[Home](https://www.selecthub.com/) \> [Live Chat](https://www.selecthub.com/category/live-chat/) \> [Live Chat Software](https://www.selecthub.com/c/live-chat-software/) \> Smartsupp Categories: * [Live Chat Software](https://www.selecthub.com/c/live-chat-software/) * [AI Chatbots](https://www.selecthub.com/c/chatbot-software/) * [...](#) ## What Is Smartsupp? **Industry Specialties:** Serves all industries Smartsupp is a multi-channel platform that provides in-store shopping for customers. It offers professional support and converts visitors into potential customers. It also provides real-time assistance with chatbots, instant messaging and video recording. It reduces wasted time and effort by automating repetitive tasks. It also provides multiple plugins for a better customer overview that includes the latest order updates, lists of orders and total money spent. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Smartsupp&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Flive-chat-software%2Fsmartsupp%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F9f6f2381bc56ef668e94f6d1fb4f6309-bc09d5f6145630127d0f0f0fba2d0922%2Fresources%2Fnormal%2Flogo.png%3F1693319184) [Contributors](#view-contributors) ![Sylvia Marak]() Written by Sylvia Marak Technical Content Writer [Read Bio ](https://www.selecthub.com/author/sylvia-marak/) ![Hunter Lowe]() Edited by Hunter Lowe Content Editor [Read Bio ](https://www.selecthub.com/author/hunter-lowe/) User Sentiment i ![User satisfaction level icon: excellent]() Based on 1522 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #17 Smartsupp is ranked #17 in the Live Chat Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report. [Get the Report Now ](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=live-chat-software&product%5Fslug=smartsupp&page%5Ftype=product&slug=smartsupp&product%5Fname=Smartsupp&category=Live+Chat+Software&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Flive-chat-software%2Fsmartsupp%2F) ## Smartsupp Pricing Based on our most recent analysis, Smartsupp pricing starts at $23 (Monthly). [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Smartsupp&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Flive-chat-software%2Fsmartsupp%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F9f6f2381bc56ef668e94f6d1fb4f6309-bc09d5f6145630127d0f0f0fba2d0922%2Fresources%2Fnormal%2Flogo.png%3F1693319184&price=2) Price $ $ $ $ $ i Starting From $22.50 Pricing Model Monthly Free Trial Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Smartsupp&category=Live+Chat+Software&product%5Flogo=https://cdn.selecthub.com/products/9f6f2381bc56ef668e94f6d1fb4f6309-bc09d5f6145630127d0f0f0fba2d0922/resources/normal/logo.png?1693319184) ## Training Resources Smartsupp is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for Smartsupp: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## Smartsupp Benefits and Insights Why use Smartsupp? ### Key differentiators & advantages of Smartsupp * **Increase Conversions:** Sends automatic messages and engages with customers when they are most likely to purchase. Use triggers to reach out to customers looking for specific information. Customize trigger messages for users that spend more than five minutes on certain web pages. Provide information on special offers, discounts and most popular products. * **Save Time:** Customizes chatbots to receive more chat notifications from customers. Send automatic messages to visitors when they start browsing the website, individual products and categories. Respond to conversations by directly receiving notifications on the mobile app. * **Improve Customer Communication:** Records visitor activities on mobile devices via Smartlook integration. Post activity, the recording is saved for ten days, after which it automatically gets deleted. Review their browsing history and provide quick responses using canned messages. Save messages as shortcuts to send invitations, farewell messages and answer common questions. * **Free Trial:** Enjoy 14 days of full access to the premium features of the paid version. The free version offers lifetime access with limited features. ### Industry Expertise Suitable for webshops and industries of all sizes. ## Smartsupp Reviews Based on our most recent analysis, Smartsupp reviews indicate a 'excellent' User Satisfaction Rating of 94% based on 1522 user reviews from 3 recognized software review sites. ![User satisfaction level icon: excellent]() 1522 reviews 94% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of Smartsupp reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Intuitive Interface:** Users praise Smartsupp for its user-friendly design, making it easy to navigate and use, even for those new to live chat software. * **Customization Options:** Smartsupp offers a high degree of customization, allowing users to tailor the chat widget's appearance to match their brand aesthetics. * **Mobile-Friendly:** The platform's mobile responsiveness ensures seamless management of customer interactions, regardless of the device used. #### Cons * **Limited Customization:** Users express frustration with the platform's limited ability to customize the chat widget's appearance and branding to match their website's design. * **Reporting Features:** Some users find the reporting features to be basic and lacking in-depth insights, making it difficult to fully analyze chat performance and customer behavior. * **Occasional Glitches:** While generally considered reliable, some users report occasional glitches or bugs that disrupt the chat experience, such as messages not sending or delays in receiving notifications. #### Researcher's Summary: Want the smarter scoop on Smartsupp? User reviews from the past year highlight Smartsupp's strengths as its user-friendly interface, robust chatbot features, and seamless integration with popular platforms like WordPress. Users rave about the intuitive design, making it easy to navigate and set up even for non-tech-savvy individuals. The chatbot functionality is particularly lauded for its ability to automate responses to frequently asked questions, freeing up human agents to handle more complex issues. This time-saving aspect is a major plus for businesses with limited customer support staff. However, some users have pointed out limitations in Smartsupp's reporting and analytics capabilities compared to competitors like Zendesk or Intercom. While Smartsupp provides basic metrics, it lacks the depth and customization options offered by these alternatives. This makes it less suitable for businesses heavily reliant on data-driven insights for customer service optimization. Overall, Smartsupp emerges as a strong contender for small to medium-sized businesses seeking an affordable and easy-to-use live chat and chatbot solution. Its intuitive interface and robust chatbot features make it ideal for businesses looking to enhance customer service efficiency without a steep learning curve or hefty investment. However, businesses requiring advanced reporting and analytics may find Smartsupp's capabilities lacking and should consider exploring alternative options. Remember that software features and user experiences can change, so it's always a good idea to check the latest reviews and updates before making a decision. ## Key Features * **Smart Chatbots:** Create chatbots to start engaging with customers. Customize chatbots to recommend products or guide customers offline. Set up the FAQ chatbot to answer frequently asked questions. * **Customer Analytics:** Gather visitor data, including name, email, phone, IP address, location, referrer page and browsing history and store them in one place. Display customer information directly on the app for visitors with online stores. It also provides offline and missed conversations via emails. * **Mobile App:** Contact and start chatting with active visitors browsing the website. Block, close or end chat with visitors as needed. The mobile app does not display inactive visitors. * **Shortcuts:** Customize replies in advance and use shortcuts to respond. Store important information in the shortcut text to avoid creating double shortcuts. Customize and edit texts to match the communication style and maintain brand image. * **Authorization Form:** Customize authorization forms by choosing the type of information needed. It provides customer information to send messages after exiting the website. ## Limitations At the time of this review, these are the limitations according to user feedback: * Doesn’t offer theme customization for chatboxes without additional code. * Chat widgets lack customization. * Doesn’t provide integration with important applications like MailChimp, HubSpot, Zapier, Salesforce, Slack and Zoho. ## Suite Support Fill out details for additional support and the team will respond within three working days. _mail\_outline_Email: support@smartsupp.com. _phone_Phone: Not mentioned. _school_Training: Video tutorials on YouTube. Access FAQs and self-help guides to resolve quick queries. _local\_offer_Tickets: Not mentioned. ## Compare Live Chat Software These are the top products most often compared. Generating Scorecard... Compare to Smartsupp You can choose 4 products to compare [ LiveChat ](https://www.selecthub.com/p/live-chat-software/livechat/) [ LiveAgent ](https://www.selecthub.com/p/help-desk-software/liveagent/) [ Freshchat ](https://www.selecthub.com/p/live-chat-software/freshchat/) [ Crisp ](https://www.selecthub.com/p/live-chat-software/crisp/) [ Drift ](https://www.selecthub.com/p/live-chat-software/drift-ai/) [ Zoho SalesIQ ](https://www.selecthub.com/p/customer-engagement-platforms/zoho-salesiq/) [ Intercom ](https://www.selecthub.com/p/live-chat-software/intercom/) [ JivoChat ](https://www.selecthub.com/p/live-chat-software/jivochat/) [ Olark ](https://www.selecthub.com/p/live-chat-software/olark/) [ Userlike ](https://www.selecthub.com/p/live-chat-software/userlike/) Generating Scorecard... Compare to Smartsupp ## Head-to-Head Comparison ![Smartsupp Software Tool]() vs * [123 Flash Chat](https://www.selecthub.com/live-chat-software/smartsupp-vs-123-flash-chat/) * [AutoChat](https://www.selecthub.com/live-chat-software/smartsupp-vs-autochat/) * [Botcopy](https://www.selecthub.com/live-chat-software/smartsupp-vs-botcopy/) * [Chaport](https://www.selecthub.com/live-chat-software/smartsupp-vs-chaport/) * [Chatlio](https://www.selecthub.com/live-chat-software/smartsupp-vs-chatlio/) * [Chatra](https://www.selecthub.com/live-chat-software/chatra-vs-smartsupp/) * [Click2Magic](https://www.selecthub.com/live-chat-software/smartsupp-vs-click2magic/) * [Crisp](https://www.selecthub.com/live-chat-software/crisp-vs-smartsupp/) * [Drift](https://www.selecthub.com/live-chat-software/drift-ai-vs-smartsupp/) * [Freshchat](https://www.selecthub.com/live-chat-software/freshchat-vs-smartsupp/) * [Giosg](https://www.selecthub.com/live-chat-software/smartsupp-vs-giosg/) * [Integrated Customer Engagement](https://www.selecthub.com/live-chat-software/smartsupp-vs-integrated-customer-engagement/) * [Intercom](https://www.selecthub.com/live-chat-software/intercom-vs-smartsupp/) * [JivoChat](https://www.selecthub.com/live-chat-software/jivochat-vs-smartsupp/) * [Live Support](https://www.selecthub.com/live-chat-software/smartsupp-vs-live-support/) * [LiveChat](https://www.selecthub.com/live-chat-software/livechat-vs-smartsupp/) * [LiveHelpNow](https://www.selecthub.com/live-chat-software/livehelpnow-vs-smartsupp/) * [Olark](https://www.selecthub.com/live-chat-software/olark-vs-smartsupp/) * [Pubble](https://www.selecthub.com/live-chat-software/smartsupp-vs-pubble/) * [Pure Chat](https://www.selecthub.com/live-chat-software/pure-chat-vs-smartsupp/) * [Quidget](https://www.selecthub.com/live-chat-software/smartsupp-vs-quidget/) * [RumbleTalk](https://www.selecthub.com/live-chat-software/smartsupp-vs-rumbletalk/) * [SkylerAI](https://www.selecthub.com/live-chat-software/smartsupp-vs-skylerai/) * [Smith.ai](https://www.selecthub.com/live-chat-software/smith-ai-vs-smartsupp/) * [tawk.to](https://www.selecthub.com/live-chat-software/tawk-to-vs-smartsupp/) * [Tidio](https://www.selecthub.com/live-chat-software/tidio-vs-smartsupp/) * [typedesk](https://www.selecthub.com/live-chat-software/smartsupp-vs-typedesk/) * [Userlike](https://www.selecthub.com/live-chat-software/smartsupp-vs-userlike/) * [WhosOn](https://www.selecthub.com/live-chat-software/smartsupp-vs-whoson/) * [Zendesk Live Chat](https://www.selecthub.com/live-chat-software/zendesk-live-chat-vs-smartsupp/) ## Awards Smartsupp stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() ## Similar Products Here are the most similar products to Smartsupp. [ Integrated Customer Engagement ](https://www.selecthub.com/p/live-chat-software/integrated-customer-engagement/) [ HelloBox ](https://www.selecthub.com/p/live-chat-software/hellobox/) [ Gist ](https://www.selecthub.com/p/live-chat-software/getgist/) [ ChatSupport ](https://www.selecthub.com/p/live-chat-software/chatsupport/) [ Dead Simple Chat ](https://www.selecthub.com/p/live-chat-software/dead-simple-chat/) [ 123 Flash Chat ](https://www.selecthub.com/p/live-chat-software/123-flash-chat/) [ Botcopy ](https://www.selecthub.com/p/live-chat-software/botcopy/) [ SkylerAI ](https://www.selecthub.com/p/live-chat-software/skylerai/) [ Quidget ](https://www.selecthub.com/p/live-chat-software/quidget/) [ RumbleTalk ](https://www.selecthub.com/p/live-chat-software/rumbletalk/) ## About the Contributors The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content. [ ](https://www.selecthub.com/author/sylvia-marak/) Written by [Sylvia Marak](https://www.selecthub.com/author/sylvia-marak/) Technical Content Writer Sylvia D. Marak is a technical content writer at SelectHub. Sylvia has more than four years of experience and expertise writing technical content related business intelligence and big data analytics. When not writing, she can be found traveling, baking, listening to music and drinking too much coffee. [See Full Bio](https://www.selecthub.com/author/sylvia-marak/) [ ](https://www.selecthub.com/author/hunter-lowe/) Edited by [Hunter Lowe](https://www.selecthub.com/author/hunter-lowe/) Content Editor Hunter Lowe is a Content Editor, Writer and Market Analyst at SelectHub. His team covers categories that range from ERP and business intelligence to transportation and supply chain management. Hunter is an avid reader and Dungeons and Dragons addict who studied English and Creative Writing through college. In his free time, you'll likely find him devising new dungeons for his players to explore, checking out the latest video games, writing his next horror story or running around with his daughter. [See Full Bio](https://www.selecthub.com/author/hunter-lowe/) Your review has been submitted and should be visible within 24 hours. Review Title Pros Cons Overall feedback Your name Your job title Industry [Choose your main industry ](javascript:void%28%29) * [Accounting / CPA](javascript:void%28%29) * [Advertising](javascript:void%28%29) * [Aerospace & Defense](javascript:void%28%29) * [Agriculture](javascript:void%28%29) * [Apparel](javascript:void%28%29) * [Architecture](javascript:void%28%29) * [Auto Dealership](javascript:void%28%29) * [Automotive](javascript:void%28%29) * [Banking & Financial Services](javascript:void%28%29) * [Banking & Mortgage](javascript:void%28%29) * [Chemicals](javascript:void%28%29) * [Construction & Engineering](javascript:void%28%29) * [Construction / Contracting](javascript:void%28%29) * [Consulting](javascript:void%28%29) * [Consumer Products](javascript:void%28%29) * [Distribution](javascript:void%28%29) * [E-commerce](javascript:void%28%29) * [Education](javascript:void%28%29) * [Electronics](javascript:void%28%29) * [Energy & Utilities](javascript:void%28%29) * [Federal Government](javascript:void%28%29) * [Field Maintenance](javascript:void%28%29) * [Food & Beverage](javascript:void%28%29) * [Healthcare / Social Services](javascript:void%28%29) * [Hospitality / Gaming / Travel](javascript:void%28%29) * [Human Resources](javascript:void%28%29) * [Industrial Machinery](javascript:void%28%29) * [Information Technology & High Tech](javascript:void%28%29) * [Insurance](javascript:void%28%29) * [Legal](javascript:void%28%29) * [Maintenance / Field Service](javascript:void%28%29) * [Manufacturing](javascript:void%28%29) * [Marketing Services](javascript:void%28%29) * [Media & Communications / Entertainment](javascript:void%28%29) * [Mill Products](javascript:void%28%29) * [Mining / Metals](javascript:void%28%29) * [Mortgage](javascript:void%28%29) * [Non-Profit](javascript:void%28%29) * [Not Available](javascript:void%28%29) * [Oil & Gas](javascript:void%28%29) * [Other](javascript:void%28%29) * [Other Services](javascript:void%28%29) * [Payroll Provider](javascript:void%28%29) * [Pharmaceuticals](javascript:void%28%29) * [Professional Employer Organization](javascript:void%28%29) * [Professional Services](javascript:void%28%29) * [Property Management](javascript:void%28%29) * [Public Sector](javascript:void%28%29) * [Real Estate](javascript:void%28%29) * [Recruiting Agency](javascript:void%28%29) * [Religious Institutions](javascript:void%28%29) * [Retail](javascript:void%28%29) * [Sales & Marketing](javascript:void%28%29) * [Semiconductors](javascript:void%28%29) * [Software / IT](javascript:void%28%29) * [Sports and Recreation](javascript:void%28%29) * [Staffing Agency](javascript:void%28%29) * [State & Local Government](javascript:void%28%29) * [Telecommunications](javascript:void%28%29) * [Third-Party Administrator](javascript:void%28%29) * [Transportation & Logistics](javascript:void%28%29) * [Wholesale Distribution](javascript:void%28%29) Company Size [Choose your company size ](javascript:void%28%29) * [1 employee](javascript:void%28%29) * [2 to 9 employees](javascript:void%28%29) * [10 - 19 employees](javascript:void%28%29) * [20 - 49 employees](javascript:void%28%29) * [50 - 99 employees](javascript:void%28%29) * [100 - 499 employee](javascript:void%28%29) * [500 - 999 employees](javascript:void%28%29) * [1,000 - 2,499 employees](javascript:void%28%29) * [2,500 - 4,999 employees](javascript:void%28%29) * [5,000 - 9,999 employees](javascript:void%28%29) * [10,000 - 24,999 employees](javascript:void%28%29) * [25,000 - 49,999 employees](javascript:void%28%29) * [50,000 + employees](javascript:void%28%29) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Live Chat", "item": "https://www.selecthub.com/category/live-chat/" }, { "@type": "ListItem", "position": 3, "name": "Live Chat Software", "item": "https://www.selecthub.com/c/live-chat-software/" }, { "@type": "ListItem", "position": 4, "name": "Smartsupp" } ] } { "@context": "http://schema.org", "@type": "SoftwareApplication", "name": "Smartsupp", "description": "Smartsupp is a multi-channel platform that provides in-store shopping for customers. It offers professional support and converts visitors into potential customers. It also provides real-time assistance with chatbots, instant messaging and video recording. It reduces wasted time and effort by automating repetitive tasks. It also provides multiple plugins for a better customer overview that includes the latest order updates, lists of orders and total money spent. ", "review": { "@type": "Review","reviewRating": { "@type": "Rating", "ratingValue": 65, "bestRating": 100 }, "author": { "@type": "Person", "name": "Sylvia Marak", "reviewBody": "Want the smarter scoop on Smartsupp? User reviews from the past year highlight Smartsupp's strengths as its user-friendly interface, robust chatbot features, and seamless integration with popular platforms like WordPress. Users rave about the intuitive design, making it easy to navigate and set up even for non-tech-savvy individuals. The chatbot functionality is particularly lauded for its ability to automate responses to frequently asked questions, freeing up human agents to handle more complex issues. This time-saving aspect is a major plus for businesses with limited customer support staff. However, some users have pointed out limitations in Smartsupp's reporting and analytics capabilities compared to competitors like Zendesk or Intercom. While Smartsupp provides basic metrics, it lacks the depth and customization options offered by these alternatives. This makes it less suitable for businesses heavily reliant on data-driven insights for customer service optimization. Overall, Smartsupp emerges as a strong contender for small to medium-sized businesses seeking an affordable and easy-to-use live chat and chatbot solution. Its intuitive interface and robust chatbot features make it ideal for businesses looking to enhance customer service efficiency without a steep learning curve or hefty investment. However, businesses requiring advanced reporting and analytics may find Smartsupp's capabilities lacking and should consider exploring alternative options. Remember that software features and user experiences can change, so it's always a good idea to check the latest reviews and updates before making a decision." } }, "image": "https://cdn.selecthub.com/products/9f6f2381bc56ef668e94f6d1fb4f6309-bc09d5f6145630127d0f0f0fba2d0922/resources/normal/logo.png?1693319184", "aggregateRating": { "@type": "AggregateRating", "ratingValue": "94", "bestRating": "100", "worstRating": "1", "ratingCount": "1522" }, "offers": { "@type": "Offer", "priceSpecification": { "@type": "priceSpecification", "price": "22.50", "priceCurrency": "USD" } }, "positiveNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Intuitive Interface: Users praise Smartsupp for its user-friendly design, making it easy to navigate and use, even for those new to live chat software." }, { "@type": "ListItem", "position": 2, "name": "Customization Options: Smartsupp offers a high degree of customization, allowing users to tailor the chat widget's appearance to match their brand aesthetics." }, { "@type": "ListItem", "position": 3, "name": "Mobile-Friendly: The platform's mobile responsiveness ensures seamless management of customer interactions, regardless of the device used." } ] }, "negativeNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Limited Customization: Users express frustration with the platform's limited ability to customize the chat widget's appearance and branding to match their website's design." }, { "@type": "ListItem", "position": 2, "name": "Reporting Features: Some users find the reporting features to be basic and lacking in-depth insights, making it difficult to fully analyze chat performance and customer behavior." }, { "@type": "ListItem", "position": 3, "name": "Occasional Glitches: While generally considered reliable, some users report occasional glitches or bugs that disrupt the chat experience, such as messages not sending or delays in receiving notifications." } ] }, "applicationCategory": "Live Chat Software" } ```