[Home](https://www.selecthub.com/) \> [Home Health Care](https://www.selecthub.com/category/home-health/) \> [Home Health Software](https://www.selecthub.com/c/home-health-software/) \> MatrixCare Categories: * [Home Health Software](https://www.selecthub.com/c/home-health-software/) * [Home Care Software](https://www.selecthub.com/c/home-care-software/) * [Long Term Care Software](https://www.selecthub.com/c/long-term-care-software/) * [Senior Living Software](https://www.selecthub.com/c/senior-living-software/) * [...](#) ## What Is MatrixCare? **Industry Specialties:** Home Health Care, Post-Acute Care, Hospice MatrixCare is a full-spectrum EHR solution that helps practices coordinate post-acute care services for patients and streamline operations with workflows, mobile apps and interoperability. It offers online workflows and thresholds for consistent and accurate patient-centered delivery and caregiver management. Users can boost care delivery and patient engagement with remote patient monitoring and communication and point of care tools. Its Inavolan integration improves revenue cycles with auto-verified eligibility, automated claims corrections and alerts for at-risk Medicare receivables. Users can access workflows, manage medications and send and receive important documents through its mobile apps. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=Home+Health+Software&product%5Fname=MatrixCare&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fhome-health-software%2Fmatrixcare%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F6a83c731660fcc9f14e1ce0b62d45eb9-9cf43b27d9533af2f2f0b1c9cce835b1%2Fresources%2Fnormal%2Flogo.png%3F1724704252) [Contributors](#view-contributors) ![Christina George]() Written by Christina George Technical Content Writer [Read Bio ](https://www.selecthub.com/author/christina-george/) ![Dianna Dragonetti]() Edited by Dianna Dragonetti Content Editor [Read Bio ](https://www.selecthub.com/author/dianna-dragonetti/) User Sentiment i ![User satisfaction level icon: great]() Based on 333 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #3 MatrixCare is ranked #3 on the top 10 Home Health Software leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report. [Get the Report Now ](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=home-health-software&product%5Fslug=matrixcare&page%5Ftype=product&slug=matrixcare&product%5Fname=MatrixCare&category=Home+Health+Software&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fhome-health-software%2Fmatrixcare%2F) ## MatrixCare Pricing Based on our most recent analysis, MatrixCare pricing starts at $35 (Monthly). [Get Price Quote](https://pmo.selecthub.com/get-product-pricing-medical/?category=Home+Health+Software&product%5Fname=MatrixCare&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fhome-health-software%2Fmatrixcare%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F6a83c731660fcc9f14e1ce0b62d45eb9-9cf43b27d9533af2f2f0b1c9cce835b1%2Fresources%2Fnormal%2Flogo.png%3F1724704252&price=2) Price $ $ $ $ $ i Starting From $35 Pricing Model Monthly Free Trial No ## Training Resources MatrixCare is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for MatrixCare: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## MatrixCare Benefits and Insights Why use MatrixCare? ### Key differentiators & advantages of MatrixCare * **Easy Data Import and Document Sharing:** Smooth out kinks in your patient transition process by importing patient records and medications through networks like CommonWell Health Alliance, Carequality and SureScripts. Use MyScrubber for a complete patient record, add documents or photos to records via mobile and share documents through a secure central location. * **Enhanced Patient Engagement:** Update patients and family members on key developments via direct messages or video chat. Use FHIR-enabled integration to provide after-hours triage and around-the-clock nursing support. Offer patients access to 24/7 telehealth and remote patient monitors to minimize adverse incidents. * **Integrations-Focused System:** Connect with healthCAREFIRST to complete your HCAHPS surveys, use Health Recovery Solutions for remote medical supervision, import records from CarePort and naviHealth and sync medications using Surescripts. * **Automated Back Office Tools:** Minimize manual processes in your agency with dedicated workflows and thresholds for documentation, customized pay rates and attendance. * **Reduced Rejected Claims:** Use algorithms to search patient information against public and private payor records to reduce claims marked as self-pay, charity, or bad debt. Receive advance alerts for Medicare receivables at risk, look up eligibility and use an automated process to correct complex and multi-step claims via Inovalon. ### Industry Expertise MatrixCare provides solutions to healthcare businesses operating in the home health hospice and home care space. ## MatrixCare Reviews Based on our most recent analysis, MatrixCare reviews indicate a 'great' User Satisfaction Rating of 83% based on 333 user reviews from 3 recognized software review sites. ![User satisfaction level icon: great]() 333 reviews 83% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of MatrixCare reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Functionality:** The system manages billing, administration and clinical processes while following the latest compliance regulations, reviewers noted. * **Live Updates:** Reviewers appreciated the application’s ability to update and sync data and changes from remote devices. * **Customer Support:** The solution is backed by prompt customer support that is knowledgeable and resolves high-priority requests within hours, said users who mentioned support. #### Cons * **Customizations:** Reviewers noted that the product offers limited customizations for specific agency needs. * **Upgrade Costs:** The jump in upgrade fees when moving from one patient tier to another was a downside for users. #### Researcher's Summary: MatrixCare is an all-in-one home health software solution that offers features for patient intake, point-of-care documentation, care coordination, and revenue cycle management using centralized data, workflows and integrations. Users can enhance patient engagement and speed up interventions with direct messaging, symptom updates, 24/7 telehealth and remote patient monitoring. It offers EVV via GPS, point of care tools with an immediate sync for updates and patient records via mobile applications. Another perk we love is its integration with Inovalon, which minimizes claims rejections by searching patient information against payor records and automates claims corrections. Our analysts scored the solution highly for point of care management, PDGM, reporting and dashboards, and security capabilities. Users appreciate its strong functionality, live updates and customer support, but think the limited customization options and upgrade costs are significant downsides. Overall, MatrixCare is a great option if you’re a home health agency looking for a solution that offers the full package and has the budget for upgrade fees if you’re scaling operations. ## Key Features * **Patient Intake:** Use integrations to import patient records from EHR systems. Message and transmit sensitive documents securely using DirectTrust network and via providers like CommonWell Health Alliance and Carequality. Add to patient records by scanning documents and taking photos with the mobile app. * **Point of Care Tools:** Boost care delivery with the MyScrubber Clinical app that offers caregivers assessments, alerts and recommendations. Review new medications using the mobile app, monitor and document wound care and communicate with patients, caregivers and staff via direct messages or video chat. * **EVV:** Help clinicians accurately capture hours with GPS-monitored time cards for EVV and payroll verification. Auto-record, verify and report caregiver travel information to double-check EVV through mileage auto calculation. * **Patient Engagement:** Provide patients with 24/7 telehealth, remote patient monitoring and health assessments using the Health Recovery Solutions (HRS) integration. Keep families updated with direct messaging, document sharing, electronic document signing and video chat. * **Analytics and Reporting:** Use MyAnalytics to generate reports that analyze commonly monitored metrics. Improve decision-making with additional reporting capabilities. Identify at-risk patients and boost early interventions with resource and episode management analytics using the Medalogix integration. * **Revenue Cycle Management:** Configure accounts to set GL account numbers using a set of predetermined criteria for month-end general ledger. Auto-verify patients’ Medicaid and Commercial eligibility for services prior to claims submission and submit Medicare claims faster electronically via eClaims. * **Compliance and Audits:** Ensure compliance with accurate documentation using CMS and best practices. Use [HEALTHCAREfirst](https://www.selecthub.com/p/home-health-software/healthcarefirst/) to deploy and analyze your HHCAHPS survey with comprehensive reports from CAHPS experts. Get your agency reviewed by OASIS experts to pinpoint issues. ## Approach to Common Challenges * **Limited Compliance:** Deliver consistent care while complying with PDPM and other regulatory guidelines. Care staff can prioritize tasks and respond to patient conditions using role-based data. Automate processes to free staff time spent manually entering data. * **Complicated Analytics:** Monitor metrics that increase cost and impact revenue. Use analytics to streamline operations and drive variances. Harvest and interpret organizational data for smart decision-making. * **Long Revenue Cycles:** Close month-end books accurately using the revenue cycle management capability. Automate processes by creating exception-based workflows while saving time. Configure business rules for accurate reimbursements and integrated claims management. Use general ledgers, accounts payable and payroll modules to boost efficiency and save time. Use invoice reporting and recurring invoices while generating positive pay files to save time. * **Poor Patient Safety:** Configure e-prescription workflows to streamline operations and improve patient safety. Decrease potential transmission delays, save time and reduce manual data-entry errors. ## Cost of Ownership Frequently asked questions regarding MatrixCare pricing include: **Q: How much does MatrixCare cost?** A: Our analysts put MatrixCare pricing at $35 per user per month and $300 per facility per month. This doesn’t include the one-time implementation fee. Reviewers mentioned upgrade costs when moving from one patient tier level to another. **Q: Are there any additional costs associated with MatrixCare?** A: MatrixCare may charge extra for integrations and advanced features. On-site or virtual training hours also need to be purchased separately. ## Limitations At the time of this review, these are the limitations according to user feedback: * Upgrade costs can be expensive. * Learning curve for caregivers. * Lengthy documentation process. ## Demo Resources * **Client Community:** Check to see if other users have experienced the same issue and you, and how it can be rectified. Access product information, user guides, training modules and user questions and answers. * **Resource Database:** View case studies, read eBooks, listen to podcast and watch on-demand webinars. * **Training Assurance Plus:** Get personalized training and attention on-site or virtually from MatrixCare trainers. ## FAQs Frequently asked questions regarding MatricCare include: **Q: What security measures does MatrixCare provide?** A: According to their website, MatrixCare offers security by design, secure systems development, system risk assessment, vulnerability management and incident response. **Q: What customer support does MatrixCare offer?** A: MatrixCare has 24/7 support via email, chat or phone. Their phone number for home health support is (866) 759-3108, and their email is helpcenter@matrixcare.com. ## Compare Home Health Software These are the top products most often compared. Generating Scorecard... Compare to MatrixCare You can choose 4 products to compare [ Axxess ](https://www.selecthub.com/p/home-health-software/axxess/) [ AxisCare ](https://www.selecthub.com/p/home-care-software/axiscare/) [ KanTime ](https://www.selecthub.com/p/home-care-software/kantime/) [ AlayaCare ](https://www.selecthub.com/p/home-care-software/alayacare/) [ myUnity ](https://www.selecthub.com/p/home-health-software/myunity/) [ CareVoyant ](https://www.selecthub.com/p/home-care-software/carevoyant/) [ WellSky Home Health ](https://www.selecthub.com/p/home-health-software/wellsky-home-health/) [ Alora ](https://www.selecthub.com/p/home-health-software/alora-health/) [ NDoc ](https://www.selecthub.com/p/home-health-software/ndoc/) Generating Scorecard... Compare to MatrixCare ## Head-to-Head Comparison ![MatrixCare Software Tool]() vs * [Activated Insights](https://www.selecthub.com/home-health-software/matrixcare-vs-activated-insights/) * [Alora](https://www.selecthub.com/home-health-software/alora-health-vs-matrixcare/) * [Axxess](https://www.selecthub.com/home-health-software/axxess-vs-matrixcare/) * [Billiyo](https://www.selecthub.com/home-health-software/matrixcare-vs-billiyo/) * [Careficient](https://www.selecthub.com/home-health-software/matrixcare-vs-careficient/) * [Caretap](https://www.selecthub.com/home-health-software/matrixcare-vs-caretap/) * [CareTend](https://www.selecthub.com/home-health-software/matrixcare-vs-caretend/) * [CradleMRx](https://www.selecthub.com/home-health-software/matrixcare-vs-cradlemrx/) * [Data Soft Logic](https://www.selecthub.com/home-health-software/matrixcare-vs-data-soft-logic/) * [Delta Health](https://www.selecthub.com/home-health-software/matrixcare-vs-delta-health-technologies/) * [Elara Caring](https://www.selecthub.com/home-health-software/elara-caring-vs-matrixcare/) * [HCHB](https://www.selecthub.com/home-health-software/matrixcare-vs-hchb/) * [myUnity](https://www.selecthub.com/home-health-software/matrixcare-vs-myunity/) * [Pariox](https://www.selecthub.com/home-health-software/pariox-vs-matrixcare/) * [SimpleLTC](https://www.selecthub.com/home-health-software/matrixcare-vs-simpleltc/) * [Therap](https://www.selecthub.com/home-health-software/therap-vs-matrixcare/) * [TynetUSA](https://www.selecthub.com/home-health-software/matrixcare-vs-tynetusa/) ## Awards SelectHub research analysts have evaluated MatrixCare and concluded it earns best-in-class honors for Predictive Analytics and Integrations and Extensibility. ![Predictive Analytics Award]() ![Integrations and Extensibility Award]() ## Similar Products Here are the most similar products to MatrixCare. [ On Demand Homecare ](https://www.selecthub.com/p/home-health-software/on-demand-homecare/) [ MedStripes ](https://www.selecthub.com/p/home-health-software/medstripes/) [ NDoc ](https://www.selecthub.com/p/home-health-software/ndoc/) [ Careficient ](https://www.selecthub.com/p/home-health-software/careficient/) [ Caretap ](https://www.selecthub.com/p/home-health-software/caretap/) [ Noteefied ](https://www.selecthub.com/p/home-health-software/noteefied/) [ TynetUSA ](https://www.selecthub.com/p/home-health-software/tynetusa/) [ HCHB ](https://www.selecthub.com/p/home-health-software/hchb/) [ Elara Caring ](https://www.selecthub.com/p/home-health-software/elara-caring/) [ MedSys2 ](https://www.selecthub.com/p/home-health-software/medsys2/) ## About the Contributors The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content. [ ](https://www.selecthub.com/author/christina-george/) Written by [Christina George](https://www.selecthub.com/author/christina-george/) Technical Content Writer An Associate Editor at SelectHub, Christina George creates and edits articles spanning project management, CPQ, CRM, marketing automation and home health software. As a Bachelor of Arts graduate with a triple major in Economics, Political Science and Sociology, her aim is to bring an integrated and simplified approach to long-form technical content. Formerly a food writer, copywriter, and social media sleuth, she has a soft spot for a quality pun. When not crafting articles and editing buyer's guides, you can find her attempting to score goals on the football field, binge-watching Curb Your Enthusiasm, or re-reading Pride and Prejudice for the nth time. [See Full Bio](https://www.selecthub.com/author/christina-george/) [ ](https://www.selecthub.com/author/dianna-dragonetti/) Edited by [Dianna Dragonetti](https://www.selecthub.com/author/dianna-dragonetti/) Content Editor As an editor, Dianna Dragonetti leads a team of five writers in writing about a variety of software, with an emphasis on how these tools empower businesses. Categories include accounting, learning management systems, content management systems, supply chain management, and electronic data interchange. [See Full Bio](https://www.selecthub.com/author/dianna-dragonetti/) Your review has been submitted and should be visible within 24 hours. Review Title Pros Cons Overall feedback Your name Your job title Industry [Choose your main industry ](javascript:void%28%29) * [Accounting / CPA](javascript:void%28%29) * [Advertising](javascript:void%28%29) * [Aerospace & Defense](javascript:void%28%29) * [Agriculture](javascript:void%28%29) * [Apparel](javascript:void%28%29) * [Architecture](javascript:void%28%29) * [Auto Dealership](javascript:void%28%29) * [Automotive](javascript:void%28%29) * [Banking & Financial Services](javascript:void%28%29) * [Banking & Mortgage](javascript:void%28%29) * [Chemicals](javascript:void%28%29) * [Construction & Engineering](javascript:void%28%29) * [Construction / Contracting](javascript:void%28%29) * [Consulting](javascript:void%28%29) * [Consumer Products](javascript:void%28%29) * [Distribution](javascript:void%28%29) * [E-commerce](javascript:void%28%29) * [Education](javascript:void%28%29) * [Electronics](javascript:void%28%29) * [Energy & Utilities](javascript:void%28%29) * [Federal Government](javascript:void%28%29) * [Field Maintenance](javascript:void%28%29) * [Food & Beverage](javascript:void%28%29) * [Healthcare / Social Services](javascript:void%28%29) * [Hospitality / Gaming / Travel](javascript:void%28%29) * [Human Resources](javascript:void%28%29) * [Industrial Machinery](javascript:void%28%29) * [Information Technology & High Tech](javascript:void%28%29) * [Insurance](javascript:void%28%29) * [Legal](javascript:void%28%29) * [Maintenance / Field Service](javascript:void%28%29) * [Manufacturing](javascript:void%28%29) * [Marketing Services](javascript:void%28%29) * [Media & Communications / Entertainment](javascript:void%28%29) * [Mill Products](javascript:void%28%29) * [Mining / Metals](javascript:void%28%29) * [Mortgage](javascript:void%28%29) * [Non-Profit](javascript:void%28%29) * [Not Available](javascript:void%28%29) * [Oil & Gas](javascript:void%28%29) * [Other](javascript:void%28%29) * [Other Services](javascript:void%28%29) * [Payroll Provider](javascript:void%28%29) * [Pharmaceuticals](javascript:void%28%29) * [Professional Employer Organization](javascript:void%28%29) * [Professional Services](javascript:void%28%29) * [Property Management](javascript:void%28%29) * [Public Sector](javascript:void%28%29) * [Real Estate](javascript:void%28%29) * [Recruiting Agency](javascript:void%28%29) * [Religious Institutions](javascript:void%28%29) * [Retail](javascript:void%28%29) * [Sales & Marketing](javascript:void%28%29) * [Semiconductors](javascript:void%28%29) * [Software / IT](javascript:void%28%29) * [Sports and Recreation](javascript:void%28%29) * [Staffing Agency](javascript:void%28%29) * [State & Local Government](javascript:void%28%29) * [Telecommunications](javascript:void%28%29) * [Third-Party Administrator](javascript:void%28%29) * [Transportation & Logistics](javascript:void%28%29) * [Wholesale Distribution](javascript:void%28%29) Company Size [Choose your company size ](javascript:void%28%29) * [1 employee](javascript:void%28%29) * [2 to 9 employees](javascript:void%28%29) * [10 - 19 employees](javascript:void%28%29) * [20 - 49 employees](javascript:void%28%29) * [50 - 99 employees](javascript:void%28%29) * [100 - 499 employee](javascript:void%28%29) * [500 - 999 employees](javascript:void%28%29) * [1,000 - 2,499 employees](javascript:void%28%29) * [2,500 - 4,999 employees](javascript:void%28%29) * [5,000 - 9,999 employees](javascript:void%28%29) * [10,000 - 24,999 employees](javascript:void%28%29) * [25,000 - 49,999 employees](javascript:void%28%29) * [50,000 + employees](javascript:void%28%29) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Home Health Care", "item": "https://www.selecthub.com/category/home-health/" }, { "@type": "ListItem", "position": 3, "name": "Home Health Software", "item": "https://www.selecthub.com/c/home-health-software/" }, { "@type": "ListItem", "position": 4, "name": "MatrixCare" } ] } { "@context": "http://schema.org", "@type": "SoftwareApplication", "name": "MatrixCare", "description": "MatrixCare is a full-spectrum EHR solution that helps practices coordinate post-acute care services for patients and streamline operations with workflows, mobile apps and interoperability.It offers online workflows and thresholds for consistent and accurate patient-centered delivery and caregiver management. Users can boost care delivery and patient engagement with remote patient monitoring and communication and point of care tools.Its Inavolan integration improves revenue cycles with auto-verified eligibility, automated claims corrections and alerts for at-risk Medicare receivables. Users can access workflows, manage medications and send and receive important documents through its mobile apps.", "review": { "@type": "Review","reviewRating": { "@type": "Rating", "ratingValue": 71, "bestRating": 100 }, "author": { "@type": "Person", "name": "Christina George", "reviewBody": "MatrixCare is an all-in-one home health software solution that offers features for patient intake, point-of-care documentation, care coordination, and revenue cycle management using centralized data, workflows and integrations. Users can enhance patient engagement and speed up interventions with direct messaging, symptom updates, 24/7 telehealth and remote patient monitoring.It offers EVV via GPS, point of care tools with an immediate sync for updates and patient records via mobile applications. Another perk we love is its integration with Inovalon, which minimizes claims rejections by searching patient information against payor records and automates claims corrections. Our analysts scored the solution highly for point of care management, PDGM, reporting and dashboards, and security capabilities.Users appreciate its strong functionality, live updates and customer support, but think the limited customization options and upgrade costs are significant downsides. 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