User reviews from the past year paint a pretty clear picture of Tidio as a user-friendly and feature-rich live chat software that's a great fit for businesses of all sizes. Users rave about its simple interface, making it a breeze to get started, even for non-techies. The platform is packed with all the essentials for managing live chat, like sending and receiving messages, keeping tabs on conversations, and diving into analytics to see how you're doing. But Tidio doesn't stop at the basics. It boasts some unique features that really make it stand out from the crowd. One big hit is the built-in chatbot, which can be a lifesaver for handling common customer questions and resolving issues without human intervention. This not only saves time but also ensures your customers get the help they need, even when your team is swamped or off the clock. Users also appreciate Tidio's ability to integrate with other tools they're already using, like CRM systems and email marketing platforms, creating a seamless workflow. While Tidio gets a lot of love, there are a few areas where users would like to see some improvement. Some mention that the mobile app could use a little more polish to match the desktop experience. Others point out that while the free plan is a great starting point, the jump in price for higher tiers might be a bit steep for smaller businesses or those just starting out. Overall, though, the consensus is clear: Tidio is a top contender in the live chat arena, especially for businesses looking for an easy-to-use, feature-packed solution that won't break the bank. So, if you're ready to take your customer interactions to the next level, give Tidio a whirl!" } }, "image": "https://cdn.selecthub.com/products/1fb36c4ccf88f7e67ead155496f02338-b244c40b2683c3aecd0816350a2d3988/resources/normal/logo.png?1744990905", "aggregateRating": { "@type": "AggregateRating", "ratingValue": "94", "bestRating": "100", "worstRating": "1", "ratingCount": "2623" }, "offers": { "@type": "Offer", "priceSpecification": { "@type": "priceSpecification", "price": "24", "priceCurrency": "USD" } }, "positiveNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Unified Inbox: Streamlines communication by consolidating messages from various channels like email, live chat, and Facebook Messenger into a single interface, enhancing efficiency for support teams." }, { "@type": "ListItem", "position": 2, "name": "Chatbots: Automates responses to frequently asked questions, freeing up human agents to handle more complex inquiries and improving response times." }, { "@type": "ListItem", "position": 3, "name": "Customization Options: Offers extensive customization features, allowing businesses to tailor the chat widget's appearance and functionality to align with their branding and specific requirements." } ] }, "negativeNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Limited Customization: The platform's customization options, particularly for chatbots and automation, might not be sufficient for users with complex workflows or unique branding requirements." }, { "@type": "ListItem", "position": 2, "name": "Learning Curve: Some users find the interface to be less intuitive than expected, leading to a steeper learning curve, especially when setting up advanced features like chatbots or integrations." }, { "@type": "ListItem", "position": 3, "name": "Mobile App Limitations: The mobile app's functionality is reported to be less comprehensive compared to the desktop version, potentially hindering users who require full access to features while on the go." } ] }, "applicationCategory": "Live Chat Software" } ```