[Home](https://www.selecthub.com/) \> [EHR](https://www.selecthub.com/category/ehr/) \> [EHR Software](https://www.selecthub.com/c/ehr-software/) \> TouchWorks Categories: * [EHR Software](https://www.selecthub.com/c/ehr-software/) * [...](#) ## What Is TouchWorks? **Industry Specialties:** Hospital & Health Care. TouchWorks serves as a comprehensive Electronic Health Record (EHR) system, meticulously designed to streamline clinical workflows and enhance patient care through efficient task management. It is particularly well-suited for medium to large healthcare organizations, including hospitals and medical practices, seeking an integrated solution to manage patient information, scheduling, and billing seamlessly. One of its standout benefits is its user-friendly interface combined with robust customization options, allowing healthcare providers to tailor the system to their specific needs. Powerful features include advanced reporting tools, interoperability with various medical devices, and real-time data access, which empower clinicians to make informed decisions promptly. Users often highlight the system’s reliability and flexibility when compared to other EHR solutions, appreciating its ability to adapt to diverse clinical environments. Pricing for TouchWorks varies based on organizational requirements and scale; for detailed information, contacting SelectHub is recommended to obtain a personalized quote based on individual needs. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=EHR+Software&product%5Fname=TouchWorks&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fehr-software%2Ftouchworks%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F7e05d6f828574fbc975a896b25bb011e-fab98063649876907564b6442226fe80%2Fresources%2Fnormal%2Flogo.png%3F1735661827) User Sentiment i ![User satisfaction level icon: fair]() Based on 171 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #51 TouchWorks is ranked #51 in the EHR Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report. [ Get the Report Now](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=ehr-software&product%5Fslug=touchworks&slug=touchworks&product%5Fname=TouchWorks&category=EHR+Software&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fehr-software%2Ftouchworks%2F) ## TouchWorks Pricing Based on our most recent analysis, TouchWorks pricing starts in the range of $500 - $1,000. [Get Price Quote](https://pmo.selecthub.com/get-product-pricing-medical/?category=EHR+Software&product%5Fname=TouchWorks&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fehr-software%2Ftouchworks%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F7e05d6f828574fbc975a896b25bb011e-fab98063649876907564b6442226fe80%2Fresources%2Fnormal%2Flogo.png%3F1735661827&price=4) Price $ $ $ $ $ i Starting From Custom Quote i Pricing Model Monthly, Quote-Based Free Trial No ## Training Resources TouchWorks is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for TouchWorks: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## TouchWorks Benefits and Insights Why use TouchWorks? ### Key differentiators & advantages of TouchWorks * **Improved Patient Care:** TouchWorks enhances patient care by providing healthcare professionals with comprehensive access to patient records, ensuring informed decision-making and personalized treatment plans. * **Streamlined Workflow:** The software automates routine tasks such as appointment scheduling and prescription refills, allowing healthcare providers to focus more on patient interaction and less on administrative duties. * **Enhanced Data Accuracy:** By minimizing manual data entry, TouchWorks reduces the risk of errors in patient records, leading to more accurate diagnoses and treatment plans. * **Interoperability:** TouchWorks supports seamless integration with other healthcare systems, enabling the exchange of critical patient information across different platforms and improving continuity of care. * **Regulatory Compliance:** The software is designed to help healthcare organizations comply with industry regulations such as HIPAA, ensuring patient data is handled securely and ethically. * **Customizable Interface:** TouchWorks offers a flexible interface that can be tailored to meet the specific needs of different medical specialties, enhancing usability and efficiency for diverse healthcare teams. * **Data-Driven Insights:** With robust analytics capabilities, TouchWorks provides actionable insights into patient populations, helping healthcare providers identify trends and improve outcomes. * **Patient Engagement:** The platform includes features that facilitate patient engagement, such as secure messaging and access to personal health records, empowering patients to take an active role in their healthcare journey. * **Cost Efficiency:** By reducing paperwork and streamlining operations, TouchWorks helps healthcare organizations lower operational costs and allocate resources more effectively. * **Scalability:** TouchWorks is designed to grow with healthcare organizations, accommodating expanding patient bases and evolving technological needs without compromising performance. * **Real-Time Updates:** The software provides real-time updates to patient records, ensuring that healthcare providers have the most current information available during consultations and treatments. * **Improved Communication:** TouchWorks facilitates better communication among healthcare teams through integrated messaging and collaboration tools, enhancing coordination and patient care. * **Remote Access:** With cloud-based capabilities, TouchWorks allows healthcare providers to access patient information securely from any location, supporting telehealth initiatives and remote consultations. * **Comprehensive Reporting:** The platform offers detailed reporting features that help healthcare organizations monitor performance metrics, identify areas for improvement, and make data-driven decisions. * **Patient Safety:** By providing alerts for potential drug interactions and allergies, TouchWorks enhances patient safety and reduces the likelihood of adverse events. ### Industry Expertise TouchWorks is a powerful and flexible platform designed by clinical and industry experts for large ambulatory practices, including multi-specialty practices, academic medical centers, and management services organizations. It is a comprehensive solution that helps healthcare professionals streamline workflows, enhance the user experience, and improve patient care. ## TouchWorks Reviews Based on our most recent analysis, TouchWorks reviews indicate a 'fair' User Satisfaction Rating of 62% based on 171 user reviews from 2 recognized software review sites. ![User satisfaction level icon: fair]() 171 reviews 62% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of TouchWorks reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Intuitive Design:** User reviews frequently mention the software is easy to use, especially for charting and documentation tasks. * **Accessible Anywhere:** The platform can be accessed on various devices, including smartphones and tablets, making it convenient for healthcare professionals on the go. * **Streamlined Workflow:** Users report that TouchWorks helps improve workflow efficiency by simplifying tasks like e-prescribing and appointment scheduling. #### Cons * **Data Security Concerns:** User reviews cite data security as a chief concern with TouchWorks EHR. * **Software Flexibility Issues:** TouchWorks EHR has limitations in its flexibility, according to user reviews. #### Researcher's Summary: How does TouchWorks measure up in the ever-evolving world of EHRs? User reviews from the past year paint a somewhat mixed picture of TouchWorks EHR software. While it garners praise for its user-friendly interface and robust features like e-prescribing, some users have voiced concerns about aspects that detract from the overall experience. TouchWorks consistently receives kudos for its intuitive design and charting capabilities, with users highlighting its ease of use across various medical specialties. The software's accessibility across multiple platforms, including cloud-based access and mobile apps, is another strong point, making it a versatile tool for healthcare providers on the go. However, the lack of custom reporting options and system updates during peak hours have been identified as pain points by some users. These drawbacks, particularly the limitations in reporting, could hinder the software's ability to fully meet the data analysis and reporting needs of healthcare practices. TouchWorks EHR appears best suited for large, multi-specialty practices that prioritize ease of use and efficient charting over highly customizable reporting features. Its intuitive design and comprehensive functionality can streamline workflows for busy healthcare providers, but practices heavily reliant on in-depth data analysis might find the software's limitations a significant drawback. ## Key Features * **E-Prescribing:** Prescribe medications electronically and cut down on medical errors with an easy-to-use tool. It can handle controlled substance e-prescribing and alert pharmacists of any drug-to-drug or drug-to-allergy interactions that may occur. * **Post-Acute Care:** Automate patient intake, billing, account receivables and more with the Homecare solution from Netsmart. It combines business, clinical and scheduling functionality for multiple business segments. * **Patient Portal:** Patients can check their medical history, view lab results and consult with their physician online using the patient portal. Automates patient check-ins and aids revenue generation. * **Mobile App:** Send messages to patients, access their medical history and suggest medications on the go. Doctors can provide patient treatment and make timely decisions. * **Clinical Decision Support:** Enhance healthcare by providing clinicians with person-specific knowledge at the point of care with Allscripts Clinical Quality Solution, a decision and quality management tool. * **Configurable Desktop:** Personalize by identifying the features needed for a seamless workflow of the health facility. Additional tools and integrations can be purchased online. ## Limitations These product limitations, based on user feedback, are accurate at the time of this review: * No live support. * Doesn’t have an app for Android or desktop. ## Suite Support Customers can handle all of their support issues through Allscripts Central. Additional services include disaster recovery, integration, proactive maintenance, consulting and more. _mail\_outline_Email: Not specified. _phone_Phone: 1-800-877-5678. _school_Training: Users can exchange knowledge with their peers online using ClientConnect and leverage a learning center. _local\_offer_Tickets: Not specified. ## Cost of Ownership | License/Subscription Cost | Monthly subscription-based pricing model requires users to pay a monthly fee in addition to an upfront license activation fee The cost will vary based on a per module, per user and per month basis Users pay for the functionality they require | | ------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Maintenance Cost | Annual maintenance fee, not included with subscription Provides updates to software during office hours Termination will require additional charges | | Installation/Implementation Cost | Cost is not included with the subscription fee | | Customization Cost | The cost will vary based on the functional requirements or modules being added | | Data Migration Cost/Change Management/Upfront Switching Cost | Cost may vary depending on the amount of data and type of data to be migrated Cost is dependent on the complexity of data, clinical rules, workflows and migration from an old EHR system to the new program | | Recurring/Renewal Costs | Cost is equal to the recurring monthly subscription fee, renewal of annual maintenance, customization cost, data migration and training courses selected | ![Banner of Pricing guide for TouchWorks]() ## Pricing & Cost Details See the Price/User for the top EHR software… plus the most important considerations and questions to ask when shopping. See Pricing Details ## Relevant Articles [ eClinicalWorks vs Allscripts EHR](https://www.selecthub.com/medical-software/ehr/eclinicalworks-vs-allscripts/) [ Epic Competitors & Alternatives](https://www.selecthub.com/medical-software/emr/epic-competitors/) [ NextGen vs Epic EMR](https://www.selecthub.com/medical-software/emr/nextgen-vs-epic-emr/) ## Pricing for EHR Software ![Banner of Pricing guide for EHR Software]() ## Similar Products Here are the most similar products to TouchWorks. 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It is particularly well-suited for medium to large healthcare organizations, including hospitals and medical practices, seeking an integrated solution to manage patient information, scheduling, and billing seamlessly. One of its standout benefits is its user-friendly interface combined with robust customization options, allowing healthcare providers to tailor the system to their specific needs. Powerful features include advanced reporting tools, interoperability with various medical devices, and real-time data access, which empower clinicians to make informed decisions promptly. Users often highlight the system’s reliability and flexibility when compared to other EHR solutions, appreciating its ability to adapt to diverse clinical environments. Pricing for TouchWorks varies based on organizational requirements and scale; for detailed information, contacting SelectHub is recommended to obtain a personalized quote based on individual needs. 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These drawbacks, particularly the limitations in reporting, could hinder the software's ability to fully meet the data analysis and reporting needs of healthcare practices. TouchWorks EHR appears best suited for large, multi-specialty practices that prioritize ease of use and efficient charting over highly customizable reporting features. Its intuitive design and comprehensive functionality can streamline workflows for busy healthcare providers, but practices heavily reliant on in-depth data analysis might find the software's limitations a significant drawback." } }, "image": "https://cdn.selecthub.com/products/7e05d6f828574fbc975a896b25bb011e-fab98063649876907564b6442226fe80/resources/normal/logo.png?1735661827", "aggregateRating": { "@type": "AggregateRating", "ratingValue": "62", "bestRating": "100", "worstRating": "1", "ratingCount": "171" }, "positiveNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Intuitive Design: User reviews frequently mention the software is easy to use, especially for charting and documentation tasks." }, { "@type": "ListItem", "position": 2, "name": "Accessible Anywhere: The platform can be accessed on various devices, including smartphones and tablets, making it convenient for healthcare professionals on the go." }, { "@type": "ListItem", "position": 3, "name": "Streamlined Workflow: Users report that TouchWorks helps improve workflow efficiency by simplifying tasks like e-prescribing and appointment scheduling." } ] }, "negativeNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Data Security Concerns: User reviews cite data security as a chief concern with TouchWorks EHR." }, { "@type": "ListItem", "position": 2, "name": "Software Flexibility Issues: TouchWorks EHR has limitations in its flexibility, according to user reviews." }, { "@type": "ListItem", "position": 3, "name": "" } ] }, "applicationCategory": "EHR Software" } ```