[Home](https://www.selecthub.com/) \> [Help Desk Management](https://www.selecthub.com/category/help-desk/) \> [ITSM Software](https://www.selecthub.com/c/itsm-software/) \> xurrent Categories: * [ITSM Software](https://www.selecthub.com/c/itsm-software/) * [Help Desk Software](https://www.selecthub.com/c/help-desk-software/) * [...](#) ## What Is xurrent? **Industry Specialties:** Serves all industries Xurrent is a Help Desk Software that centralizes service requests, manages assets, and automates workflows. It empowers organizations to streamline support operations, improve collaboration, and enhance customer satisfaction. Xurrent is ideally suited for businesses seeking a comprehensive solution to manage their IT service desk, facility management, and other support functions. Key benefits include increased efficiency, improved communication, enhanced asset management, and reduced costs. Popular features encompass a self-service portal, knowledge base, ticketing system, asset tracking, and reporting capabilities. User experiences within the Help Desk Software category highlight Xurrent's user-friendly interface, customizable workflows, and robust reporting tools. Pricing considerations for Xurrent vary based on the number of users, modules selected, and deployment option (cloud or on-premise). Pricing ranges from per-user monthly subscriptions to volume-based discounts for larger organizations. Payment frequency is typically monthly or annually. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=ITSM+Software&product%5Fname=xurrent&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fitsm-software%2Fxurrent%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F0b890a8ca95e146ae3686e4bd3b8c9d2-279ebe32824af0aeeb151b115e9ead41%2Fresources%2Fnormal%2Flogo.jpg%3F1747354814) User Sentiment i ![User satisfaction level icon: excellent]() Based on 28 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #17 xurrent is ranked #17 in the ITSM Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report. [ Get the Report Now](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=itsm-software&product%5Fslug=xurrent&page%5Ftype=product&slug=xurrent&product%5Fname=xurrent&category=ITSM+Software&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fitsm-software%2Fxurrent%2F) ## xurrent Pricing Based on our most recent analysis, xurrent pricing starts at $5,000 (Annually). [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=xurrent&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fitsm-software%2Fxurrent%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F0b890a8ca95e146ae3686e4bd3b8c9d2-279ebe32824af0aeeb151b115e9ead41%2Fresources%2Fnormal%2Flogo.jpg%3F1747354814&price=5) Price $ $ $ $ $ i Starting From $5,000 Pricing Model Annually Free Trial Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=xurrent&category=ITSM+Software&product%5Flogo=https://cdn.selecthub.com/products/0b890a8ca95e146ae3686e4bd3b8c9d2-279ebe32824af0aeeb151b115e9ead41/resources/normal/logo.jpg?1747354814)) ## Training Resources xurrent is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for xurrent: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## xurrent Benefits and Insights Why use xurrent? ### Key differentiators & advantages of xurrent * **Increased Productivity:** Xurrent's intuitive interface and automation capabilities streamline workflows, reducing the time spent on routine tasks and freeing up agents to focus on more complex issues. * **Improved Customer Satisfaction:** Xurrent's self-service portal empowers customers to find answers quickly, reducing wait times and increasing satisfaction. Additionally, the system's real-time visibility into issue status allows agents to provide prompt and personalized support. * **Enhanced Collaboration:** Xurrent fosters collaboration among agents, customers, and external stakeholders through its integrated communication channels. This seamless collaboration ensures that all relevant parties are kept informed and can contribute to issue resolution. * **Reduced Costs:** Xurrent's automated processes and self-service capabilities reduce the need for additional staff, resulting in cost savings. Moreover, the system's reporting and analytics tools help identify areas for further efficiency improvements. * **Scalability and Flexibility:** Xurrent is designed to adapt to growing businesses and evolving support needs. Its modular architecture allows for easy customization and integration with other systems, ensuring a tailored solution that meets specific requirements. ### Industry Expertise Xurrent is a Help Desk Software that provides industry-specific solutions for various sectors, including IT, healthcare, education, manufacturing, and government. Its expertise lies in offering tailored features that cater to the unique needs of these industries. For instance, Xurrent's healthcare solution streamlines patient care processes, while its manufacturing module optimizes asset management and maintenance operations. This industry-specific focus makes Xurrent an ideal choice for organizations seeking a comprehensive and tailored help desk solution. ## xurrent Reviews Based on our most recent analysis, xurrent reviews indicate a 'excellent' User Satisfaction Rating of 94% based on 28 user reviews from 2 recognized software review sites. ![User satisfaction level icon: excellent]() 28 reviews 94% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of xurrent reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Seamless IT Integration:** Xurrent seamlessly integrates with popular IT service management tools, such as ServiceNow and Jira, enabling a streamlined workflow and eliminating data silos. * **Comprehensive Ticket Management:** It offers robust ticket management capabilities, including automated ticket routing, customizable ticket templates, and advanced search and filtering options, ensuring efficient and effective issue resolution. * **Knowledge Base and Self-Service Portal:** Xurrent empowers users with a comprehensive knowledge base and self-service portal, reducing the burden on the help desk and empowering employees to find solutions independently. * **Reporting and Analytics:** It provides robust reporting and analytics capabilities, enabling IT teams to track key performance indicators, identify trends, and make data-driven decisions to optimize service delivery. #### Cons * **Complexity:** Xurrent's feature-rich interface can be overwhelming for users, leading to a steep learning curve and reduced efficiency. * **Limited Customization:** Users have reported limited options for customizing workflows and reports, hindering their ability to tailor the software to their specific needs. * **Inconsistent UI:** The user interface has been criticized for inconsistencies and a lack of standardization, making navigation and task completion less intuitive. * **Performance Issues:** Users have experienced performance issues, particularly when dealing with large datasets or complex workflows, resulting in slow response times and disruptions. #### Researcher's Summary: User reviews of Xurrent in the past year have been mostly positive, with users praising its ease of use, customization options, and reporting capabilities. Xurrent is often compared to other popular help desk software such as ServiceNow and Jira Service Management, and users generally agree that Xurrent is a more user-friendly and affordable option. One of the key strengths of Xurrent is its intuitive interface, which makes it easy for users to navigate and find the information they need. Additionally, Xurrent offers a wide range of customization options, allowing users to tailor the software to their specific needs. Finally, Xurrent's reporting capabilities are robust and provide users with valuable insights into their help desk operations. However, some users have also noted a few weaknesses in Xurrent. For example, some users have reported that Xurrent can be slow at times, especially when handling large volumes of data. Additionally, some users have found that Xurrent's mobile app is not as fully featured as the desktop version. Despite these minor drawbacks, Xurrent remains a popular choice for businesses of all sizes looking for a user-friendly and affordable help desk software solution. Overall, Xurrent is a well-rounded help desk software solution that is suitable for businesses of all sizes. Its ease of use, customization options, and reporting capabilities make it a valuable tool for managing help desk operations. While Xurrent does have some minor weaknesses, these are outweighed by its strengths, making it a top choice for businesses looking for a help desk software solution. ## Key Features Notable Xurrent features include: * **Seamless ITSM integration:** Connects seamlessly with existing ITSM tools, allowing for a unified view of service requests, incidents, and assets. * **Comprehensive knowledge base:** Provides a centralized repository for articles, FAQs, and other self-help resources, empowering users to resolve issues independently. * **AI-powered chatbot:** Leverages artificial intelligence to automate common support tasks, such as answering user questions and resolving simple issues, reducing agent workload. * **Customizable workflows:** Allows for the creation of tailored workflows that automate routine processes, ensuring efficient and consistent support delivery. * **SLA management:** Enables the definition and tracking of service level agreements, ensuring that support meets agreed-upon performance standards. * **Real-time reporting and analytics:** Provides detailed insights into support performance, allowing for data-driven decision-making and continuous improvement. * **Robust security features:** Implements industry-standard security measures to protect sensitive data, ensuring compliance and peace of mind. * **Mobile accessibility:** Offers a mobile app that allows agents and users to access support services on the go, ensuring seamless support delivery anytime, anywhere. ## Head-to-Head Comparison ![xurrent Software Tool]() vs * [Alloy Software](https://www.selecthub.com/itsm-software/xurrent-vs-alloy-software/) * [BOSSDesk](https://www.selecthub.com/itsm-software/bossdesk-vs-xurrent/) * [Desk365](https://www.selecthub.com/itsm-software/xurrent-vs-desk365/) * [EasyVista](https://www.selecthub.com/itsm-software/easyvista-vs-xurrent/) * [FreshService](https://www.selecthub.com/itsm-software/freshservice-vs-xurrent/) * [Genuity](https://www.selecthub.com/itsm-software/genuity-vs-xurrent/) * [GLPi](https://www.selecthub.com/itsm-software/glpi-vs-xurrent/) * [Inserve](https://www.selecthub.com/itsm-software/xurrent-vs-inserve/) * [InvGate Service Management](https://www.selecthub.com/itsm-software/xurrent-vs-invgate-service-management/) * [Itarian](https://www.selecthub.com/itsm-software/itarian-vs-xurrent/) * [iTOP](https://www.selecthub.com/itsm-software/itop-vs-xurrent/) * [Ivanti Neurons](https://www.selecthub.com/itsm-software/ivanti-neurons-vs-xurrent/) * [Jira Service Management](https://www.selecthub.com/itsm-software/jira-service-management-vs-xurrent/) * [Matrix42](https://www.selecthub.com/itsm-software/xurrent-vs-matrix42/) * [OTOBO](https://www.selecthub.com/itsm-software/otobo-vs-xurrent/) * [Remedyforce](https://www.selecthub.com/itsm-software/remedyforce-vs-xurrent/) * [ServiceTree](https://www.selecthub.com/itsm-software/xurrent-vs-servicetree/) * [SherpaDesk](https://www.selecthub.com/itsm-software/sherpadesk-vs-xurrent/) * [Simplisys](https://www.selecthub.com/itsm-software/xurrent-vs-simplisys/) * [SolarWinds Service Desk](https://www.selecthub.com/itsm-software/solarwinds-service-desk-vs-xurrent/) * [SymphonyAI ITSM](https://www.selecthub.com/itsm-software/xurrent-vs-symphonyai-itsm/) * [SysAid](https://www.selecthub.com/itsm-software/sysaid-vs-xurrent/) * [Track-It](https://www.selecthub.com/itsm-software/track-it-vs-xurrent/) * [Vorex](https://www.selecthub.com/itsm-software/xurrent-vs-vorex/) * [Wolken](https://www.selecthub.com/itsm-software/wolken-vs-xurrent/) ## Awards xurrent stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() ## Similar Products Here are the most similar products to xurrent. [ Matrix42 ](https://www.selecthub.com/p/itsm-software/matrix42/) [ Wolken ](https://www.selecthub.com/p/itsm-software/wolken/) [ Itarian ](https://www.selecthub.com/p/itsm-software/itarian/) [ EasyVista ](https://www.selecthub.com/p/itsm-software/easyvista/) [ Ivanti Neurons For ITSM ](https://www.selecthub.com/p/itsm-software/ivanti-neurons-for-itsm/) [ InvGate Service Management ](https://www.selecthub.com/p/itsm-software/invgate-service-management/) [ Halo Service Desk ](https://www.selecthub.com/p/itsm-software/halo-service-desk/) [ Desk365 ](https://www.selecthub.com/p/itsm-software/desk365/) [ SymphonyAI ITSM ](https://www.selecthub.com/p/itsm-software/symphonyai-itsm/) [ BMC Helix ITSM ](https://www.selecthub.com/p/itsm-software/bmc-itsm/) Your review has been submitted and should be visible within 24 hours. Review Title Pros Cons Overall feedback Your name Your job title Industry [ Choose your main industry](javascript:void%28%29) * [Accounting / CPA](javascript:void%28%29) * [Advertising](javascript:void%28%29) * [Aerospace & Defense](javascript:void%28%29) * [Agriculture](javascript:void%28%29) * [Apparel](javascript:void%28%29) * [Architecture](javascript:void%28%29) * [Auto Dealership](javascript:void%28%29) * [Automotive](javascript:void%28%29) * [Banking & Financial Services](javascript:void%28%29) * [Banking & Mortgage](javascript:void%28%29) * [Chemicals](javascript:void%28%29) * [Construction & Engineering](javascript:void%28%29) * [Construction / Contracting](javascript:void%28%29) * [Consulting](javascript:void%28%29) * [Consumer Products](javascript:void%28%29) * [Distribution](javascript:void%28%29) * [E-commerce](javascript:void%28%29) * [Education](javascript:void%28%29) * [Electronics](javascript:void%28%29) * [Energy & Utilities](javascript:void%28%29) * [Federal Government](javascript:void%28%29) * [Field Maintenance](javascript:void%28%29) * [Food & Beverage](javascript:void%28%29) * [Healthcare / Social Services](javascript:void%28%29) * [Hospitality / Gaming / Travel](javascript:void%28%29) * [Human Resources](javascript:void%28%29) * [Industrial Machinery](javascript:void%28%29) * [Information Technology & High Tech](javascript:void%28%29) * [Insurance](javascript:void%28%29) * [Legal](javascript:void%28%29) * [Maintenance / Field Service](javascript:void%28%29) * [Manufacturing](javascript:void%28%29) * [Marketing Services](javascript:void%28%29) * [Media & Communications / Entertainment](javascript:void%28%29) * [Mill Products](javascript:void%28%29) * [Mining / Metals](javascript:void%28%29) * [Mortgage](javascript:void%28%29) * [Non-Profit](javascript:void%28%29) * [Not Available](javascript:void%28%29) * [Oil & Gas](javascript:void%28%29) * [Other](javascript:void%28%29) * [Other Services](javascript:void%28%29) * [Payroll Provider](javascript:void%28%29) * [Pharmaceuticals](javascript:void%28%29) * [Professional Employer Organization](javascript:void%28%29) * [Professional Services](javascript:void%28%29) * [Property Management](javascript:void%28%29) * [Public Sector](javascript:void%28%29) * [Real Estate](javascript:void%28%29) * [Recruiting Agency](javascript:void%28%29) * [Religious Institutions](javascript:void%28%29) * [Retail](javascript:void%28%29) * [Sales & Marketing](javascript:void%28%29) * [Semiconductors](javascript:void%28%29) * [Software / IT](javascript:void%28%29) * [Sports and Recreation](javascript:void%28%29) * [Staffing Agency](javascript:void%28%29) * [State & Local Government](javascript:void%28%29) * [Telecommunications](javascript:void%28%29) * [Third-Party Administrator](javascript:void%28%29) * [Transportation & Logistics](javascript:void%28%29) * [Wholesale Distribution](javascript:void%28%29) Company Size [ Choose your company size](javascript:void%28%29) * [1 employee](javascript:void%28%29) * [2 to 9 employees](javascript:void%28%29) * [10 - 19 employees](javascript:void%28%29) * [20 - 49 employees](javascript:void%28%29) * [50 - 99 employees](javascript:void%28%29) * [100 - 499 employee](javascript:void%28%29) * [500 - 999 employees](javascript:void%28%29) * [1,000 - 2,499 employees](javascript:void%28%29) * [2,500 - 4,999 employees](javascript:void%28%29) * [5,000 - 9,999 employees](javascript:void%28%29) * [10,000 - 24,999 employees](javascript:void%28%29) * [25,000 - 49,999 employees](javascript:void%28%29) * [50,000 + employees](javascript:void%28%29) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Help Desk Management", "item": "https://www.selecthub.com/category/help-desk/" }, { "@type": "ListItem", "position": 3, "name": "ITSM Software", "item": "https://www.selecthub.com/c/itsm-software/" }, { "@type": "ListItem", "position": 4, "name": "Xurrent" } ] } { "@context": "http://schema.org", "@type": "SoftwareApplication", "name": "xurrent", "description": " Xurrent is a Help Desk Software that centralizes service requests, manages assets, and automates workflows. It empowers organizations to streamline support operations, improve collaboration, and enhance customer satisfaction. Xurrent is ideally suited for businesses seeking a comprehensive solution to manage their IT service desk, facility management, and other support functions. Key benefits include increased efficiency, improved communication, enhanced asset management, and reduced costs. Popular features encompass a self-service portal, knowledge base, ticketing system, asset tracking, and reporting capabilities. User experiences within the Help Desk Software category highlight Xurrent's user-friendly interface, customizable workflows, and robust reporting tools. Pricing considerations for Xurrent vary based on the number of users, modules selected, and deployment option (cloud or on-premise). Pricing ranges from per-user monthly subscriptions to volume-based discounts for larger organizations. Payment frequency is typically monthly or annually. ", "review": { "@type": "Review", "author": { "@type": "Person", "name": "Kriti Sahay", "reviewBody": "User reviews of Xurrent in the past year have been mostly positive, with users praising its ease of use, customization options, and reporting capabilities. Xurrent is often compared to other popular help desk software such as ServiceNow and Jira Service Management, and users generally agree that Xurrent is a more user-friendly and affordable option. One of the key strengths of Xurrent is its intuitive interface, which makes it easy for users to navigate and find the information they need. Additionally, Xurrent offers a wide range of customization options, allowing users to tailor the software to their specific needs. Finally, Xurrent's reporting capabilities are robust and provide users with valuable insights into their help desk operations. However, some users have also noted a few weaknesses in Xurrent. For example, some users have reported that Xurrent can be slow at times, especially when handling large volumes of data. Additionally, some users have found that Xurrent's mobile app is not as fully featured as the desktop version. Despite these minor drawbacks, Xurrent remains a popular choice for businesses of all sizes looking for a user-friendly and affordable help desk software solution. Overall, Xurrent is a well-rounded help desk software solution that is suitable for businesses of all sizes. Its ease of use, customization options, and reporting capabilities make it a valuable tool for managing help desk operations. While Xurrent does have some minor weaknesses, these are outweighed by its strengths, making it a top choice for businesses looking for a help desk software solution." } }, "image": "https://cdn.selecthub.com/products/0b890a8ca95e146ae3686e4bd3b8c9d2-279ebe32824af0aeeb151b115e9ead41/resources/normal/logo.jpg?1747354814", "aggregateRating": { "@type": "AggregateRating", "ratingValue": "94", "bestRating": "100", "worstRating": "1", "ratingCount": "28" }, "offers": { "@type": "Offer", "priceSpecification": { "@type": "priceSpecification", "price": "5000", "priceCurrency": "USD" } }, "positiveNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Seamless IT Integration: Xurrent seamlessly integrates with popular IT service management tools, such as ServiceNow and Jira, enabling a streamlined workflow and eliminating data silos." }, { "@type": "ListItem", "position": 2, "name": "Comprehensive Ticket Management: It offers robust ticket management capabilities, including automated ticket routing, customizable ticket templates, and advanced search and filtering options, ensuring efficient and effective issue resolution." }, { "@type": "ListItem", "position": 3, "name": "Knowledge Base and Self-Service Portal: Xurrent empowers users with a comprehensive knowledge base and self-service portal, reducing the burden on the help desk and empowering employees to find solutions independently." } ] }, "negativeNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Complexity: Xurrent's feature-rich interface can be overwhelming for users, leading to a steep learning curve and reduced efficiency." }, { "@type": "ListItem", "position": 2, "name": "Limited Customization: Users have reported limited options for customizing workflows and reports, hindering their ability to tailor the software to their specific needs." }, { "@type": "ListItem", "position": 3, "name": "Inconsistent UI: The user interface has been criticized for inconsistencies and a lack of standardization, making navigation and task completion less intuitive." } ] }, "applicationCategory": "ITSM Software" } ```