[Home](https://www.selecthub.com/) \> [Help Desk Management](https://www.selecthub.com/category/help-desk/) \> [Help Desk Software](https://www.selecthub.com/c/help-desk-software/) \> Teamwork Desk Categories: * [Customer Service Software](https://www.selecthub.com/c/customer-service-software/) * [Help Desk Software](https://www.selecthub.com/c/help-desk-software/) * [...](#) ## What Is Teamwork Desk? **Industry Specialties:** Serves all industries Teamwork Desk is a Help Desk Software that helps teams streamline customer support operations. It offers a centralized platform for managing support tickets, tracking customer interactions, and automating workflows. The software is designed for businesses of all sizes, from startups to large enterprises, and is particularly well-suited for teams that prioritize collaboration and efficiency. Teamwork Desk's key benefits include its user-friendly interface, customizable workflows, and robust reporting capabilities. It also offers integrations with popular third-party tools, such as CRM systems and project management software. Compared to similar products, Teamwork Desk is praised for its intuitive design, ease of use, and ability to scale with growing businesses. Teamwork Desk's pricing is based on the number of agents and the level of support required. It offers a free plan for up to 5 agents, and paid plans starting from $29 per month per agent. The software is available on a monthly or annual subscription basis. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=Remote+Desktop+Software&product%5Fname=Teamwork%2BDesk&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fhelp-desk-software%2Fteamwork-desk%2F%3Ffrom%5Fcategory%3D1158&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2Fbc05ca60f2f0d67d0525f41d1d8f8717-9d2ef803d6d7e19c4816203e00875ac2%2Fresources%2Fnormal%2Flogo.png%3F1693319149) User Sentiment i ![User satisfaction level icon: great]() Based on 343 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## # Teamwork Desk is not currently ranked among the top Remote Desktop Software according to the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report. [ Get the Report Now](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=help-desk-software&product%5Fslug=teamwork-desk&from%5Fcategory=1158&slug=teamwork-desk&product%5Fname=Teamwork+Desk&category=Remote+Desktop+Software&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fhelp-desk-software%2Fteamwork-desk%2F%3Ffrom%5Fcategory%3D1158) ## Teamwork Desk Pricing Based on our most recent analysis, Teamwork Desk pricing starts at $10 (Monthly). [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=Remote+Desktop+Software&product%5Fname=Teamwork%2BDesk&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fhelp-desk-software%2Fteamwork-desk%2F%3Ffrom%5Fcategory%3D1158&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2Fbc05ca60f2f0d67d0525f41d1d8f8717-9d2ef803d6d7e19c4816203e00875ac2%2Fresources%2Fnormal%2Flogo.png%3F1693319149&price=1) Price $ $ $ $ $ i Starting From $10 Pricing Model Monthly Free Trial Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Teamwork+Desk&category=Remote+Desktop+Software&product%5Flogo=https://cdn.selecthub.com/products/bc05ca60f2f0d67d0525f41d1d8f8717-9d2ef803d6d7e19c4816203e00875ac2/resources/normal/logo.png?1693319149)) ## Training Resources Teamwork Desk is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for Teamwork Desk: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## Teamwork Desk Benefits and Insights Why use Teamwork Desk? ### Key differentiators & advantages of Teamwork Desk * **Clear Communication:** Get everything required to resolve customer issues with confidence without worrying about logistics. Take time to focus on what matters: clients. Get advantage of features such as ticket management, automation, training wheels, priority tickets and more. * **Guide Customers to Success::** Guide customers to the information they need, even when agents aren’t on duty. Empower clients with 24/7 self-service support through help docs and find solutions to questions without contacting the support team. * **Faster Resolution:** Resolve customer doubts quickly by managing tickets, organizing them by inbox, priority and type and ensuring they are in the right place. Merge tickets from the same client into one thread for more clarity and productivity. * **Speed Up Support:** Automate help desk workflows and give the team more time to be helpful and kind to customers. Assign tickets to appropriate agents, group tickets with smart inboxes and categorize them for quick access. ### Industry Expertise Teamwork Desk is a help desk software specifically designed for businesses that value collaboration and customer satisfaction. It's best suited for teams that need a centralized platform to manage customer inquiries, track support tickets, and provide seamless customer support. With features like automated workflows, knowledge base integration, and real-time reporting, Teamwork Desk empowers businesses to streamline their support operations, improve agent productivity, and enhance the overall customer experience. ## Teamwork Desk Reviews Based on our most recent analysis, Teamwork Desk reviews indicate a 'great' User Satisfaction Rating of 88% based on 343 user reviews from 4 recognized software review sites. ![User satisfaction level icon: great]() 343 reviews 88% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of Teamwork Desk reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Streamlined Interface:** Teamwork Desk's intuitive and user-friendly interface makes it easy for support teams to quickly navigate and resolve customer issues. * **Robust Ticketing System:** With customizable ticket fields, automatic ticket assignment, and priority levels, Teamwork Desk helps teams manage and track customer inquiries efficiently. * **Integrated Knowledge Base:** The built-in knowledge base allows teams to create and share self-service articles, empowering customers to find solutions independently. * **Collaboration Tools:** Teamwork Desk fosters collaboration among support agents with features like internal notes, shared inboxes, and real-time chat, ensuring seamless teamwork. * **Customizable Workflows:** The software's flexible workflows allow teams to automate repetitive tasks, such as ticket routing and notifications, streamlining support processes. #### Cons * **Limited Customization Options:** Users have reported difficulty tailoring the software to their specific needs, limiting its functionality for certain workflows. * **Complex User Interface:** The platform's interface has been described as cluttered and overwhelming, making it challenging for users to navigate efficiently. * **Slow Response Times:** Users have experienced delays in loading screens and performing actions within the software, impacting productivity. * **Insufficient Reporting Capabilities:** The software lacks robust reporting features, making it difficult for users to generate comprehensive insights into their support operations. * **Limited Third-Party Integrations:** Teamwork Desk's limited integration options with other business tools can hinder seamless workflows and data sharing. #### Researcher's Summary: Teamwork Desk is a highly rated Help Desk Software solution that users praise for its ease of use, intuitive interface, and robust features. It's a favorite among small businesses due to its affordability and scalability. Users also appreciate its ability to integrate seamlessly with other Teamwork products, creating a cohesive workflow. One of Teamwork Desk's key strengths is its ticketing system, which allows users to track and manage customer inquiries efficiently. It offers customizable fields, automated workflows, and reporting capabilities, providing a comprehensive view of customer interactions. Additionally, its knowledge base feature empowers teams to create and share self-help resources, reducing the burden on support agents. Compared to competitors like Zendesk and Freshdesk, Teamwork Desk stands out with its user-friendly design and intuitive navigation. Its pricing is also more budget-friendly for startups and small businesses. However, some users have reported occasional glitches and limited customization options compared to more established solutions. Overall, Teamwork Desk is an excellent choice for businesses seeking a user-friendly and affordable Help Desk Software solution. Its intuitive interface, robust ticketing system, and seamless integration with other Teamwork products make it an ideal fit for small businesses and teams looking to streamline their customer support operations. ## Key Features * **Measure Team Metrics:** Keep an eye on team KPIs to know where customers are delighted and what areas need improvement. Measure an agent’s performance and keep customer satisfaction at priority by tracking real-time information. * **Ticket Management:** Track, organize and manage customer communication by converting emails into tickets. Assign tickets to the right agent for faster resolution and accountability. Update support requests with statuses such as active, solved or waiting on customers to offer more visibility. Add a priority level to tickets to communicate the urgency. * **Collision Detection:** Alert the team when another agent is replying or viewing the same ticket to avoid the chances of any communication mishaps. * **Internal Notes:** Add notes while discussing a ticket or context or flagging information that only the team can see. * **Canned Responses:** Reply to common queries with pre-populated responses and keep customer support consistent and quick. * **Training Wheels:** Build knowledge and confidence by empowering agents to learn and ensuring that customers continuously get high-quality responses. * **Business Hours:** Track agent response time by mapping the company’s business hours to the product. Get insight into how agents perform by reporting their response metrics during operating hours. * **Integrations:** Connect the help desk system with Teamwork to streamline workflow and reduce the time spent on repetitive tasks. Link it with Delighted to generate CSAT, NPS, CES and rating surveys and gather actionable feedback from customers. * **Reporting and Analytics:** Get instant customer feedback on their experiences with agents and make sure they are happy by sending automated surveys. Drill down to see how responsive, efficient and helpful agents are and how they can get better. Check key performance indicators such as handle time, first response time and the number of replies to resolve to understand valuable strategies. * **Knowledgebase:** Empower customers to get all the information they need without contacting an agent through help doc articles. Understand how customers are interacting with the content by viewing insights on top performing articles, average duration on site, answers found and more. ## Limitations At the time of this review, these are the limitations according to user feedback: * Confusing integration with projects. * No automatic feature to label tickets from non-office hours. * Sometimes, the product doesn’t bring messages forwarded by customers. * Mobile apps are hard to navigate and slow. ## Suite Support _mail\_outline_Email: support@teamwork.com. _phone_Phone: +1 844 819 8453. _school_Training: Learn more about the product from blogs, webinars, resource centers, videos and more. _local\_offer_Tickets: Fill out a contact us form to get a response from an agent. ## Head-to-Head Comparison ![Teamwork Desk Software Tool]() vs * [Cayzu](https://www.selecthub.com/help-desk-software/teamwork-desk-vs-cayzu/) * [DeskPRO](https://www.selecthub.com/help-desk-software/deskpro-vs-teamwork-desk/) * [EcholoN](https://www.selecthub.com/help-desk-software/teamwork-desk-vs-echolon/) * [everything HelpDesk](https://www.selecthub.com/help-desk-software/teamwork-desk-vs-everything-helpdesk/) * [FreeScout](https://www.selecthub.com/help-desk-software/teamwork-desk-vs-freescout/) * [Freshdesk](https://www.selecthub.com/help-desk-software/freshdesk-vs-teamwork-desk/) * [HappyFox](https://www.selecthub.com/help-desk-software/happyfox-vs-teamwork-desk/) * [Help Scout](https://www.selecthub.com/help-desk-software/help-scout-vs-teamwork-desk/) * [HelpDesk](https://www.selecthub.com/help-desk-software/helpdesk-vs-teamwork-desk/) * [Helpspot](https://www.selecthub.com/help-desk-software/helpspot-vs-teamwork-desk/) * [HESK](https://www.selecthub.com/help-desk-software/teamwork-desk-vs-hesk/) * [iHelpDesk](https://www.selecthub.com/help-desk-software/teamwork-desk-vs-ihelpdesk/) * [Issuetrak](https://www.selecthub.com/help-desk-software/issuetrak-vs-teamwork-desk/) * [Jitbit](https://www.selecthub.com/help-desk-software/jitbit-vs-teamwork-desk/) * [Kayako](https://www.selecthub.com/help-desk-software/kayako-vs-teamwork-desk/) * [LiveAgent](https://www.selecthub.com/help-desk-software/liveagent-vs-teamwork-desk/) * [LiveZilla](https://www.selecthub.com/help-desk-software/teamwork-desk-vs-livezilla/) * [MSP Manager](https://www.selecthub.com/help-desk-software/teamwork-desk-vs-msp-manager/) * [OneDesk](https://www.selecthub.com/help-desk-software/onedesk-vs-teamwork-desk/) * [osTicket](https://www.selecthub.com/help-desk-software/osticket-vs-teamwork-desk/) * [ProProfs Help Desk](https://www.selecthub.com/help-desk-software/teamwork-desk-vs-proprofs-help-desk/) * [ServiceNow](https://www.selecthub.com/help-desk-software/servicenow-vs-teamwork-desk/) * [SmarterTrack](https://www.selecthub.com/help-desk-software/teamwork-desk-vs-smartertrack/) * [Spiceworks](https://www.selecthub.com/help-desk-software/spiceworks-vs-teamwork-desk/) * [SupportBee](https://www.selecthub.com/help-desk-software/teamwork-desk-vs-supportbee/) * [TeamSupport](https://www.selecthub.com/help-desk-software/teamsupport-vs-teamwork-desk/) * [UVdesk](https://www.selecthub.com/help-desk-software/teamwork-desk-vs-uvdesk/) * [Veelead Help Desk](https://www.selecthub.com/help-desk-software/teamwork-desk-vs-veelead-help-desk/) * [ViiBE](https://www.selecthub.com/help-desk-software/teamwork-desk-vs-viibe/) * [Vision Helpdesk](https://www.selecthub.com/help-desk-software/teamwork-desk-vs-vision-helpdesk/) * [Web Tracks](https://www.selecthub.com/help-desk-software/web-tracks-vs-teamwork-desk/) * [Zendesk](https://www.selecthub.com/help-desk-software/zendesk-vs-teamwork-desk/) * [Zoho Desk](https://www.selecthub.com/help-desk-software/zoho-desk-vs-teamwork-desk/) Your review has been submitted and should be visible within 24 hours. Review Title Pros Cons Overall feedback Your name Your job title Industry [ Choose your main industry](javascript:void%28%29) * [Accounting / CPA](javascript:void%28%29) * [Advertising](javascript:void%28%29) * [Aerospace & Defense](javascript:void%28%29) * [Agriculture](javascript:void%28%29) * [Apparel](javascript:void%28%29) * [Architecture](javascript:void%28%29) * [Auto Dealership](javascript:void%28%29) * [Automotive](javascript:void%28%29) * [Banking & Financial Services](javascript:void%28%29) * [Banking & Mortgage](javascript:void%28%29) * [Chemicals](javascript:void%28%29) * [Construction & Engineering](javascript:void%28%29) * [Construction / Contracting](javascript:void%28%29) * [Consulting](javascript:void%28%29) * [Consumer Products](javascript:void%28%29) * [Distribution](javascript:void%28%29) * [E-commerce](javascript:void%28%29) * [Education](javascript:void%28%29) * [Electronics](javascript:void%28%29) * [Energy & Utilities](javascript:void%28%29) * [Federal Government](javascript:void%28%29) * [Field Maintenance](javascript:void%28%29) * [Food & Beverage](javascript:void%28%29) * [Healthcare / Social Services](javascript:void%28%29) * [Hospitality / Gaming / Travel](javascript:void%28%29) * [Human Resources](javascript:void%28%29) * [Industrial Machinery](javascript:void%28%29) * [Information Technology & High Tech](javascript:void%28%29) * [Insurance](javascript:void%28%29) * [Legal](javascript:void%28%29) * [Maintenance / Field Service](javascript:void%28%29) * [Manufacturing](javascript:void%28%29) * [Marketing Services](javascript:void%28%29) * [Media & Communications / Entertainment](javascript:void%28%29) * [Mill Products](javascript:void%28%29) * [Mining / Metals](javascript:void%28%29) * [Mortgage](javascript:void%28%29) * [Non-Profit](javascript:void%28%29) * [Not Available](javascript:void%28%29) * [Oil & Gas](javascript:void%28%29) * [Other](javascript:void%28%29) * [Other Services](javascript:void%28%29) * [Payroll Provider](javascript:void%28%29) * [Pharmaceuticals](javascript:void%28%29) * [Professional Employer Organization](javascript:void%28%29) * [Professional Services](javascript:void%28%29) * [Property Management](javascript:void%28%29) * [Public Sector](javascript:void%28%29) * [Real Estate](javascript:void%28%29) * [Recruiting Agency](javascript:void%28%29) * [Religious Institutions](javascript:void%28%29) * [Retail](javascript:void%28%29) * [Sales & Marketing](javascript:void%28%29) * [Semiconductors](javascript:void%28%29) * [Software / IT](javascript:void%28%29) * [Sports and Recreation](javascript:void%28%29) * [Staffing Agency](javascript:void%28%29) * [State & Local Government](javascript:void%28%29) * [Telecommunications](javascript:void%28%29) * [Third-Party Administrator](javascript:void%28%29) * [Transportation & Logistics](javascript:void%28%29) * [Wholesale Distribution](javascript:void%28%29) Company Size [ Choose your company size](javascript:void%28%29) * [1 employee](javascript:void%28%29) * [2 to 9 employees](javascript:void%28%29) * [10 - 19 employees](javascript:void%28%29) * [20 - 49 employees](javascript:void%28%29) * [50 - 99 employees](javascript:void%28%29) * [100 - 499 employee](javascript:void%28%29) * [500 - 999 employees](javascript:void%28%29) * [1,000 - 2,499 employees](javascript:void%28%29) * [2,500 - 4,999 employees](javascript:void%28%29) * [5,000 - 9,999 employees](javascript:void%28%29) * [10,000 - 24,999 employees](javascript:void%28%29) * [25,000 - 49,999 employees](javascript:void%28%29) * [50,000 + employees](javascript:void%28%29) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Help Desk Management", "item": "https://www.selecthub.com/category/help-desk/" }, { "@type": "ListItem", "position": 3, "name": "Help Desk Software", "item": "https://www.selecthub.com/c/help-desk-software/" }, { "@type": "ListItem", "position": 4, "name": "Teamwork Desk" } ] } { "@context": "http://schema.org", "@type": "SoftwareApplication", "name": "Teamwork Desk", "description": " Teamwork Desk is a Help Desk Software that helps teams streamline customer support operations. It offers a centralized platform for managing support tickets, tracking customer interactions, and automating workflows. The software is designed for businesses of all sizes, from startups to large enterprises, and is particularly well-suited for teams that prioritize collaboration and efficiency. Teamwork Desk's key benefits include its user-friendly interface, customizable workflows, and robust reporting capabilities. It also offers integrations with popular third-party tools, such as CRM systems and project management software. Compared to similar products, Teamwork Desk is praised for its intuitive design, ease of use, and ability to scale with growing businesses. Teamwork Desk's pricing is based on the number of agents and the level of support required. It offers a free plan for up to 5 agents, and paid plans starting from $29 per month per agent. The software is available on a monthly or annual subscription basis. ", "review": { "@type": "Review", "author": { "@type": "Person", "name": "Kriti Sahay", "reviewBody": "Teamwork Desk is a highly rated Help Desk Software solution that users praise for its ease of use, intuitive interface, and robust features. It's a favorite among small businesses due to its affordability and scalability. Users also appreciate its ability to integrate seamlessly with other Teamwork products, creating a cohesive workflow. One of Teamwork Desk's key strengths is its ticketing system, which allows users to track and manage customer inquiries efficiently. It offers customizable fields, automated workflows, and reporting capabilities, providing a comprehensive view of customer interactions. Additionally, its knowledge base feature empowers teams to create and share self-help resources, reducing the burden on support agents. Compared to competitors like Zendesk and Freshdesk, Teamwork Desk stands out with its user-friendly design and intuitive navigation. Its pricing is also more budget-friendly for startups and small businesses. However, some users have reported occasional glitches and limited customization options compared to more established solutions. Overall, Teamwork Desk is an excellent choice for businesses seeking a user-friendly and affordable Help Desk Software solution. Its intuitive interface, robust ticketing system, and seamless integration with other Teamwork products make it an ideal fit for small businesses and teams looking to streamline their customer support operations." } }, "image": "https://cdn.selecthub.com/products/bc05ca60f2f0d67d0525f41d1d8f8717-9d2ef803d6d7e19c4816203e00875ac2/resources/normal/logo.png?1693319149", "aggregateRating": { "@type": "AggregateRating", "ratingValue": "88", "bestRating": "100", "worstRating": "1", "ratingCount": "343" }, "offers": { "@type": "Offer", "priceSpecification": { "@type": "priceSpecification", "price": "10", "priceCurrency": "USD" } }, "positiveNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Streamlined Interface: Teamwork Desk's intuitive and user-friendly interface makes it easy for support teams to quickly navigate and resolve customer issues." }, { "@type": "ListItem", "position": 2, "name": "Robust Ticketing System: With customizable ticket fields, automatic ticket assignment, and priority levels, Teamwork Desk helps teams manage and track customer inquiries efficiently." }, { "@type": "ListItem", "position": 3, "name": "Integrated Knowledge Base: The built-in knowledge base allows teams to create and share self-service articles, empowering customers to find solutions independently." } ] }, "negativeNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Limited Customization Options: Users have reported difficulty tailoring the software to their specific needs, limiting its functionality for certain workflows." }, { "@type": "ListItem", "position": 2, "name": "Complex User Interface: The platform's interface has been described as cluttered and overwhelming, making it challenging for users to navigate efficiently." }, { "@type": "ListItem", "position": 3, "name": "Slow Response Times: Users have experienced delays in loading screens and performing actions within the software, impacting productivity." } ] }, "applicationCategory": "Remote Desktop Software" } ```