[Home](https://www.selecthub.com/) \> [EHR](https://www.selecthub.com/category/ehr/) \> [EHR Software](https://www.selecthub.com/c/ehr-software/) \> athenaOne Categories: * [EHR Software](https://www.selecthub.com/c/ehr-software/) * [EMR Software](https://www.selecthub.com/c/emr-software/) * [Medical Billing Software](https://www.selecthub.com/c/medical-billing-software/) * [Medical Practice Management Software](https://www.selecthub.com/c/medical-practice-management-software/) * [Medical Software](https://www.selecthub.com/c/medical-software/) * [Mental Health Software](https://www.selecthub.com/c/mental-health-software/) * [Patient Engagement Software](https://www.selecthub.com/c/patient-engagement-software/) * [...](#) ## What Is athenaOne? **Industry Specialties:** Cardiology, Behavioral Health, Orthopedics, Pediatrics, Primary Care, OB-GYN and Urgent Care athenaOne by athenahealth is a cloud-based healthcare management solution tailored for practices of various sizes, particularly in fields like orthopedics, urgent care and primary care. What makes athenaOne really stand out from other EHR products I’ve reviewed is how much it helps at the point of care. You can check a patient’s insurance eligibility in real time, see if their plan covers services, including specialized stuff like maternity or cosmetic procedures, and collect accurate copays on the spot. All these capabilities and more are why it scored a perfect 100 in this area during our analysis. Charting is another strong point. The platform automatically saves visit details so you don’t have to re-enter information. Pre-visit questionnaires help gather key health info ahead of time and customizable templates speed things up during appointments. athenaOne also plays well with other tools. It integrates with popular billing systems, telehealth platforms, scheduling tools (like [TeleRay](https://app.selecthub.com/p/telehealth-platforms/teleray/), [MedTrainer](https://app.selecthub.com/p/lms-software/medtrainer/), [ClearGage](https://app.selecthub.com/p/medical-billing-software/cleargage/), PayZen, Clearwave and Relaymed) and even wearables. With built-in API support, you can connect just about anything else you need. The reporting features are solid, too. You can build custom reports or use ready-made ones to track revenue, unpaid claims, patient balances and more. Users like how much the system can do in one place, specifically calling out fast chart navigation, automated reminders and strong customization options. That said, a few common complaints include high setup and ongoing costs, occasional system crashes (especially after updates) and some clunky navigation that can slow things down. Pricing isn’t listed publicly, but users mention that costs tend to increase over time — particularly as you grow or need more support. For details, reach out to SelectHub for a custom price quote. **Our Research Process for athenaOne** Our internal data provided us with the scores for each feature. I then compared the platform with competitors like Oracle Ambulatory EHR, NextGen Enterprise and DrChrono to identify its key strengths. To get a fuller picture, I also dug into over 70 user reviews and read several case studies to understand how it performs in real-world use. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=EHR+Software&product%5Fname=athenaOne&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fehr-software%2Fathenaone%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F94a5786ab77da70f68a0a0d4e8ba9dc3-9a7f830426324bad1aa93f0853105fc0%2Fresources%2Fnormal%2Flogo.png%3F1760684641) [Contributors](#view-contributors) ![Riya Jamble]() Written by Riya Jamble Technical Content Writer [Read Bio ](https://www.selecthub.com/author/riya-jamble/) ![Dianna Dragonetti]() Edited by Dianna Dragonetti Content Editor [Read Bio ](https://www.selecthub.com/author/dianna-dragonetti/) User Sentiment i ![User satisfaction level icon: good]() Based on 1030 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #6 athenaOne is ranked #6 on the top 10 EHR Software leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report. [Get the Report Now ](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=ehr-software&product%5Fslug=athenaone&page%5Ftype=product&slug=athenaone&product%5Fname=athenaOne&category=EHR+Software&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fehr-software%2Fathenaone%2F) ## athenaOne Pricing Based on our most recent analysis, athenaOne pricing starts in the range of $100 - $500. [Get Price Quote](https://pmo.selecthub.com/get-product-pricing-medical/?category=EHR+Software&product%5Fname=athenaOne&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fehr-software%2Fathenaone%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F94a5786ab77da70f68a0a0d4e8ba9dc3-9a7f830426324bad1aa93f0853105fc0%2Fresources%2Fnormal%2Flogo.png%3F1760684641&price=3) Price $ $ $ $ $ i Starting From Custom Quote i Pricing Model Quote-Based Free Trial No ## Training Resources athenaOne is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for athenaOne: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## athenaOne Benefits and Insights Why use athenaOne? ### Key differentiators & advantages of athenaOne * **Speed Up Charting:** In our analysis, athenaOne scored 100 for features that help doctors chart patient information quickly and accurately. It automatically saves visit details, so you don’t have to re-enter information. Pre-screening questionnaires help you collect key health details before visits, reducing paperwork during appointments. * **Sync Data:** Based on data from our software selection platform, athenaOne scored 93 for its integrative capabilities, outperforming [Oracle Ambulatory EHR](https://app.selecthub.com/p/ehr-software/oracle-ambulatory-ehr/) (88). Right out of the box, it connects with tools you’re probably already using, like care management platforms, billing systems, scheduling solutions, telehealth apps and even wearable devices. * **Analyze Data to Make Informed Decisions:** In our analysis, the product earned a perfect 100 for dashboard and reporting capabilities. With ready-made and custom reports, you can track outstanding balances, transaction histories, revenue trends and write-offs at a glance. * **Handle Point of Care Tasks:** athenaOne scored 100 for features that let you check insurance eligibility in real time, verify coverage details and collect copays accurately. You can also manage encounters, capture charges, handle referrals and complete prior authorizations all in one place. * **Pre-Appointment Management:** The platform scored really well for features that make managing appointments and patient information simple. Doctors can easily schedule appointments, send reminders, collect patient details online and track follow-up care. Patients can book, reschedule and pay for appointments, fill out forms and view medical information through a patient portal, all in one place. ### Industry Expertise Serves behavioral health, orthopedics, pediatrics, primary care, OB-GYN and urgent care specialties. It also caters to provider organizations like start-up practices, medium to large medical groups, federally qualified health centers and member-centric care companies. ## athenaOne Reviews Based on our most recent analysis, athenaOne reviews indicate a 'good' User Satisfaction Rating of 75% based on 1030 user reviews from 4 recognized software review sites. ![User satisfaction level icon: good]() 1030 reviews 75% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of athenaOne reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Efficient and Fast System:** Users appreciate the system’s ability to navigate through charts quickly, simplify patient check-ins and automate appointment reminders. * **Several Customization Options:** Users needing tailored workflows for unique clinical or administrative needs find the customization options particularly useful, as they can adapt the system to meet their practice’s specific requirements, enhancing workflow and reporting accuracy. * **Integrated Features:** Users highly value the solution’s comprehensive feature set, which includes EMR, ePrescribing, billing and practice management capabilities. * **Responsive Customer Support:** Many users note that support personnel are approachable, knowledgeable and effective in resolving common challenges. #### Cons * **High Set-Up and Ongoing Costs:** Users feel that costs increase over time without necessarily reflecting improvements in service or functionality. * **Poor Billing Support:** Users report that the support team frequently lacks expertise in handling complex billing issues, often leading to mistakes or delays in claims processing. * **Frequent Crashes:** The platform’s stability is a recurring concern, as users report crashes and bugs that interfere with daily operations. These issues are especially problematic after software updates, which sometimes introduce new bugs, requiring further patches and troubleshooting. * **Cumbersome Navigation:** While some users praise the interface, many find the system’s navigation complex and time-consuming, requiring numerous clicks to complete even simple tasks. For example, switching between patient charts, scheduling and billing can be a multi-step process, slowing down workflow efficiency. #### Researcher's Summary: Having reviewed medical billing platforms for the past few years, I can confidently say athenaOne is one of the few that nail the basics like charting, scheduling and checking insurance. But it’s not perfect: mobile support is limited, telehealth features are basic and a steep price tag might leave you frustrated. Here’s a quick rundown of what works and what doesn’t. **What’s Good:** * **Efficiency at the Point of Care:** I’ve got to give credit where it’s due — athenaOne makes checking insurance eligibility, collecting copays and managing patient encounters easy and quick. If you’re looking for a platform that handles all your daily key tasks in one easily accessible platform, athenaOne delivers. * **Charting Is a Breeze:** One of the things that really stands out is how easy it makes charting. It auto-saves details, and with pre-visit questionnaires and customizable templates, you can knock out documentation quickly without worrying about redundant data entry. * **Integrates With What You’re Already Using:** athenaOne connects smoothly with your existing tools, from billing systems to telehealth apps and wearables. I love that it has built-in API support, giving you the flexibility to add what you need without creating a mess of disconnected systems. * **Solid Reporting:** You won’t have to dig through spreadsheets to track your practice’s performance. athenaOne’s customizable dashboards and reports give you a clear view of financials, claim statuses and patient data. **What’s Not So Great:** * **Weak Mobile Capabilities:** Based on our internal data, athenaOne scored just 72 for mobile capabilities, which falls way behind competitors like [NextGen Enterprise](https://app.selecthub.com/p/ehr-software/nextgen-enterprise/) (96). It doesn’t support barcode scanning or offline access, making it a tough choice if you need to manage patient data on the go. * **Limited Telehealth Features:** If telehealth is important to your practice, athenaOne might not be the best choice. It scored just 64 for telehealth, much lower than platforms like [DrChrono](https://app.selecthub.com/p/ehr-software/drchrono/) (73) and NextGen Enterprise (81). It doesn’t support in-built video/audio/text consultations, nor does it offer features like annotations or collaboration between providers during telehealth visits. * **High Costs:** Let’s be real — athenaOne doesn’t come cheap. The price can quickly add up, especially as you scale or need additional support. If you’re a smaller practice or have a tight budget, you might find it hard to justify the cost. * **Clunky Navigation:** Even though athenaOne packs a lot of features, it doesn’t always make it easy to get around. According to some users, moving between modules (like billing, patient charts and scheduling) feels like a chore. It’s not the smoothest experience, and if you’re juggling a busy schedule, those extra clicks can really add up. * **Billing Support Needs Improvement:** When it comes to billing support, athenaOne doesn’t exactly shine. Users have pointed out that the support team isn’t always able to handle complex billing issues efficiently. * **System Stability Issues:** A platform this crucial to your practice should be rock solid, but, unfortunately, athenaOne has stability issues. Users have reported frequent crashes, especially after updates. Downtime in a healthcare setting is no joke, and if the system keeps freezing or failing, it could impact your day-to-day operations. athenaOne is a solid option for larger practices that can afford the price and work around some of its navigation quirks. But if you’re a smaller practice, need better mobile support or rely heavily on telehealth, athenaOne might leave something to be desired. The price, combined with some technical shortcomings, means it’s not the best fit for everyone. Make sure to weigh these factors carefully before moving forward. ## Key Features * **Documentation:** Use customizable templates and macros to speed up documentation, tailoring forms to fit specific specialties or individual provider preferences. Access pre-encounter preparation tools to review patient histories, lab results and any relevant details, preparing effectively for patient appointments. * **Patient Portal:** Let patients view medical histories, sign documents, pay bills, manage appointments and more using mobile devices. Physicians can communicate with patients through messaging, notes or even video calls. * **Medical Coding:** Access certified coding support for accurate ICD-10-CM and CPT coding, ensuring alignment with current coding standards. Benefit from automated coding suggestions and alerts for potential code mismatches, reducing coding errors. * **Claims Resolution:** Manage denied and rejected claims with tools that offer real-time claim status tracking and detailed feedback on claim issues. Receive automated alerts and guidance for correcting errors, allowing faster re-submission and reducing denial rates. * **Insurance Verification:** Automate patient eligibility verification before appointments to ensure coverage and minimize denied claims. Receive alerts for potential eligibility issues, enabling front-office staff to resolve discrepancies early. * **Billing Rules Engine:** Automatically flag and correct potential issues in coding, documentation and claim formatting, increasing first-pass acceptance rates. Continuously update rules to stay aligned with payer requirements and industry regulations, minimizing rework. * **Telehealth Billing:** Use special codes that tell insurance companies this is a virtual visit, so they know exactly how to pay. Automatically add these codes when creating bills so that they match what insurance needs. Add a “place of service” code that shows the visit happened online, not in a clinic or office. Make sure bills reflect that the service was remote, so insurance pays correctly. * **Population Health:** Combine clinical, financial and payer data to build a comprehensive view of patient populations, identifying health trends and potential risk factors. Use care management tools to pinpoint care gaps, monitor chronic conditions and coordinate patient care across various settings and providers. * **Authorization Management:** Initiate same or next-day authorizations for urgent situations requiring immediate care, with a two-hour initiation window for same-day requests. Track and manage prior authorizations directly within the billing system. Automate follow-ups for pending authorizations to get necessary approvals before you provide the services. * **Dashboard and Reporting:** Access financial performance metrics like days in accounts receivable, total receivables and unpaid claims. Track claim statuses from submission to payment in one centralized view. Use customizable reporting tools to analyze practice financials, claim performance and payer trends. ## Want Numbers? Let’s Take a Look at Some Real-World Examples We scoured case studies on the vendor’s website — here are a few standouts. * [Peachtree Orthopedics](https://www.athenahealth.com/case-studies/peachtree-orthopedics) saw a 240% increase in time-of-service collections, a 22% reduction in denial rate and a 37% reduction in charge entry lag. * [SCP Health](https://www.athenahealth.com/case-studies/scp-health) observed a 67% reduction in eligibility-related denials and saved $6,000 per month in payment posting-related costs. * [Spine Colorado PC](https://www.athenahealth.com/case-studies/spine-colorado-pc) noticed a 99.5% authorization success rate and 100% visibility in the authorization process. * [Georgia Hand, Shoulder & Elbow](https://www.athenahealth.com/case-studies/healthcare-it) saw $1.5M average increase in collections per year over the first four years and 92.9% of claims accepted on the first submission. * [Premier Inpatient Partners](https://www.athenahealth.com/case-studies/healthcare-it) observed a 15% revenue increase and 90% clean claims rate. ## Limitations At the time of this review, these are the limitations according to user feedback: * The initial setup and implementation phase can be time-consuming and resource-intensive. * Certain users find the system's customization capabilities insufficient for tailoring workflows to their practice's specific needs. ## Customers * ![Valley Medical Group Software Tools]() * ![Rocky Hill Pediatrics Software Tools]() * ![One Sky Family Medicine Software Tools]() ![Banner of Pricing guide for athenaOne]() ## Pricing & Cost Details Includes Price/User and Minimum Commitment Terms for athenaOne See athenaOne Pricing Details ## Compare EHR Software These are the top products most often compared. Generating Scorecard... Compare to athenaOne You can choose 4 products to compare [ DrChrono ](https://www.selecthub.com/p/ehr-software/drchrono/) [ NextGen Enterprise ](https://www.selecthub.com/p/ehr-software/nextgen-enterprise/) [ CareCloud Central ](https://www.selecthub.com/p/medical-practice-management-software/carecloud-central/) [ Oracle Ambulatory EHR ](https://www.selecthub.com/p/ehr-software/oracle-ambulatory-ehr/) [ eClinicalWorks ](https://www.selecthub.com/p/ehr-software/eclinicalworks/) [ Elation Health ](https://www.selecthub.com/p/ehr-software/elation-health/) [ Tebra EHR ](https://www.selecthub.com/p/ehr-software/tebra-ehr/) [ AdvancedMD ](https://www.selecthub.com/p/medical-software/advancedmd/) [ EpicCare ](https://www.selecthub.com/p/ehr-software/epiccare/) Generating Scorecard... Compare to athenaOne ## Head-to-Head Comparison ![athenaOne Software Tool]() vs * [Acumen Epic Connect](https://www.selecthub.com/ehr-software/athenaone-vs-acumen-epic-connect/) * [Amazing Charts](https://www.selecthub.com/ehr-software/athenaone-vs-amazing-charts/) * [atheηaClinicalട](https://www.selecthub.com/ehr-software/athenaone-vs-athenaclinicals/) * [atheηaheal†h](https://www.selecthub.com/ehr-software/athenahealth-vs-athenaone/) * [Azalea Health](https://www.selecthub.com/ehr-software/azalea-health-vs-athenaone/) * [CareCloud Central](https://www.selecthub.com/medical-practice-management-software/carecloud-central-vs-athenaone/) * [Carepatron](https://www.selecthub.com/ehr-software/athenaone-vs-carepatron/) * [Cerbo](https://www.selecthub.com/ehr-software/athenaone-vs-cerbo/) * [Cerner Practice Management](https://www.selecthub.com/ehr-software/athenaone-vs-cerner-practice-management/) * [ChARM Health](https://www.selecthub.com/ehr-software/charm-health-vs-athenaone/) * [ChartLogic](https://www.selecthub.com/ehr-software/athenaone-vs-chartlogic/) * [ClinicMind](https://www.selecthub.com/ehr-software/athenaone-vs-clinicmind/) * [CompuGroup Medical](https://www.selecthub.com/ehr-software/athenaone-vs-compugroup-medical/) * [Compulink](https://www.selecthub.com/ehr-software/athenaone-vs-compulink/) * [CureMD](https://www.selecthub.com/ehr-software/athenaone-vs-curemd/) * [DrChrono](https://www.selecthub.com/ehr-software/drchrono-vs-athenaone/) * [DuxWare](https://www.selecthub.com/ehr-software/athenaone-vs-duxware/) * [eClinicalWorks](https://www.selecthub.com/ehr-software/eclinicalworks-vs-athenaone/) * [EHR 24/7](https://www.selecthub.com/ehr-software/ehr-247-vs-athenaone/) * [Elation Health](https://www.selecthub.com/ehr-software/elation-health-vs-athenaone/) * [EpicCare](https://www.selecthub.com/ehr-software/athenaone-vs-epiccare/) * [GO Health Solutions](https://www.selecthub.com/ehr-software/go-health-solutions-vs-athenaone/) * [Harris CareTracker](https://www.selecthub.com/ehr-software/athenaone-vs-harris-caretracker/) * [healow](https://www.selecthub.com/ehr-software/healow-vs-athenaone/) * [iClinic](https://www.selecthub.com/ehr-software/athenaone-vs-iclinic/) * [Intergy](https://www.selecthub.com/ehr-software/athenaone-vs-intergy/) * [iSalus](https://www.selecthub.com/ehr-software/athenaone-vs-isalus/) * [MEDENT](https://www.selecthub.com/ehr-software/athenaone-vs-medent/) * [Medgen](https://www.selecthub.com/ehr-software/medgen-vs-athenaone/) * [MEDHOST](https://www.selecthub.com/ehr-software/athenaone-vs-medhost/) * [Meditab](https://www.selecthub.com/ehr-software/athenaone-vs-meditab/) * [MEDITECH Expanse](https://www.selecthub.com/ehr-software/meditech-vs-athenaone/) * [ModMed](https://www.selecthub.com/ehr-software/modmed-vs-athenaone/) * [Netsmart](https://www.selecthub.com/ehr-software/netsmart-vs-athenaone/) * [Nextech](https://www.selecthub.com/ehr-software/nextech-vs-athenaone/) * [NextGen Enterprise](https://www.selecthub.com/ehr-software/athenaone-vs-nextgen-enterprise/) * [OmniMD](https://www.selecthub.com/ehr-software/athenaone-vs-omnimd/) * [Oracle Ambulatory EHR](https://www.selecthub.com/ehr-software/athenaone-vs-oracle-ambulatory-ehr/) * [Practice Fusion](https://www.selecthub.com/ehr-software/practice-fusion-vs-athenaone/) * [Praxis EMR](https://www.selecthub.com/ehr-software/athenaone-vs-praxis-emr/) * [PrognoCIS](https://www.selecthub.com/ehr-software/athenaone-vs-prognocis/) * [Sevocity](https://www.selecthub.com/ehr-software/athenaone-vs-sevocity/) * [TalkEHR](https://www.selecthub.com/ehr-software/talkehr-vs-athenaone/) * [Tebra EHR](https://www.selecthub.com/ehr-software/athenaone-vs-tebra-ehr/) * [Tebra Practice Management](https://www.selecthub.com/ehr-software/athenaone-vs-tebra-practice-management/) * [Veradigm](https://www.selecthub.com/ehr-software/athenaone-vs-veradigm/) * [Visual HealthNet](https://www.selecthub.com/ehr-software/athenaone-vs-visual-healthnet/) * [WRS Health](https://www.selecthub.com/ehr-software/athenaone-vs-wrs-health/) * [Zanda](https://www.selecthub.com/ehr-software/athenaone-vs-zanda/) * [zHealth](https://www.selecthub.com/ehr-software/athenaone-vs-zhealth/) ## Awards SelectHub research analysts have evaluated athenaOne and concluded it earns best-in-class honors for Integration and Extensibility. ![Integration and Extensibility Award]() ## Relevant Articles [athenahealth vs AdvancedMD ](https://www.selecthub.com/ehr-software/athenahealth-vs-advancedmd/) [athenahealth vs DrChrono ](https://www.selecthub.com/ehr-software/athenahealth-vs-drchrono/) [athenahealth vs Cerner Practice Management ](https://www.selecthub.com/medical-practice-management-software/athenahealth-vs-cerner-practice-management/) [athenahealth vs CareCloud Central ](https://www.selecthub.com/ehr-software/athenahealth-vs-carecloud-central/) ## Pricing for EHR Software ![Banner of Pricing guide for EHR Software]() ## Testimonials We've gotten 40 hours a week back. We repurposed those hours to higher-value work, like improving the patient experience. \- Christopher R. Scott, MS, CMPE CEO at Spine Colorado, PC If you're considering switching to athenaOne, my advice would be to just do it. \- Dede Arnold Chief Financial Officer at Tarpon Interventional Pain and Spine Care Medical care is so complex that one person can't do it all. But we try to do it all ourselves. With the support of athena's EHR and a team-based approach, we've been able to come together to care for our patients. I feel like I'm getting my life back. \- Christine Normandin Nurse Practitioner at Valley Medical Group ## Product Case Studies [ pdf Associates in OBGYN ](https://cdn.selecthub.com/product%5Fcase%5Fstudies/757/study.pdf?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAJBPSG65OJTMJV3TQ%2F20260630%2Fus-east-1%2Fs3%2Faws4%5Frequest&X-Amz-Date=20260630T145553Z&X-Amz-Expires=604800&X-Amz-SignedHeaders=host&X-Amz-Signature=a545ae65d9e0da4f0eff43122f01ecdc005263f7ff4b50e823122199293fc634) ## Similar Products Here are the most similar products to athenaOne. [ CyberMed EHR ](https://www.selecthub.com/p/ehr-software/cybermed-ehr/) [ CareCloud Charts ](https://www.selecthub.com/p/ehr-software/carecloud-charts/) [ PBOmd ](https://www.selecthub.com/p/ehr-software/pbomd/) [ Altera Sunrise ](https://www.selecthub.com/p/ehr-software/altera-sunrise/) [ ChartPerfect ](https://www.selecthub.com/p/ehr-software/chartperfect/) [ Innate EHR ](https://www.selecthub.com/p/ehr-software/innate-ehr/) [ Juno Health ](https://www.selecthub.com/p/ehr-software/juno-health/) [ NeoMed EHR ](https://www.selecthub.com/p/ehr-software/neomed-ehr/) [ NextGen Office ](https://www.selecthub.com/p/ehr-software/nextgen-office/) [ Thrive EHR ](https://www.selecthub.com/p/ehr-software/thrive-ehr/) ## About the Contributors The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content. [ ](https://www.selecthub.com/author/riya-jamble/) Written by [Riya Jamble](https://www.selecthub.com/author/riya-jamble/) Technical Content Writer Riya is a Technical Content Writer at SelectHub. She writes content for our construction scheduling and bidding, CMMS and medical billing categories. She's also a part of the social media team where she crafts posts that engage and resonate with our audience. Riya holds a Graduate Degree in Journalism and Mass Communication from Lovely Professional University, Punjab, India. Fueled by a love for black coffee, her day begins and ends with its energizing ritual. Riya enjoys a variety of TV series, including Friends, Suits, American Horror Story, and How to Get Away with Murder. During her free time, you'll find her reading or spending time with her close ones. She believes in magic and is waiting for that day when reality compromises and fairytale swirls around with a smile. [See Full Bio](https://www.selecthub.com/author/riya-jamble/) [ ](https://www.selecthub.com/author/dianna-dragonetti/) Edited by [Dianna Dragonetti](https://www.selecthub.com/author/dianna-dragonetti/) Content Editor As an editor, Dianna Dragonetti leads a team of five writers in writing about a variety of software, with an emphasis on how these tools empower businesses. Categories include accounting, learning management systems, content management systems, supply chain management, and electronic data interchange. [See Full Bio](https://www.selecthub.com/author/dianna-dragonetti/) Your review has been submitted and should be visible within 24 hours. Review Title Pros Cons Overall feedback Your name Your job title Industry [Choose your main industry ](javascript:void%28%29) * [Accounting / CPA](javascript:void%28%29) * [Advertising](javascript:void%28%29) * [Aerospace & Defense](javascript:void%28%29) * [Agriculture](javascript:void%28%29) * [Apparel](javascript:void%28%29) * [Architecture](javascript:void%28%29) * [Auto Dealership](javascript:void%28%29) * [Automotive](javascript:void%28%29) * [Banking & Financial Services](javascript:void%28%29) * [Banking & Mortgage](javascript:void%28%29) * [Chemicals](javascript:void%28%29) * [Construction & Engineering](javascript:void%28%29) * [Construction / Contracting](javascript:void%28%29) * [Consulting](javascript:void%28%29) * [Consumer Products](javascript:void%28%29) * [Distribution](javascript:void%28%29) * [E-commerce](javascript:void%28%29) * [Education](javascript:void%28%29) * [Electronics](javascript:void%28%29) * [Energy & Utilities](javascript:void%28%29) * [Federal Government](javascript:void%28%29) * [Field Maintenance](javascript:void%28%29) * [Food & Beverage](javascript:void%28%29) * [Healthcare / Social Services](javascript:void%28%29) * [Hospitality / Gaming / Travel](javascript:void%28%29) * [Human Resources](javascript:void%28%29) * [Industrial Machinery](javascript:void%28%29) * [Information Technology & High Tech](javascript:void%28%29) * [Insurance](javascript:void%28%29) * [Legal](javascript:void%28%29) * [Maintenance / Field Service](javascript:void%28%29) * [Manufacturing](javascript:void%28%29) * [Marketing Services](javascript:void%28%29) * [Media & Communications / Entertainment](javascript:void%28%29) * [Mill Products](javascript:void%28%29) * [Mining / Metals](javascript:void%28%29) * [Mortgage](javascript:void%28%29) * [Non-Profit](javascript:void%28%29) * [Not Available](javascript:void%28%29) * [Oil & Gas](javascript:void%28%29) * [Other](javascript:void%28%29) * [Other Services](javascript:void%28%29) * [Payroll Provider](javascript:void%28%29) * [Pharmaceuticals](javascript:void%28%29) * [Professional Employer Organization](javascript:void%28%29) * [Professional Services](javascript:void%28%29) * [Property Management](javascript:void%28%29) * [Public Sector](javascript:void%28%29) * [Real Estate](javascript:void%28%29) * [Recruiting Agency](javascript:void%28%29) * [Religious Institutions](javascript:void%28%29) * [Retail](javascript:void%28%29) * [Sales & Marketing](javascript:void%28%29) * [Semiconductors](javascript:void%28%29) * [Software / IT](javascript:void%28%29) * [Sports and Recreation](javascript:void%28%29) * [Staffing Agency](javascript:void%28%29) * [State & Local Government](javascript:void%28%29) * [Telecommunications](javascript:void%28%29) * [Third-Party Administrator](javascript:void%28%29) * [Transportation & Logistics](javascript:void%28%29) * [Wholesale Distribution](javascript:void%28%29) Company Size [Choose your company size ](javascript:void%28%29) * [1 employee](javascript:void%28%29) * [2 to 9 employees](javascript:void%28%29) * [10 - 19 employees](javascript:void%28%29) * [20 - 49 employees](javascript:void%28%29) * [50 - 99 employees](javascript:void%28%29) * [100 - 499 employee](javascript:void%28%29) * [500 - 999 employees](javascript:void%28%29) * [1,000 - 2,499 employees](javascript:void%28%29) * [2,500 - 4,999 employees](javascript:void%28%29) * [5,000 - 9,999 employees](javascript:void%28%29) * [10,000 - 24,999 employees](javascript:void%28%29) * [25,000 - 49,999 employees](javascript:void%28%29) * [50,000 + employees](javascript:void%28%29) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "EHR", "item": "https://www.selecthub.com/category/ehr/" }, { "@type": "ListItem", "position": 3, "name": "EHR Software", "item": "https://www.selecthub.com/c/ehr-software/" }, { "@type": "ListItem", "position": 4, "name": "AthenaOne" } ] } { "@context": "http://schema.org", "@type": "SoftwareApplication", "name": "athenaOne", "description": "athenaOne by athenahealth is a cloud-based healthcare management solution tailored for practices of various sizes, particularly in fields like orthopedics, urgent care and primary care.What makes athenaOne really stand out from other EHR products I’ve reviewed is how much it helps at the point of care. You can check a patient’s insurance eligibility in real time, see if their plan covers services, including specialized stuff like maternity or cosmetic procedures, and collect accurate copays on the spot. All these capabilities and more are why it scored a perfect 100 in this area during our analysis.Charting is another strong point. The platform automatically saves visit details so you don’t have to re-enter information. Pre-visit questionnaires help gather key health info ahead of time and customizable templates speed things up during appointments.athenaOne also plays well with other tools. It integrates with popular billing systems, telehealth platforms, scheduling tools (like TeleRay, MedTrainer, ClearGage, PayZen, Clearwave and Relaymed) and even wearables. With built-in API support, you can connect just about anything else you need.The reporting features are solid, too. You can build custom reports or use ready-made ones to track revenue, unpaid claims, patient balances and more.Users like how much the system can do in one place, specifically calling out fast chart navigation, automated reminders and strong customization options. That said, a few common complaints include high setup and ongoing costs, occasional system crashes (especially after updates) and some clunky navigation that can slow things down.Pricing isn’t listed publicly, but users mention that costs tend to increase over time — particularly as you grow or need more support. For details, reach out to SelectHub for a custom price quote.Our Research Process for athenaOneOur internal data provided us with the scores for each feature. I then compared the platform with competitors like Oracle Ambulatory EHR, NextGen Enterprise and DrChrono to identify its key strengths.To get a fuller picture, I also dug into over 70 user reviews and read several case studies to understand how it performs in real-world use.", "review": { "@type": "Review","reviewRating": { "@type": "Rating", "ratingValue": 80, "bestRating": 100 }, "author": { "@type": "Person", "name": "Riya Jamble", "reviewBody": "Having reviewed medical billing platforms for the past few years, I can confidently say athenaOne is one of the few that nail the basics like charting, scheduling and checking insurance. But it’s not perfect: mobile support is limited, telehealth features are basic and a steep price tag might leave you frustrated.Here’s a quick rundown of what works and what doesn’t.What’s Good:Efficiency at the Point of Care: I’ve got to give credit where it’s due — athenaOne makes checking insurance eligibility, collecting copays and managing patient encounters easy and quick. If you’re looking for a platform that handles all your daily key tasks in one easily accessible platform, athenaOne delivers.Charting Is a Breeze: One of the things that really stands out is how easy it makes charting. It auto-saves details, and with pre-visit questionnaires and customizable templates, you can knock out documentation quickly without worrying about redundant data entry.Integrates With What You’re Already Using: athenaOne connects smoothly with your existing tools, from billing systems to telehealth apps and wearables. I love that it has built-in API support, giving you the flexibility to add what you need without creating a mess of disconnected systems.Solid Reporting: You won’t have to dig through spreadsheets to track your practice’s performance. athenaOne’s customizable dashboards and reports give you a clear view of financials, claim statuses and patient data.What’s Not So Great:Weak Mobile Capabilities: Based on our internal data, athenaOne scored just 72 for mobile capabilities, which falls way behind competitors like NextGen Enterprise (96). It doesn’t support barcode scanning or offline access, making it a tough choice if you need to manage patient data on the go.Limited Telehealth Features: If telehealth is important to your practice, athenaOne might not be the best choice. It scored just 64 for telehealth, much lower than platforms like DrChrono (73) and NextGen Enterprise (81). It doesn’t support in-built video/audio/text consultations, nor does it offer features like annotations or collaboration between providers during telehealth visits.High Costs: Let’s be real — athenaOne doesn’t come cheap. The price can quickly add up, especially as you scale or need additional support. If you’re a smaller practice or have a tight budget, you might find it hard to justify the cost.Clunky Navigation: Even though athenaOne packs a lot of features, it doesn’t always make it easy to get around. According to some users, moving between modules (like billing, patient charts and scheduling) feels like a chore. It’s not the smoothest experience, and if you’re juggling a busy schedule, those extra clicks can really add up.Billing Support Needs Improvement: When it comes to billing support, athenaOne doesn’t exactly shine. Users have pointed out that the support team isn’t always able to handle complex billing issues efficiently.System Stability Issues: A platform this crucial to your practice should be rock solid, but, unfortunately, athenaOne has stability issues. Users have reported frequent crashes, especially after updates. Downtime in a healthcare setting is no joke, and if the system keeps freezing or failing, it could impact your day-to-day operations.athenaOne is a solid option for larger practices that can afford the price and work around some of its navigation quirks. But if you’re a smaller practice, need better mobile support or rely heavily on telehealth, athenaOne might leave something to be desired. The price, combined with some technical shortcomings, means it’s not the best fit for everyone. Make sure to weigh these factors carefully before moving forward." } }, "image": "https://cdn.selecthub.com/products/94a5786ab77da70f68a0a0d4e8ba9dc3-9a7f830426324bad1aa93f0853105fc0/resources/normal/logo.png?1760684641", "aggregateRating": { "@type": "AggregateRating", "ratingValue": "75", "bestRating": "100", "worstRating": "1", "ratingCount": "1030" }, "positiveNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Efficient and Fast System: Users appreciate the system’s ability to navigate through charts quickly, simplify patient check-ins and automate appointment reminders." }, { "@type": "ListItem", "position": 2, "name": "Several Customization Options: Users needing tailored workflows for unique clinical or administrative needs find the customization options particularly useful, as they can adapt the system to meet their practice’s specific requirements, enhancing workflow and reporting accuracy." }, { "@type": "ListItem", "position": 3, "name": "Integrated Features: Users highly value the solution’s comprehensive feature set, which includes EMR, ePrescribing, billing and practice management capabilities." } ] }, "negativeNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "High Set-Up and Ongoing Costs: Users feel that costs increase over time without necessarily reflecting improvements in service or functionality." }, { "@type": "ListItem", "position": 2, "name": "Poor Billing Support: Users report that the support team frequently lacks expertise in handling complex billing issues, often leading to mistakes or delays in claims processing." }, { "@type": "ListItem", "position": 3, "name": "Frequent Crashes: The platform’s stability is a recurring concern, as users report crashes and bugs that interfere with daily operations. These issues are especially problematic after software updates, which sometimes introduce new bugs, requiring further patches and troubleshooting." } ] }, "applicationCategory": "EHR Software" } ```