[Home](https://www.selecthub.com/) \> [Field Service Management](https://www.selecthub.com/category/field-service-management/) \> [Field Service Management Software](https://www.selecthub.com/c/field-service-software/) \> Zuper Categories: * [Field Service Management Software](https://www.selecthub.com/c/field-service-software/) * [...](#) ## What Is Zuper? **Industry Specialties:** Manufacturing, renewable energy, facility and property maintenance, residential services, solar, HVAC, internet service providers, pool maintenance, security & surveillance, cleaning, plumbing, landscaping, electrical, construction, garage, Spring, Textil Zuper is a comprehensive solution designed to streamline field service management (FSM) tasks. Most people working in this industry aren’t behind a desk from 9 to 5, with a variety of job sites, schedules and responsibilities, Zuper equips technicians with mobile capabilities. It’s especially useful for industries like HVAC, plumbing and electrical services, where managing a remote workforce is key. The software offers significant benefits, including enhanced productivity, improved customer satisfaction and optimized resource allocation. Popular features of Zuper include real-time job tracking, a customer portal, automated scheduling and custom geofencing tags. These features help businesses manage their field operations more effectively by providing clear visibility into job statuses and workforce performance. Users generally like Zuper’s customer support and implementation process. Customizable workflows make it easier to adapt. You can use the mobile app offline, so work doesn’t stop if you have an unexpected Wi-Fi outage. However, some users found reporting outdated, and the mobile app can have a learning curve. Personally, I like the focus on bettering the customer experience with flexible payment options, ETA alerts, invoices that can be sent directly in a text and an outlet for them to provide feedback. As for pricing, Zuper usually falls in the mid-range, depending on user numbers and required features. They offer flexible payment options, whether you prefer monthly or annual plans, so you can scale things up as your business grows. According to their main website, they’ve saved users up to three hours per day. Let’s see how they do it! We’ve accessed their in-depth demo and combed through user reviews; check out our findings below. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=Field+Service+Management+Software&product%5Fname=Zuper&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Ffield-service-software%2Fzuper%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F00254d816728ef385187c60b08cb5c10-9c3f9c6d52c250e7a99815d62063b95d%2Fresources%2Fnormal%2Flogo.png%3F1730915687) [Contributors](#view-contributors) ![Olivia Edens]() Written by Olivia Edens Technical Content Writer [Read Bio ](https://www.selecthub.com/author/olivia-edens/) ![Hunter Lowe]() Edited by Hunter Lowe Content Editor [Read Bio ](https://www.selecthub.com/author/hunter-lowe/) User Sentiment i ![User satisfaction level icon: excellent]() Based on 137 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #7 Zuper is ranked #7 in the Field Service Management Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report. [Get the Report Now ](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=field-service-software&product%5Fslug=zuper&page%5Ftype=product&slug=zuper&product%5Fname=Zuper&category=Field+Service+Management+Software&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Ffield-service-software%2Fzuper%2F) ## Zuper Pricing Based on our most recent analysis, Zuper pricing starts in the range of $10 - $100. [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=Field+Service+Management+Software&product%5Fname=Zuper&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Ffield-service-software%2Fzuper%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F00254d816728ef385187c60b08cb5c10-9c3f9c6d52c250e7a99815d62063b95d%2Fresources%2Fnormal%2Flogo.png%3F1730915687&price=2) Price $ $ $ $ $ i Starting From Custom Quote i Pricing Model Per User, Monthly Free Trial No ## Training Resources Zuper is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for Zuper: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## Zuper Benefits and Insights Why use Zuper? ### Key differentiators & advantages of Zuper * **Improved Efficiency:** Automate routine tasks, reduce manual errors and save time for field technicians with configurable workflows. * **Enhanced Customer Satisfaction:** Don’t leave your customers feeling ghosted. Provide real-time updates and accurate ETAs, ensuring transparent, dependable service deliveries. * **Increased Cost Savings:** Use route planning to cut down travel times and fuel costs, which helps lower your overall expenses. * **Centralized Payments:** Simplify payment collection with automated workflows and a customer portal. * **Data-Driven Decisions:** Leverage comprehensive analytics and reporting to gain insights into performance metrics, supporting informed business decisions. * **Strengthened Scalability:** Grow your operations to keep up with your business's growth without sacrificing quality or efficiency. * **Enhanced Communication:** Ensure communication between field technicians and office staff. It integrates with platforms like [Slack](https://www.selecthub.com/p/collaboration-software-tools/slack/) for real-time messaging, allowing for instant communication. Additionally, technicians and back-office staff can also exchange job notes to stay on the same page. * **Better Regulatory Compliance:** Automate record keeping and documentation to maintain compliance with industry standards and regulations. * **Reduced Paperwork:** Say goodbye to clutter and transition to a paperless system, preventing lost documents and promoting environmental sustainability. * **Real-Time Visibility:** Make quick adjustments with real-time visibility into field operations, supporting more proactive problem-solving. * **Mobile Accessibility:** Work anytime, anywhere with mobile access to job details, geofencing, time tracking and customer info. * **Improved First-Time Fix Rate:** Equip technicians with the necessary information and resources to resolve issues the first time around. This includes detailed job histories and customer preferences. Additionally, the software's scheduling and routing features optimize travel times. * **Better Visibility:** Gain full visibility into asset management without relying on cumbersome spreadsheets, enabling a more organized and efficient approach. ### Industry Expertise Zuper is a comprehensive field service management solution. Zuper excels in industries requiring efficient field service management, such as HVAC, plumbing, electrical, and IT services. It is best suited for businesses that need to streamline operations, enhance customer satisfaction, and improve workforce productivity. They’ve got experience working with industries, including but not limited to cleaning, landscaping, roofing, manufacturing, solar energy, security and surveillance, maintenance, and furniture delivery. It’s a great fit for businesses with a mobile workforce that needs to track jobs and manage resources in real-time, including out of the office. ## Zuper Reviews Based on our most recent analysis, Zuper reviews indicate a 'excellent' User Satisfaction Rating of 94% based on 137 user reviews from 2 recognized software review sites. ![User satisfaction level icon: excellent]() 137 reviews 94% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of Zuper reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Customer Support:** Most users report having a positive customer service experience, specifically with implementation, customization and response times. Availability can make or break customer support effectiveness. Zuper seems to go the extra mile, with a recent review saying their support team makes time for weekly meetings. * **Scheduling Flexibility:** Users enjoy the ease and flexibility of scheduling appointments. For instance, one user shared how they could arrange for a technician to come to a customer's house for a repair and then book a follow-up appointment for a different service the very next day, all using the same platform. * **Real-Time Tracking:** The real-time tracking feature is a hit because it lets users monitor their technicians in the field. This ability gives them insight into how things are going and helps make sure services are delivered on time. * **Tailored Experience** Multiple recent reviews mentioned loving how customizable and configurable the system is. One specific user explained the ability to make changes as their organization grows has been fantastic. * Customer Communication: Zuper's communication features help users keep customers informed throughout the service process, from scheduling to completion. Specifically, automated notifications update customers on the status of their appointments and support a smooth experience. #### Cons * **Complex Customization:** A few recent reviews mention needing customer support to navigate customization. For example, some find it challenging to create custom fields or reports that align with their unique processes. * **Mobile App Issues:** Some users have experienced slow performance, glitches, or difficulty accessing certain features. * **Occasional Bugs:** A handful of reviews mentioned minor data transfer bugs. #### Researcher's Summary: Zuper is a comprehensive field service management solution that offers a detailed dashboard for effective oversight. While test-driving the demo, I initially thought the dashboard felt a bit overwhelming because there’s a lot of info in one place. However, while it may seem cluttered at first, it shows the details employees need without multiple tabs or spreadsheets (while also giving great transparency to managers). You can easily view your total jobs, with categories for in-progress, canceled, incomplete, completed and upcoming jobs. At the top of the dashboard, there's a customizable icon that allows you to select your desired date range and choose to view data for all teams or a specific one. To the right, you can monitor team availability, including total users, those on break, punched out for the day and those currently on the clock. Below this section, you'll find customer and coworker feedback represented by emojis, offering a quick snapshot of sentiments with options for happy, neutral, or unhappy responses. The left side of the dashboard displays the number of booked and scheduled jobs, and a pie chart illustrates job statuses at a glance for those who prefer visual data. The center of the dashboard highlights quote statuses like organized into drafts, accepted, declined, converted into invoices and awaiting responses. Below this, you'll find a summary of invoices categorized as pending, partially paid or paid. Additionally, the dashboard categorizes jobs by type, such as project management, manufacturing, installation services and residential services. You can quickly assess totals for new jobs, return visits, recurring tasks and one-off jobs. For managers, a leaderboard showcases employees based on the number of completed jobs. I felt like the job-creating process was straightforward and easy. Start by clicking the suitcase icon in the left-hand menu, which is the second option. This takes you to a list of all jobs, where you can see the job title, customer info, assigned employee or team, category, status and priority. To create a new job, click the "Create a New Job" button in the top right. You’ll be prompted to select either an existing customer or add a new one, after which you’ll proceed to enter job details. If you choose an existing client, their info—like address and phone number—will auto-populate. I liked that it shows the customer’s address on the map and connects right to Google Maps. On top of that, the estimates on how long a job will take are really helpful for planning out your day. Next, enter the job title, select its category and type, and choose a date and time slot. One thing that caught me off guard was the use of military time for the slots (like 18:30), but you'll get used to it quickly, and it won't slow you down. In the job details section, there's a text box for any specific information, such as access codes or special client requests, like “please don’t use the front door” or “park on the street.” You can also highlight important details to make sure they stand out. Next up, assign the job to yourself or another employee, then simply preview and save. What do users think of Zuper? Reading recent reviews, the consensus highlights its helpful and responsive implementation team. Most praise its automation features, integrations and scalability. In contrast, some users found the mobile app layout and settings menu difficult to navigate. One recent review also mentioned that time entry is limited to clocking in and out without adding specific minutes/hours for direct tasks. **Zuper in Action** **Overview:** A popular [furniture company](https://www.zuper.co/case-studies/zuper-global-giant-customer-service) that operates in over 60 countries struggled with delivery delays and negative installation experiences. They were losing revenue with a wave of frustrated customers. **Challenges:** * Time consuming, manual scheduling and dispatching * Lack of real-time visibility for deliveries * Communication issues causing inconsistent information * Human errors from handwritten service reports * Scheduling conflicts and delays **Solutions:** * Streamlined job management for deliveries and installations * Enabled real-time tracking * Automated job assignments (with notes and customer details already included) * Improved communication through centralized notifications **Overview:** In another [recent case study](https://info.zuper.co/hubfs/Customer%20Story%20PDFs/Cleaning%20Service%20Business%20Streamlined%20Payroll%20Processing%20-%20Case%20Study.pdf), a cleaning company in Austin was struggling with manual timesheets and paper processes, leading to inefficiencies and frequent payroll errors. **Challenges:** * Payroll errors causing employee frustration and turnover * Unable to accurately bill clients, resulting in revenue losses **Solutions:** * Automated time tracking for better accuracy * Integrated invoicing based on actual hours worked at each client site ## Key Features ### Zuper * **Job Scheduling:** Match employees to jobs based on their skills and availability. Assign and manage tasks with a simple drag-and-drop interface, ensuring resources are used in the most efficient way. * **Customer Portal:** Let customers schedule, track and manage their service requests. This self-service portal saves time for your team while boosting the client experience. * **Recurring Work Orders:** Set up recurring work orders based on customizable timeframes (days, weeks, or months) to ease scheduling. * **Real-Time Tracking:** Enhance visibility with a real-time view of field technicians' locations and job statuses. * **Customizable Workflows:** Tailor workflows to match specific business processes. Whether it involves scheduling jobs, managing customer interactions, or tracking service delivery, this provides more flexibility and control. * **Mobile App:** The app lets you automate paperwork, enable digital payments on-site and view job details like customer preferences. It even works offline. * **Inventory Management:** Keep track of parts and supplies with an integrated inventory system that prevents overstocking or stockouts. * **Asset Tracking:** Keep detailed records of company and customer assets and equipment, like warranties and servicing histories. * **Automated Notifications:** Send automated alerts and reminders to both customers and technicians, improving communication and reducing no-shows. It also allows asset servicing alerts and reminders. * **Automated Maintenance:** Automate preventive maintenance schedules to enhance efficiency and let teams focus on strategic tasks. * **Reporting and Analytics:** Generate detailed reports and get key insights into operational performance with advanced analytics tools. * **Integration Capabilities:** Integrate with popular [CRM](https://www.selecthub.com/c/crm-software/), [ERP](https://www.selecthub.com/c/erp-software/), and accounting systems to streamline data flow and enhance productivity. * **Time Tracking:** Log work hours and track time spent on each job, assisting in payroll and billing processes and accuracy. * **Quoting and Invoicing:** Create and send quotes or invoices directly from the platform, simplifying financial transactions. * **Compliance Management:** Stay on top of industry regulations and standards with built-in compliance tracking features. * **SLA Compliance Tracking:** Monitor your Service Level Agreement (SLA) compliance to ensure you’re meeting your service commitments. * **Customer Feedback:** Collect and analyze customer feedback after a service to hear what went right and where there’s room for improvement. * **Service Contracts:** Manage service contracts and warranties, ensuring timely renewals and compliance with terms. * **Service Checklists:** Categorize assets and document issues with structured service checklists. There are work order checklists available, too, for better compliance. * **Knowledge Base:** Access a comprehensive knowledge base for troubleshooting and best practices. * **Barcode Tagging:** Tag customer assets and parts using barcodes for easy identification and tracking. ## Approach to Common Field Service Management Challenges * **Inaccurate ETAs:** When customers are waiting around for service without updates, they're bound to feel frustrated. With real-time tracking, service technicians can give customers better updates on when to expect their service. ETA alerts provide better transparency, leading to a better customer experience. * **Workflow Inefficiencies:** Insightful data correlation analyzes how much time and mileage are spent on jobs and how they affect service results, helping identify areas of improvement. * **Unpaid Invoices:** The system lets customers split or make partial payments. This added flexibility can also boost customer loyalty and satisfaction. Plus, there are automated follow-up reminders for overdue bills, and you can send invoices via email or text. * **Idle Time:** Custom geofencing tags help technicians plan their day by giving real-time insights into their location and job status, helping them manage their schedules better and boost accountability and productivity. Managers can also see exactly when technicians arrive and leave, ensuring accurate reporting and better oversight. * **Double Bookings:** With color-coded schedules, it’s easier to see potential conflicts at a glance, prevent double bookings and ensure that technicians aren’t assigned to overlapping jobs. ## Cost of Ownership Frequently asked questions regarding Zuper pricing include: **Q: How much does Zuper software cost?** A: Generally, Zuper starts at $55 per user per month. **Q: Does Zuper have a free trial?** A: Yes, Zuper offers a 14-day free trial. **Q: Does Zuper have different pricing packages?** A: There are three pricing options: Starter, Growth and Enterprise. | **Pricing Package** | **Features** | **Ideal For** | | ------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------ | | **Starter** | **Core features:** Work Order Management Scheduling and Dispatching Location Intelligence Customer Management Inventory Management Estimates Management Invoice Management Digital Payments Contract Management Timesheet Management User Management Notifications and Alerts Checklists and Workflows Reports and Dashboard Apps Marketplace and Developer Ecosystem Onboarding and Support | **Small businesses** | | **Growth** | **Core features** (As shown in Starter) **Popular features:** Route Optimization Asset Management Organizations and Properties Power Apps Customer portal and project management (coming soon) | **Small to medium-sized businesses** | | **Enterprise** | **Core features** **Popular features:** As shown in Growth **Comprehensive features:** Contractor Work Order Management NetSuite Integrations Password Management SSO Approval Workflows | **Larger businesses** | For specific pricing on each plan, it's recommended to contact Zuper directly. ## Limitations At the time of this review, these are the limitations according to user feedback: * Some reports aren’t filterable, making managing data cumbersome and forcing users to manually adjust things to create charts or insights with pivot tables. * Sometimes, offline mode for the app can be spotty. ## Training Resources * **Demo:** See roughly how the system works with an online demo or request a more in-depth demo. * **Zuper Academy:** Zuper Academy connects you to guides on getting started, integrations and FAQs. There are some helpful videos on how to reset your password, create your first job and more. * **Help Center:** The online help center shows tips for getting started (similar to the academy, but this “getting started” section is documentation instead of videos). It also has quick hacks, FAQs, video tutorials and popular how-to articles like how to create a new user. ## FAQs Frequently asked questions regarding Zuper include: **Q: Is Zuper customizable?** A: Yes, Zuper offers customizable features and workflows. **Q: What other software does Zuper integrate with?** A: Zuper integrates with marketing platforms like [Mailchimp](https://www.selecthub.com/p/marketing-automation-software/mailchimp/),[ accounting software](https://www.selecthub.com/c/accounting-software/), CRM, [project management](https://www.selecthub.com/c/project-management-software/) and communication tools. **Q: What key features does Zuper offer?** A: Key features include job scheduling, mobile access, customer management, invoicing and inventory management. **Q: What type of customer support does Zuper offer?** A: They have 24/7 live support on their website. Additionally, there’s an online help center/knowledge base, support email ([info@zuper.co](mailto:info@zuper.co)) and phone number (1-888-718-7858). You can also submit a contact form on their website. **Q: Can you use Zuper on an Android phone?** A: Yes, Zuper is compatible with Android and iPhone devices. **Q: What preferences can I set on my account settings page?** A: On your account settings page, you can customize your default language, timezone, and branding preferences. **Q: How does Zuper ensure the security of my data?** A: Zuper complies with GDPR regulations to ensure customer information stays safe. For more info, check out the Data Processing Agreement on their website. ![Banner of Pricing guide for Zuper]() ## Pricing & Cost Details See the Price/User for the top field service management software… plus the most important considerations and questions to ask when shopping. See Pricing Details ## Head-to-Head Comparison ![Zuper Software Tool]() vs * [BlueFolder](https://www.selecthub.com/field-service-software/zuper-vs-bluefolder/) * [BuildOps](https://www.selecthub.com/field-service-software/zuper-vs-buildops/) * [CertainPath](https://www.selecthub.com/field-service-software/zuper-vs-serviceline/) * [Customer Factor](https://www.selecthub.com/field-service-software/zuper-vs-customer-factor/) * [Dataforma](https://www.selecthub.com/field-service-software/zuper-vs-dataforma/) * [Dynamics 365 Field Service](https://www.selecthub.com/field-service-software/zuper-vs-dynamics-365-field-service/) * [eci Bolt](https://www.selecthub.com/field-service-software/zuper-vs-eci-bolt/) * [Fergus](https://www.selecthub.com/field-service-software/zuper-vs-fergus/) * [Field Nation](https://www.selecthub.com/field-service-software/field-nation-vs-zuper/) * [FieldAware](https://www.selecthub.com/field-service-software/zuper-vs-fieldaware/) * [Fieldd](https://www.selecthub.com/field-service-software/zuper-vs-fieldd/) * [FieldEdge](https://www.selecthub.com/field-service-software/zuper-vs-fieldedge/) * [FieldPulse](https://www.selecthub.com/field-service-software/zuper-vs-fieldpulse/) * [FieldRoutes](https://www.selecthub.com/field-service-software/zuper-vs-fieldroutes/) * [Fluix](https://www.selecthub.com/field-service-software/zuper-vs-fluix/) * [GoCanvas](https://www.selecthub.com/field-service-software/zuper-vs-gocanvas/) * [GorillaDesk](https://www.selecthub.com/field-service-software/zuper-vs-gorilladesk/) * [GoSpotCheck](https://www.selecthub.com/field-service-software/zuper-vs-gospotcheck/) * [Housecall Pro](https://www.selecthub.com/field-service-software/housecall-pro-vs-zuper/) * [IFS Field Service Management](https://www.selecthub.com/field-service-software/zuper-vs-ifs-field-service-management/) * [Intuit Field Service Management](https://www.selecthub.com/field-service-software/zuper-vs-intuit-field-service-management/) * [iTrade](https://www.selecthub.com/field-service-software/zuper-vs-itrade/) * [Jobber](https://www.selecthub.com/field-service-software/jobber-vs-zuper/) * [jobi](https://www.selecthub.com/field-service-software/zuper-vs-jobi/) * [Kickserv](https://www.selecthub.com/field-service-software/zuper-vs-kickserv/) * [KloudGin](https://www.selecthub.com/field-service-software/zuper-vs-kloudgin/) * [mHelpDesk](https://www.selecthub.com/field-service-software/mhelpdesk-vs-zuper/) * [MobiWork](https://www.selecthub.com/field-service-software/zuper-vs-mobiwork/) * [Oracle Field Service](https://www.selecthub.com/field-service-software/zuper-vs-oracle-field-service/) * [RazorSync](https://www.selecthub.com/field-service-software/zuper-vs-razorsync/) * [ReachOut Suite](https://www.selecthub.com/field-service-software/zuper-vs-reachout-suite/) * [RealGreen](https://www.selecthub.com/field-service-software/zuper-vs-realgreen/) * [Salesforce Field Service](https://www.selecthub.com/field-service-software/zuper-vs-salesforce-field-service/) * [Sera](https://www.selecthub.com/field-service-software/zuper-vs-sera/) * [Service Autopilot](https://www.selecthub.com/field-service-software/zuper-vs-service-autopilot/) * [Service Fusion](https://www.selecthub.com/field-service-software/zuper-vs-service-fusion/) * [ServiceBench](https://www.selecthub.com/field-service-software/zuper-vs-servicebench/) * [ServiceBridge](https://www.selecthub.com/field-service-software/zuper-vs-servicebridge/) * [ServiceM8](https://www.selecthub.com/field-service-software/zuper-vs-servicem8/) * [ServiceMax](https://www.selecthub.com/field-service-software/zuper-vs-servicemax/) * [ServicePower](https://www.selecthub.com/field-service-software/zuper-vs-servicepower/) * [ServiceTitan](https://www.selecthub.com/field-service-software/servicetitan-vs-zuper/) * [ServiceTrade](https://www.selecthub.com/field-service-software/zuper-vs-servicetrade/) * [ServSuite](https://www.selecthub.com/field-service-software/zuper-vs-servsuite/) * [simPRO](https://www.selecthub.com/field-service-software/zuper-vs-simpro/) * [Smart Service](https://www.selecthub.com/field-service-software/zuper-vs-smart-service/) * [Successware](https://www.selecthub.com/field-service-software/zuper-vs-successware/) * [TrueContext](https://www.selecthub.com/field-service-software/zuper-vs-truecontext/) * [Workiz](https://www.selecthub.com/field-service-software/zuper-vs-workiz/) * [Zip Solutions](https://www.selecthub.com/field-service-software/zuper-vs-zip-solutions/) ## Awards Zuper stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() ## Pricing for Field Service Management Software ![Banner of Pricing guide for Field Service Management Software]() ## Similar Products Here are the most similar products to Zuper. [ ManageMart ](https://www.selecthub.com/p/field-service-software/managemart/) [ Kaze ](https://www.selecthub.com/p/field-service-software/kaze-so/) [ StreetSmart ](https://www.selecthub.com/p/field-service-software/streetsmart-software/) [ Orderry ](https://www.selecthub.com/p/field-service-software/orderry/) [ Optsy ](https://www.selecthub.com/p/field-service-software/optsy/) [ Comarch FSM ](https://www.selecthub.com/p/field-service-software/comarch-fsm/) [ Servgrow ](https://www.selecthub.com/p/field-service-software/servgrow/) [ SortScape ](https://www.selecthub.com/p/field-service-software/sortscape/) [ Dezide ](https://www.selecthub.com/p/field-service-software/dezide/) [ Workever ](https://www.selecthub.com/p/field-service-software/workever/) ## About the Contributors The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content. [ ](https://www.selecthub.com/author/olivia-edens/) Written by [Olivia Edens](https://www.selecthub.com/author/olivia-edens/) Technical Content Writer As a SelectHub Technical Writer, Olivia Edens loves helping readers navigate through the world of HR, payroll, field service, PSA, and time and attendance software. Olivia earned a B.A. in English from the University of Phoenix. When she's not researching or editing, she loves rewatching The Office, scootering around the city and taking her cat for a walk. Fun fact: In high school, she won an award for most ideas per minute. [See Full Bio](https://www.selecthub.com/author/olivia-edens/) [ ](https://www.selecthub.com/author/hunter-lowe/) Edited by [Hunter Lowe](https://www.selecthub.com/author/hunter-lowe/) Content Editor Hunter Lowe is a Content Editor, Writer and Market Analyst at SelectHub. His team covers categories that range from ERP and business intelligence to transportation and supply chain management. Hunter is an avid reader and Dungeons and Dragons addict who studied English and Creative Writing through college. In his free time, you'll likely find him devising new dungeons for his players to explore, checking out the latest video games, writing his next horror story or running around with his daughter. [See Full Bio](https://www.selecthub.com/author/hunter-lowe/) Your review has been submitted and should be visible within 24 hours. Review Title Pros Cons Overall feedback Your name Your job title Industry [Choose your main industry ](javascript:void%28%29) * [Accounting / CPA](javascript:void%28%29) * [Advertising](javascript:void%28%29) * [Aerospace & Defense](javascript:void%28%29) * [Agriculture](javascript:void%28%29) * [Apparel](javascript:void%28%29) * [Architecture](javascript:void%28%29) * [Auto Dealership](javascript:void%28%29) * [Automotive](javascript:void%28%29) * [Banking & Financial Services](javascript:void%28%29) * [Banking & Mortgage](javascript:void%28%29) * [Chemicals](javascript:void%28%29) * [Construction & Engineering](javascript:void%28%29) * [Construction / Contracting](javascript:void%28%29) * [Consulting](javascript:void%28%29) * [Consumer Products](javascript:void%28%29) * [Distribution](javascript:void%28%29) * [E-commerce](javascript:void%28%29) * [Education](javascript:void%28%29) * [Electronics](javascript:void%28%29) * [Energy & Utilities](javascript:void%28%29) * [Federal Government](javascript:void%28%29) * [Field Maintenance](javascript:void%28%29) * [Food & Beverage](javascript:void%28%29) * [Healthcare / Social Services](javascript:void%28%29) * [Hospitality / Gaming / Travel](javascript:void%28%29) * [Human Resources](javascript:void%28%29) * [Industrial Machinery](javascript:void%28%29) * [Information Technology & High Tech](javascript:void%28%29) * [Insurance](javascript:void%28%29) * [Legal](javascript:void%28%29) * [Maintenance / Field Service](javascript:void%28%29) * [Manufacturing](javascript:void%28%29) * [Marketing Services](javascript:void%28%29) * [Media & Communications / Entertainment](javascript:void%28%29) * [Mill Products](javascript:void%28%29) * [Mining / Metals](javascript:void%28%29) * [Mortgage](javascript:void%28%29) * [Non-Profit](javascript:void%28%29) * [Not Available](javascript:void%28%29) * [Oil & Gas](javascript:void%28%29) * [Other](javascript:void%28%29) * [Other Services](javascript:void%28%29) * [Payroll Provider](javascript:void%28%29) * [Pharmaceuticals](javascript:void%28%29) * [Professional Employer Organization](javascript:void%28%29) * [Professional Services](javascript:void%28%29) * [Property Management](javascript:void%28%29) * [Public Sector](javascript:void%28%29) * [Real Estate](javascript:void%28%29) * [Recruiting Agency](javascript:void%28%29) * [Religious Institutions](javascript:void%28%29) * [Retail](javascript:void%28%29) * [Sales & Marketing](javascript:void%28%29) * [Semiconductors](javascript:void%28%29) * [Software / IT](javascript:void%28%29) * [Sports and Recreation](javascript:void%28%29) * [Staffing Agency](javascript:void%28%29) * [State & Local Government](javascript:void%28%29) * [Telecommunications](javascript:void%28%29) * [Third-Party Administrator](javascript:void%28%29) * [Transportation & Logistics](javascript:void%28%29) * [Wholesale Distribution](javascript:void%28%29) Company Size [Choose your company size ](javascript:void%28%29) * [1 employee](javascript:void%28%29) * [2 to 9 employees](javascript:void%28%29) * [10 - 19 employees](javascript:void%28%29) * [20 - 49 employees](javascript:void%28%29) * [50 - 99 employees](javascript:void%28%29) * [100 - 499 employee](javascript:void%28%29) * [500 - 999 employees](javascript:void%28%29) * [1,000 - 2,499 employees](javascript:void%28%29) * [2,500 - 4,999 employees](javascript:void%28%29) * [5,000 - 9,999 employees](javascript:void%28%29) * [10,000 - 24,999 employees](javascript:void%28%29) * [25,000 - 49,999 employees](javascript:void%28%29) * [50,000 + employees](javascript:void%28%29) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Field Service Management", "item": "https://www.selecthub.com/category/field-service-management/" }, { "@type": "ListItem", "position": 3, "name": "Field Service Management Software", "item": "https://www.selecthub.com/c/field-service-software/" }, { "@type": "ListItem", "position": 4, "name": "Zuper" } ] } { "@context": "http://schema.org", "@type": "SoftwareApplication", "name": "Zuper", "description": "Zuper is a comprehensive solution designed to streamline field service management (FSM) tasks. Most people working in this industry aren’t behind a desk from 9 to 5, with a variety of job sites, schedules and responsibilities, Zuper equips technicians with mobile capabilities.It’s especially useful for industries like HVAC, plumbing and electrical services, where managing a remote workforce is key.The software offers significant benefits, including enhanced productivity, improved customer satisfaction and optimized resource allocation.Popular features of Zuper include real-time job tracking, a customer portal, automated scheduling and custom geofencing tags. These features help businesses manage their field operations more effectively by providing clear visibility into job statuses and workforce performance.Users generally like Zuper’s customer support and implementation process. Customizable workflows make it easier to adapt. You can use the mobile app offline, so work doesn’t stop if you have an unexpected Wi-Fi outage. However, some users found reporting outdated, and the mobile app can have a learning curve.Personally, I like the focus on bettering the customer experience with flexible payment options, ETA alerts, invoices that can be sent directly in a text and an outlet for them to provide feedback.As for pricing, Zuper usually falls in the mid-range, depending on user numbers and required features. They offer flexible payment options, whether you prefer monthly or annual plans, so you can scale things up as your business grows.According to their main website, they’ve saved users up to three hours per day. Let’s see how they do it! We’ve accessed their in-depth demo and combed through user reviews; check out our findings below.", "review": { "@type": "Review", "author": { "@type": "Person", "name": "Olivia Edens", "reviewBody": "Zuper is a comprehensive field service management solution that offers a detailed dashboard for effective oversight.While test-driving the demo, I initially thought the dashboard felt a bit overwhelming because there’s a lot of info in one place. However, while it may seem cluttered at first, it shows the details employees need without multiple tabs or spreadsheets (while also giving great transparency to managers).You can easily view your total jobs, with categories for in-progress, canceled, incomplete, completed and upcoming jobs.At the top of the dashboard, there's a customizable icon that allows you to select your desired date range and choose to view data for all teams or a specific one.To the right, you can monitor team availability, including total users, those on break, punched out for the day and those currently on the clock. Below this section, you'll find customer and coworker feedback represented by emojis, offering a quick snapshot of sentiments with options for happy, neutral, or unhappy responses.The left side of the dashboard displays the number of booked and scheduled jobs, and a pie chart illustrates job statuses at a glance for those who prefer visual data.The center of the dashboard highlights quote statuses like organized into drafts, accepted, declined, converted into invoices and awaiting responses. Below this, you'll find a summary of invoices categorized as pending, partially paid or paid.Additionally, the dashboard categorizes jobs by type, such as project management, manufacturing, installation services and residential services. You can quickly assess totals for new jobs, return visits, recurring tasks and one-off jobs.For managers, a leaderboard showcases employees based on the number of completed jobs.I felt like the job-creating process was straightforward and easy. Start by clicking the suitcase icon in the left-hand menu, which is the second option. This takes you to a list of all jobs, where you can see the job title, customer info, assigned employee or team, category, status and priority.To create a new job, click the \"Create a New Job\" button in the top right. You’ll be prompted to select either an existing customer or add a new one, after which you’ll proceed to enter job details. If you choose an existing client, their info—like address and phone number—will auto-populate.I liked that it shows the customer’s address on the map and connects right to Google Maps. On top of that, the estimates on how long a job will take are really helpful for planning out your day.Next, enter the job title, select its category and type, and choose a date and time slot. One thing that caught me off guard was the use of military time for the slots (like 18:30), but you'll get used to it quickly, and it won't slow you down.In the job details section, there's a text box for any specific information, such as access codes or special client requests, like “please don’t use the front door” or “park on the street.” You can also highlight important details to make sure they stand out. Next up, assign the job to yourself or another employee, then simply preview and save.What do users think of Zuper? Reading recent reviews, the consensus highlights its helpful and responsive implementation team. Most praise its automation features, integrations and scalability.In contrast, some users found the mobile app layout and settings menu difficult to navigate. One recent review also mentioned that time entry is limited to clocking in and out without adding specific minutes/hours for direct tasks.Zuper in ActionOverview:A popular furniture company that operates in over 60 countries struggled with delivery delays and negative installation experiences. They were losing revenue with a wave of frustrated customers.Challenges: Time consuming, manual scheduling and dispatching Lack of real-time visibility for deliveries Communication issues causing inconsistent information Human errors from handwritten service reports Scheduling conflicts and delaysSolutions: Streamlined job management for deliveries and installations Enabled real-time tracking Automated job assignments (with notes and customer details already included) Improved communication through centralized notificationsOverview:In another recent case study, a cleaning company in Austin was struggling with manual timesheets and paper processes, leading to inefficiencies and frequent payroll errors.Challenges: Payroll errors causing employee frustration and turnover Unable to accurately bill clients, resulting in revenue lossesSolutions: Automated time tracking for better accuracy Integrated invoicing based on actual hours worked at each client site" } }, "image": "https://cdn.selecthub.com/products/00254d816728ef385187c60b08cb5c10-9c3f9c6d52c250e7a99815d62063b95d/resources/normal/logo.png?1730915687", "aggregateRating": { "@type": "AggregateRating", "ratingValue": "94", "bestRating": "100", "worstRating": "1", "ratingCount": "137" }, "positiveNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Customer Support: Most users report having a positive customer service experience, specifically with implementation, customization and response times. Availability can make or break customer support effectiveness. Zuper seems to go the extra mile, with a recent review saying their support team makes time for weekly meetings." }, { "@type": "ListItem", "position": 2, "name": "Scheduling Flexibility: Users enjoy the ease and flexibility of scheduling appointments. For instance, one user shared how they could arrange for a technician to come to a customer's house for a repair and then book a follow-up appointment for a different service the very next day, all using the same platform." }, { "@type": "ListItem", "position": 3, "name": "Real-Time Tracking: The real-time tracking feature is a hit because it lets users monitor their technicians in the field. This ability gives them insight into how things are going and helps make sure services are delivered on time." } ] }, "negativeNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Complex Customization: A few recent reviews mention needing customer support to navigate customization. For example, some find it challenging to create custom fields or reports that align with their unique processes." }, { "@type": "ListItem", "position": 2, "name": "Mobile App Issues: Some users have experienced slow performance, glitches, or difficulty accessing certain features." }, { "@type": "ListItem", "position": 3, "name": "Occasional Bugs: A handful of reviews mentioned minor data transfer bugs." } ] }, "applicationCategory": "Field Service Management Software" } ```