[Home](https://www.selecthub.com/) \> [Enterprise Reporting](https://www.selecthub.com/category/enterprise-reporting/) \> [Enterprise Reporting Software](https://www.selecthub.com/c/enterprise-reporting-system/) \> Zendesk Explore Categories: * [Enterprise Reporting Software](https://www.selecthub.com/c/enterprise-reporting-system/) * [...](#) ## What Is Zendesk Explore? **Industry Specialties:** Serves all industries Zendesk Explore is an analytics solution that provides customer behavior and agent performance metrics for reporting and analytics. It enhances the existing Zendesk support suite’s capabilities through pre-built and custom visualizations, enabling deep-dive analysis of customer support data through filters. Reports can be shared with others across the organization on a one-off or recurring basis through automated email delivery configuration. Explore Lite provides view-only access to pre-built dashboards and is available with all versions of the support suite. Though it is included in the Professional plan also, live dashboards and advanced sharing capabilities are provided only with the Enterprise version. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=Enterprise+Reporting+Software&product%5Fname=Zendesk%2BExplore&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fenterprise-reporting-system%2Fzendesk-explore%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2Fb4944963b5c83d545c3d3022bcf03282-b702965f7ced2b7fd7b2b1fc67ff8634%2Fresources%2Fnormal%2Flogo.png%3F1693316993) User Sentiment i ![User satisfaction level icon: good]() Based on 16 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #7 Zendesk Explore is ranked #7 in the Enterprise Reporting Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report. [Get the Report Now ](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=enterprise-reporting-system&product%5Fslug=zendesk-explore&page%5Ftype=product&slug=zendesk-explore&product%5Fname=Zendesk+Explore&category=Enterprise+Reporting+Software&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fenterprise-reporting-system%2Fzendesk-explore%2F) ## Zendesk Explore Pricing Based on our most recent analysis, Zendesk Explore pricing starts at $25 (Monthly). [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=Enterprise+Reporting+Software&product%5Fname=Zendesk%2BExplore&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fenterprise-reporting-system%2Fzendesk-explore%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2Fb4944963b5c83d545c3d3022bcf03282-b702965f7ced2b7fd7b2b1fc67ff8634%2Fresources%2Fnormal%2Flogo.png%3F1693316993&price=2) Price $ $ $ $ $ i Starting From $25 Pricing Model Monthly Free Trial Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Zendesk+Explore&category=Enterprise+Reporting+Software&product%5Flogo=https://cdn.selecthub.com/products/b4944963b5c83d545c3d3022bcf03282-b702965f7ced2b7fd7b2b1fc67ff8634/resources/normal/logo.png?1693316993) ## Training Resources Zendesk Explore is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for Zendesk Explore: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## Zendesk Explore Benefits and Insights Why use Zendesk Explore? ### Key differentiators & advantages of Zendesk Explore * **Maximize ROI:** Drive client outreach and build long-lasting customer relationships by analyzing the latest support insights as they are generated. Boost productivity and achieve team goals by introducing data-driven improvements. * **Analyze Key Metrics:** Collect and analyze all essential data — from the Chat, Support, Guide and Talk modules — in one place. Displays chat metrics in real time — queued as well as active chats, number of agents online and average wait times. View a breakdown of information on calls, voicemail transcriptions, recordings, text messages and phone numbers. Browse tickets — new, open, pending, on-hold and resolved — and monitor customer satisfaction ratings. Real-time shareable reports are available with the Enterprise version only. * **Self-Service Reporting:** Find answers to data-related questions through pre-built and custom dashboards and reports, irrespective of technical skills. Create custom metrics and visualizations, such as heat maps, through simple point-and-click actions. * **Share Insights:** Collaborate on data trends by sharing dashboards and reports with others through scheduled email delivery. Export individual queries in Excel, PDF, CSV and image formats, or share dashboards with anyone through a public or password-protected URL. * **Data Security:** Secure clients’ business information by restricting team access through role-based permissions. Maintains data integrity by allowing baseline “no-access” permissions for all bulk-imported accounts, enabling manual configuration for selected individual access. ### Industry Expertise The vendor provides customer analytics to clients in diverse industries across the world. These include education, financial services, government, healthcare, manufacturing, media, retail, software and communications. ## Zendesk Explore Reviews Based on our most recent analysis, Zendesk Explore reviews indicate a 'good' User Satisfaction Rating of 76% based on 16 user reviews from 2 recognized software review sites. ![User satisfaction level icon: good]() 16 reviews 76% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of Zendesk Explore reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Depth of Reporting:** Offers comprehensive and detailed reports that provide robust operational insights tailored for enterprise needs. * **Performance Tracking:** Effectively monitors ticket flow, agent performance, and customer satisfaction, facilitating informed decision-making. * **Data Visualization:** Features advanced data visualization capabilities that help users interpret and present complex data seamlessly. * **Integration Capabilities:** Seamlessly integrates with various tools and platforms, enhancing overall business productivity and workflow efficiency. * **Value for Price:** Competitively priced at $9.00, it delivers strong value in business and productivity contexts, making it a cost-effective choice for enterprises. #### Cons * **Limited Customization:** Customization options are restricted depending on the subscription plan. * **Complex Report Creation:** Users find the process of creating reports to be unnecessarily complicated. * **Exporting Challenges:** Exporting reports can be difficult, hindering data sharing. * **Flexibility Issues:** The platform lacks the necessary flexibility for diverse enterprise reporting needs. * **Steep Learning Curve:** Advanced features require significant time to master, making it less accessible for some users. #### Researcher's Summary: Ready to dive deep with Zendesk Explore, or are you staying on the surface? Over the past year, user reviews have been largely positive, praising its robust reporting and analytics capabilities that cater exceptionally well to enterprise-level needs. Users love the depth of insights Zendesk Explore offers, enabling granular analysis of critical metrics like ticket response times, customer satisfaction ratings, and knowledge base activity. The platform’s customizable dashboards and prebuilt reports make data visualization accessible without requiring extensive coding skills, setting it apart from similar tools like Tableau and Power BI. However, it’s not all smooth sailing. Some users have pointed out that the speed of dashboard updates can lag, which can be frustrating when quick insights are needed. Additionally, the platform’s complexity poses a steep learning curve for newcomers, potentially making onboarding a hassle. While there are customization options available, they might be limited depending on the plan, which can restrict larger organizations from creating tailor-made solutions. These weaknesses, though notable, are often outweighed by the comprehensive analytics capabilities that Zendesk Explore provides. Despite these challenges, Zendesk Explore continues to receive high marks, especially from larger enterprises that demand advanced analytics and reporting tools. Its ability to deliver detailed operational insights is crucial for organizations looking to optimize their customer service processes and make data-driven decisions. For businesses that prioritize depth of analysis and have the resources to navigate its complexity, Zendesk Explore is an excellent choice for enterprise reporting and analytics needs. ## Key Features * **Role-Based Privileges:** Manage dashboard delivery schedules and change default formatting options for charts as an admin. As an editor, create, edit and customize new dashboards, queries and datasets, and share with support agents. Or, view shared dashboards as a report consumer. * **Data Visualizations:** Provides various data visualization and dashboarding options to view customer service insights in easy-to-understand ways. * **Pre-Built Dashboards:** Get dashboards pre-populated from the get-go with best-practice customer service metrics – available with all versions. Drill down into data through filtering for deep-dive analysis and reporting. Change the chart type as needed from among a selection of options with the Visualization Selector. * **Custom Dashboards:** Build custom dashboards and create custom metrics to capture specific attribute elements. Analyze data as required through custom queries, filters and texts. * **Live Dashboards:** Report desired metrics by adding widgets — static and interactive — to dashboards. Available only with the Enterprise version. * **Cloning:** Modify and add queries by creating editable copies of dashboards. Available only with the Professional and Enterprise versions. * **Data Refresh:** Updates report data periodically – at midnight every day for Explore Lite, and hourly for the Professional and Enterprise versions. ## Limitations At the time of this review, these are the limitations according to user feedback: * Can’t customize pre-built dashboards. * Can’t resize query columns in a dashboard through click-and-drag actions. * Can’t add multiple queries to a dashboard widget. ## Suite Support Subscribers can contact their dedicated account manager from the admin center. _mail\_outline_Email: Reach out to email support via a customer login or through messaging. _phone_Phone: 888-670-4887. _school_Training: Register for free for on-demand courses or avail one-on-one private sessions with a trained specialist. Get certified as a CX analyst by signing up for a one-day prep-and-practice workshop. _local\_offer_Tickets: Submit a support request via an answer bot on the help center. Or, select the “Get in Touch” option after signing in to a valid Support or Chat account. ## Head-to-Head Comparison ![Zendesk Explore Software Tool]() vs * [AdminDroid](https://www.selecthub.com/enterprise-reporting-system/admindroid-vs-zendesk-explore/) * [Angles Enterprise for Oracle](https://www.selecthub.com/enterprise-reporting-system/zendesk-explore-vs-angles-enterprise-for-oracle/) * [BridgeWorks](https://www.selecthub.com/enterprise-reporting-system/bridgeworks-vs-zendesk-explore/) * [Clear Reports](https://www.selecthub.com/enterprise-reporting-system/zendesk-explore-vs-clear-reports/) * [Evisions Argos](https://www.selecthub.com/enterprise-reporting-system/zendesk-explore-vs-evisions-argos/) * [FineReport](https://www.selecthub.com/enterprise-reporting-system/zendesk-explore-vs-finereport/) * [Oracle Reports](https://www.selecthub.com/enterprise-reporting-system/oracle-reports-vs-zendesk-explore/) * [OZ Report](https://www.selecthub.com/enterprise-reporting-system/oz-report-vs-zendesk-explore/) * [ReportsNow](https://www.selecthub.com/enterprise-reporting-system/zendesk-explore-vs-reportsnow/) * [SSRS](https://www.selecthub.com/enterprise-reporting-system/ssrs-vs-zendesk-explore/) * [The Reporting Engine](https://www.selecthub.com/enterprise-reporting-system/zendesk-explore-vs-reporting-engine/) ## Relevant Articles [Ultimate Zendesk Review ](https://www.selecthub.com/help-desk/zendesk-review/) ## Similar Products Here are the most similar products to Zendesk Explore. [ Datylon ](https://www.selecthub.com/p/enterprise-reporting-system/datylon/) [ OWOX BI ](https://www.selecthub.com/p/enterprise-reporting-system/owox-bi/) [ Better Reports ](https://www.selecthub.com/p/enterprise-reporting-system/better-reports/) [ Angles Enterprise for Oracle ](https://www.selecthub.com/p/enterprise-reporting-system/angles-enterprise-for-oracle/) [ Evisions Argos ](https://www.selecthub.com/p/enterprise-reporting-system/evisions-argos/) [ Oracle Reports ](https://www.selecthub.com/p/enterprise-reporting-system/oracle-reports/) [ JasperReports ](https://www.selecthub.com/p/enterprise-reporting-system/jasperreports/) [ Style Report ](https://www.selecthub.com/p/enterprise-reporting-system/style-report/) [ DataDx ](https://www.selecthub.com/p/enterprise-reporting-system/datadx/) [ Stimulsoft Reports ](https://www.selecthub.com/p/enterprise-reporting-system/stimulsoft-reports/) Your review has been submitted and should be visible within 24 hours. Review Title Pros Cons Overall feedback Your name Your job title Industry [Choose your main industry ](javascript:void%28%29) * [Accounting / CPA](javascript:void%28%29) * [Advertising](javascript:void%28%29) * [Aerospace & Defense](javascript:void%28%29) * [Agriculture](javascript:void%28%29) * [Apparel](javascript:void%28%29) * [Architecture](javascript:void%28%29) * [Auto Dealership](javascript:void%28%29) * [Automotive](javascript:void%28%29) * [Banking & Financial Services](javascript:void%28%29) * [Banking & Mortgage](javascript:void%28%29) * [Chemicals](javascript:void%28%29) * [Construction & Engineering](javascript:void%28%29) * [Construction / Contracting](javascript:void%28%29) * [Consulting](javascript:void%28%29) * [Consumer Products](javascript:void%28%29) * [Distribution](javascript:void%28%29) * [E-commerce](javascript:void%28%29) * [Education](javascript:void%28%29) * [Electronics](javascript:void%28%29) * [Energy & Utilities](javascript:void%28%29) * [Federal Government](javascript:void%28%29) * [Field Maintenance](javascript:void%28%29) * [Food & Beverage](javascript:void%28%29) * [Healthcare / Social Services](javascript:void%28%29) * [Hospitality / Gaming / Travel](javascript:void%28%29) * [Human Resources](javascript:void%28%29) * [Industrial Machinery](javascript:void%28%29) * [Information Technology & High Tech](javascript:void%28%29) * [Insurance](javascript:void%28%29) * [Legal](javascript:void%28%29) * [Maintenance / Field Service](javascript:void%28%29) * [Manufacturing](javascript:void%28%29) * [Marketing Services](javascript:void%28%29) * [Media & Communications / Entertainment](javascript:void%28%29) * [Mill Products](javascript:void%28%29) * [Mining / Metals](javascript:void%28%29) * [Mortgage](javascript:void%28%29) * [Non-Profit](javascript:void%28%29) * [Not Available](javascript:void%28%29) * [Oil & Gas](javascript:void%28%29) * [Other](javascript:void%28%29) * [Other Services](javascript:void%28%29) * [Payroll Provider](javascript:void%28%29) * [Pharmaceuticals](javascript:void%28%29) * [Professional Employer Organization](javascript:void%28%29) * [Professional Services](javascript:void%28%29) * [Property Management](javascript:void%28%29) * [Public Sector](javascript:void%28%29) * [Real Estate](javascript:void%28%29) * [Recruiting Agency](javascript:void%28%29) * [Religious Institutions](javascript:void%28%29) * [Retail](javascript:void%28%29) * [Sales & Marketing](javascript:void%28%29) * [Semiconductors](javascript:void%28%29) * [Software / IT](javascript:void%28%29) * [Sports and Recreation](javascript:void%28%29) * [Staffing Agency](javascript:void%28%29) * [State & Local Government](javascript:void%28%29) * [Telecommunications](javascript:void%28%29) * [Third-Party Administrator](javascript:void%28%29) * [Transportation & Logistics](javascript:void%28%29) * [Wholesale Distribution](javascript:void%28%29) Company Size [Choose your company size ](javascript:void%28%29) * [1 employee](javascript:void%28%29) * [2 to 9 employees](javascript:void%28%29) * [10 - 19 employees](javascript:void%28%29) * [20 - 49 employees](javascript:void%28%29) * [50 - 99 employees](javascript:void%28%29) * [100 - 499 employee](javascript:void%28%29) * [500 - 999 employees](javascript:void%28%29) * [1,000 - 2,499 employees](javascript:void%28%29) * [2,500 - 4,999 employees](javascript:void%28%29) * [5,000 - 9,999 employees](javascript:void%28%29) * [10,000 - 24,999 employees](javascript:void%28%29) * [25,000 - 49,999 employees](javascript:void%28%29) * [50,000 + employees](javascript:void%28%29) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Enterprise Reporting", "item": "https://www.selecthub.com/category/enterprise-reporting/" }, { "@type": "ListItem", "position": 3, "name": "Enterprise Reporting Software", "item": "https://www.selecthub.com/c/enterprise-reporting-system/" }, { "@type": "ListItem", "position": 4, "name": "Zendesk Explore" } ] } { "@context": "http://schema.org", "@type": "SoftwareApplication", "name": "Zendesk Explore", "description": "Zendesk Explore is an analytics solution that provides customer behavior and agent performance metrics for reporting and analytics. 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Users love the depth of insights Zendesk Explore offers, enabling granular analysis of critical metrics like ticket response times, customer satisfaction ratings, and knowledge base activity. The platform’s customizable dashboards and prebuilt reports make data visualization accessible without requiring extensive coding skills, setting it apart from similar tools like Tableau and Power BI. However, it’s not all smooth sailing. Some users have pointed out that the speed of dashboard updates can lag, which can be frustrating when quick insights are needed. Additionally, the platform’s complexity poses a steep learning curve for newcomers, potentially making onboarding a hassle. While there are customization options available, they might be limited depending on the plan, which can restrict larger organizations from creating tailor-made solutions. These weaknesses, though notable, are often outweighed by the comprehensive analytics capabilities that Zendesk Explore provides. 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For businesses that prioritize depth of analysis and have the resources to navigate its complexity, Zendesk Explore is an excellent choice for enterprise reporting and analytics needs." } }, "image": "https://cdn.selecthub.com/products/b4944963b5c83d545c3d3022bcf03282-b702965f7ced2b7fd7b2b1fc67ff8634/resources/normal/logo.png?1693316993", "aggregateRating": { "@type": "AggregateRating", "ratingValue": "76", "bestRating": "100", "worstRating": "1", "ratingCount": "16" }, "offers": { "@type": "Offer", "priceSpecification": { "@type": "priceSpecification", "price": "25", "priceCurrency": "USD" } }, "positiveNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Depth of Reporting: Offers comprehensive and detailed reports that provide robust operational insights tailored for enterprise needs." }, { "@type": "ListItem", "position": 2, "name": "Performance Tracking: Effectively monitors ticket flow, agent performance, and customer satisfaction, facilitating informed decision-making." }, { "@type": "ListItem", "position": 3, "name": "Data Visualization: Features advanced data visualization capabilities that help users interpret and present complex data seamlessly." } ] }, "negativeNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Limited Customization: Customization options are restricted depending on the subscription plan." }, { "@type": "ListItem", "position": 2, "name": "Complex Report Creation: Users find the process of creating reports to be unnecessarily complicated." }, { "@type": "ListItem", "position": 3, "name": "Exporting Challenges: Exporting reports can be difficult, hindering data sharing." } ] }, "applicationCategory": "Enterprise Reporting Software" } ```