[Home](https://www.selecthub.com/) \> [Help Desk Management](https://www.selecthub.com/category/help-desk/) \> [Help Desk Software](https://www.selecthub.com/c/help-desk-software/) \> HESK Categories: * [Help Desk Software](https://www.selecthub.com/c/help-desk-software/) * [...](#) ## What Is HESK? **Industry Specialties:** Serves all industries. HESK is a robust help desk software designed to streamline customer support operations efficiently. It offers a user-friendly interface that simplifies ticket management, enabling organizations to track and resolve customer inquiries seamlessly. Ideal for small to medium-sized businesses across various industries such as IT, retail, and services, HESK caters to teams seeking reliable and customizable support solutions. Unique benefits include its lightweight architecture, ease of installation, and comprehensive knowledge base functionality, which empower both support agents and customers. Notable features encompass automated ticket routing, email piping, and detailed reporting, enhancing the overall support workflow. Users often praise HESK for its stability and flexibility compared to other help desk tools, appreciating its ability to be tailored to specific business needs without unnecessary complexity. Regarding pricing, specifics are not readily available, so it is recommended to contact SelectHub for a personalized quote based on individual requirements. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=Help+Desk+Software&product%5Fname=HESK&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fhelp-desk-software%2Fhesk%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F214846ab5ca61bd83f438070a4ef7e34-545a343b946ec81408b761c0d8b9ca13%2Fresources%2Fnormal%2Flogo.png%3F1739632155) User Sentiment i ![User satisfaction level icon: great]() Based on 10 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #26 HESK is ranked #26 in the Help Desk Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report. [Get the Report Now ](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=help-desk-software&product%5Fslug=hesk&page%5Ftype=product&slug=hesk&product%5Fname=HESK&category=Help+Desk+Software&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fhelp-desk-software%2Fhesk%2F) ## HESK Pricing Based on our most recent analysis, HESK pricing starts at $40 (Monthly). [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=HESK&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fhelp-desk-software%2Fhesk%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F214846ab5ca61bd83f438070a4ef7e34-545a343b946ec81408b761c0d8b9ca13%2Fresources%2Fnormal%2Flogo.png%3F1739632155&price=2) Price $ $ $ $ $ i Starting From $39.95 Pricing Model Monthly Free Trial Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=HESK&category=Help+Desk+Software&product%5Flogo=https://cdn.selecthub.com/products/214846ab5ca61bd83f438070a4ef7e34-545a343b946ec81408b761c0d8b9ca13/resources/normal/logo.png?1739632155) ## Training Resources HESK is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for HESK: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## HESK Benefits and Insights Why use HESK? ### Key differentiators & advantages of HESK * **Improved Efficiency:** HESK streamlines the ticketing process, allowing support teams to manage and resolve customer issues more quickly and effectively. * **Enhanced Customer Satisfaction:** By providing timely responses and resolutions, HESK helps improve customer satisfaction and loyalty. * **Cost-Effective Solution:** As a free help desk software, HESK offers a budget-friendly option for small to medium-sized businesses seeking to enhance their support services. * **Customizable Interface:** HESK allows businesses to tailor the help desk interface to match their brand identity, ensuring a consistent customer experience. * **Scalable Support:** HESK can grow with your business, accommodating an increasing number of tickets and users without compromising performance. * **Data-Driven Insights:** The software provides detailed reports and analytics, enabling businesses to identify trends and improve their support strategies. * **Multi-Language Support:** HESK supports multiple languages, making it accessible to a diverse customer base and enhancing global reach. * **Seamless Integration:** HESK integrates with various third-party applications, allowing businesses to expand its functionality and streamline operations. * **Reduced Response Times:** Automated ticket assignment and prioritization help ensure that customer inquiries are addressed promptly. * **Secure Data Management:** HESK offers robust security features to protect sensitive customer information and maintain compliance with data protection regulations. * **Knowledge Base Access:** The built-in knowledge base empowers customers to find solutions independently, reducing the volume of support tickets. * **Team Collaboration:** HESK facilitates collaboration among support team members, improving communication and problem-solving efficiency. * **Customizable Ticket Fields:** Businesses can customize ticket fields to capture relevant information, ensuring that support teams have all necessary details to resolve issues effectively. * **Automated Notifications:** HESK sends automated notifications to both customers and support staff, keeping everyone informed about ticket status and updates. * **Time Tracking:** The software includes time tracking features, allowing businesses to monitor the time spent on each ticket and optimize resource allocation. * **Mobile-Friendly Design:** HESK's responsive design ensures that support staff can manage tickets on-the-go, enhancing flexibility and productivity. * **Customizable Email Templates:** Businesses can create personalized email templates for consistent and professional communication with customers. * **Role-Based Access Control:** HESK allows administrators to define user roles and permissions, ensuring that sensitive information is accessible only to authorized personnel. * **Reduced Training Time:** The intuitive interface and user-friendly design minimize the learning curve, allowing new support staff to become productive quickly. * **Community Support:** An active user community provides additional resources and support, helping businesses maximize the benefits of HESK. ### Industry Expertise HESK is best suited for small and medium-sized businesses, web agencies, marketing agencies, software development agencies, freelancers, and clinics and medical centers. It is a free, customizable, and easy-to-use help desk solution that can be tailored to meet the specific needs of various industries. ## HESK Reviews Based on our most recent analysis, HESK reviews indicate a 'great' User Satisfaction Rating of 84% based on 10 user reviews from 2 recognized software review sites. ![User satisfaction level icon: great]() 10 reviews 84% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of HESK reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Easy Implementation:** User reviews consistently highlight how easy it is to get started with HESK, noting its straightforward setup process. * **User-Friendly Interface:** HESK is praised for its intuitive design, making it simple for teams to learn and use effectively. * **Integrated Knowledge Base:** The built-in knowledge base is a standout feature, reportedly reducing support requests by a significant margin and empowering customers to self-serve. * **Cost-Effectiveness:** As a free solution, HESK is lauded for its value, especially for businesses seeking a basic yet functional help desk without the price tag. * **Strong Customer Support:** Users commend HESK's responsive and helpful customer support, ensuring assistance is readily available when needed. #### Cons * **Limited Customization:** User reviews mention limited ability to customize the platform's interface and features, which can be a drawback for businesses with specific branding or workflow requirements. * **Dated User Interface:** Some user reviews point out that HESK's user interface appears outdated compared to modern help desk solutions, potentially impacting user experience for some. * **Feature Gaps:** User reviews and comparisons with competitors highlight a lack of advanced features like automation, which are often expected in today's help desk software. #### Researcher's Summary: Is HESK a desk worth its salt when it comes to help desk software? User reviews from the last year suggest that while HESK might not be the flashiest tool in the shed, it's a reliable workhorse for organizations seeking a simple and affordable solution. Users consistently praise its intuitive interface, making it easy to implement and use, even for non-technical staff. One user even compared its user-friendliness to navigating a website's backend, highlighting its straightforward design. This ease of use, coupled with a robust knowledge base that reportedly reduces support requests by a whopping 86%, makes HESK a winner for businesses wanting to streamline their customer support without breaking the bank. However, HESK isn't for everyone. Users seeking advanced features like automation might find themselves looking elsewhere, with competitors like Freshdesk and Zoho Desk offering more sophisticated solutions in this area. This lack of automation is a recurring theme in user feedback, suggesting that HESK might not be the best fit for larger organizations or those with complex workflows. Think of it like this: HESK is a reliable bicycle – great for short trips and easy navigation, but you might want a car for longer journeys and heavier loads. In a nutshell, HESK is best suited for small to medium-sized businesses that prioritize simplicity and affordability over cutting-edge features. Its intuitive design, coupled with a powerful knowledge base, makes it a practical choice for organizations looking to efficiently manage customer support without the bells and whistles of more expensive alternatives. ## Key Features Notable HESK features include: * **Ticket Management:** Streamline support requests with an organized ticketing system that categorizes and prioritizes issues efficiently. * **Knowledge Base:** Empower users with a self-service portal that provides access to frequently asked questions and solutions. * **Customizable Fields:** Tailor the ticket submission form to capture specific information relevant to your organization's needs. * **Email Notifications:** Keep both support staff and customers informed with automatic email alerts for ticket updates and resolutions. * **Reporting and Analytics:** Gain insights into support performance with detailed reports on ticket volume, response times, and staff productivity. * **Multi-Language Support:** Cater to a global audience by offering support in multiple languages, enhancing accessibility and user experience. * **Security Features:** Protect sensitive data with built-in security measures, including CAPTCHA and SSL support for encrypted connections. * **Customizable Templates:** Personalize email and ticket templates to align with your brand's voice and style. * **Staff Management:** Assign roles and permissions to support staff, ensuring the right team members have access to the appropriate tools and information. * **Time Tracking:** Monitor the time spent on each ticket to improve efficiency and resource allocation. * **Integration Capabilities:** Enhance functionality by integrating HESK with other tools and platforms, such as email clients and CRM systems. * **Mobile-Friendly Interface:** Access the help desk on-the-go with a responsive design that works seamlessly on smartphones and tablets. * **Custom Statuses:** Define custom ticket statuses to better reflect your workflow and improve process management. * **Internal Notes:** Facilitate team collaboration by allowing staff to add private notes to tickets, visible only to other support personnel. * **Attachment Support:** Allow users to attach files to tickets, providing additional context and information for issue resolution. * **Auto-Assign Tickets:** Distribute incoming tickets automatically to the appropriate staff members based on predefined criteria. * **Service Level Agreements (SLAs):** Set and monitor SLAs to ensure timely responses and resolutions, maintaining high customer satisfaction. * **Customizable Branding:** Adjust the appearance of the help desk to match your company's branding, creating a cohesive user experience. * **Backup and Restore:** Safeguard your data with regular backups and easy restoration options to prevent data loss. * **API Access:** Extend HESK's capabilities by leveraging its API for custom integrations and automation. ## 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Review Title Pros Cons Overall feedback Your name Your job title Industry [Choose your main industry ](javascript:void%28%29) * [Accounting / CPA](javascript:void%28%29) * [Advertising](javascript:void%28%29) * [Aerospace & Defense](javascript:void%28%29) * [Agriculture](javascript:void%28%29) * [Apparel](javascript:void%28%29) * [Architecture](javascript:void%28%29) * [Auto Dealership](javascript:void%28%29) * [Automotive](javascript:void%28%29) * [Banking & Financial Services](javascript:void%28%29) * [Banking & Mortgage](javascript:void%28%29) * [Chemicals](javascript:void%28%29) * [Construction & Engineering](javascript:void%28%29) * [Construction / Contracting](javascript:void%28%29) * [Consulting](javascript:void%28%29) * [Consumer Products](javascript:void%28%29) * [Distribution](javascript:void%28%29) * [E-commerce](javascript:void%28%29) * [Education](javascript:void%28%29) * [Electronics](javascript:void%28%29) * [Energy & Utilities](javascript:void%28%29) * [Federal Government](javascript:void%28%29) * [Field Maintenance](javascript:void%28%29) * [Food & Beverage](javascript:void%28%29) * [Healthcare / Social Services](javascript:void%28%29) * [Hospitality / Gaming / Travel](javascript:void%28%29) * [Human Resources](javascript:void%28%29) * [Industrial Machinery](javascript:void%28%29) * [Information Technology & High Tech](javascript:void%28%29) * [Insurance](javascript:void%28%29) * [Legal](javascript:void%28%29) * [Maintenance / Field Service](javascript:void%28%29) * [Manufacturing](javascript:void%28%29) * [Marketing Services](javascript:void%28%29) * [Media & Communications / Entertainment](javascript:void%28%29) * [Mill Products](javascript:void%28%29) * [Mining / Metals](javascript:void%28%29) * [Mortgage](javascript:void%28%29) * [Non-Profit](javascript:void%28%29) * [Not Available](javascript:void%28%29) * [Oil & Gas](javascript:void%28%29) * [Other](javascript:void%28%29) * [Other Services](javascript:void%28%29) * [Payroll Provider](javascript:void%28%29) * [Pharmaceuticals](javascript:void%28%29) * [Professional Employer Organization](javascript:void%28%29) * [Professional Services](javascript:void%28%29) * [Property Management](javascript:void%28%29) * [Public Sector](javascript:void%28%29) * [Real Estate](javascript:void%28%29) * [Recruiting Agency](javascript:void%28%29) * [Religious Institutions](javascript:void%28%29) * [Retail](javascript:void%28%29) * [Sales & Marketing](javascript:void%28%29) * [Semiconductors](javascript:void%28%29) * [Software / IT](javascript:void%28%29) * [Sports and Recreation](javascript:void%28%29) * [Staffing Agency](javascript:void%28%29) * [State & Local Government](javascript:void%28%29) * [Telecommunications](javascript:void%28%29) * [Third-Party Administrator](javascript:void%28%29) * [Transportation & Logistics](javascript:void%28%29) * [Wholesale Distribution](javascript:void%28%29) Company Size [Choose your company size ](javascript:void%28%29) * [1 employee](javascript:void%28%29) * [2 to 9 employees](javascript:void%28%29) * [10 - 19 employees](javascript:void%28%29) * [20 - 49 employees](javascript:void%28%29) * [50 - 99 employees](javascript:void%28%29) * [100 - 499 employee](javascript:void%28%29) * [500 - 999 employees](javascript:void%28%29) * [1,000 - 2,499 employees](javascript:void%28%29) * [2,500 - 4,999 employees](javascript:void%28%29) * [5,000 - 9,999 employees](javascript:void%28%29) * [10,000 - 24,999 employees](javascript:void%28%29) * [25,000 - 49,999 employees](javascript:void%28%29) * [50,000 + employees](javascript:void%28%29) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Help Desk Management", "item": "https://www.selecthub.com/category/help-desk/" }, { "@type": "ListItem", "position": 3, "name": "Help Desk Software", "item": "https://www.selecthub.com/c/help-desk-software/" }, { "@type": "ListItem", "position": 4, "name": "HESK" } ] } { "@context": "http://schema.org", "@type": "SoftwareApplication", "name": "HESK", "description": " HESK is a robust help desk software designed to streamline customer support operations efficiently. It offers a user-friendly interface that simplifies ticket management, enabling organizations to track and resolve customer inquiries seamlessly. Ideal for small to medium-sized businesses across various industries such as IT, retail, and services, HESK caters to teams seeking reliable and customizable support solutions. Unique benefits include its lightweight architecture, ease of installation, and comprehensive knowledge base functionality, which empower both support agents and customers. Notable features encompass automated ticket routing, email piping, and detailed reporting, enhancing the overall support workflow. Users often praise HESK for its stability and flexibility compared to other help desk tools, appreciating its ability to be tailored to specific business needs without unnecessary complexity. Regarding pricing, specifics are not readily available, so it is recommended to contact SelectHub for a personalized quote based on individual requirements. ", "review": { "@type": "Review", "author": { "@type": "Person", "name": "Kriti Sahay", "reviewBody": "Is HESK a desk worth its salt when it comes to help desk software? User reviews from the last year suggest that while HESK might not be the flashiest tool in the shed, it's a reliable workhorse for organizations seeking a simple and affordable solution. Users consistently praise its intuitive interface, making it easy to implement and use, even for non-technical staff. One user even compared its user-friendliness to navigating a website's backend, highlighting its straightforward design. This ease of use, coupled with a robust knowledge base that reportedly reduces support requests by a whopping 86%, makes HESK a winner for businesses wanting to streamline their customer support without breaking the bank.However, HESK isn't for everyone. Users seeking advanced features like automation might find themselves looking elsewhere, with competitors like Freshdesk and Zoho Desk offering more sophisticated solutions in this area. This lack of automation is a recurring theme in user feedback, suggesting that HESK might not be the best fit for larger organizations or those with complex workflows. Think of it like this: HESK is a reliable bicycle – great for short trips and easy navigation, but you might want a car for longer journeys and heavier loads. In a nutshell, HESK is best suited for small to medium-sized businesses that prioritize simplicity and affordability over cutting-edge features. Its intuitive design, coupled with a powerful knowledge base, makes it a practical choice for organizations looking to efficiently manage customer support without the bells and whistles of more expensive alternatives." } }, "image": "https://cdn.selecthub.com/products/214846ab5ca61bd83f438070a4ef7e34-545a343b946ec81408b761c0d8b9ca13/resources/normal/logo.png?1739632155", "aggregateRating": { "@type": "AggregateRating", "ratingValue": "84", "bestRating": "100", "worstRating": "1", "ratingCount": "10" }, "offers": { "@type": "Offer", "priceSpecification": { "@type": "priceSpecification", "price": "39.95", "priceCurrency": "USD" } }, "positiveNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Easy Implementation: User reviews consistently highlight how easy it is to get started with HESK, noting its straightforward setup process." }, { "@type": "ListItem", "position": 2, "name": "User-Friendly Interface: HESK is praised for its intuitive design, making it simple for teams to learn and use effectively." }, { "@type": "ListItem", "position": 3, "name": "Integrated Knowledge Base: The built-in knowledge base is a standout feature, reportedly reducing support requests by a significant margin and empowering customers to self-serve." } ] }, "negativeNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Limited Customization: User reviews mention limited ability to customize the platform's interface and features, which can be a drawback for businesses with specific branding or workflow requirements." }, { "@type": "ListItem", "position": 2, "name": "Dated User Interface: Some user reviews point out that HESK's user interface appears outdated compared to modern help desk solutions, potentially impacting user experience for some." }, { "@type": "ListItem", "position": 3, "name": "Feature Gaps: User reviews and comparisons with competitors highlight a lack of advanced features like automation, which are often expected in today's help desk software." } ] }, "applicationCategory": "Help Desk Software" } ```