[Home](https://www.selecthub.com/) \> [Hotel Management](https://www.selecthub.com/category/hotel-management/) \> [Hotel Property Management Systems](https://www.selecthub.com/c/hotel-property-management-systems/) \> Infor HMS Categories: * [Hotel Property Management Systems](https://www.selecthub.com/c/hotel-property-management-systems/) * [Hotel Management Software](https://www.selecthub.com/c/hotel-management-software/) * [...](#) ## What Is Infor HMS? **Industry Specialties:** Hospitality, Computer Software, Real Estate, Leisure Travel & Tourism, Information Technology and Services, Restaurants, Gambling & Casinos, Staffing and Recruiting, Internet. Infor HMS is a sophisticated hotel property management system that orchestrates a variety of operational tasks essential for running a successful hotel. It efficiently handles reservations, front desk operations, housekeeping schedules, and financial management, providing a unified platform that enhances overall productivity. This software is ideally suited for mid to large-scale hotels and resorts, particularly those seeking to improve operational efficiency and elevate guest experiences. Its seamless integration capabilities enable it to connect with other essential systems, offering a holistic approach to property management. One of the unique advantages of Infor HMS is its robust analytics and reporting tools, which empower managers with actionable insights to drive strategic decisions. Users frequently commend its user-friendly interface and customizable features that cater to the specific needs of different properties. Compared to similar solutions, Infor HMS stands out for its scalability and flexibility, allowing it to adapt as businesses grow and evolve. Pricing details are not readily available; interested parties should contact SelectHub to obtain a personalized quote tailored to their individual requirements. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=Hotel+Property+Management+Systems&product%5Fname=Infor%2BHMS&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fhotel-property-management-systems%2Finfor-hms%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F44d47238d7d3e17aa176019eafac82af-46943687787f178b89478f9a80d6189c%2Fresources%2Fnormal%2Flogo.png%3F1748621115) [Contributors](#view-contributors) ![Payal Tikait]() Written by Payal Tikait Technical Content Writer [ Read Bio](https://www.selecthub.com/author/payal-tikait/) ![Pooja Verma]() Edited by Pooja Verma Content Editor [ Read Bio](https://www.selecthub.com/author/pooja-verma/) User Sentiment i ![User satisfaction level icon: fair]() Based on 7 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #20 Infor HMS is ranked #20 in the Hotel Property Management Systems product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report. [ Get the Report Now](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=hotel-property-management-systems&product%5Fslug=infor-hms&page%5Ftype=product&slug=infor-hms&product%5Fname=Infor+HMS&category=Hotel+Property+Management+Systems&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fhotel-property-management-systems%2Finfor-hms%2F) ## Infor HMS Pricing Based on our most recent analysis, Infor HMS pricing starts in the range of $10 - $100. [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=Hotel+Property+Management+Systems&product%5Fname=Infor%2BHMS&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fhotel-property-management-systems%2Finfor-hms%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F44d47238d7d3e17aa176019eafac82af-46943687787f178b89478f9a80d6189c%2Fresources%2Fnormal%2Flogo.png%3F1748621115&price=2) Price $ $ $ $ $ i Starting From Custom Quote i Pricing Model Monthly, Quote-Based Free Trial No ## Training Resources Infor HMS is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for Infor HMS: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## Infor HMS Benefits and Insights Why use Infor HMS? ### Key differentiators & advantages of Infor HMS * **Streamlined Operations:** Infor HMS integrates various hotel functions, such as reservations, housekeeping, and billing, into a single platform, reducing the need for multiple systems and minimizing operational complexity. * **Enhanced Guest Experience:** By providing a comprehensive view of guest preferences and history, Infor HMS enables personalized service, leading to improved guest satisfaction and loyalty. * **Real-Time Data Access:** The software offers real-time access to critical data, allowing hotel staff to make informed decisions quickly, such as adjusting room rates based on occupancy levels. * **Improved Revenue Management:** With advanced analytics and reporting tools, Infor HMS helps hotels optimize pricing strategies and maximize revenue through dynamic pricing models. * **Efficient Housekeeping Management:** The system automates housekeeping schedules and tracks room status, ensuring timely room turnovers and maintaining high cleanliness standards. * **Seamless Integration:** Infor HMS easily integrates with other systems, such as point-of-sale and customer relationship management tools, providing a cohesive technology ecosystem. * **Scalability:** Designed to grow with your business, Infor HMS can accommodate the needs of small boutique hotels to large international chains, ensuring long-term usability. * **Enhanced Security:** The software includes robust security features to protect sensitive guest information and comply with data protection regulations, reducing the risk of data breaches. * **Mobile Accessibility:** With mobile capabilities, staff can access the system from anywhere, improving flexibility and responsiveness to guest needs. * **Cost Efficiency:** By automating routine tasks and reducing manual errors, Infor HMS helps lower operational costs and improve overall profitability. * **Comprehensive Reporting:** The platform provides detailed reports on various aspects of hotel operations, enabling management to identify trends and areas for improvement. * **Customizable Interface:** Users can tailor the interface to their specific needs, enhancing usability and ensuring that staff can quickly access the information they need. * **Centralized Reservation Management:** Infor HMS consolidates all reservation channels into one system, reducing the risk of overbooking and ensuring accurate availability information. * **Proactive Maintenance Scheduling:** The system tracks maintenance needs and schedules repairs proactively, minimizing downtime and extending the lifespan of hotel assets. * **Guest Self-Service Options:** By offering self-service check-in and check-out options, Infor HMS enhances convenience for guests and reduces front desk congestion. ### Industry Expertise Infor HMS is a cloud-based hotel property management system that is best suited for larger hotel chains, resorts, cruise lines, casinos, campgrounds, and government lodges. It is designed to be scalable and flexible, making it a good choice for properties with complex operations and a need for robust reporting and analytics. ## Infor HMS Reviews Based on our most recent analysis, Infor HMS reviews indicate a 'fair' User Satisfaction Rating of 66% based on 7 user reviews from 2 recognized software review sites. ![User satisfaction level icon: fair]() 7 reviews 66% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of Infor HMS reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Robust Functionality:** Infor HMS provides a comprehensive suite of features that cover various aspects of hotel management, including reservations, housekeeping, and billing, all consolidated within a single platform. * **Improved Revenue Management:** The software offers tools and insights to optimize pricing strategies and room allocation, ultimately helping businesses enhance their revenue streams. * **Streamlined Operations:** User reviews frequently mention that Infor HMS helps streamline daily tasks such as managing bookings, automating check-ins, and tracking housekeeping, freeing up staff to focus on guest satisfaction. * **Strong Reporting Capabilities:** The software's robust reporting features provide valuable insights into key performance indicators like occupancy rates, revenue generation, and guest satisfaction, enabling data-driven decision-making. #### Cons * **User Interface Challenges:** User reviews often mention difficulties navigating the user interface, especially for billing, room assignments, and reservations, making it less intuitive for some staff members. * **Software Update Disruptions:** Some users have reported experiencing disruptions to their workflows following software updates, which can temporarily impact hotel operations. * **Customer Support Concerns:** While some user reviews praise the customer support, others express concerns about the availability and responsiveness, potentially leading to delays in issue resolution. #### Researcher's Summary: Is Infor HMS really "in for" a penny, in for a pound when it comes to meeting the needs of hoteliers? User reviews from the past year present a somewhat mixed bag. While Infor HMS is commended for its robust reporting features and seamless integrations, which are essential for optimizing revenue and streamlining operations in today's fast-paced hospitality industry, some users find its user interface to be less intuitive than desired, particularly for tasks like billing and room assignments. Imagine a hotel receptionist struggling to navigate a clunky system during a busy check-in period – not an ideal scenario! A key strength highlighted by users is Infor HMS's comprehensive suite of features, including integrations with popular booking platforms and detailed reporting tools. This allows hotels to manage everything from reservations and guest profiles to housekeeping and revenue management from a centralized location. However, the software's Achilles' heel appears to be its inconsistent user experience. While some users praise its ease of use, others find certain aspects, like the billing screen, to be cumbersome and not intuitive. This disparity in user experience can potentially lead to frustration and reduced efficiency, especially for staff members who are not tech-savvy. Overall, Infor HMS seems best suited for larger hotel chains or resorts that require a feature-rich system and have the resources to invest in comprehensive training for their staff. Smaller boutique hotels with limited staff and simpler operational needs might find more user-friendly and affordable alternatives in the market. ## Key Features * **Property Overview:** Create guest profiles, track preferences, history and merge guest data across brands, properties and reservations. Enable mobile check-ins and check-outs, hotel room key access and contactless processes. Improve the guest experience with centralized housekeeping and concierge task management. * **Revenue Management:** Optimize pricing and restrictions to maximize revenue. Forecast the demand for different room types and categories using AI algorithms. View occupancy, room and total revenue. Generate statistics and predictions for future dates and modify prices. * **Sales and Catering Event Handling:** Streamline event booking process with customizations for every step. Scale with the expansion of the event. Manage everything from single-night family conventions to industry conventions. Avoid errors with automated tasks and reminders — leverage financial reporting and guest histories to measure performance, profitability and satisfaction. * **Table Management:** Manage seating arrangement with intuitive and dynamic floor plans for various spaces. Consolidate lists from online, call-ahead and walk-in bookings. View party size, special requests, notes and more. Predict wait-time and use automated adjustments for overstays, no-shows and early leaving. Track service, active covers, total covers and bus-to-clear times. * **Automated Pricing:** Maximize revenue through data-driven price settings. Maintain agile and competitive pricing according to ratings, regions and market segments. Manage rates on all channels simultaneously. * **Point-of-Sale:** Increase guest satisfaction with configurable on-location kiosks, self-service orders and an easy user interface. Standardize menus, combos, items and pricing across locations. Integrate the mobile ordering component with delivery applications. * **Finance Management:** Transfer fixed asset transactions to a unified ledger and view profit, loss and balance sheet accounts. Track inventory movement from warehouses, reduce cost by controlling purchases, manage sales and access all documents associated with them. ## Suite Support _mail\_outline_Email:Not available. _phone_Phone: +1 (877) 772-4111\. Country specific numbers are available on the website. _school_Training: E-learning and self-directed training are available with Campus. With campus plus membership, clients get access to the entire suite. Schedule on-site training and learn from product experts. Get certifications through exams. Blogs and e-books are also available. _local\_offer_Tickets: Not listed. ## Head-to-Head Comparison ![Infor HMS Software Tool]() vs * [AutoClerk](https://www.selecthub.com/hotel-property-management-systems/infor-hms-vs-autoclerk/) * [Cloudbeds](https://www.selecthub.com/hotel-property-management-systems/cloudbeds-vs-infor-hms/) * [Execu Suite PMS](https://www.selecthub.com/hotel-property-management-systems/execu-suite-pms-vs-infor-hms/) * [HotelKey](https://www.selecthub.com/hotel-property-management-systems/hotelkey-vs-infor-hms/) * [Hotelogix](https://www.selecthub.com/hotel-property-management-systems/hotelogix-vs-infor-hms/) * [Jonas Chorum](https://www.selecthub.com/hotel-property-management-systems/jonas-chorum-vs-infor-hms/) * [Maestro PMS](https://www.selecthub.com/hotel-property-management-systems/maestro-pms-vs-infor-hms/) * [MiniHotel](https://www.selecthub.com/hotel-property-management-systems/minihotel-vs-infor-hms/) * [Newbook](https://www.selecthub.com/hotel-property-management-systems/newbook-vs-infor-hms/) * [Noovy](https://www.selecthub.com/hotel-property-management-systems/noovy-vs-infor-hms/) * [Resort Data Processing](https://www.selecthub.com/hotel-property-management-systems/infor-hms-vs-resort-data-processing/) * [RoomKeyPMS](https://www.selecthub.com/hotel-property-management-systems/infor-hms-vs-roomkeypms/) * [roomMaster](https://www.selecthub.com/hotel-property-management-systems/roommaster-vs-infor-hms/) * [Scrigno PMS](https://www.selecthub.com/hotel-property-management-systems/infor-hms-vs-scrigno-pms/) * [Skyware](https://www.selecthub.com/hotel-property-management-systems/infor-hms-vs-skyware-systems/) * [SynXis Property Hub](https://www.selecthub.com/hotel-property-management-systems/synxis-property-hub-vs-infor-hms/) * [ThinkReservations](https://www.selecthub.com/hotel-property-management-systems/thinkreservations-vs-infor-hms/) * [WebRezPro](https://www.selecthub.com/hotel-property-management-systems/webrezpro-vs-infor-hms/) * [Weltraum PMS](https://www.selecthub.com/hotel-property-management-systems/infor-hms-vs-weltraum-pms/) ## Similar Products Here are the most similar products to Infor HMS. [ Suite 4 ](https://www.selecthub.com/p/hotel-property-management-systems/suite-4-software/) [ Inn Style ](https://www.selecthub.com/p/hotel-property-management-systems/inn-style-co-uk/) [ Planet PMS ](https://www.selecthub.com/p/hotel-property-management-systems/planet-pms/) [ Elina ](https://www.selecthub.com/p/hotel-property-management-systems/elina-pms/) [ Daylight PMS ](https://www.selecthub.com/p/hotel-property-management-systems/daylight-pms/) [ SIHOT ](https://www.selecthub.com/p/hotel-property-management-systems/sihot/) [ Hoteliga ](https://www.selecthub.com/p/hotel-property-management-systems/hoteliga/) [ MyPMS ](https://www.selecthub.com/p/hotel-property-management-systems/mypms/) [ OwlNest ](https://www.selecthub.com/p/hotel-property-management-systems/owlnest/) [ eZee Absolute ](https://www.selecthub.com/p/hotel-property-management-systems/ezee-absolute/) ## About the Contributors The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content. [ ](https://www.selecthub.com/author/payal-tikait/) Written by [Payal Tikait](https://www.selecthub.com/author/payal-tikait/) Technical Content Writer Payal is a Market Analyst and Technical Content Writer at SelectHub. She is passionate about curating content for business intelligence, ERP and human resource domain. In her free time, you will find her reading a mystery novel or experimenting with different cuisines in the kitchen. [See Full Bio](https://www.selecthub.com/author/payal-tikait/) [ ](https://www.selecthub.com/author/pooja-verma/) Edited by [Pooja Verma](https://www.selecthub.com/author/pooja-verma/) Content Editor Pooja Verma is a Content Editor and Technical Content Writer at SelectHub. She has over 5 years of experience covering software categories like CRM, marketing automation, supply chain management and endpoint security. Pooja earned a literature degree from Miranda House, DU and also holds a Master’s in Journalism from Symbiosis Institute of Media and Communication in India. [See Full Bio](https://www.selecthub.com/author/pooja-verma/) Your review has been submitted and should be visible within 24 hours. 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It efficiently handles reservations, front desk operations, housekeeping schedules, and financial management, providing a unified platform that enhances overall productivity. This software is ideally suited for mid to large-scale hotels and resorts, particularly those seeking to improve operational efficiency and elevate guest experiences. Its seamless integration capabilities enable it to connect with other essential systems, offering a holistic approach to property management. One of the unique advantages of Infor HMS is its robust analytics and reporting tools, which empower managers with actionable insights to drive strategic decisions. Users frequently commend its user-friendly interface and customizable features that cater to the specific needs of different properties. Compared to similar solutions, Infor HMS stands out for its scalability and flexibility, allowing it to adapt as businesses grow and evolve. Pricing details are not readily available; interested parties should contact SelectHub to obtain a personalized quote tailored to their individual requirements. ", "review": { "@type": "Review", "author": { "@type": "Person", "name": "Payal Tikait", "reviewBody": "Is Infor HMS really \"in for\" a penny, in for a pound when it comes to meeting the needs of hoteliers? User reviews from the past year present a somewhat mixed bag. While Infor HMS is commended for its robust reporting features and seamless integrations, which are essential for optimizing revenue and streamlining operations in today's fast-paced hospitality industry, some users find its user interface to be less intuitive than desired, particularly for tasks like billing and room assignments. Imagine a hotel receptionist struggling to navigate a clunky system during a busy check-in period – not an ideal scenario! A key strength highlighted by users is Infor HMS's comprehensive suite of features, including integrations with popular booking platforms and detailed reporting tools. This allows hotels to manage everything from reservations and guest profiles to housekeeping and revenue management from a centralized location. However, the software's Achilles' heel appears to be its inconsistent user experience. While some users praise its ease of use, others find certain aspects, like the billing screen, to be cumbersome and not intuitive. This disparity in user experience can potentially lead to frustration and reduced efficiency, especially for staff members who are not tech-savvy. Overall, Infor HMS seems best suited for larger hotel chains or resorts that require a feature-rich system and have the resources to invest in comprehensive training for their staff. Smaller boutique hotels with limited staff and simpler operational needs might find more user-friendly and affordable alternatives in the market." } }, "image": "https://cdn.selecthub.com/products/44d47238d7d3e17aa176019eafac82af-46943687787f178b89478f9a80d6189c/resources/normal/logo.png?1748621115", "aggregateRating": { "@type": "AggregateRating", "ratingValue": "66", "bestRating": "100", "worstRating": "1", "ratingCount": "7" }, "positiveNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Robust Functionality: Infor HMS provides a comprehensive suite of features that cover various aspects of hotel management, including reservations, housekeeping, and billing, all consolidated within a single platform." }, { "@type": "ListItem", "position": 2, "name": "Improved Revenue Management: The software offers tools and insights to optimize pricing strategies and room allocation, ultimately helping businesses enhance their revenue streams." }, { "@type": "ListItem", "position": 3, "name": "Streamlined Operations: User reviews frequently mention that Infor HMS helps streamline daily tasks such as managing bookings, automating check-ins, and tracking housekeeping, freeing up staff to focus on guest satisfaction." } ] }, "negativeNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "User Interface Challenges: User reviews often mention difficulties navigating the user interface, especially for billing, room assignments, and reservations, making it less intuitive for some staff members." }, { "@type": "ListItem", "position": 2, "name": "Software Update Disruptions: Some users have reported experiencing disruptions to their workflows following software updates, which can temporarily impact hotel operations." }, { "@type": "ListItem", "position": 3, "name": "Customer Support Concerns: While some user reviews praise the customer support, others express concerns about the availability and responsiveness, potentially leading to delays in issue resolution." } ] }, "applicationCategory": "Hotel Property Management Systems" } ```