[Home](https://www.selecthub.com/) \> [Field Service Management](https://www.selecthub.com/category/field-service-management/) \> [Field Service Management Software](https://www.selecthub.com/c/field-service-software/) \> ServiceMax Categories: * [Field Service Management Software](https://www.selecthub.com/c/field-service-software/) * [Dispatch Software](https://www.selecthub.com/c/dispatch-software/) * [...](#) ## What Is ServiceMax? **Industry Specialties:** Serves all industries ServiceMax is an enterprise-grade solution designed for field technicians and back-office managers to help manage essential tasks such as job scheduling, inventory management, onboarding, employee routing and more. It addresses key issues in the field service industry for businesses of any size and scope. It’s cloud-based, so it is deliverable across several platforms, including cell phones, tablets, desktop computers or embedded devices. It is designed to integrate into new or pre-existing IT infrastructures in medical, education, energy, manufacturing, mining and utilities. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=Field+Service+Management+Software&product%5Fname=ServiceMax&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Ffield-service-software%2Fservicemax%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F72da7fd6d1302c0a159f6436d01e9eb0-f4148d4cb3692d131b147b9b3d42ec90%2Fresources%2Fnormal%2Flogo.png%3F1693316235) [Contributors](#view-contributors) ![Jason Keller]() Written by Jason Keller Technical Content Writer [Read Bio ](https://www.selecthub.com/author/jason-keller/) ![Kim O'Shaughnessy]() Edited by Kim O'Shaughnessy Content Editor [Read Bio ](https://www.selecthub.com/author/kim-oshaughnessy/) User Sentiment i ![User satisfaction level icon: good]() Based on 96 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #4 ServiceMax is ranked #4 on the top 10 Field Service Management Software leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report. [Get the Report Now ](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=field-service-software&product%5Fslug=servicemax&page%5Ftype=product&slug=servicemax&product%5Fname=ServiceMax&category=Field+Service+Management+Software&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Ffield-service-software%2Fservicemax%2F) ## ServiceMax Pricing Based on our most recent analysis, ServiceMax pricing starts at $59 (Per User, Monthly). [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=Field+Service+Management+Software&product%5Fname=ServiceMax&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Ffield-service-software%2Fservicemax%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F72da7fd6d1302c0a159f6436d01e9eb0-f4148d4cb3692d131b147b9b3d42ec90%2Fresources%2Fnormal%2Flogo.png%3F1693316235&price=2) Price $ $ $ $ $ i Starting From $59 Pricing Model Per User, Monthly Free Trial No ## Training Resources ServiceMax is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for ServiceMax: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## ServiceMax Benefits and Insights Why use ServiceMax? ### Key differentiators & advantages of ServiceMax * **Replace Pen-and-Paper:** Old, inefficient systems for field service management (such as pen-and-paper management) are made obsolete by management products. They can help automate tasks and take a significant load off of back-office managers. * **Built on Salesforce Chatter:** This product takes advantage of Salesforce’s robust messaging and communication platforms. Technicians can utilize picture sharing and instant messaging features to communicate with not only each other, but with home-base officials and managers. * **Improve Customer Satisfaction:** The software is capable of matching the right tech with the right job based on a number of factors including skill-level, location, schedule, aptitude and more. This way customers receive quick and efficient help. * **Net Return Customers:** When customers have their needs met, they often return to a user’s business when future needs arise. Field service software helps users keep in constant communication with their customers. * **Run Anywhere:** With a cloud-based delivery system, the app can run anywhere at anytime, even offline. Users can equip their team with a myriad of devices to help them stay focused and connected in the field. * **Tackle Critical Issues:** The system provides rapid notifications for mission-critical issues, be it low inventory stock of a technician requiring additional services in the field. By handling critical issues before they arise or as they happen, business processes can be optimized and customer satisfaction can be bolstered ### Industry Expertise ServiceMax is a recognized leader in the field service industry. Not only do they serve clients in traditional field service roles like maintenance and construction, but they also serve the medical, IT, mining, energy and utilities industries as well. Major customers of ServiceMax include Topcon, Kinetico, Compac, Sony, Tyco, Elekta, Lumenis, Baker and Hughe and more. ## ServiceMax Reviews Based on our most recent analysis, ServiceMax reviews indicate a 'good' User Satisfaction Rating of 79% based on 96 user reviews from 4 recognized software review sites. ![User satisfaction level icon: good]() 96 reviews 79% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of ServiceMax reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Streamlined Work Order Management:** ServiceMax shines in its ability to efficiently manage work orders, encompassing scheduling, dispatch, parts logistics, and real-time updates, ensuring technicians have the necessary information at their fingertips. * **Enhanced Technician Productivity:** Mobile access empowers technicians with tools to view work orders, access customer information, and document service details, ultimately boosting productivity and first-time fix rates. * **Improved Customer Satisfaction:** Features like appointment scheduling, real-time service updates, and self-service portals contribute to a better customer experience, fostering loyalty and positive feedback. * **Data-Driven Insights:** ServiceMax facilitates data collection and analysis, enabling businesses to gain valuable insights into field service operations, identify trends, and make informed decisions for continuous improvement. * **Scalability and Flexibility:** The platform's scalability allows it to adapt to the evolving needs of businesses, accommodating growth and changing requirements with ease. #### Cons * **Customization Challenges:** The platform's rigidity can make tailoring it to specific workflows or unique business requirements a hurdle, especially for organizations with intricate service processes or industry-specific needs. * **Usability Concerns:** Navigating the interface and accessing key features can feel cumbersome due to the platform's complexity, potentially hindering user adoption and productivity, particularly for technicians in the field who require a streamlined experience. * **Integration Complexities:** Connecting ServiceMax with existing enterprise systems or third-party applications can pose integration challenges, requiring additional development effort or specialized expertise to ensure seamless data flow and process synchronization. #### Researcher's Summary: ServiceMax, a field service management software, has garnered positive feedback for its user-friendly interface, scalability to accommodate growing businesses, and adaptability to various industries. Users appreciate the comprehensive overview it provides of customers, assets, and inventory, enabling efficient management and automation of field service processes. The software's ability to track work orders in real-time, ensuring timely completion, has been a significant advantage for many businesses. Additionally, ServiceMax's mobile app empowers field technicians with access to crucial information and tools, enhancing their productivity and responsiveness. However, some users have expressed concerns about the software's cost and its limited integration capabilities with other systems. These limitations can pose challenges for businesses with complex IT ecosystems or budget constraints. Despite these drawbacks, ServiceMax remains a popular choice for companies seeking to optimize their field service operations. Its strengths in providing real-time visibility, improving technician efficiency, and enhancing customer satisfaction make it a valuable tool for businesses of all sizes. The software's ability to track key performance metrics, such as first-time fix rates and technician utilization, allows companies to identify areas for improvement and make data-driven decisions. ServiceMax is particularly well-suited for asset-centric industries, such as manufacturing, utilities, and healthcare, where managing and maintaining equipment is critical. Its features for tracking spare parts, managing work orders, and scheduling preventive maintenance align well with the needs of these industries. The software's mobile capabilities, including offline access, ensure that technicians can work effectively even in remote locations with limited connectivity. Overall, ServiceMax offers a robust and versatile solution for companies looking to streamline their field service operations and improve customer satisfaction. ## Key Features * **Makes technicians 23% more productive:** ServiceMax’s cloud-based delivery helps technicians and field service software increase their productivity by as much as 23%. Colloquially, recent studies show that it can also increase customer satisfaction by as much as 20%. * **IoT Management:** The internet of things (IoT) can greatly augment the field service experience, and ServiceMax comes equipped with features to handle real-time data from IoT devices. These tools help managers and technicians to get to them before they reach a point of failure. IoT integrations can also increase service revenue by 25% and improve uptime by 12% in ServiceMax studies. * **Work Order Management:** Leveraging a 23% productivity bump, the product’s work order management system is robust and equipped to handle work orders from numerous sources. It offers customer self-service, automated scheduling and a salesforce CRM integration to make receiving orders, scheduling techs and assessing customer data a breeze. * **Real-Time Scheduling and Dispatch:** Scheduling and dispatching technicians is a monumental task, but with real-time scheduling, dispatch and optimization users can automate these tedious tasks. The system takes into account a number of different factors, including job location, technician skill level and prior job commitments. It can then automatically dispatch the proper tech and optimize his or her route to save time and wear on their vehicle. * **Mobile Technician Enablement:** Field workers will never be out of sync with their back-office managers. The app can run on numerous devices and connect to home-base easily. This gives techs access to schematics, important data points, maps and tutorials. * **Contractor Management:** With over 20% of the field service workforce predicted to be contractors by 2020, ServiceMax seamlessly integrates contractors into its payment and scheduling system, enabling a hybrid field service workforce. * **Built-In Analytics:** The app measures a user’s bottom line and key performance indicators (KPIs). It capitalizes on metrics like SLA achievement, contract leakage, engineer utilization and many more. These metrics are then displayed in intuitive dashboards and reports. ## Limitations Some of the product limitations include: * The application provides a full-suite field service management solution, but the UI is very complex * Dispatch console functionality isn’t user friendly * Few of the customization and configuration features require manual implementation * It’s a cloud-based solution and doesn’t offer on-premise installation * The solution doesn’t allow technicians to fill any forms related to inspections, checklists, safety or regulatory forms ## Suite Support _mail\_outline_Email: Email support is not available at this time. Instead, users should visit the help portal and utilize the resource library. _phone_Phone: To gain phone support, US customers should call 1-800-756-4960\. Customers in other locations should visit the ServiceMax community kitchen and scroll to the bottom of the page to locate their specific region’s call number. _school_Training: ServiceMax has a number of training options, namely its expansive resource library of videos and documentation for its product. In addition to a resource library, the company offers a “field service university” program — two courses that culminate in a certification exam. The exam costs $2,200 per-person. _local\_offer_Tickets: There is a ticketing option for the product, though it is hidden behind a customer login portal.Turnaround time is unknown. ## Cost of Ownership | License/Subscription Cost | Recurring subscription-based model: monthly fee with a minimum number of users, based on the version selected: ServiceMax Express or ServiceMax Enterprise Includes basic setup fees, plus customized implementation support and ongoing training workshops | | ------------------------------------------------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Maintenance Cost | Regular maintenance releases and upgrades are included in the monthly fees and require no onsite IT support or installation | | Installation/Implementation Cost | Included in the subscription cost | | Customization Cost | Cost varies depending on the type of features/functionalities added-on for developing or enhancing an existing product feature or module | | Data Migration Cost/Change Management/Upfront Switching Cost | Dependent on the type of existing software, the amount of data to be migrated, availability of migration tools, complexity of the data fields, etc. | | Recurring/Renewal Costs | Recurring subscription fees typically include maintenance, monitoring, upgrades, training and support to the end-user | ![Banner of Pricing guide for ServiceMax]() ## Pricing & Cost Details Includes Price/User and Minimum Commitment Terms for ServiceMax See ServiceMax Pricing Details ## Compare Field Service Management Software These are the top products most often compared. Generating Scorecard... Compare to ServiceMax You can choose 4 products to compare [ IFS Field Service Management ](https://www.selecthub.com/p/field-service-software/ifs-field-service-management/) [ Oracle Field Service ](https://www.selecthub.com/p/field-service-software/oracle-field-service/) [ Salesforce Field Service ](https://www.selecthub.com/p/field-service-software/salesforce-field-service/) [ Dynamics 365 Field Service ](https://www.selecthub.com/p/field-service-software/dynamics-365-field-service/) [ ServiceTitan ](https://www.selecthub.com/p/field-service-software/servicetitan/) [ simPRO ](https://www.selecthub.com/p/field-service-software/simpro/) [ ServicePower ](https://www.selecthub.com/p/field-service-software/servicepower/) [ mHelpDesk ](https://www.selecthub.com/p/field-service-software/mhelpdesk/) [ Service Fusion ](https://www.selecthub.com/p/field-service-software/service-fusion/) Generating Scorecard... Compare to ServiceMax ## Head-to-Head Comparison ![ServiceMax Software Tool]() vs * [BlueFolder](https://www.selecthub.com/field-service-software/servicemax-vs-bluefolder/) * [BuildOps](https://www.selecthub.com/field-service-software/servicemax-vs-buildops/) * [CertainPath](https://www.selecthub.com/field-service-software/servicemax-vs-serviceline/) * [Customer Factor](https://www.selecthub.com/field-service-software/customer-factor-vs-servicemax/) * [Dataforma](https://www.selecthub.com/field-service-software/servicemax-vs-dataforma/) * [Dynamics 365 Field Service](https://www.selecthub.com/field-service-software/servicemax-vs-dynamics-365-field-service/) * [eci Bolt](https://www.selecthub.com/field-service-software/servicemax-vs-eci-bolt/) * [Fergus](https://www.selecthub.com/field-service-software/fergus-vs-servicemax/) * [Field Nation](https://www.selecthub.com/field-service-software/field-nation-vs-servicemax/) * [FieldAware](https://www.selecthub.com/field-service-software/servicemax-vs-fieldaware/) * [Fieldd](https://www.selecthub.com/field-service-software/servicemax-vs-fieldd/) * [FieldEdge](https://www.selecthub.com/field-service-software/fieldedge-vs-servicemax/) * [FieldPulse](https://www.selecthub.com/field-service-software/servicemax-vs-fieldpulse/) * [FieldRoutes](https://www.selecthub.com/field-service-software/servicemax-vs-fieldroutes/) * [Fluix](https://www.selecthub.com/field-service-software/servicemax-vs-fluix/) * [GoCanvas](https://www.selecthub.com/field-service-software/gocanvas-vs-servicemax/) * [GorillaDesk](https://www.selecthub.com/field-service-software/servicemax-vs-gorilladesk/) * [GoSpotCheck](https://www.selecthub.com/field-service-software/servicemax-vs-gospotcheck/) * [Housecall Pro](https://www.selecthub.com/field-service-software/housecall-pro-vs-servicemax/) * [IFS Field Service Management](https://www.selecthub.com/field-service-software/servicemax-vs-ifs-field-service-management/) * [Intuit Field Service Management](https://www.selecthub.com/field-service-software/servicemax-vs-intuit-field-service-management/) * [iTrade](https://www.selecthub.com/field-service-software/servicemax-vs-itrade/) * [Jobber](https://www.selecthub.com/field-service-software/jobber-vs-servicemax/) * [jobi](https://www.selecthub.com/field-service-software/servicemax-vs-jobi/) * [Kickserv](https://www.selecthub.com/field-service-software/servicemax-vs-kickserv/) * [KloudGin](https://www.selecthub.com/field-service-software/servicemax-vs-kloudgin/) * [mHelpDesk](https://www.selecthub.com/field-service-software/mhelpdesk-vs-servicemax/) * [MobiWork](https://www.selecthub.com/field-service-software/servicemax-vs-mobiwork/) * [Oracle Field Service](https://www.selecthub.com/field-service-software/servicemax-vs-oracle-field-service/) * [RazorSync](https://www.selecthub.com/field-service-software/razorsync-vs-servicemax/) * [ReachOut Suite](https://www.selecthub.com/field-service-software/servicemax-vs-reachout-suite/) * [RealGreen](https://www.selecthub.com/field-service-software/servicemax-vs-realgreen/) * [Salesforce Field Service](https://www.selecthub.com/field-service-software/servicemax-vs-salesforce-field-service/) * [Sera](https://www.selecthub.com/field-service-software/sera-vs-servicemax/) * [Service Autopilot](https://www.selecthub.com/field-service-software/service-autopilot-vs-servicemax/) * [Service Fusion](https://www.selecthub.com/field-service-software/service-fusion-vs-servicemax/) * [ServiceBench](https://www.selecthub.com/field-service-software/servicebench-vs-servicemax/) * [ServiceBridge](https://www.selecthub.com/field-service-software/servicemax-vs-servicebridge/) * [ServiceM8](https://www.selecthub.com/field-service-software/servicemax-vs-servicem8/) * [ServicePower](https://www.selecthub.com/field-service-software/servicemax-vs-servicepower/) * [ServiceTitan](https://www.selecthub.com/field-service-software/servicetitan-vs-servicemax/) * [ServiceTrade](https://www.selecthub.com/field-service-software/servicemax-vs-servicetrade/) * [ServSuite](https://www.selecthub.com/field-service-software/servsuite-vs-servicemax/) * [simPRO](https://www.selecthub.com/field-service-software/servicemax-vs-simpro/) * [Smart Service](https://www.selecthub.com/field-service-software/servicemax-vs-smart-service/) * [Successware](https://www.selecthub.com/field-service-software/servicemax-vs-successware/) * [TrueContext](https://www.selecthub.com/field-service-software/servicemax-vs-truecontext/) * [Workiz](https://www.selecthub.com/field-service-software/servicemax-vs-workiz/) * [Zip Solutions](https://www.selecthub.com/field-service-software/servicemax-vs-zip-solutions/) * [Zuper](https://www.selecthub.com/field-service-software/zuper-vs-servicemax/) ## Awards SelectHub research analysts have evaluated ServiceMax and concluded it earns best-in-class honors for Dispatching, Mobile Capabilities and Scheduling. ![Dispatching Award]() ![Mobile Capabilities Award]() ![Scheduling Award]() ## Relevant Articles [ServiceMax Competitors & Alternatives ](https://www.selecthub.com/field-service-management/servicemax-competitors/) [Best Work Order Software ](https://www.selecthub.com/cmms/finding-best-work-order-management-software/) ## Pricing for Field Service Management Software ![Banner of Pricing guide for Field Service Management Software]() ## Similar Products Here are the most similar products to ServiceMax. [ Kirona ](https://www.selecthub.com/p/field-service-software/kirona/) [ Total Office Manager ](https://www.selecthub.com/p/field-service-software/total-office-manager/) [ ManageMart ](https://www.selecthub.com/p/field-service-software/managemart/) [ Kaze ](https://www.selecthub.com/p/field-service-software/kaze-so/) [ StreetSmart ](https://www.selecthub.com/p/field-service-software/streetsmart-software/) [ OntheGo ](https://www.selecthub.com/p/field-service-software/onthego-ai/) [ serviceminder.io ](https://www.selecthub.com/p/field-service-software/serviceminder-io/) [ Optsy ](https://www.selecthub.com/p/field-service-software/optsy/) [ Orderry ](https://www.selecthub.com/p/field-service-software/orderry/) [ Planado ](https://www.selecthub.com/p/field-service-software/planado/) ## About the Contributors The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content. [ ](https://www.selecthub.com/author/jason-keller/) Written by [Jason Keller](https://www.selecthub.com/author/jason-keller/) Technical Content Writer Jason Keller is a Market Analyst and Content Editor at SelectHub who writes content on Electronic Medical Record (EMR), Electronic Health Record (EHR) and Marketing Automation Software. He studied journalism at the University of Northern Colorado, and in his free time likes reading and writing creatively, listening to music, hiking and hanging out with his dogs. [See Full Bio](https://www.selecthub.com/author/jason-keller/) [ ](https://www.selecthub.com/author/kim-oshaughnessy/) Edited by [Kim O'Shaughnessy](https://www.selecthub.com/author/kim-oshaughnessy/) Content Editor Kim is a digital content editor, having edited and managed content for over 40 different software categories. She discovered her zeal for writing while earning her BA in Communications at the University of Michigan. Kim enjoys working on any project that offers a creative outlet, and you can often find her blogging about video games in her spare time. If someone manages to pry her away from the game controller, she also enjoys spending time with family and friends. [See Full Bio](https://www.selecthub.com/author/kim-oshaughnessy/) Your review has been submitted and should be visible within 24 hours. Review Title Pros Cons Overall feedback Your name Your job title Industry [Choose your main industry ](javascript:void%28%29) * [Accounting / CPA](javascript:void%28%29) * [Advertising](javascript:void%28%29) * [Aerospace & Defense](javascript:void%28%29) * [Agriculture](javascript:void%28%29) * [Apparel](javascript:void%28%29) * [Architecture](javascript:void%28%29) * [Auto Dealership](javascript:void%28%29) * [Automotive](javascript:void%28%29) * [Banking & Financial Services](javascript:void%28%29) * [Banking & Mortgage](javascript:void%28%29) * [Chemicals](javascript:void%28%29) * [Construction & Engineering](javascript:void%28%29) * [Construction / Contracting](javascript:void%28%29) * [Consulting](javascript:void%28%29) * [Consumer Products](javascript:void%28%29) * [Distribution](javascript:void%28%29) * [E-commerce](javascript:void%28%29) * [Education](javascript:void%28%29) * [Electronics](javascript:void%28%29) * [Energy & Utilities](javascript:void%28%29) * [Federal Government](javascript:void%28%29) * [Field Maintenance](javascript:void%28%29) * [Food & Beverage](javascript:void%28%29) * [Healthcare / Social Services](javascript:void%28%29) * [Hospitality / Gaming / Travel](javascript:void%28%29) * [Human Resources](javascript:void%28%29) * [Industrial Machinery](javascript:void%28%29) * [Information Technology & High Tech](javascript:void%28%29) * [Insurance](javascript:void%28%29) * [Legal](javascript:void%28%29) * [Maintenance / Field Service](javascript:void%28%29) * [Manufacturing](javascript:void%28%29) * [Marketing Services](javascript:void%28%29) * [Media & Communications / Entertainment](javascript:void%28%29) * [Mill Products](javascript:void%28%29) * [Mining / Metals](javascript:void%28%29) * [Mortgage](javascript:void%28%29) * [Non-Profit](javascript:void%28%29) * [Not Available](javascript:void%28%29) * [Oil & Gas](javascript:void%28%29) * [Other](javascript:void%28%29) * [Other Services](javascript:void%28%29) * [Payroll Provider](javascript:void%28%29) * [Pharmaceuticals](javascript:void%28%29) * [Professional Employer Organization](javascript:void%28%29) * [Professional Services](javascript:void%28%29) * [Property Management](javascript:void%28%29) * [Public Sector](javascript:void%28%29) * [Real Estate](javascript:void%28%29) * [Recruiting Agency](javascript:void%28%29) * [Religious Institutions](javascript:void%28%29) * [Retail](javascript:void%28%29) * [Sales & Marketing](javascript:void%28%29) * [Semiconductors](javascript:void%28%29) * [Software / IT](javascript:void%28%29) * [Sports and Recreation](javascript:void%28%29) * [Staffing Agency](javascript:void%28%29) * [State & Local Government](javascript:void%28%29) * [Telecommunications](javascript:void%28%29) * [Third-Party Administrator](javascript:void%28%29) * [Transportation & Logistics](javascript:void%28%29) * [Wholesale Distribution](javascript:void%28%29) Company Size [Choose your company size ](javascript:void%28%29) * [1 employee](javascript:void%28%29) * [2 to 9 employees](javascript:void%28%29) * [10 - 19 employees](javascript:void%28%29) * [20 - 49 employees](javascript:void%28%29) * [50 - 99 employees](javascript:void%28%29) * [100 - 499 employee](javascript:void%28%29) * [500 - 999 employees](javascript:void%28%29) * [1,000 - 2,499 employees](javascript:void%28%29) * [2,500 - 4,999 employees](javascript:void%28%29) * [5,000 - 9,999 employees](javascript:void%28%29) * [10,000 - 24,999 employees](javascript:void%28%29) * [25,000 - 49,999 employees](javascript:void%28%29) * [50,000 + employees](javascript:void%28%29) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Field Service Management", "item": "https://www.selecthub.com/category/field-service-management/" }, { "@type": "ListItem", "position": 3, "name": "Field Service Management Software", "item": "https://www.selecthub.com/c/field-service-software/" }, { "@type": "ListItem", "position": 4, "name": "ServiceMax" } ] } { "@context": "http://schema.org", "@type": "SoftwareApplication", "name": "ServiceMax", "description": "ServiceMax is an enterprise-grade solution designed for field technicians and back-office managers to help manage essential tasks such as job scheduling, inventory management, onboarding, employee routing and more. It addresses key issues in the field service industry for businesses of any size and scope. It’s cloud-based, so it is deliverable across several platforms, including cell phones, tablets, desktop computers or embedded devices. It is designed to integrate into new or pre-existing IT infrastructures in medical, education, energy, manufacturing, mining and utilities.", "review": { "@type": "Review","reviewRating": { "@type": "Rating", "ratingValue": 87, "bestRating": 100 }, "author": { "@type": "Person", "name": "Jason Keller", "reviewBody": "ServiceMax, a field service management software, has garnered positive feedback for its user-friendly interface, scalability to accommodate growing businesses, and adaptability to various industries. Users appreciate the comprehensive overview it provides of customers, assets, and inventory, enabling efficient management and automation of field service processes. The software's ability to track work orders in real-time, ensuring timely completion, has been a significant advantage for many businesses. Additionally, ServiceMax's mobile app empowers field technicians with access to crucial information and tools, enhancing their productivity and responsiveness. However, some users have expressed concerns about the software's cost and its limited integration capabilities with other systems. These limitations can pose challenges for businesses with complex IT ecosystems or budget constraints. Despite these drawbacks, ServiceMax remains a popular choice for companies seeking to optimize their field service operations. Its strengths in providing real-time visibility, improving technician efficiency, and enhancing customer satisfaction make it a valuable tool for businesses of all sizes. The software's ability to track key performance metrics, such as first-time fix rates and technician utilization, allows companies to identify areas for improvement and make data-driven decisions. ServiceMax is particularly well-suited for asset-centric industries, such as manufacturing, utilities, and healthcare, where managing and maintaining equipment is critical. Its features for tracking spare parts, managing work orders, and scheduling preventive maintenance align well with the needs of these industries. The software's mobile capabilities, including offline access, ensure that technicians can work effectively even in remote locations with limited connectivity. Overall, ServiceMax offers a robust and versatile solution for companies looking to streamline their field service operations and improve customer satisfaction." } }, "image": "https://cdn.selecthub.com/products/72da7fd6d1302c0a159f6436d01e9eb0-f4148d4cb3692d131b147b9b3d42ec90/resources/normal/logo.png?1693316235", "aggregateRating": { "@type": "AggregateRating", "ratingValue": "79", "bestRating": "100", "worstRating": "1", "ratingCount": "96" }, "offers": { "@type": "Offer", "priceSpecification": { "@type": "priceSpecification", "price": "59", "priceCurrency": "USD" } }, "positiveNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Streamlined Work Order Management: ServiceMax shines in its ability to efficiently manage work orders, encompassing scheduling, dispatch, parts logistics, and real-time updates, ensuring technicians have the necessary information at their fingertips." }, { "@type": "ListItem", "position": 2, "name": "Enhanced Technician Productivity: Mobile access empowers technicians with tools to view work orders, access customer information, and document service details, ultimately boosting productivity and first-time fix rates." }, { "@type": "ListItem", "position": 3, "name": "Improved Customer Satisfaction: Features like appointment scheduling, real-time service updates, and self-service portals contribute to a better customer experience, fostering loyalty and positive feedback." } ] }, "negativeNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Customization Challenges: The platform's rigidity can make tailoring it to specific workflows or unique business requirements a hurdle, especially for organizations with intricate service processes or industry-specific needs." }, { "@type": "ListItem", "position": 2, "name": "Usability Concerns: Navigating the interface and accessing key features can feel cumbersome due to the platform's complexity, potentially hindering user adoption and productivity, particularly for technicians in the field who require a streamlined experience." }, { "@type": "ListItem", "position": 3, "name": "Integration Complexities: Connecting ServiceMax with existing enterprise systems or third-party applications can pose integration challenges, requiring additional development effort or specialized expertise to ensure seamless data flow and process synchronization." } ] }, "applicationCategory": "Field Service Management Software" } ```