[Home](https://www.selecthub.com/) \> [Help Desk Management](https://www.selecthub.com/category/help-desk/) \> [Help Desk Software](https://www.selecthub.com/c/help-desk-software/) \> DeskPRO Categories: * [Help Desk Software](https://www.selecthub.com/c/help-desk-software/) * [AI Help Desk Software](https://www.selecthub.com/c/ai-help-desk-software/) * [...](#) ## What Is DeskPRO? **Industry Specialties:** Information Technology, Education, Gaming, Retail, Financial Services, Healthcare & Life Sciences, Media & Entertainment, Industrial, Energy, Automotive, Cloud Operations, Cloud Governance, Cloud Financial Management. DeskPRO is a comprehensive help desk and customer support software designed to streamline and enhance service operations. It offers robust ticketing systems, automated workflows, and a versatile knowledge base, enabling organizations to efficiently manage customer inquiries and technical issues. Ideal for medium to large enterprises across various sectors such as technology, retail, and healthcare, DeskPRO caters to businesses that require scalable and customizable support solutions. One of its standout advantages is its intuitive interface paired with powerful integration capabilities, allowing seamless connectivity with other business tools. Users appreciate its advanced reporting and analytics features, which provide valuable insights into support performance and customer satisfaction. Compared to similar tools, DeskPRO is often highlighted for its flexibility and user-friendly design, fostering a more efficient support environment. Pricing details are not readily available, so potential users are encouraged to contact SelectHub for a personalized quote based on their specific requirements. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=Help+Desk+Software&product%5Fname=DeskPRO&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fhelp-desk-software%2Fdeskpro%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2Fca49dcab7677fd5d3108f9a9b250d604-17ba05324edd4bb94fedac301576744d%2Fresources%2Foriginal%2Flogo.svg%3F1739623144) User Sentiment i ![User satisfaction level icon: great]() Based on 155 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #20 DeskPRO is ranked #20 in the Help Desk Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report. [Get the Report Now ](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=help-desk-software&product%5Fslug=deskpro&page%5Ftype=product&slug=deskpro&product%5Fname=DeskPRO&category=Help+Desk+Software&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fhelp-desk-software%2Fdeskpro%2F) ## DeskPRO Pricing Based on our most recent analysis, DeskPRO pricing starts at $29 (Per User, Monthly). [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=Help+Desk+Software&product%5Fname=DeskPRO&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fhelp-desk-software%2Fdeskpro%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2Fca49dcab7677fd5d3108f9a9b250d604-17ba05324edd4bb94fedac301576744d%2Fresources%2Foriginal%2Flogo.svg%3F1739623144&price=2) Price $ $ $ $ $ i Starting From $29 Pricing Model Per User, Monthly Free Trial Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=DeskPRO&category=Help+Desk+Software&product%5Flogo=https://cdn.selecthub.com/products/ca49dcab7677fd5d3108f9a9b250d604-17ba05324edd4bb94fedac301576744d/resources/original/logo.svg?1739623144) ## Training Resources DeskPRO is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for DeskPRO: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## DeskPRO Benefits and Insights Why use DeskPRO? ### Key differentiators & advantages of DeskPRO * **Enhanced Customer Satisfaction:** DeskPRO streamlines communication, ensuring timely responses to customer inquiries, which leads to improved customer satisfaction and loyalty. * **Increased Agent Productivity:** By automating repetitive tasks and providing a unified interface, DeskPRO allows support agents to focus on resolving complex issues, boosting their productivity. * **Comprehensive Reporting:** DeskPRO offers detailed analytics and reporting tools that help businesses identify trends, measure performance, and make informed decisions to enhance service quality. * **Seamless Multichannel Support:** With DeskPRO, customers can reach out via email, chat, phone, or social media, ensuring a consistent support experience across all channels. * **Customizable Workflows:** DeskPRO allows businesses to tailor workflows to their specific needs, ensuring that processes align with organizational goals and improve operational efficiency. * **Scalable Solution:** As your business grows, DeskPRO can easily scale to accommodate increased support demands without compromising performance or service quality. * **Improved Collaboration:** DeskPRO facilitates better teamwork by allowing agents to share notes, assign tasks, and collaborate on tickets, leading to faster resolution times. * **Knowledge Base Integration:** DeskPRO's integrated knowledge base empowers customers to find answers independently, reducing the volume of support requests and freeing up agent resources. * **Enhanced Security:** With robust security features, DeskPRO ensures that sensitive customer data is protected, maintaining trust and compliance with industry standards. * **Cost Efficiency:** By optimizing support operations and reducing the need for additional resources, DeskPRO helps businesses lower operational costs while maintaining high service levels. * **Real-Time Updates:** DeskPRO provides real-time updates on ticket status and agent activity, enabling managers to monitor performance and make adjustments as needed. * **Flexible Deployment Options:** Whether on-premise or cloud-based, DeskPRO offers flexible deployment options to suit different business environments and IT strategies. * **Intuitive User Interface:** DeskPRO's user-friendly interface reduces the learning curve for new agents, allowing them to become productive more quickly. * **Integration Capabilities:** DeskPRO seamlessly integrates with other business tools and platforms, enhancing workflow efficiency and data consistency across systems. * **Proactive Support Features:** With proactive support tools like automated alerts and notifications, DeskPRO helps businesses address potential issues before they escalate. ### Industry Expertise Deskpro is a customer service solution that caters to businesses of all sizes across various industries, including IT, education, gaming, and retail. It is particularly well-suited for organizations that require a comprehensive help desk solution with features like self-service portals, known issue management, and automated routing. ## DeskPRO Reviews Based on our most recent analysis, DeskPRO reviews indicate a 'great' User Satisfaction Rating of 88% based on 155 user reviews from 3 recognized software review sites. ![User satisfaction level icon: great]() 155 reviews 88% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of DeskPRO reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Intuitive Interface:** User reviews consistently highlight DeskPRO's user-friendly design, making it easy for teams to learn and use effectively. * **Automated Processes:** Features like automated ticket routing and custom email notifications streamline workflows, enabling support teams to manage inquiries more efficiently. * **Omnichannel Support:** DeskPRO consolidates customer interactions from various channels, including email, live chat, phone, and social media, into a single platform. * **Cost-Effective Solution:** Users appreciate DeskPRO's affordability, especially its competitive pricing plans, making it a budget-friendly choice for businesses of all sizes. * **Detailed Reporting and Analytics:** DeskPRO provides comprehensive reporting tools that offer insights into team performance and customer satisfaction, allowing for data-driven improvements. #### Cons * **Confusing Ticket Assignment:** User reviews indicate that assigning tickets to specific individuals or departments can be a bit puzzling. * **CRM Limitations:** The built-in CRM functionality has limitations, such as allowing duplicate records and lacking triggers for better control, as per user reviews. * **Occasional UI Clarity Issues:** While generally considered user-friendly, some user reviews mention that the interface can sometimes be a little unclear, potentially requiring a learning curve for new users. #### Researcher's Summary: Is DeskPRO truly a pro at help desk solutions, or does it need to go back to tech support school? User reviews from the last year indicate that DeskPRO is a robust and user-friendly help desk software solution that excels in several key areas. Users consistently highlight its intuitive interface, making it easy for teams to adapt and start using the platform efficiently. This ease of use is often contrasted with the steeper learning curves of competitors like Zendesk, making DeskPRO a favorite among businesses looking for a quick and painless implementation process. A standout feature praised by users is DeskPRO's omnichannel support system, which seamlessly integrates various communication channels such as email, live chat, and social media into a unified platform. This streamlines customer interactions and empowers support teams to manage inquiries efficiently from various sources without juggling multiple tools. Users have reported significant time savings and improved response times, leading to increased customer satisfaction. For instance, one user, a marketing manager, lauded DeskPRO's seamless integration with their external website, enabling them to effectively manage and filter marketing inquiries. While DeskPRO receives overwhelmingly positive feedback, some users point out that the software's extensive features, while beneficial, can feel overwhelming if not fully utilized. This suggests that smaller businesses or teams with specific needs might not fully leverage the platform's full potential. However, its flexible pricing model, starting at $29 per user per month, is praised for its scalability, allowing businesses to adjust their plans as they grow and require more advanced features. Overall, DeskPRO emerges as a highly capable and user-friendly help desk solution best suited for small to midsize businesses seeking a comprehensive platform that is easy to implement, feature-rich, and offers excellent value for its price. ## Key Features Notable DeskPRO features include: * **Multi-Channel Support:** Seamlessly manage customer interactions across email, live chat, phone, and social media from a single platform. * **Customizable Ticket Fields:** Tailor ticket fields to capture the specific information your team needs, enhancing data collection and workflow efficiency. * **Automated Workflows:** Streamline operations with automation rules that can assign, prioritize, and escalate tickets based on predefined criteria. * **Knowledge Base Integration:** Empower customers and agents with a robust knowledge base that supports self-service and reduces ticket volume. * **Real-Time Reporting:** Gain insights into performance metrics with customizable dashboards and reports that update in real time. * **Multi-Language Support:** Cater to a global audience with support for multiple languages, ensuring clear communication with diverse customer bases. * **Custom Branding:** Maintain brand consistency by customizing the help desk interface to reflect your company's branding and style. * **Agent Collision Detection:** Prevent duplicate work by alerting agents when another team member is viewing or responding to the same ticket. * **Mobile App Access:** Stay connected and manage support tickets on the go with DeskPRO's mobile applications for iOS and Android devices. * **Advanced Search Capabilities:** Quickly locate tickets, articles, and customer information using powerful search filters and criteria. * **Service Level Agreements (SLAs):** Define and monitor SLAs to ensure timely responses and resolutions, enhancing customer satisfaction. * **Custom User Roles:** Control access and permissions by creating custom roles that align with your organizational structure and security requirements. * **Third-Party Integrations:** Enhance functionality by integrating with popular tools like Slack, Salesforce, and JIRA, among others. * **Feedback and Satisfaction Surveys:** Collect valuable customer feedback through integrated surveys to continuously improve service quality. * **Incident and Problem Management:** Efficiently manage incidents and problems with tools designed to identify, track, and resolve issues systematically. * **Community Forums:** Foster community engagement and peer-to-peer support with integrated forums where users can discuss and share solutions. * **Customizable Agent Interface:** Personalize the agent interface to suit individual preferences, improving usability and productivity. * **Data Import and Export:** Easily migrate data to and from DeskPRO with comprehensive import and export options, ensuring data integrity and continuity. * **Security and Compliance:** Protect sensitive information with robust security features and compliance with industry standards such as GDPR. * **API Access:** Extend DeskPRO's capabilities by leveraging its API for custom integrations and functionality enhancements. ## 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Review Title Pros Cons Overall feedback Your name Your job title Industry [Choose your main industry ](javascript:void%28%29) * [Accounting / CPA](javascript:void%28%29) * [Advertising](javascript:void%28%29) * [Aerospace & Defense](javascript:void%28%29) * [Agriculture](javascript:void%28%29) * [Apparel](javascript:void%28%29) * [Architecture](javascript:void%28%29) * [Auto Dealership](javascript:void%28%29) * [Automotive](javascript:void%28%29) * [Banking & Financial Services](javascript:void%28%29) * [Banking & Mortgage](javascript:void%28%29) * [Chemicals](javascript:void%28%29) * [Construction & Engineering](javascript:void%28%29) * [Construction / Contracting](javascript:void%28%29) * [Consulting](javascript:void%28%29) * [Consumer Products](javascript:void%28%29) * [Distribution](javascript:void%28%29) * [E-commerce](javascript:void%28%29) * [Education](javascript:void%28%29) * [Electronics](javascript:void%28%29) * [Energy & Utilities](javascript:void%28%29) * [Federal Government](javascript:void%28%29) * [Field Maintenance](javascript:void%28%29) * [Food & Beverage](javascript:void%28%29) * [Healthcare / Social Services](javascript:void%28%29) * [Hospitality / Gaming / Travel](javascript:void%28%29) * [Human Resources](javascript:void%28%29) * [Industrial Machinery](javascript:void%28%29) * [Information Technology & High Tech](javascript:void%28%29) * [Insurance](javascript:void%28%29) * [Legal](javascript:void%28%29) * [Maintenance / Field Service](javascript:void%28%29) * [Manufacturing](javascript:void%28%29) * [Marketing Services](javascript:void%28%29) * [Media & Communications / Entertainment](javascript:void%28%29) * [Mill Products](javascript:void%28%29) * [Mining / Metals](javascript:void%28%29) * [Mortgage](javascript:void%28%29) * [Non-Profit](javascript:void%28%29) * [Not Available](javascript:void%28%29) * [Oil & Gas](javascript:void%28%29) * [Other](javascript:void%28%29) * [Other Services](javascript:void%28%29) * [Payroll Provider](javascript:void%28%29) * [Pharmaceuticals](javascript:void%28%29) * [Professional Employer Organization](javascript:void%28%29) * [Professional Services](javascript:void%28%29) * [Property Management](javascript:void%28%29) * [Public Sector](javascript:void%28%29) * [Real Estate](javascript:void%28%29) * [Recruiting Agency](javascript:void%28%29) * [Religious Institutions](javascript:void%28%29) * [Retail](javascript:void%28%29) * [Sales & Marketing](javascript:void%28%29) * [Semiconductors](javascript:void%28%29) * [Software / IT](javascript:void%28%29) * [Sports and Recreation](javascript:void%28%29) * [Staffing Agency](javascript:void%28%29) * [State & Local Government](javascript:void%28%29) * [Telecommunications](javascript:void%28%29) * [Third-Party Administrator](javascript:void%28%29) * [Transportation & Logistics](javascript:void%28%29) * [Wholesale Distribution](javascript:void%28%29) Company Size [Choose your company size ](javascript:void%28%29) * [1 employee](javascript:void%28%29) * [2 to 9 employees](javascript:void%28%29) * [10 - 19 employees](javascript:void%28%29) * [20 - 49 employees](javascript:void%28%29) * [50 - 99 employees](javascript:void%28%29) * [100 - 499 employee](javascript:void%28%29) * [500 - 999 employees](javascript:void%28%29) * [1,000 - 2,499 employees](javascript:void%28%29) * [2,500 - 4,999 employees](javascript:void%28%29) * [5,000 - 9,999 employees](javascript:void%28%29) * [10,000 - 24,999 employees](javascript:void%28%29) * [25,000 - 49,999 employees](javascript:void%28%29) * [50,000 + employees](javascript:void%28%29) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Help Desk Management", "item": "https://www.selecthub.com/category/help-desk/" }, { "@type": "ListItem", "position": 3, "name": "Help Desk Software", "item": "https://www.selecthub.com/c/help-desk-software/" }, { "@type": "ListItem", "position": 4, "name": "DeskPRO" } ] } { "@context": "http://schema.org", "@type": "SoftwareApplication", "name": "DeskPRO", "description": " DeskPRO is a comprehensive help desk and customer support software designed to streamline and enhance service operations. It offers robust ticketing systems, automated workflows, and a versatile knowledge base, enabling organizations to efficiently manage customer inquiries and technical issues. Ideal for medium to large enterprises across various sectors such as technology, retail, and healthcare, DeskPRO caters to businesses that require scalable and customizable support solutions. One of its standout advantages is its intuitive interface paired with powerful integration capabilities, allowing seamless connectivity with other business tools. Users appreciate its advanced reporting and analytics features, which provide valuable insights into support performance and customer satisfaction. Compared to similar tools, DeskPRO is often highlighted for its flexibility and user-friendly design, fostering a more efficient support environment. Pricing details are not readily available, so potential users are encouraged to contact SelectHub for a personalized quote based on their specific requirements. ", "review": { "@type": "Review", "author": { "@type": "Person", "name": "Kriti Sahay", "reviewBody": "Is DeskPRO truly a pro at help desk solutions, or does it need to go back to tech support school? User reviews from the last year indicate that DeskPRO is a robust and user-friendly help desk software solution that excels in several key areas. Users consistently highlight its intuitive interface, making it easy for teams to adapt and start using the platform efficiently. This ease of use is often contrasted with the steeper learning curves of competitors like Zendesk, making DeskPRO a favorite among businesses looking for a quick and painless implementation process. A standout feature praised by users is DeskPRO's omnichannel support system, which seamlessly integrates various communication channels such as email, live chat, and social media into a unified platform. This streamlines customer interactions and empowers support teams to manage inquiries efficiently from various sources without juggling multiple tools. Users have reported significant time savings and improved response times, leading to increased customer satisfaction. For instance, one user, a marketing manager, lauded DeskPRO's seamless integration with their external website, enabling them to effectively manage and filter marketing inquiries. While DeskPRO receives overwhelmingly positive feedback, some users point out that the software's extensive features, while beneficial, can feel overwhelming if not fully utilized. This suggests that smaller businesses or teams with specific needs might not fully leverage the platform's full potential. However, its flexible pricing model, starting at $29 per user per month, is praised for its scalability, allowing businesses to adjust their plans as they grow and require more advanced features. Overall, DeskPRO emerges as a highly capable and user-friendly help desk solution best suited for small to midsize businesses seeking a comprehensive platform that is easy to implement, feature-rich, and offers excellent value for its price." } }, "image": "https://cdn.selecthub.com/products/ca49dcab7677fd5d3108f9a9b250d604-17ba05324edd4bb94fedac301576744d/resources/original/logo.svg?1739623144", "aggregateRating": { "@type": "AggregateRating", "ratingValue": "88", "bestRating": "100", "worstRating": "1", "ratingCount": "155" }, "offers": { "@type": "Offer", "priceSpecification": { "@type": "priceSpecification", "price": "29", "priceCurrency": "USD" } }, "positiveNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Intuitive Interface: User reviews consistently highlight DeskPRO's user-friendly design, making it easy for teams to learn and use effectively." }, { "@type": "ListItem", "position": 2, "name": "Automated Processes: Features like automated ticket routing and custom email notifications streamline workflows, enabling support teams to manage inquiries more efficiently." }, { "@type": "ListItem", "position": 3, "name": "Omnichannel Support: DeskPRO consolidates customer interactions from various channels, including email, live chat, phone, and social media, into a single platform." } ] }, "negativeNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Confusing Ticket Assignment: User reviews indicate that assigning tickets to specific individuals or departments can be a bit puzzling." }, { "@type": "ListItem", "position": 2, "name": "CRM Limitations: The built-in CRM functionality has limitations, such as allowing duplicate records and lacking triggers for better control, as per user reviews." }, { "@type": "ListItem", "position": 3, "name": "Occasional UI Clarity Issues: While generally considered user-friendly, some user reviews mention that the interface can sometimes be a little unclear, potentially requiring a learning curve for new users." } ] }, "applicationCategory": "Help Desk Software" } ```